Aeromexico Recenzje 601

I took 2 Aeromexico connecting flights between Havana and Mexico City, then Mexico City to Cancun. When checking in at Havana we were asked if we wanted to claim our bags in Mexico City or have them sent straight through. We chose straight through as claiming and re-checking them seemed unnecessary.

We were supposed to be served a meal between Havana and Mexico City, but we were given a snack and drink - nothing else. When we questioned why they weren't serving a meal the cabin crew just shrugged and moved on. It seems their ability to speak English suddenly disappears when a complaint is being made - a theme that continues in the rest of our dealings with Aeromexico.

The whole transfer process at Mexico City was a nightmare (we travelled the day after the US Electronic Passport system went down, so this wasn't the fault of Aeromexico) so we only just made our connecting flight despite having several hours between them.

On landing in Cancun, it quickly became apparent that our luggage was still in Mexico City. We spoke to the Aeromexico staff at the luggage conveyor who said it was our fault and we should have claimed our bags. We explained that we were given the option at Havana, but he insisted we were wrong and at fault. Seemingly, the same was true for the French couple who were told the exact same thing as us - and their bags hadn't arrived either.

We were told our bags should be on the first flight out the following morning, but we'd have to return to the airport to collect them. We objected and told them to put them in a taxi to our hotel - they'd given us the wrong information so why was it our responsibility? Again, we were told it was our fault. I even pointed out that the staff at Mexico City airport failed to mention this, despite needing their assistance to make sure we made our connecting flight. Again, we were told it was our fault.

The following morning our bags were on the first flight (we were able to track them via our AirTags) and arrived at Cancun shortly after breakfast. I called the number I was given but got no answer. After several attempts, we asked the hotel staff for help. They eventually managed to speak to someone, but Aeromexico flat-out refused to send the bags to our hotel. They insisted I go back to the airport to collect them. We needed the bags so I begrudgingly asked the hotel to call me a taxi.

The taxi took over 2.5 hours to get there due to roadworks around the airport. The night before our transfer only took around 25 minutes.

On arriving at the airport (in a $100 taxi) I followed the instructions and went to the Aeromexico offices. Incidentally, Cancun airport probably needs a security review as I was able to gain access to a staff-only area completely unchallenged. I could see our bags sat in the corridor so spoke to the girl in the office next door. She signed the bags over to me and was very helpful. Then I asked her why it was my responsibility to come back to the airport, how we'd been given completely incorrect information by Aeromexico yet they continued to blame us, why I was now $100 out of pocket and would need to pay another $100 to get back to our hotel and why I was wasting a day of my honeymoon due to their incompetence. I can't even really describe what happened next. It was like she deactivated from the conversation. She completely glazed over, sat perfectly motionless and didn't say a word. I kept pushing her for an answer to anything I'd said, but her ability to speak English completely disappeared (there is a recurring theme here) and she refused to have a conversation. I wasn't rude or confrontational, I simply wanted to hear someone explain how we were held accountable for their fault, but she wasn't interested.

The journey back to the hotel was equally horrendous, with the roadworks causing massive delays and a lack of taxis. The few that were available wanted over $150 as they knew they could charge what they wanted.

I was able to get back through the exit (again, security was somewhat lacking as I had to sneak through a one-way exit and back into the airport) and made my way to where we'd caught our pre-booked transfer the night before. After explaining my predicament they let me use my return transfer to get back to the hotel, then booked another transfer for the return the following week. I still had to wait over an hour for the transfer due to the horrendous traffic problems, plus another hour in traffic back to the hotel.

I wasted nearly a whole day of my honeymoon, spent nearly $150 and Aeromexico was entirely to blame. I made a complaint but had to follow this up 3 times. They eventually took over a YEAR to reply, but still accepted no responsibility and just said "Sorry, it will probably be better next time."

The worst service I've ever received. Aeromexico is incompetent and simply doesn't care about its customers.

Worst airline I've dealt with. Honestly not sure how their practices are legal. List of grievances that have left me without $1,500+:
- most restrictive ticket change/credit policy
- constantly shuffled between help departments without seemingly any record kept from one to the next
- "Sorry you have been blocked" only information website gives to me when I try to sign into my account, even when I try to recover password (which I never lost)
- called help number, they said they can't help with rewards, gave me a different number
- this number was not valid
- called back, tried to get information about my flight credit. THEY SAID I WAS A NO SHOW and completely changed the information that was given to me on about an hour call with a different agent when I called ahead of my flight and arranged for a credit. They said this was not even a policy they had.

So as of now: I was told I was given a $1,500+ flight credit, I have been "blocked" from my account, and have since been told that I was a no show despite the process I went through to receive a credit, and that no such a policy to give a flight credit has ever existed.

Criminal!

I was only 1 minite late and the manager of aeromexico refused to board as my plane was leaving at 7:05 PM . I arrived at 6:06 PM. Just 1 minute late . People stay away from aeromexico !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The worst travel experience of my life was with Aeromexico.

On Saturday 15th June I found myself returning to London after attending my dad's funeral that week. Having bought my round trip flight from the outward journey, I encountered the first problem that despite having the reservation together with my husband, when I tried to check in, the app wouldn't let me.

Arriving at the airport to drop off our bags and get my ticket, I was greeted with the news that I had been put on "Stand by" because they oversold the flight, having paid for my round trip ticket since I left home, they put me on standby and not my partner even though we had the flight reservation together, hoping that we would happily return on a separate flight the following day. The “lovely staff” kept blaming me for them overselling the flight and my paid ticket saying that “it was my fault for not paying for an allocated seat”, after paying over £700 for just the return flight.

The worst part of the whole experience was the horrible attitude and complete lack of customer service from the Aeromexico staff, from the lady who received my luggage, to the man at the gate. Who with an inhumane and rude attitude, continued to say that this was all my fault, and at no time did he have a drop of decency and customer service in dealing with the whole situation. As if I should be calm by the fact that Aeromexico decided to sell my flight, just like that, and that it was a nuisance that I was complaining about the situation.

The argument that it was my fault for not buying an allocated seat fell apart when I noticed 9 passengers in the queue with tickets bought and put on standby, some of whom commented that they had bought allocated seats. There were two families in line, with young children, who had to go through this situation of being separated with one or two family members having been put on standby.

After the bad moment, I was eventually given a separate seat from my partner, and upon apologising to the man at the gate in case I might had overreacted due to my emotional state, he told me with a smirk that "oh, that’s all right, you should just be more conscious of what you buy". Another thing I regretted most about the whole experience, to have the decency to feel bad and receive that kind of response from the airline staff.

At no time did I receive any good attention or any apology after the poor treatment of the experience, and the response of their staff. The man who dealt with this was at gate 69 at Mexico City Airport Benito Juarez, attending the 22:20 AM 7 flight to London Heathrow, unfortunately I never asked for his name. There were three men at the door, one younger, one older, and the one who I spoke to looked like he was going to be in between those two ages.

After holding Aeromexico aloft, I think of them as a terrible airline, not only for putting passengers in this kind of situation but for the terrible treatment from their staff, to this day I can't believe there are people like that.

Aeromexico oversell flights and then seemingly pick people at random to place on the waiting list. They do not do this by booking or seat purchase as we met a family whose teenage son was bumped, but the rest of the family were allocated seats.

Flying back from my wife's father's funeral, she was unable to check in. This is not uncommon for flights to the UK as they often want to see the BRP. However, upon arrival at the airport, it became clear that the flight was full and we were separated.

The staff at check in and at the gate exercised the most appalling customer service with appalling attitude I have ever encountered. Apparently we had not purchased a seat for our flight which I was not aware was a thing on long-haul with reputable airlines. Apparently they have become the Mexican Ryanair and a ticket purchase of £1500 does not include a guaranteed seat. Apparently two tickets on the same booking can lead to one person being given a seat and the other bumped.

Their solution (after the funeral of my wife's father) was that I travel and she wait 24 hours alone in a hotel until they find her a seat on the next plane. No compensation, no ability me to also sacrifice my seat and for us both to fly tomorrow, no coherent process to allow a grieving couple to be together at an extremely sensitive time.

Fortunately, there were a few no-shows and after four hours waiting at the gate with no update whatsoever, she was allowed to board, but sat nowhere near me. Therefore, my grieving wife was forced to sit alone on an 11 hour flight home.

Absolutely disgraceful behaviour by their staff who have clearly been trained in such a way to show the least empathy possible. I am embarrassed that this is the national airline of my wife's country. I would not expect this of the cheapest airlines in Europe.

Honestly the worst airline I have ever flown. Shamelessly corrupt, funded by narco money and customer service that is racist as well as terrible.

No reserven jamás con esta compañía para vuelos desde España. Literalmente nos arruinaron las vacaciones tanto en la ida como en la vuelta.

En la ida nos ocasionaron un retraso de más de 7 horas y nos prometieron compensación de 600 euros por pasajero. Cuando hicimos la reclamación se desentendieron haciendo alusión a un informe de las autoridades aeroportuarias que nunca se ha publicado.

A la vuelta no nos asignaron asientos , dando ridículas excusas sobre el calor (hacía 30 grados).

No responden , no tienen mostrador de atención al cliente. Son 100% bananeros.

AVOID THIS COMPANY PEOPLE WHO WORK THERE JUST RATS AND DISGUSTING HUMANS.
Don’t lost your money
Avoid headaches
Just book other airlines nothing worst that this.

In reviewing the experiences encountered with this airline, it becomes evident that there are serious shortcomings in both service provision and transparency.

The initial disappointment arises from the discrepancy between advertised prices and the actual costs incurred by passengers. While online booking platforms such as Expedia present enticing rates for checked baggage, the reality at check-in counters deviates significantly, resulting in unexpected financial burdens for travelers. This lack of consistency between online representations and in-person charges not only erodes trust but also places undue financial strain on customers.

Furthermore, the airline's technological infrastructure appears alarmingly unreliable, as evidenced by recurring website malfunctions during crucial check-in periods. This not only inconveniences passengers but also raises concerns about the airline's ability to maintain essential operational functions.

Customer service encounters, unfortunately, do little to aliviate these concerns. Instances of miscommunication and misinformation, such as the failure to register baggage during phone transactions and the inability to rectify errors without substantial inconvenience to passengers, highlight systemic deficiencies in service delivery.

Moreover, the inconsistency in pricing practices, as witnessed at the Cancun airport, further compounds frustrations, with passengers being subjected to arbitrary charges due to system limitations. This lack of flexibility and accountability in pricing mechanisms not only exacerbates the financial burden on travelers but also underscores a fundamental disregard for customer satisfaction.

Overall, the recurring themes of misleading pricing, technological inadequacies, and subpar customer service paint a disconcerting picture of this airline's operations. Such practices not only diminish the travel experience for passengers but also raise questions about the airline's commitment to ethical conduct and consumer protection. As such, prospective travelers would be well-advised to exercise caution and consider alternative options when making their travel arrangements.

Es absolutamente una aerolínea ladrona y estafadora te venden boletos con precios muy altos después que los compras te dejan tirados en el aeropuerto que porque sebrevendieron boletos, pésimo servicio después que aeromexico hace sus cagadas no te quieren reembolsar tu dinero POR FAVOR LA PERSONA QUE ME ESTÉ LEYENDO NO INTENTE COMPRAR BOLETOS CON AEROMEXICO ES UNA AEROLÍNEA LADRONA Y ESTAFADORA ME ROBARON $25,500 pesos

Tienen muy mal servicio tanto en los kioscos porque no hay suficientes para ayudar llegue con 1:10 minutos de el vuelo y ya estaba sobre vendido. Porque me dijeron que ya estaba cerrado el vuelo y tuve que comprar otro y la Sra. Ni caso me hacía. Estuve esperando como 20 minutos para atenderme

This company is absolutely horrible. I was charged for 2 upgrades on my flight. I tried to get a refund for one of the 2 upgrades, I was initially told by email that I would get a refund in 10 to 15 business days. 20 business days later, when I called to find out where my refund was I was initially told 6 to 8 weeks. Contrary to what the email said, then I was given an email shortly after that said they're not giving me A. Refund after all horrible horrible company

Nous buvions du champagne en attendant l embarquement sans excès et sous prétexte que mon amie et moi rigolons une odieuse hôtesse de l air Nous a pris en grippe en voulant nous faire débarquer je pense qu elle cherchais à libérer des places à cause du surbooking c est vraiment une honte je déconseille de prendre cette compagnie qui traite ses clients comme du bétails à fuir.

Everything was in schedule, the app works well in both web and mobile, no complaints, good service.

El precio es un poco elevado para el servicio que ofrecen los sobrecargos

En general los viajes que he realizado en esta aerolínea son más tardados de lo que se menciona, además el trato de los sobrecargos es un poco descortés respecto a los productos por la TUA son un poco caros, aún así dentro de lo que cabe de las demás aerolíneas nacionales es la más decente

Flug storniert ohne Begründung, der vorgeschlagene Ersatzflug lächerlich, keine Erstattung der Flugkosten. Seit zwei Monaten schieben sich der Fluganbieter und das Reisebüro die Verantwortung gegenseitig zu und außer standard Floskeln bekommt man nichts.

El día de hoy tenía mi reserva en el vuelo 0656 con destino a San José Costa Rica, los agentes en la manga nos dicen que nos van a Chequear nuestro Carry on, la razón que nos dan es porque el vuelo va sin capacidad para llevarlos con nosotros, lo que llevamos en nuestra maleta es de muchovalor para nosotros y por nada del mundo podíamos permitir que la maleta se separara de nosotros, en la manga nos aseguraron que si llegaba la maleta le preguntamos que si lo podíamos grabar y nos dijo que No y de una ves llamo a un oficial de seguridad como si nosotros fuéramos unos delincuentes, amenazando. Al final después de explicarle al supervisor el porqué la maleta no se podía despegar de nosotros a él no le importó y la respuesta fue vayan a ver si hay campo, si lo hay la pueden llevan con Uds, para nuestra sorpresa cuando llegamos al avión había mucho espacio, al final no entendí porque nos pusieron problema.
Nos hicieron pasar un mal rato donde no era necesario, pienso que los empleados que estaban en la manga no están comprometidos con la empresa porque no cuidan de sus clientes.

We were stuck in Tijuana airport for 12 hours due to a delayed flight. I had paid for upgraded seats for my family of four. They rebooked us on a flight, but we didn’t get to keep our upgraded seats. On the way back from Cancun we sat on the airplane for three hours, because the pilot called off sick and they had to find a new pilot. When I got home, I emailed Aeromexico to ask for a credit for our troubles. Their website says they refund up to $700 for Del delayed flights. Not only did they not give me money for the delayed flights and the time we spend at the airport sleeping on the floor. They also refuse to give me back the money I lost for the upgraded seats. When I asked for my money back, they gave me a voucher worth about $200 and it has to be used within 30 days. Why the heck could I fly Aeromexico ever again with such terrible customer service. They can keep the freaking $200 voucher and shove it where the sun don’t shine.

I recently made the mistake of flying with Aeromexico. I strongly urge anyone considering them to avoid a similar experience.

My dissatisfaction stems from a mistaken upgrade and the subsequent difficulty I encountered trying to cancel it and obtain a refund, which they refused. My experience suggests that Aeromexico, like many businesses in Mexico, prioritize keeping revenue over customer satisfaction.

To avoid potential frustration, I STRONGLY recommend choosing a different airline.

Nel momento en que la inteligencia artificial está en auge y la carrera por conquistar nuevos planetas, aquí estamos en el mostrador de check-in de Aeroméxico, donde el personal de tierra parece encarnar un personaje a medio camino entre Hitler y una mala imitación del carcelero del brazo de la muerte de una prisión. Nuestra única culpa fue elegir esta compañía bandera, confiados y orgullosos, pero inconscientes de lo totalmente inadecuado y fuera de lugar que es el precio del boleto. Hay dos opciones: o nos regalan el vuelo y en ese caso, TAL VEZ tendrían algún derecho a tratarnos un poco mal, pero no como deportados, o aún no se dan cuenta de que somos seres humanos y como tales necesitamos respeto, especialmente porque estamos utilizando el "servicio" como CLIENTES. ¿Queremos explicarles a estos señores que están trabajando gracias a nosotros? ¿Es posible que el retraso de tres horas o el riesgo de quedarnos en tierra por overbooking deban caer como un hacha sobre la cabeza de nosotros, pobres consumidores? ¿Es posible que se haya vuelto tan normal que ni siquiera consideren obvio ofrecer disculpas? Por el contrario, parece que nos están haciendo un favor. En realidad, se apropian prepotentemente y sin derecho de réplica de nuestro tiempo, y por lo tanto no solo de nuestro dinero, sino de nuestra propia vida. Prohibido hacer preguntas. Prohibido preguntar. Todos en fila y cuando se empieza... ¡se empieza! Y nuestra vida depende de la rueda pinchada, en lugar del reabastecimiento... y así sucesivamente, mientras acumulamos minutos a bordo de la aeronave aún sin aire acondicionado porque no estamos a altura. ¿Se creen que el avión vuela por Gracia Divina? ¿No saben que cada viaje necesita reabastecimiento? Pero lo mejor es la locura del overbooking. Eso es lo máximo. No te asignan asiento hasta el último segundo antes de la salida y mientras tanto te hacen sentir una porquería porque elegiste la tarifa "económica" de 5000 pesos para el vuelo Ciudad de México/Cancún. La tarifa V. Pero ¿qué podemos hacer excepto apoyarnos mutuamente y compartir nuestra experiencia? Nada. Solo esperar que el pasajero de adelante no recline su asiento y nos haga el viaje aún más desagradable. O que gracias al famoso overbooking, nos hagan sentarnos lejos de nuestra esposa. Gracias por leer y espero que al menos mi mala experiencia les haya sacado una risa. Antonello Concu