Aeromexico Recenzje 602

Nel momento en que la inteligencia artificial está en auge y la carrera por conquistar nuevos planetas, aquí estamos en el mostrador de check-in de Aeroméxico, donde el personal de tierra parece encarnar un personaje a medio camino entre Hitler y una mala imitación del carcelero del brazo de la muerte de una prisión. Nuestra única culpa fue elegir esta compañía bandera, confiados y orgullosos, pero inconscientes de lo totalmente inadecuado y fuera de lugar que es el precio del boleto. Hay dos opciones: o nos regalan el vuelo y en ese caso, TAL VEZ tendrían algún derecho a tratarnos un poco mal, pero no como deportados, o aún no se dan cuenta de que somos seres humanos y como tales necesitamos respeto, especialmente porque estamos utilizando el "servicio" como CLIENTES. ¿Queremos explicarles a estos señores que están trabajando gracias a nosotros? ¿Es posible que el retraso de tres horas o el riesgo de quedarnos en tierra por overbooking deban caer como un hacha sobre la cabeza de nosotros, pobres consumidores? ¿Es posible que se haya vuelto tan normal que ni siquiera consideren obvio ofrecer disculpas? Por el contrario, parece que nos están haciendo un favor. En realidad, se apropian prepotentemente y sin derecho de réplica de nuestro tiempo, y por lo tanto no solo de nuestro dinero, sino de nuestra propia vida. Prohibido hacer preguntas. Prohibido preguntar. Todos en fila y cuando se empieza... ¡se empieza! Y nuestra vida depende de la rueda pinchada, en lugar del reabastecimiento... y así sucesivamente, mientras acumulamos minutos a bordo de la aeronave aún sin aire acondicionado porque no estamos a altura. ¿Se creen que el avión vuela por Gracia Divina? ¿No saben que cada viaje necesita reabastecimiento? Pero lo mejor es la locura del overbooking. Eso es lo máximo. No te asignan asiento hasta el último segundo antes de la salida y mientras tanto te hacen sentir una porquería porque elegiste la tarifa "económica" de 5000 pesos para el vuelo Ciudad de México/Cancún. La tarifa V. Pero ¿qué podemos hacer excepto apoyarnos mutuamente y compartir nuestra experiencia? Nada. Solo esperar que el pasajero de adelante no recline su asiento y nos haga el viaje aún más desagradable. O que gracias al famoso overbooking, nos hagan sentarnos lejos de nuestra esposa. Gracias por leer y espero que al menos mi mala experiencia les haya sacado una risa. Antonello Concu

Aeroméxico had overbooked their flight by over 10 people so even after asking for volunteers many we're denied boarding. There is no compensation unless you count a voucher to use on their own airline and no other within a year. Due to it being the airlines fault, insurance companies cannot support either.

The customer service was horrendous with papers being snatched out of my hands by staff, lots of mixed messages contradicting each other and promises made for compensation that were then taken away or not true.

I would avoid this airline!

We tried to book a flight from Mexico to Amsterdam for family in Mexico. We are located in the Netherlands. The website doesn't allow this, without telling. I just denies all the payment methods with an unclear notification. In the end we had to call the customer service to book the ticket. The person at the customer service was very unaccurate and not listening well. In the end he was booking a ticket from Mexico to Madrid! In the end we decided to book with KLM after we lost confidence.

They need to seriously fix their IT department. Firstly, the website is broken in numerous ways. It won't display in English, even though I select English (the app also has this issue too). Secondly, it says my login password is incorrect, even though I keep resetting it, it doesn't accept it. There was numerous other issues too, but I can't remember what they were, but a highly frustrating experience. Ah, I remember now, they don't accept credit cards that require the 3DS secure system as they don't use 3DS. Also, when I ended up ringing to fix the payment issue, they ended up changing my booking and removed the extra 5kg luggage I'd paid for, assuring me that I could re-add it again later - not mentioning that it then costs twice the price!

Avoid this airline like the plague. They rebooked our connecting flight to a redeye flights without informing us. We only found out when we went online to check in. As a result, we had to wait at the Mexico City airport for six hours even though our original flight was leaving as scheduled and we literally watched them board the other passengers (to whom they sold tickets after they’d taken ours away). The customer service rep offered us nothing: no food vouchers no offer to reimburse us for the hotel room that we had booked and now we’re unable to use. Literally criminal behaviour—but there is very little recourse. Our eight year old will be spending hours extra travelling with a wicked ear infection and air Mexico cares not a wit.

Terriblemente malo el servicio de esta compañía. Vuelo AM 256 de México a Guadalajara. Nos hacen esperar 30 mn en el avión para que venga un camión a llevarnos a la terminal. Durante todo este tiempo no hay ni explicaciones ni disculpas.
Siempre es igual y entre el aterrizaje y la salida del aeropuerto pasa casi una hora...

They're TERRIBLE. They wanted DOUBLE the prices quoted from their website and App and when I phoned their Customer Service line they wouldn't honour the prices they quoted online. This happened twice to me, once about a year ago, and again today.
Aeromexico has great service inside their planes, but their website and App SUCK.
The operator admitted the website had problems and they wouldn't honour what they said they would do.

We booked a flight from Los Cabos to Cancun via Mexico City for January 8 ,2024 with return flight on January 16th, 2024.
On January 16th, our flight from Cancun was delayed due to mechanical problem of the aircraft and we missed our connecting flight from Mexico City to Los Cabos.
My husband insured his leg a few days ago , so we had to transport him in a wheelchair, going in and out of security to catch a different flight. While changing our flight the Aeromexico representative told us that there were no available seats for the next 2 days on flights from Mexico City to Los Cabos.
Instead, we had to take a flight to LaPaz, which is 2 hours away from Los Cabos and then we were transported by a mini bus to St Jose Del Cabo arriving home around midnight on January 17th, 2024.

We are 4 seniors, this kind of disruption is not very pleasant.
When we contacted Aeromexico for compensation as per international laws, we were told that none will be issued because the delay was due to weather conditions.
Believe me, there was NO snow storm, No hurricane in Cancun on January 16th, 2024.
Airlines became increasingly incompetent in customer service and they do not want to improve their customer service. Shame on AeroMexico for this kind of treatment of their passengers.
Sonia, Naum, Sam and Raya

We were due to fly to Mexico City from Heathrow airport on the 31st of October on business class. Our last destination was Guadalajara. Just as we arrived to the airport we were informed that our flight had been cancelled. We were given very quickly a voucher to stay the night at the Hilton in Terminal 4. We were told that we would get dinner. Much to our surprise when we got there we were informed that our food had been served and the restaurant was closed. We had to pay for dinner ourselves. After a couple of hours trying to sort out a flight out for the next day. We were offered the same flight the next day. We asked why we could not go on the earlier flight, we were told that it was full. We had to spend all day in the airport because our flight was at 22.30 pm. However, we went to London for a few of hours. Luckily the hotel kept our luggage. As we were making our way to the hotel to collect our luggage we received a text letting us know that the flight had also been cancelled. We were not only furious but also distraught. We were going to a wedding and we were not going to make it on time. We went to the Aeromexico desk the employees at the airport were excellent. They told us that they had been cancelling that same flight, for the last 4 days, because the aircraft had a mechanical problem. We could not believe it. They knew the night before that our next flight was not going to depart and yet they gave us that flight. We got to Guadalajara 2 days later than planned. We arrived to the wedding but only because they put us on a British Airways flight. I guess the people in the desk saw how upset we both were and they took pity on us. When we got back on the 10 of November we started the process to get compensation from them. We are on the 3rd of March and still now we have not got a penny from them. My understanding is that you get 600 euros per cancelled flight. As far as I am concerned, we are owed for 2 flights, the refund of the first 2 nights of the hotel in Guadalajara that we paid and did not use, 2 meals for the 2 nights that we were stuck in London and the lunch and tube to London (since we were stuck in the airport) and we had to do something. We have been arguing with them for the last few months about this but via email. Apparently, you can't speak to anyone if you want to complain. I’ve tried 3 times. Of course you can speak to someone if you are buying a business class ticket! We have had to email and this is also shambles. The latest they asked me to send a picture of my credit card, which I refused. I got an email back to say that I had to otherwise they were not going to process the payment. Reluctantly I sent it but the name on the card (my married name) does not coincide with my passport name (my maiden name). So now this is another problem. That was the card that I paid with and I used my passport to make the booking. The last email I got from the woman that I am dealing with is that she will close the case at the end of this month if I’ve been paid or not. Don't fly Aeromexico if you have problems it will take you forever to sort it out or maybe not be able to sort it out.

My partner uses a wheelchair and I had read horror stories from others about airlines damaging wheelchairs. However, Aeromexico couldn’t have been more helpful. My partner was allowed to bring his own wheelchair to the plane and was always met with it at the other end. We made multiple connecting flights and not once was there any issue. The staff were great and very accommodating!

Booked 2 tickets online with the Aeromexico app and because it was a connecting flight also with the flex option (extra cost, refund or change „theoretical“ included) to get from Germany to Mexico City via JFK (booking reference EPRFSS), payed with PayPal. Changing or canceling the flight online wasn’t possible because of an informative popup saying „your paying method (PayPal) does not allow online changes“. You can only reach the „customer service“ by a mexican phone number… Due to the strike of airport staff in Germany on February 1st 2024 and the cancellation of all flights that day there was no possibility to catch that flight with Aeromexico from JFK to MEX. I had to change the flight and couldn’t do it online. So instead of changing the flight I had to book a new flight online from Paris (LFKVHR) to Mexico City on the same day with same company Aeromexico. Because I couldn’t make any changes online I informed the reservationesataeromexico.com by Email about the situation with no reaction to date. Finally in Mexico City I went to an office of Aeromexico to get some help. The employee confirmed that my ticket ist refundable BUT he also told me after 10 minutes of staring at his computer that he cannot do it and that I have to call the customer service to get a refund…I insisted him to make that call for me but he didn’t. He only dialed the number and passed the phone to me. The woman I talked to on the phone at the customer service only offered me new flights but no refund because I didn’t show up at JFK 4 hours before departure. And why? Because I was already on their flight from CDG to MEX. But the best thing is: they change couldn’t be done by her…it only could be done: ONLINE….remember the popup notification and how this issue started? There is your vicious circle….so, to make a long story short, they are NOT willing to help you or to refund you although you have paid extra money for this option. This is obviously not a mistake, if you consider the options and their behavior the only conclusion is: it’s their policy! So I will now have to open a case on PayPal which costs me a lot of time and emotions. So, my advice is, be aware of that habit if you consider booking a flight with AEROMEXICO…

es la segunda vez que me toca que hace sobreventa, en este ultimo viaje tengo 3 meses esperando la devolución del dinero, por sobreventa que ellos hacen, solo que cunado viajo a Querétaro es la única opción que tengo, la tomo porque no tengo otra opción, pero desde mi punto de vista es la pero aerolínea

Worst experience with an airline

Flights are regularly overbooked on purpose. Staff is so used to this, that they have no hesitation in telling you that this is an 'allowed' (if unprofessional) practice. Very likely that you will be put on a different flight and a different date.

Also, they don't necessarily assign you and your children seats together. You actually have to argue for this to happen.

These are just two of a long list of grievances.

AVOID!

Llevo 24 meses gestionando una devolución por un vuelo que cancelaron ELLOS sin ninguna explicación, no me dieron alternativas ni reembolso. Nos dejaron tirados y se quedaron con el dinero. La peor experiencia que he tenido jamás viajando.

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Ignacio, muchas gracias por tu aportación.
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Ignacio R (0 opinión)
He volado varias incluso diría muchas veces y es una aerolínea pésima en los últimos vuelos que tomamos mi hija no pudo comer nada porque no tenía la carta de alérgenos del menú que servían, incluso tenía en la pantalla del avión un apartado para ver el menú y alérgenos y estaba vacío.
Además, si pasa por cuidad de mexico siempre se retrasan todos los vuelo de las pesima gestión que existe en ese aeropuerto.
También las pasadas veces que use la aerolínea me cobraron mucho dinero de más y tuve que estar llamando durante 2 meses a la aerolínea para que me devolvieran el dinero. Por lo que se ve la nefasta gestión que hace esta aerolínea.
Ya por último en otro vuelo anterior el avion estaba lleno de mosquitos en las lámparas de encima de nuestros asientos.
En resumen mi experiencia no se basa en un solo vuelo tomado y siempre hay problemas con esta aerolínea.

Ayer a mi sobrino que esta de turista en México le han robado su equipaje en ésta aerolinea, mi sobrino fue enbolatado por un prestador de servicios de ésta aerolinea no le dio tiket para que al llegar al otro aeropuerto reclamara su equipaje, mi sobrino le decía que entonces como el iba a reclamar su equipaje al llegar a su destino y el servidor le decía tranquilo no hay problema eso no pasa nada, total el vuelo estaba a punto de salir de esta manera ese hombre enrredo a mi sobrino y lo ha dejado totalmente sin prenda de vestir allá en ese país sin el conocer a nadie sin dinero para ropa.
El muchacho busco ayuda en el aeropuerto al que llegó no nada nadie le dio respuesta nadie responde que sin tiket no puede reclamar mejor dicho son una partida de ladrones.
No se como pueden dejar funcionar una aerolinea que presenta tantas quejas de una u otra forma.
He visto un sitio de muchas quejas de que les roban sus equipajes o les abren las maletas y les sacan parte de sus cosas.
Son unos mejor dicho no digo más, para mi triste muy triste 😥
Cuando uno confía en una aerolinea y que le hagan ésto jummmm.
No viaje en esa aerolinea.
Deberían entablar demandas.

Many negatieve reviews however we had a great experience.
Booked a flight from Amsterdam to Mexico city and Managua with transfer in Paris.
When contacting Aeromexico because of some cancellation communicated by the travelcompany the changed our flight to a direct flight from Amsterdam to Mexico.....no extra charge.

Don’t travel on Aeromexico unless you like being inconvenienced and tortured with delays and non working entertainment systems poor lounges and terrible food On each of the 4 flights this holiday we had issues

Una aerolínea pésima retrasaron mi vuelo tres horas de ida y de regreso 5 horas les da igual según el primer retraso por mantenimiento , como si no pudieran hacerlo antes y de regreso estamos esperando no hay hora para el vuelo , si no tienen aviones y buen servicio no vendan voy a pedir indemnización son mis derechos y somos 4 personas ve go con dos personas mayores ya hablé a atención al cliente y les vale pésimo servicio

Catastrophique et malhonnête: Annulation pure et simple de notre réservation de vol Cancun-Madrid (erreur informatique?) lors de notre arrivée à l'aéroport en juillet 2022 en ayant maintenu Madrid-Francfort et possible de repayer nos 5 vols Cancun-Madrid à l'aéroport uniquement cash 10000 euro!!! Nous avons dû prendre des vols à nos frais ver Paris (notre voiture était à Francfort) pour 3500 eur. et avons porté plainte mais la compagnie garde le silence malgré courrier d'avocats: à FUIR!!! Des escrocs! Nous avons l'habitude de voyager avec plusieurs compagnies et n'avons jamais connu de telles mésaventures.