Aeromexico Recenzje 601

Worst. Even Viva Aerobus, Volaris and Mexicana are 5* airlines compared to Aeromexico. Nothing works. Full chaos! Terminal 2 is really the worst terminal. No lounge, no info. Nothing!

ESTE COMPANIA SON LADRONES Y TOTALMENTE INCOMPETENETE. Roban los pasajeros y no son eficiente no paran de buscar excusa para omitir sus responsabilidad y se escapan de toda responsabilidad. este gente no son digno de confianza y son hijos de la chigada.

La experiencia en Aeromexico es horrible, desde que su web para sacar pases de abordad no funciona hasta que siempre sobrevienen los vuelos y te tienen como tonto esperando, de verdad busquen otras alternativas, Aeromexico no resuelve

Le site Internet ou l’application ne fonctionnent pas. Impossible d’aller au bout des réservations. On reserve par téléphone et quand on clique sur le lien pour payer, ça plante aussi.
Vols de connexion souvent annulés ou reprogrammés à 24h.
L’an passé, 4 changements. Aujourd’hui vols pris il y a 3 semaines et encore un changement.
Dernier appel, la personne nous répondant à été très agressive, pestant contre les banques européennes et sur nous. Comme par hasard, pas de proposition pour évaluer l’appel téléphonique cette fois ci…
Une compagnie en déclin

Le podría 0 estrellas me robaron mis joyas y unas lociones y no me resolvieron nada una mala experiencia hasta mis calcetines me robaron pobres muertos de hambre

We had a cancelled flight from london to mexico, because of a sick pilot. This can happen and it was handled relatively well, got a hotel. Communication was mainly in spanish, not much english spoken, which is not good for a international flight from London. On the way back, Service was really not good for business class, the staff hardly checked by 2 times, not event an offer for a coffee after dinner or a drink. Plane was new and seat nice. So it was a mixed experience and could improve with small gestures.

They are now owned by a U.S. based private equity firm. As far as I can tell things are as bad as ever. No customer service. Schedule changes without notification, or, notifications about schedule changes that did not actually happen. Lost luggage, luggage sent to a different location, grumpy staff, I've seen it all. This airline seems to specialize in messing things up and making travel as unpleasant as possible.

En el día de hoy llegue de viaje con esta aerolínea...un desastre, anoche me mandan un mail que habían cambiado el itinerario me ponían un vuelo con más escalas más horas 05:55 + 1 día.
Llamaba para que me dejen el vuelo original y el call centers me decía que no lo podían cambiar, que en el día habían ido a ciudad de México personalmente a cambiarlo ..mentirosos .una locura finalmente pude viajar pero me cambiaron el asiento, yo había elegido el que no tiene asiento delante fila 12 y me dieron uno atrás, ahí ya no se pueden estirar las piernas ...yo espere para viajar porque quería ese lugar ya que sufro de la columna y ellos arbitrariamente me lo cambiaron sin preguntarme, porque el primer vuelo podía viajar más temprano y de otro dejarlo así, de hecho así fue pero con un asiento con menos espacio y ni hablar del mal trato de los empleados son unos soberbios altanero

Pésimo servicio de
Aeroméxico. Obligan a los pasajeros a documentar sus maletas y luego los hacen esperar media hora para poderla recuperar. De verdad fatal!

Horrible customer service.
No help at all!
Im flying business class and it was terrible service
I had issues with my bags when I was 40 kgs under the required amount.
NEVER AGAIN

A FUIR (et je mâche mes mots)
Premier vol retardé d’Aeromexico de 5h, nous loupons notre connexions pour Paris (toujours avec Aeromexico). Aucune raison claire (problème moteur).
Nous sommes livrés à nous même à Mexico, nous patientions + de 5h à l’aéroport de Mexico pour tenter de récupérer notre bagage. Vol de remplacement 24h après avec des places pourries. Pas d’excuses, aucune aide.
Pas d’indemnisation, RIEN !
Et pour couronner le tout, valise cassée !!! Merci

My experience with Aeroméxico has been nothing short of a complete nightmare, consistently demonstrating a blatant disregard for customer experience and basic fairness. This airline is a labyrinth of broken promises and deliberate inconveniences, designed, it seems, to extract every possible cent while delivering minimal service.

The login system on their website is perpetually dysfunctional. It's an infuriating loop of error messages and failed attempts. It's truly astonishing that a major airline in 2025 cannot maintain a basic, working online portal for its customers. This isn't a minor glitch; it's a fundamental failure that forces users into more cumbersome channels.

Then there's the outright deception regarding points accumulation. Aeroméxico employs transparent "tricks" to avoid crediting points. Whether it's through obscure terms, technical "errors," or simply making the process so arduous that customers give up, they seem to go out of their way to deny you the loyalty benefits you've earned. It's a calculated effort to withhold what's rightfully yours.

And let's not even start on their pricing strategy. After countless frustrating attempts to use their broken system, or just for the simple act of trying to adjust a detail, prices are inexplicably inflated. It's a predatory practice where the cost of a flight or even a minor change seems to jump arbitrarily, leaving you feeling exploited and helpless. Every single adjustment, every small detail, comes with an absurdly tacked-on fee.

Aeroméxico doesn't just fail to deliver a smooth travel experience; it actively creates friction and frustration at every turn. This isn't just poor service; it feels like a deliberate strategy to nickel-and-dime customers and make their online platform as unworkable as possible. Save yourself the headache and your money; look elsewhere.

Primero es una pésima experiencia de navegación y constantemente su sitio no funciona o tiene errores.
Segundo desafortunadamente las opciones son pocas para salidas desde CdMx.
Lo anterior y seguro algunas cosas más viendo la cantidad de usuarios con malas experiencias reseñas aquí se ve que les importa poco o ya hubieran hecho algo por cambiar esta percepción de la gente. Quien sabe que filosofía cumplen porque no es la que manifiestan en su sitio. Muy mal.

My wife booked a trip to Mexico, on her connecting flight in Mexico City she was charged 4000 pesos to re check in your baggage to get it to her final destination.

Here’s what you can expect on Aeromexico:
I was flying from MIAMI to MEXICO CITY to ACAPULCO.
I paid for 2 bags, but the check-in agent FORGOT to give me the receipt for the second bag. I asked him for the missing receipt and ONLY then did he give it to me. He offered no apology! He acted as if he had done nothing wrong!
The agent also FORGOT to give me the boarding pass for the MEXICO CITY to ACAPULCO segment. I had a layover of less than 1.5 hours. The flight was late leaving MIAMI. Then, the Miami/Mexico City flight sat on the tarmac in Mexico City waiting for a gate, as usual, for too many minutes.
I had to check-in AGAIN for the MEXICO CITY to ACAPULCO flight. This time, I had 10 minutes to get to the gate. I hurried through Security and RAN to the gate. I was the LAST one to board! By that time, I had diarrhea and a headache!
The Aeromexico check-in agent in Miami could only do 20% of his job!
If you’re planning on flying Aeromexico, WATCH those check-in agents (they are hopeless!), and make sure you wear your running shoes!

Or, find a real airline!

When I advised Aeromexico of these two errors, they said “Sorry”, and offered NO compensation because the flights proceeded, as usual.

Maleta destruida y no te devuelven nada.
Una VERGUENZA

ABSOLUTELY HORRIBLE DISGUSTING COMPANY!!! Do not ever fly with your pets with them.
They scammed me out of thousands, left my dog in another country, lied about it, lied about getting him on the next flight, no refund no help, had to pay thousands just to get my dog to me even though it was there fault. Terrible terrible customer service it was so so traumatic. I will never ever ever be flying with them again. No care no consideration. Told me I will not be getting a refund for their mistakes. Will definitely be taking legal action.

Primer vuelo de mi vida con esta aerolínea y un infierno. La web no funciona, se quedan el dinero y el vuelo retrasado.

Un desastre te cambian a una cabina inferior sin reembolso y vuelven a vender el asiento en el sistema de Upgrade y subastas que tienen
Te rechazan y te mandan a turista si tienes discapacidad y viajas en cabina Premier, pues la "afeas"

Really bad checkin system. I have a US passport but I can't check in online because website insists on entering visa information to fly back to US. Called customer service and they can't help after two tries. Husband has a green card and there's no place to enter perm resident info, only visa info if you don't have a US passport. Makes no sense.