ACT Credit Management Ltd Recenzje 

193
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja windykacyjna
  2. Windykacja

Napisane przez firmę

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(193)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very kind and understanding I felt…

Very kind and understanding I felt really embarrassed of my situation to the point I couldn’t reach out and talk to anyone for help . The chap I spoke to was so understanding and genuine helped me through a panic attack thank you for all the help and support

30 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Oceniono na 5 z 5

Very helpful, kind and understanding!

Throughout my time communicating with the staff, they have been nothing short of helpful, caring and understanding. They have always done their utmost to come up with solutions that work well for me to satisfy all parties, especially Abubakar who has helped make what could have been a stressful situation easy to manage. I'm very grateful!

30 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for your positive words, we really appreciate the time you took to write such a detailed review.

Oceniono na 1 z 5

Wrong amount wrong invoices

Wrong amount wrong invoices, don't reply to emails and don't answer the phone.

26 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Dear Umar,

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Thank you.

Kind regards
ACT Team

Oceniono na 5 z 5

I spoke to hamza he was a great help…

I spoke to hamza he was a great help made the process a little less stress free!

18 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We are pleased to hear that you have had a positive experience with Hamza. We will pass your feedback on to Hamza and their manager.

Oceniono na 5 z 5

Great customer service

I spoke to Jerome, who was very kind and understanding! He made me feel at ease in paying off my debt. Great customer service

9 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you Karla. We are delighted to hear about your experience with Jerrome. Please be assured that we'll support you during your journey with us. Kind regards, ACT Team

Oceniono na 5 z 5

Life Saver

I talked to Hamza about my debt, I was initially scared and frightened of what gonna happen. But this person made me feel so comfortable and talked through the whole process and found the best solution for me. I really wish and hope he reaches the highest level of success in his career.

5 kwietnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you Zubaida. I'm delighted to hear about your experience with Hamza. Please be assured that we will support you during your journey with us, and we will provide your positive feedback to Hamza. Kind regards ACT Team

Oceniono na 5 z 5

A very good experience

Jerrome Driscoll made my experience with ACT so much better than I expected. I've been so worried to phone and make payments on a debt (I'm used to sticking my head in the sand) but he was very understanding of my situation and made sure I could afford my repayments. Great service.

26 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers. Your positive review helps to reassure customers who may be apprehensive about contacting us.

Oceniono na 5 z 5

Great company

Although no one ever wants to have to ring or interact with this type of company, the staff are super friendly and very helpful. They’re there to help you manage any payment plans and are actually very good at doing this. Made a difficult situation very easy and actually stress free to deal with

15 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you FOR taking the time to share your experience. We understand that people may feel worried when they hear from us for the first time, but please be assured that we always work hard to ensure our customers feel supported. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Oceniono na 5 z 5

The best service I got

Helpful to me Abubakar Mohamed was the best

11 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We appreciate the time you took to share your feedback. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Oceniono na 5 z 5

Melina Loughram was great

Melina Loughram was the advisor i spoke to and she was great - friendly, efficient and made sure i would manage with the payments which i appreciated massively as in the past ive spoken to other advisors and felt pressured & pushed into increasing my payments when i would have struggled to make other payments by doing that so it was refreshing Melina seemed to genuinely care that i would be ok. Thank you!

11 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We are glad to hear that our team were able to help reassure you. Thank you for taking the time to provide positive feedback about your experience.

Oceniono na 5 z 5

Excellent, kind, friendly and understanding

My interaction with ACT happened 7 months ago, but during the entire process the company and call handlers have been quick to answer my simple questions and have looked after me well.

From my initial call, Mr. Arsalan Haidar was extremely friendly, helpful and understanding of the situation. I appreciate his help and the companies help overall with the situation at hand, and I hope their kind call handlers don't have to deal with too many negative customers haha.

1 sierpnia 2023
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear, but please be assured that we always work hard to ensure our customers feel supported. We sincerely appreciate your positive feedback. Many thanks ACT Team

Oceniono na 5 z 5

I spoke to Melina Loughran about my…

I spoke to Melina Loughran about my debt and was able to make a sensible, affordable payment plan for me! Melina was friendly and empathetic which is a great attribute to have when speaking to people about debt as it may be a sensitive topic to some.

11 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We really appreciate you taking the time to share your experience with us. Thank you for your excellent feedback.

Oceniono na 5 z 5

i called today

i called today, really fast answer to my call. I did expect to be waiting for quite a while but that wasn’t the case.
i spoke to Jerrome Driscoll who was EXTREMELY friendly and helpful. It was a pleasant call despite the nature of it.

8 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

This is wonderful to hear, thank you so much for taking the time to share your experience with Jerrome. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

Oceniono na 5 z 5

Arsalan Haidar was amazing

Spoke to Mr Arsalan Haidar and he really helped me out. I wanted to do an instalment but he made sure that it was affordable for me

He spoke with such politeness and was so patient with me. He really is an asset to the team and company

I was scared to speak because it’s debt company but he really made the whole process so much better. I would definitely recommend Arsalan Haidar to anyone and everyone!

5 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you so much for taking the time to share your experience. We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks ACT Team

Oceniono na 5 z 5

The agent whom I spoke to was Abs ,he’s…

The agent whom I spoke to was Abs ,he’s very helpful and put me at ease.He’s very understanding and kind without being judgmental with my situation.Hopefully he’ll be able to help more people who’s been through difficulties.Many thanks again Abs

NK

1 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Oceniono na 5 z 5

Jerrome was very polite and…

Jerrome was very polite and understanding of my situation. He listened to my concerns and helped me to set up a new affordable plan. Great customer service. A weight has been taken off my shoulders.

1 marca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Oceniono na 5 z 5

I had a call today from ACT Credit…

I had a call today from ACT Credit about a dispute and Arsalan Haidar was greatly understanding and patient.

I was frustrated at the beginning of the call however, he managed to find me a suitable plan and solution to move the dispute but listening and addressing all my requests.

I appreciate the proactive and helpful costumer service operator such as Arsalan.

29 lutego 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Oceniono na 5 z 5

Very helpful didn’t ask questions when…

Very helpful didn’t ask questions when I said what I could pay and accepted it on a temporary 6 month review also asked if I could manage with what I offered to pay back very happy with service

29 lutego 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you so much for taking the time to share your experience. Please be assured that we're always on hand to support you during your journey with us. Many thanks ACT Team

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