Aeromexico Recenzje 601

Que careros, el rastreo de robots te sube el precio por 1000 a 2000 pesos mexicanos de manera indmediata, busquen mejores opciones. INCREMENTA SUS PRECIOS POR TU BUSQUEDA

Una porquería, gente grosera, poco educada y poco profesional. Siempre te intentan cobrar de mas y el estatus no vale de nada. Parece viva aerobus o peor

La website es la cosa mas mala que he visto nunca. Intento cambiar un vuelo que me aparece tanto en la website como en la pesima app que tienen por un costo de 1£, pero al intentarlo se cae la conexion, llamo para hacer rl cambio y me quieren cobrar 8000 pesos, cuando está ofertado a 1£. Aunque sea un error, por ley si aparece ofertado a ese precio tienen que venderlo a ese precio si no es una estafa e intento de robo. Es una compañia pesima! Horrible. No recomiendo a nadie volar con ellos, es una pesadilla, con una app que parece que fue creada de mala gana, si no quieres que te roben no viajes con aeromexico

We had the worst experience with Aeromexico twice in less than 3 months.
Traveling from Europe to Mexico often and I’m never gonna fly with Aeromexico again.
First we were changing our flight dates (we bought a flexible ticket) and then we had to change departure airport, so after some work they pushed a voucher on us and not a refund even though they say we can get that online, then as we try to get a refund they denied us.
We later then decided to buy a ticket for the voucher but buy a flexible ticket so we could change it, their system apparently doesn’t allow that, so all they see is a ticket that we can’t change or get a voucher for.

Now Aeromexico has officially just told us to live with it, and we have lost 900 USD and we are never gonna use them again.

Crazy part is we are Gold members of FlyingBlue and have never had any issues with their partners.

I purchased my ticket on Expedia. I booked a Delta Airlines flight, but they used Aeromexico for some reason. It was for 1:45 pm.

The online check-in did not work so I had to check-in before my flight. I arrived over 2.5 hours early. After I arrived, they gave me a booking ticket, but told me that the gate information is unavailable and to just check the screen for updates.

The Delta flight had no updates so I assumed they did not assign the gate. Around 1:30 pm, I saw the gate on the monitor. I asked if they were leaving on time and the attendant told me they left 1 hour prior!

I showed them the ticket and there was no gate code, information about the boarding time, and the flight was scheduled for 1:45 pm.

The baggage claim rep said that all international flights require presence at gate 1 hour before. The supervisor said 40 minutes to 1 hour before.

I made a complaint that the boarding time should be emailed to the customers. I also said that the Fly Delta app should warn customers that the app does not work for subsidiary flights. The email response also said that customers should be at the gate 180 minutes before a flight!

I am truly upset because it makes no sense. How can a customer be at the gate 180 minutes before when the gate is not assigned until 60 or 90 minutes ahead of time?

I had to rebook a flight for the next day, missed work, book a hotel at the airport and make plans to constantly check the airport monitors tomorrow because my new ticket ($600 for one way) does not even list a boarding time or the gate number!

Never will I use Delta or Aeromexico again. Their times listed on the original ticket cannot be trusted, since they may fly off 1 hour earlier and not send out an email or text or app notification of it.

1. Luggage scam. By Mexican law 1st baggage up to 25kg is free. They don't state this anywhere on the website and are forcing you into buying luggage space.
2. Basic fare scam. If you try to book it through the website, the system will fail on you. When you call the call center, they silently raise the price higher.
3. Miles scam. It's impossible to accumulate miles based on finished flights.

Website is a huge mess. The planes are a mess (broken displays, electrical outlets and non-working wifi).

Astonishingly bad.

They cancelled my flight, and didn't refund baggage.
I had spent nearly 100 dollars on baggage.
They refunded my three tickets...but I guess the baggage was just a donation I was mandated to make for the inconvenience I experienced.

For a while they claimed the baggage refund was coming...but after a long period, they said actually baggage is not refundable. I'm now seeing if my bank can rescue me.

Complete scam.

B tardes al año 2023 viaje a México. Cada dos al s vamos tenemos familia allí. M e perdieron tres maletas , al final una apareció a los diez días , la otra a los 15 días y la última a los 23 días. No me han llamado ni compensado en nada .Tuve que comprar ropa nueva para poder estar allí . Me dijeron que me iban a compensar y nada . Muy poca seriedad para r eso este año viajaremos con Iberia y Aeroméxico fuera de mi y mil familia. Gracias por ser tan competentes. Solo están buenos para cobrar chao chao. Aún estoy esperando un asesor que me iba a llamar en fin para ellos hacen se echan tierra a su tejado. Gracias por vuestra profesionalidad chao

Scam airline, canceled my flight, wouldn't refund me. Had to go through a lengthy credit card charge dispute process with my bank and Aeromexico continued fighting the claim and dragging it on and on, they really really wanted to keep my money in exchange for no flight.

Horrible service from flight attendants and from wheelchair Assistants in Mexico City, and on flight, Mx City to LaPaz. Assistants literally yelled at my daughter, in wheelchair and refused to assist her away from plane. They changed us from our assigned seats that we paid extra for, to seats in back of plane.Attendants refused to help in any way, one woman smirked at us and said it's not her job to help, when asked to please get our crutches. Worst flying experience. We will never use this airline again. Employees were Disrespectful and blatantly rude.

Bought ticket for sister in law on 16-May to fly on 11-Aug. When she went to take the flight the airline claimed the ticket had an issue with card payment and she couldn’t fly. She had to pay for the same ticket again in the airport. However the ticket was paid in full almost 3 months ago and the payment was even validated online with my bank. Repeated calls to Aeromexico and they continue to say the first payment has been refunded which is a total lie. I will have to claim the money from my credit card / bank as these thieves are trying to scam me paying twice for the same ticket.

Vuelo 17 agosto 9:45 am al querer guardar mi maleta de mano en mi lugar no había espacio y buscando un espacio apareció una supervisora donde me negó que buscara lugar y me obligó a que le diera mi maleta para documentarla,donde yo le pedía no lo hiciera pues traía importantes documentos y además prisa por salir del aeropuerto de CDMX lo más pronto posible,ella además de contestarme y tratarme con mucha brusquedad se llevó mi maleta de mano saliendo del avión. Ya en cdmx no aparece mi maleta en la banda, más de una hora agentes de Delta hablando conmigo t diciendo que no la encuentran. Por fin apareció sin etiqueta ni registro, me preguntaron si era mía…. Ya en casa que la abrí me encontré que me faltó un suéter que recién había yo comprado en Manhattan!
O sea Delta tiene una supervisora con desplantes, prepotencia y arbitrariedad, no tenía derecho a obligarme y menos de esa manera y todo para dejarla quien sabe dónde pues se perdió el contacto con la maleta y además la abrieron y tomaron una prenda

Es una lastima que estando en el 2024 sigan con tantas exigencias para viajar con mascotas, deberían de aprender de otras aerolíneas como Delta, Iberia, KLM, AA, etc. ¿Cómo es posible que no acepten perros en premier? pedí que me movieran a turista porque para mi, mi perro va primero y me pusieron 15 tramas de multas que me salía mas caro que comprar un vuelo nuevo en otra aerolinea, muy mal Aeromexico.

Vuelo de San Francisco a Ciudad de México (01/08/2024).

Mala actitud en el mostrador, empleada muy grosera.
Luego nos obligaron a documentar el equipaje de mano antes de abordar porque el vuelo supuestamente estaba "lleno", pero realmente no lo estaba y había mucho espacio en los compartimentos superiores del avión. Nuestro equipaje de mano nuevo llegó con marcas de daño al aeropuerto de CDMX.
La comida a bordo solo tenía una opción, no vegetariana (un sándwich de jamón que se veía horrible).
Mala actitud en general de todo el personal.

I flew from Mexico city to Amsterdam and my checked luggage was open for inspection. One 200ML can of body deodorant and a 200ML can of shoe deodorant are missing! Thieves!

terrible
impuntual
dos dias queriendo salir de la ciudad de mexico y cancelando vuelos
Ellos dicen que por cuestiones de logística
Cambian los vuelos ya en forma rutinaria

A TOTAL NIGHTMARE! I was trying to book a flight for me and my son with Aeromexico, so I did select the dates, and the itinerary after submitting my payment information the website failed to load and I got a yellow message saying "Oops something went wrong, please try again.", so I FOLLOWED the instructions I got from the website thinking "well, probably this credit card rejected the transaction", so I did try once more planning to use a different credit card when I was at the point to book the flight I noticed that the morning scheduled I wanted wasn't available anymore for the date I previously selected so I thought: "well, maybe THIS is the reason why the page failed to load a few minutes ago, this flight is no longer available", so I continued with the process and I tried to pull up the calendar for the day before to see if that morning schedule was available and indeed it was, so I selected this flight for the day before I had previously selected on the failed transaction. So I filled out all my personal info along with a different credit card's information just in case and this time, the transaction was completed correctly! so I went straight forward to my email to check the summary of the purchase and BOOM! I found there were two email confirmations with 2 different itineraries! Aeromexico CHARGED ME for the first transaction that didn't go through even though I got an error message on the website during the payment process!! Aeromexico charged me for that first transaction and of course for the second one that went through correctly but the problem is that they CHARGED ME TWICE FOR A FLIGHT FOR THE SAME 2 PEOPLE!!! I've been calling them, submitting tickets, and numerous Emails and they have ZERO EMPATHY! they keep on saying that was my fault that the website failed and they can do NOTHING FOR ME because that error wasn't their fault, they could help me for "duplicity" but the dates don't match, so my issue won't be considered duplicity therefore there's nothing they can do to help me.... I TRIED SEVERAL TIMES ALREADY to explain that it WAS NOT a duplicity issue, the website failed and even though I got the error message it charged me without me noticing!

I've been dealing with this for almost 10 days already and at this point, they are just ignoring my Emails, they are closing my tickets without even responding to any of them when I call they say that I could get a reimbursement but a ticket should be submitted and when I submit the ticket these agents immediately close them without giving me a reason or anything! They don't respond to my messages anymore... THE WORST PART OF THIS is that I decided to book with Aeromexico because my original plan was to book with Volaris but some friends told me that it wasn't a good idea to go with them, instead, they said I could book with Aeromexico which was more secure and comfty so I followed their advice and I've canceled my flight with VOLARIS the very same day I booked it and within 3 business days, THEY GAVE ME A FULL REFUND FOR MY PURCHASE!!!! WITHIN 3 BUSINESS DAYS!!!! and here I'm still begging for mercy with Aeromexico so they can put on my shoes, have a little empathy, and understand what I'm trying to say so I can get my money back because IT WASN'T MY FAULT! THEIR WEBSITE HAD FAILED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! but nobody seems to listen/pay attention to what I'm saying, zero customer service, zero empathy, no sense of urgency NOTHING! With the responses they have given me, I can tell they are basically stealing $426.59 without any further explanation, just blaming ME for the inconsistency of their website! I just can't believe it!!

I’m absolutely flabbergasted at the absolute nonsense of Aeromexico’s policies! I live in Mexico and have flown with them many times, many thousands of dollars on long haul flights (I live between Spain and Mexico). This trip I have coming up is from CDMX via GDL and then to madrid. It ended up that I’m in GDL until the flight, and the only way they’ll let me catch my madrid flight is if I fly from GDL to MEX and back… does that make any sense to anyone? So I’ve got to use thousands of miles of gas, time and money to keep within their “policy”. Last time I’m wasting my time and money on this company!!

Aeroméxico vende vuelos a mayor costo por determinado número de peso en equipaje entre ellos de mano (15 kg), compra que uno hace por así necesitarlo como usuario para poder llevar consigo las pertenencias. Y a la hora ya haber hecho en las ventanillas del aeropuerto el registro, sin ningún problema y contar las maletas con los cintillos de revisión. Es que en el vuelo no. 20 de Madrid a México, del día 6 de julio de las 9 am. Una mujer quien se identificaba con uniforme de Aeroméxico, que se encontraba en la puerta de acceso al vuelo, quien con pésimas formas de trato, carácter y prepotencia, con referencia ella con varios tatuajes, dijo no pasaba la maleta de mano, haciendo sacar cosas de la maleta, cuando otros pasajeros llevaban más grande bultos y en mayor cantidad.
Me quejo y hago la siguiente denuncia para lo conducente en cuestión de pésimo servicio, malos tratos en la forma de proceder con los clientes, de dicha trabajadora.

Truffa e servizio inesistente.

Ho comprato un volo da San Antonio (USA) a Mérida (MEX) con scalo a Città Del Messico.

Il giorno prima ho provato a fare il check in online, correttamente finalizzato, ricevendo il messaggio: "il tuo biglietto (boarding pass) verrà inviato alla tua casella email".

Il giorno successivo, non avendolo ricevuto, ho riprovato l'operazione, ma il check in risultava correttamente realizzato, con il messaggio: "per qualsiasi problema, un operatore sarà pronto ad assisterti in aeroporto".

Il giorno del volo arrivo dunque in aeroporto, oltre un'ora prima del mio volo, e al desk non c'era nessuno!!!

Operatori di un altro volo (DELTA) mi consegnano un foglietto di carta con un numero da chiamare. Fuori di me recupero un telefono e chiamo questo numero, che risponde dopo oltre 25 minuti.

Risultato?
Volo perso. Per un loro problema. Per una totale mancanza di assistenza.

E non finisce qui...
L'operatore al telefono dice che è colpa mia e mi offre un altro volo per quasi 800 dollari.

Letteralmente una truffa.

Ho chiesto un rimborso e il risarcimento. Senza successo. L'assistenza non risponde o risponde cose senza senso. Una farsa totale.

Procederò chiedendo una sanzione alla Procuraduría Federal del Consumidor e suggerisco a tutti di farlo, in modo tale che questa compagnia venga sanzionata all'infinito fino a fallire.

Vergognosi.