Alamo Recenzje 298

Disguting company. Rented a car and after leaving noticed it was 1/3 of a tank. Refueled right away expecting to be reimbursed. Refueled to full before returning but the company is refusing to pay for the tank not being full. Tried every level of appeal and not a single manager answered from area, regional, to general manager. Use any other company but ALAMO/Enterprise.

Horrible customer service whereby I was sent from digital desk to digital desk to get an answer to my question without anybody answering. They also charged me extra for picking up my car a couple of hours early even though they said this would be free of charge.

The lady on the phone helped book a car for me when the online payment had issues. Was very helpful and suggested other ways of booking at the airport rental

Rented a car from Alamo Switzerland Geneva Airport, paid for everything in full including fuel. Few weeks later I was sent an unsettled invoice without any specific explanation of the extra amount. I questioned this, later raising a ticket as well but no response. My ‘debt’ was passed onto a debt collector who is pressuring me to pay 2x what was owed, despite neither party providing me with any evidence on what this extra invoice relates to. Avoid at any cost!

We'd booked in advance and ordered a car with baby seat. Though we arrived on time we were told it was at least an hour wait by unsympathetic staff. No compensation, no apology just informed we had to wait with two girls under four in a car rental shop.

Genuinely scandalous and unfeeling.

Booked 9 seater for tour to Northern Ireland. I did call the Alamo office for car availability and then after booked the ferry and accommodation. But then 1 hour before got call back that 9 seater not available.
So I call customer service and someone names jenny picked the call and said there is 9 seater available in Edinburgh airport and she changed my booking to Edinburgh airport that is 1 hour away from Glasgow and cost me £110 for the taxi.
When reach Edinburgh airport manager said they don’t have 9 seater available.
So I try to cancel ferry and accommodation but that is non refundable.
One more thing car not available for me coz I booked online but they selling the car for more then double the price on the branches.
So if someone book online with offers then they not treat you well and give you that car what you not book as per your requirements.

First class service from James and James at Stanstead on Wednesday 06-08-25. Nothing was too much trouble, great car, fantastic condition, speedy checkout and check back in. Highly recommended.

David Molloy

Car rental from palma mallorca rental I rented a car from them the transfer from airport to rental was spot on and I had a issue coming back wen returning the car wich was a miscommunication regards opening hours on their website which got me to book a taxi from the rental but was not needed the 3 people at the rental place Marco, Oriol and Jesus sorted the car stuff out they sorted the transfer out and I canceled the Uber last minute which cost me 25 euros which the rental people refunded me extra 25 euros to compensate for it so top marks wen needed at quarter to 5 in a morning :)

Because of French Air Traffic Control strikes I contacted Alamo to try and delay car collection by 48 hours. I was told my only option was a refund. The customer service person asked me if I would like him to process it. I said yes. He didn't and on discovering this 10 days later I've now spoken to at least eight customer service people over the past month to try and secure the refund. It still hasn't happened and is being treated as a 'no show'. We went with Alamo because we thought we would be able to trust them. I'll never use them again, or pay for any car hire in advance. Absolutely appalling customer service.

Rented a car at Edinburgh Airport. Arrived well on time. Waited close to 2 hours. Got the car keys, however wasn't tanked to full. Didn't sweat it but took a quick foto, as was running late by now. Nobody on the parking lot to check with. Drove the car. On return had to wait ages, got subjected to a super detailed check, which seemed like they were looking for anything to charge us with. Got home. Week later got an email with a 35 charge because I'd have had a parking ticket. No details, not link to how to deal with it, just a notice and a bill. No link to email them, als not on their website. 35 Ukp is €50 by the time my bank has paid it! For NOTHING.
I'm shocked, this is by far the worst car rental experiece ever. Let me add that the people working on site were lovely. It's just the management hiding in an office somewhere that really need a reality check. I feel silly for not checking trustpilot before renting. Lesson learnt. Never again.

We hired a car from Alamo Heathrow and were charged extra for picking up at an airport, even though the website made it clear there were no extra charges for this. They also duped us into taking insurance we didn't need, and failed to tell us about the extra taxes and charges that this incurred. And then, of course, they didn't refund our deposit in full and didn't bother to tell us what the deduction was for. We felt scammed but helpless. We don't live in the UK, we were there for just 3 days and ended up paying nearly £500 for an economy car. Apologies for the long saga but I hope this helps anyone else who is planning on hiring a car from this company. My advice: DON'T!

10/07/2025.8am 🕗 [ [Alamo /entreprise car hire cambridge..]]
i booked a hire car for an appointment in london . it took more than half hrs with this incompetent manager ,the other was a newbie,.upon filling the details on line ,the company insists that it will be quicker once you pick up the car ,, yet nothing of the sort .the ignorant incompetent man there ,kept making me wait on purpose . .paying the Almo car hire was turned down because its not a credit card?? REALLY .,MY CARD IS VALID AND A UK BARCLAYS ,I AM ALSO A BRITISH NATIONAL . i hired a bigger car monday last, different salesman .no problems , paid with my bank card as normal . today ,this Racist did not have the balls to let me know ,he would not take the money either ..making late for a very important meeting. i feel he is Racist , how many customers uk has he refused .. ? i do not need nor want a credit cards .ignorant saleman treating decent customers loosing the company money ... being xenophobe is illegal .i will write to the commission and my cambridge MP.

The Alamo Manchester Airport branche ripped me off for 3300 pounds for a few scratches not caused by me. Intimidating staff threatening to add another 500 because I dropped the keys out of my shaking hands after being told to have to pay a months salary in excess. No compassion at all! I was having a panic attack and the staff kept shouting at me to calm down, that shouting did not help. Show some compassion for your clients please!
No detailed invoices about the damages, just got told minimum fee is 2000 but on my card they charged 3300. This is a scam!!

In contact with them for over a week now without getting any serious answer. Now they even mention the car was "lost" so they can take longer to handle my complaint.

AVOID AT ALL COSTS!

We had a very bad and disappointing experience with Alamo.

I booked a small car for a week to travel around England. We arrived on time and wanted to pick up our car on 30 May 2025 at Stansted Airport. Unfortunately, we couldn't.

One reason we chose this company that they promised that we could pay by debit card. We tried 3 different cards (issued in two different countries, Austria and Hungary), but none of them worked. We called our banks, but they said there was a problem not on their side, but at the paying terminal. Alamo also was not accepting payment by Revolut (that would be our 4th option).

The staff at Alamo counter was not helpful and couldn't solved this problem, but instead they cancelled our booking.

At the end we had to find another company at the airport and rent a car from them. There we could use our cards without a problem.

It was a very frustrating experience as we spent 90 minutes to sort this problem out, we had to hire a car from another company and on the spot it was much more expensive. We also had to hire a much bigger car than what we planned, so this affected our whole trip, but we had limited options.

All in all we will never try to hire anything from Alamo, as they have limited payment options, ineffective staff and as we had a very frustrating customer experience.

If I could give zero stars I would.

This company is a total sham and is taking advantage of foreign visitors. Knowing you are visiting from overseas you are their prime target. Critical information relating to road charges is not relayed. The car pickup process is disorganised and there always seems to be a holdup with the vehicle. Which I have since discovered is a deliberate tactic to get you to upgrade or give you an unwashed vehicle that does not clearly show prior damage and upon returning you are charged for existing damage you couldn’t see. It’s revenue stream for the company.

Absolutely spot on service from really easy check in at manchester airport to helping to work with me on filing a complaint because the air con didnt work in the car they have me. Someone called me up to check i was ok and asked how they could make it better. superb customer service!

DO NOT USE ALAMO HEATHROW. TYRE SCAM!!!! BE WARNED!
ONE STAR IS TOO MANY.

I am writing to formally address a concerning issue with the return inspection of a vehicle under Rental Agreement #8J9JCL, collected and returned at your facility. I have been a loyal Alamo customer for several years and have always appreciated your service. However, the experience during this rental has prompted me to seek your assistance for a fair resolution.

Upon collecting the vehicle, I conducted a pre-delivery inspection with a staff member named Omar, who identified himself as new to the role. I immediately noted significant damage to all mag wheels/rims, particularly the front passenger wheel, which was severely scuffed. I expressed concern about its condition, jokingly remarking, “Has my wife been driving this?” Omar acknowledged the wheel damage but assured me that the tyre itself was in good condition, specifically checking for “bubbles or splits” as per Alamo’s damage criteria. He confirmed the tyre was roadworthy, and I accepted the vehicle based on his assurance.

On returning the vehicle on June 16, 2025, at approximately 18:30, the inspection was conducted by another staff member (Staff Member 2). He immediately focused on the front passenger wheel and expressed uncertainty about potential tyre damage. A third staff member (Staff Member 3) was called to inspect the tyre and similarly stated he was unsure if the tyre was damaged. Subsequently, a superior (Staff Member 4) briefly examined the tyre, ignored my attempts to engage, and concluded that the tyre was damaged, resulting in a potential charge of £280. This conclusion was reached without clear evidence or explanation, despite the initial staff members’ uncertainty.

I object to this charge for the following reasons:
1. During the pre-delivery inspection, Omar explicitly confirmed that the tyre was undamaged and roadworthy, despite the wheel’s condition, which I flagged at the outset.
2. The return inspection revealed inconsistent assessments: two staff members were uncertain about tyre damage, while the superior’s brief inspection led to an immediate charge without transparent justification.
3. The lack of clear communication and the dismissive attitude of the superior during the return process do not align with the fair and professional service I have come to expect from Alamo.

Given these circumstances, I believe the potential £280 charge is unjustified. The tyre was deemed roadworthy at collection, and the inconsistent evaluations during the return inspection do not provide sufficient grounds for holding me liable. As a loyal customer, I kindly request:
- A full waiver of the £280 charge.
- A formal review of the inspection process to ensure clarity and consistency in future assessments.
- Confirmation of the resolution in writing.

I rented a vehicle from Alamo/Enterprise UK (contract #834MYY, May 2025) as a foreign visitor. The experience ended with unjustified charges, a lack of transparency, and no accountability.

Upon arrival at the branch, I was told that no car was available from the category I had reserved — unless I waited indefinitely. Under pressure, I accepted a forced “upgrade” and was charged €69.96. This was not an option — it was the only way to get a vehicle.

Worse still, I was never informed, either verbally or in writing, about the London Congestion Charge scheme. No one at the branch told me I had to register or pay the £15 daily charge online. Days later, I received automated emails saying two £125 penalties had been paid to Transport for London on my behalf — without any notice or chance to pay the standard fee. Alamo then charged me £70 in administrative fees on top of this.

As a visitor unfamiliar with UK toll systems, I had no way of knowing that I was driving into a charge zone. No warnings, no mention in the contract. Just charges, after the fact.

I have formally disputed the penalties with TfL and filed a complaint with the BVRLA. I am also preparing legal escalation and a chargeback request for the fees involved.

This is not how transparent, customer-oriented companies should operate. Foreign renters beware — Alamo/Enterprise UK will charge you for things you were never told about, and then hide behind small print.

Full documentation, including legal letters and supporting evidence, available upon request.

Alamo attempting to bill me €3800 euro for a new clutch, eight weeks after I returned the car in full working order.

A total scam.

Avoid the company at all costs