Onward Travel Solutions Ltd (OTS) | Airport Taxis Recenzje 

I paid £6 extra for meet and greet. For this I expected the driver to be waiting in arrivals for us.
When we arrived no one was waiting for us. I had to give him a ring. He said he would be with us shortly. When I complained that he was not waiting for us he said do you know how much it costs for the drop off’ I said yes £8.

Why have I paid £6 extra for meet and greet when I did not get this service?

Unsafe choice if travelling with young children

Booked an airport transfer from Heathrow T3 for my sister and her five-month-old baby after a long-haul flight, £125 including meet and greet. The confirmation email said the driver would be waiting in arrivals with a name board. Nobody was there. She was sent out to the car park to find the driver instead, baby, pram and luggage in tow after a 12-hour flight.

Then it got worse. The car had no ISOFIX and no way to fit the baby's car seat safely. I rang them and asked for a vehicle swap, just any car with standard modern fittings which you’d expect for a taxi company. They refused, saying the fare was already committed to the driver and the baby should just go on her lap for the 90 minute motorway drive. The only "solution" offered was to book and pay for a completely new £125 journey.

Their booking form has no way to tell them you're travelling with an infant or need a car seat. They sent four emails after the booking and not one of them asks about car seats or infants. Their terms don't mention it either. When I asked the sales manager to show me where this requirement appears, he told me it was "common sense" and got aggressive when I mentioned a chargeback. On the phone their team also claimed it was in the terms and conditions I had signed. I checked. It isn't, and they couldn't point to where it supposedly was.

A company that takes £125, can't deliver the service safely, refuses to fix it, then blames the customer shouldn't be trusted with your family. Formal complaint and chargeback now in progress.

Good communication and very polite driver

Paid for meet and greet only to be told when we contacted driver to make our way to the 1 hour free car park and wait there until he arrived, it was raining at the time with no shelter.

They were great I was travelling with 5 kids and a baby they provided a car seat for the baby there and back there was no waiting around water was provided the driver was so helpful I would definitely be using this company for all my other travels

Everything went as planned, not a single hiccup with either transfer

Very efficient service. Will definitely use them again and also recommend them

Everything was great from booking to pick up. The driver contacted me by phone after I landed and met me in the arrivals hall as previously arranged. Comfortable journey home, very pleasant driver and nice vehicle. I would definitely recommend.
Thank you all
Christine

The car itself was great, and on time for the pick up.
Payed for meet and greet due to disability but the driver contacted to give instructions to the garage parking

Nice and friendly driver, clean car, fresh and feel-good air

Excellent service, thank you you made our life a lot easier.

Great service would definitely recommend taxi driver on the return was very helpful

Great service. Reasonable price. Very good communication by both the driver and the controller

The car for arrival at Gatwick did not turn up
The return journey car was 1 hour and 10’mins late
Both journeys failed
Won’t use again

Taxi was right ontime for the Heathrow to Brighton return trip. Always a bit tricky finding the driver at Heathrow because of the unreliable roaming service on my phone and his sign was not very big. No problems at 4.30 am in the morning for the return trip from Brighton and well worth it to save the hassles of taking luggage by bus or train.

We had never used Onward Travel Solution Airport Taxis before and I had only pre-booked our taxi the day before and we were very impressed with the service. When we landed at Gatwick around 2am I messaged the driver to let him know we had just landed as the flight was slightly delayed. The driver text me details of where he would pick us up at the airport including an approximate time he would be there to pick us up giving us plenty of time to get through customs etc. The car was clean and spacious the driver was very friendly and very knowledgeable as part of the M25 was closed. The journey was very smooth and we we dropped off at the top of our driveway. The price was excellent for this service being one way and we will certainly be using them again in the future and maybe book for both ways as we were so impressed with the service given and the choice of cars you require at the time of booking.

Great reliable service.

efficient and pleasant. very reliable