Alamo Recenzje 296

Missed my flight due to non-existent address, broken phone lines and zero staff — and they've since ignored every complaint
I returned a hire car at Geneva Airport on 3 May 2026 and what should have been a 10-minute drop-off turned into a 2-hour nightmare that caused me to miss two flights totalling over £1,200 in replacement costs.
The drop-off address Alamo provided simply doesn't exist on Google Maps. Every contact number they gave me was unreachable. The directions on-site sent me to the airport freight area. After driving in circles for two hours I found the actual drop-off — on the French side of the airport, not the Swiss side where all the signage pointed — by spotting a tiny sign near the border crossing. When I got there, no one was around, there were no instructions, and a staff member from a neighbouring car hire company had to point me to an unmarked phone on the wall. I waited another 10 minutes for anyone to appear.
I missed my Geneva to Heathrow flight. Which meant I missed my Heathrow to Seattle connection. Over £1,200 gone, directly because Alamo cannot provide a working address, a working phone number, or a member of staff at their own drop-off point.
What's happened since is almost worse. A complaint via Resolver went to an unmonitored email address. A web chat complaint ended with the agent leaving the session mid-conversation with no case reference given. A formal complaint submitted through their own website produced no acknowledgement, no confirmation email, nothing.
I am now pursuing this through the BVRLA and small claims court. I'm leaving this review because Alamo are clearly hoping that making complaints impossible will make customers give up. I won't be, and I hope this helps anyone considering whether to hire with them.

AVOID AVOID AVOID!! Absolutely appalling experience with Enterprise/Alamo at Shannon Airport.

I was accused of causing existing damage and €2,700 was taken from my credit card.

Nobody walked me to the car at pick-up, (probably as it was raining and they didnt want to get wet) and I was simply told to inspect the vehicle myself and take photos of any damage because none had been recorded. I was never told I needed to come back inside and report the damage afterwards — just to photograph it, which I did.

On return, there was again nobody present to inspect the vehicle or take the keys back. Another rental company employee nearby told me to put the keys in the drop box, which I had also been told to do at pick-up.

Just hours later, I was accused of causing damage to the exact same area I had photographed when collecting the car and €2,700 was taken from my credit card.

To make things worse, I received an email with an “X” instead of my signature claiming I had acknowledged the damage caused to the vehicle. Completely absurd and deeply concerning.

I had to fight the claim myself and provide time-stamped evidence proving the damage already existed before the claim was finally dropped.

The entire situation was badly handled from start to finish and has caused huge stress, financial impact, foreign transaction charges, exchange rate losses, and pushed me over my credit limit for damage I did not cause.

Even though the claim has now been dropped, I am still fighting to recover the non-sterling transaction fees and losses caused by the exchange rate fluctuations from having €2,700 wrongly taken from my account.

This should never have happened. The lack of proper inspection procedures at Shannon Airport and the handling of this by Adam Downey has been completely unacceptable.

Photograph and video every inch of your rental car if you use this company. Or just pick someone fair. Absolutely awful.

Booked an electric car from this company. Turned up to be told, we don't have any. But they certainly had the vehicle when they took my money ??? I am sick of all these companies getting away with breaking contracts and they get away with it. They are out of order. Something should be done about these crooked companies. If there wasn't an electric car available then I wouldn't have booked any another car. Instead I would have went to somewhere else that did have an electrical car. But they didn't. They took my money and then didn't have the electric car. That's a scam in my books.

This is the first time I have rented a car and I only had a positive experience. I picked the car up at Glasgow Cenral Station and the process was seamless. James who deal with me was excellent. He explained everything in full to me, was courteous and very professional. He was easy to deal with friendly and knowledgeable. I returned the car earlier than I thought I needed it and again it was James who managed the return. The process again was seamless including my refund. I will definitely use Alamo again if hiring a car.

I booked a car through Ryanair at Nantes airport
No car available for 90 minutes - waited longer for the car than the flight
I booked a Volvo xc40, eventually got a Renault that was nothing like as good
Car dirty when we eventually got it
Won’t use Alamo again.

Rented from Alamo Edinburgh in March 2026 for a family trip to the Highlands. Had an accident (about 30 minutes from Stirling) due to an oncoming car swerving into my lane.
After an accident, I called their accident hotline. They explicitly promised a tow to Stirling and a replacement car to continue our journey.
Instead, their towing company dumped us at Glasgow Airport — 1.5 hours in the wrong direction. Alamo staff there refused any replacement vehicle and told us to sort our own transport. We were left stranded with young children and luggage, waiting over an hour on the street for an Uber back to Edinburgh.
This total failure caused over £400 odd in extra costs and unnecessary distress. Their roadside assistance promise was completely worthless.
Alamo showed zero regard for a family in a vulnerable situation. Terrible service and broken promises.
I have filed a formal complaint and will escalate to the BVRLA and Scottish courts if needed.
Strongly advise everyone to avoid Alamo and Enterprise, especially when travelling with children.

The local staff (at Newcastle Airport) were helpful both at pick-up and drop-off. The car (an Octavia) that I had booked was not available - and indeed that make of car had not been available for a long time, though it was still on the website. The local staff were understanding that their preferred replacement wouldn't work (it had no boot) so with little quibble they gave me a larger vehicle - which was good. However the original pricing was quite deceptive and in order to get the insurance waiver down to £100XS, and then (while at the airport) have explained that there was ANOTHER addition (to get XS insurance on the windows (!!) and roadside assistance) the final cost of getting the car on the road was DOUBLE the headline cost on the website.

KEEP AWAY from ALAMO.. They are thieves.

I’ve rented from Alamo multiple times before and have always returned vehicles in good condition, so I was really disappointed by my latest experience.

I returned a rental on April 6th at Gatwick Airport, and during the inspection, a staff member pointed out a scratch on a plastic section of the car and suggested I was responsible. I strongly dispute this.

I am certain I did not cause the damage. The scratch was isolated and in a spot that makes it unlikely to have occurred while driving—there were no additional marks or signs of impact along the vehicle. It seems far more likely that it happened while the car was parked, possibly by another party.

What’s most frustrating is that I actually have a photo taken just one day after collecting the car, and the scratch is already visible in that image.

Car broke down 1/2 way through our rental. 3 phone calls later to get routed to someone who would help (after attempting to log the request online per their instructions … where they wouldn’t accept out Canadian phone number) and we are instructed to wait for a phone call back or to call again in 30 minutes if we haven’t heard. So that’s lacking. Here we are spending vacation sitting on the side of the M6.

I have booked a car with Alamo for October in Orlando. I paid in full using my credit card..in my name (remember this point it is important for later). My husband is the main driver so I booked the rental in his name.

I have now tried to add "skip the counter " following an email reservation confirmation.

When trying to add my husbands credit card it wants to charge the full rental amount again. Which has already been paid.

Contact Alamo customer service to find out why they want to charge me twice, Only to be told they can't talk to me, to protect my husbands privacy they can only talk with him .. .even though I PAID for the rental. All billing enquiries can only be discussed with the renter.

Thanks DREW, you were a massive help. Clearly the little woman knows nothing...run along now and tell your husband to reach out to us so we can sort this issue out for him.
🤬🤬🤬🤬🤬🤬🤬🤬🤬

My experience with Alamo’s damage process after returning a vehicle at Manchester Airport was extremely disappointing.

A tyre issue was alleged at return. I disputed liability immediately, as it was a minor mark you could hardly see and asked for clear evidence of what they alleged to be a gouge-tyre cut on the tyre and an itemised breakdown before any money was taken. Despite this, £500 was charged.

Only later, once the claim was marked complete, I received paperwork showing the breakdown as admin fees £78 and ‘damage’ £94.45, with a refund of £327.55 processed back to my card (net cost £172.45).

Regardless of the final net amount, the process lacked transparency and felt unfair: funds were taken first, while the meaningful detail arrived later, after repeated correspondence. The responses I received relied heavily on generic policy statements rather than addressing the dispute in a practical, evidence-led way.

Advice to others: take timestamped photos (especially tyres) at pickup and return, keep all emails, and watch your card for deposits/holds converting into charges.

Good enough car, although it was entirely different to the one we wanted and booked! However, we waited ages for the car (at a major French airport) and still have not received the promised compensation 5 months (!!!) after the event.

Wait is far too long in Geneva Airport book with sixt instead more staff less waiting time won’t book again !! !!!’

As many others have said the worst car rental experience of my life. 1 star is TOO generous. DO NOT EVEN CONSIDER renting a car from this company. I arrived tired, with two young kids and a ton of holiday baggage to an unwashed vehicle with a 3/4 full tank of fuel, with human hair, chopsticks and various other rubbish still in the vehicle.

The pickup location(st Pancras) is in a dark multistory car park so impossible to properly inspect the car. Once in the light the cleanliness became apparent and also that the car had existing damage. Of course no one would answer the phone that same day so I returned the car at a different location the following day.

A slight scuff to the bumper which Alamo valued at GBP1900 to repair. I have not received a refund for the remaining days on my rental and am receiving intimidating and threatening letters for the collection of the frankly extortionate repair costs.

I’m now nearly $7000 out of pocket for 24hrs of rental and a tiny bumper scuff that was pre existing. I will never rent from these cowboys (Alamo, enterprise) again and if you’re reading this I suggest you go straight to a competitor.

I hired a car from Chambery airport - an airport overwhelmingly used for ski resorts. On day 3 (when it snowed in the resort) I discovered the car was fitted with summer tyres, rendering the car unusable. Not only was this inconvenient it was also dangerous and would appear from a google search, illegal between Nov and March. The hire company's response - "this is a national fleet, you could have been going anywhere".
In summary - online pricing appears to be to get a customer and not to provide a safe and legal car

Was handed over a car in a dark car park at Gatwick Airport where it was impossible to properly check the vehicle….. Alamo scam you by saying minor scratches on the body and any scuffs on the wheel rims are ok . But cuts and gouges on tyres are chargeable…. When handing over a car in the dark it is impossible to verify the state of the tyres especially for minor scratches. The video content that I took could not identify the existing minor scratches in the dark and there is no way of verifying that the tyres were perfect unless Alamo had visual / picture evidence ahead of the hire. The car was used for a journey to/from London parked on a private driveway so no chance of being kerbed. On vehicle return the existing minor tyre scratches were deemed to be my liability and Alamo took my insurance excess immediately…. Despite my disputing this damage with best available images which were inconclusive for both parties they billed me for the tyre and an admin fee circa £190….. This is a scam and I would recommend avoiding Alamo or its sister company Enterprise….Last time I use them without a doubt . Not a good experience at all.

Terrible experience with Alamo. On arrival at the desk I was told the previous customer had not yet returned the car and that I would have to wait. 1 hour later the previous customer returned. The staff member asked me to wait a further 5 minutes so he could ‘clean and check the car’ on he’s return. He showed me to the vehical. NOT WHAT I HAD ORDERED!!! I had reserved a medium sized car. And what I was given was a micro car. A fiat 500. So small I had to put the seats down to put my small luggage inside. The car was dirty inside and out. And there was no liquid in the windscreen washer. Overall a terrible experience. I immediately put in a complaint and I’m still waiting for a response from a manager. I’m a frequent car hire user and will never use this company again

I am writing this review to share my experience with ALAMO / Enterprise in Scotland, which I found extremely distressing and unfair.

I was accused at the rental desk of having caused damage to the vehicle, which I strongly dispute. As a result, £2,000 were immediately taken from my card. I was alone, late in the evening, in a foreign country, and I felt under intense pressure.

I was then required to sign documents and accept an automatic vehicle upgrade that I had not requested. I felt I had no real choice if I wanted to leave.

Weeks later, the company acknowledged that the damage was not my responsibility and partially refunded the amount, confirming that an error had been made. However, the cost related to the automatic transmission upgrade has never been returned, despite multiple written complaints.

What disappointed me most was not only the financial issue, but the way I was treated. I felt intimidated, unheard, and completely unprotected as a consumer.

I also contacted a consumer dispute resolution body, but was told that because I had signed under pressure, no action could be taken. This left me with the clear impression that, in this situation, consumer protection was effectively absent.

In Italy, where I come from, consumer rights are taken very seriously and situations like this are investigated with much more balance. This experience has seriously damaged my trust in ALAMO and in the level of protection offered to customers in this context.

I strongly advise anyone renting a car in Scotland to be extremely cautious and be aware of how vulnerable you can feel in situations like this.

Both Daisy and Jonny were friendly, cheerful and very helpful. Fastest check-in / out of a car I can remember for a while.

Dicen que yo he dañado una llanta del coche pero no tienen ningún video ni foto anterior a la fecha de alquiler en el que se vea el coche bien, además de tener las llantas ya rozadas y un golpe anterior