ACT Credit Management Ltd Recenzje 

193
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja windykacyjna
  2. Windykacja

Napisane przez firmę

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(193)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Hamza was really helpful and he was…

Hamza was really helpful and he was dealing in a very proffessional way neee more people like him to work in this industry.

1 sierpnia 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us to further develop the support we offer to our customers.

Oceniono na 5 z 5

Hamza was very helpful!

Hamza was professional, helpful, and friendly. Especially as a student, speaking to a credit management company can be daunting, but Hamza made the experience far less stressful, giving me clear and easy-to-understand information. 5 stars for sure!

31 lipca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for your feedback. We are delighted to hear how supported you felt by our agent Hamza Many thanks, ACT Team

Oceniono na 5 z 5

Hamza was really helpful lovely to deal…

Hamza was really helpful lovely to deal with explained everything clearly and new his job. He was very professional while being personable.

31 lipca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We are delighted to hear about your experience with Hamza We appreciate you taking the time to write a review. Kind regards, ACT Team

Oceniono na 5 z 5

Helped by agent Hamza Farah today.

Helped by agent Hamza Farah today.
Excellent experience all round. He is super friendly and genuinely helped me resolve my issue.

29 lipca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We really appreciate you taking the time to share your experience with us.

Oceniono na 1 z 5

Good Afternoon,

Good Afternoon,

I paid all balance but on the website is stated that I haven't paid you anything.

If sending to the court is something you use to get more money that is owned, it won't work with me. I have got the bank statement that I paid you all money I owed.

Good luck to prove otherwise.

Customer number M0250554

15 lipca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Good Afternoon,

I can see the payment was made in full and there is currently no Balance.
The website is for making payments.
To check your balance its always best to contact our agents either by phone, email or our webchat. Then they could have advised you straight away payment was received and account closed.
That there is no issue.
if you would like to discuss this further please fell free to reach out to us.

Oceniono na 4 z 5

A horrible situation handled very kindly

The gentleman I spoke to was very kind, calm and helpful. He made the process far less distressing and constantly checked my own personal wellbeing whilst dealing with arepayment plan that suits my needs as well as suits the people I owe money to. I am very grateful to have had someone as gentle and kind as Abs helping me this morning

14 czerwca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Oceniono na 5 z 5

Ceri- ACT

Ceri- ACT
Ceri couldn't have been more helpful.if she tried.

Excellent service. Has really helped eased my mind .

13 czerwca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for providing us with your valuable feedback.

Oceniono na 5 z 5

The times we live in now are vastly…

The times we live in now are vastly unpredictable, I have engaged with ACT Credit for over a year now and have found them to be extremely knowledgable in matters of finance. Jerome Driscoll is one of the politest and conscientious managers, his ability to put customers at ease is undeniable, and the company policy is to work with those who need help in an agreed manner, it is undeniable that “other “ companies could learn from ACT and be successful. Thank you ACT.

5 czerwca 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. Please be assured that we're always on hand to support you during your journey with us. Many thanks, ACT Team

Oceniono na 5 z 5

Jerrome is a star.

Jerrome is a star.

I have been given a (unreasonable, but that’s for another time) debt notice from a previous rental company that I rented for three years with which is astronomical. However, I haven’t got the energy to fight.
Jerrome handled my call with care and attention to detail (I’m moving between two jobs so not sure of future pay dates yet as yet to start my new job, salary change etc) and he was so kind and caring to me.
Give this boy a raise. Or better yet, half of this insane “debt” of 2 grand over some effing blinds and a cracked hob.
Keep up the good work and thanks again

30 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for your feedback. We are delighted to hear how supported you felt by our agent Jerrome. Many thanks, ACT Team

Oceniono na 5 z 5

Came of the phone with Jerome about an…

Came of the phone with Jerome about an overdue payment from my uni which I’d not known about , but Jerome was super helpful in explaining and taking me through the right procedures

30 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd


Thank you Derick. We are delighted to hear about your experience with Jerrome. Please be assured that we'll support you during your journey with us. Kind regards, ACT Team

Oceniono na 5 z 5

Fantastic service from Jerrome

I have been struggling to get in contact with actcredit for a while either recieving calls from them while I've been at work or being stuck in hold for long periods of time, however I finally managed to get in contact with them and spoke to Jerrome who was absolutely brilliant at setting me up with a payment plan with no hassle whatsoever, he was really helpful with giving me information and helping me with my issues.

23 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for your positive words, we really appreciate the time you took to write such a detailed review.

Oceniono na 5 z 5

Helpful service from Hanza

Just came off a call with Hamza at ACT to sort out a repayment plan - he was really helpful and made sure that the plan works for my situation. Another worker hadn't updated my account earlier but Hamza made sure it was fixed and confirmed the details for me. A very friendly guy and nice interaction, especially considering the circumstances!

22 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

It is very pleasing to hear that Hamza helped you resolve this matter in a positive way.

Oceniono na 5 z 5

Jerrome from ACT Management provided…

Jerrome from ACT Management provided stunning customer service. He spoke very calmly and addressed my concerns quickly. Thank you!

22 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to provide positive feedback about your experience.

Oceniono na 5 z 5

Thankyou

Thankyou to Jerrome who singlehanded solved 18 months of stress and poor communication from previous companies in a 10 minute phone call. Weight off my shoulders.

21 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for your feedback. We are delighted to hear how supported you felt by our agent Jerrome. Many thanks, ACT Team

Oceniono na 5 z 5

Pleasant experience

Hamza from ACT Credit Management was very understanding of my situation and helped me out with a phone call that I thought would be difficult initially. It's refreshing to know that some companies are training their younger staff well.

20 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you again for taking the time to share your experience.
We rely on customer feedback to let us know that we’re doing the right thing and achieving our customer service goals.

Oceniono na 5 z 5

I have been struggling a lot and Hamza…

I have been struggling a lot and Hamza was able to help me and reassure me that they can help me with my struggles. I’m so thankful for it, such a helpful team.

16 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. Please be assured that we're always on hand to support you during your journey with us. Many thanks, ACT Team

Oceniono na 5 z 5

Good listeners!

ACT Credit supported me in a complex case, and always listened to my side of the story. Abs who I spoke to at the company was particularly gentle in his manner and very understanding, so thank you for employing staff who care about the wellbeing of people they come into contact with.

14 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

We are pleased to hear that you have had a positive experience with Abs. We will pass your feedback on to Abs and their manager.

Oceniono na 5 z 5

Professional and empathetic support

Professional and empathetic support.
My son unfortunately was unable to continue at university due to mental health issues. This culminated in him being unable to look at emails or other forms of correspondence. When I eventually became aware that the university were seeking payment I contacted ACT. Jerrome Driscoll and the wider team were nothing but understanding,supportive and helpful. They liaised with the university to get clarity on the matter in hand and it was resolved and payment made. This came at a particularly difficult time but there was no pressure and sense that they truly wanted to help. There are rarely positive comments on Credit Management companies so I felt it important to add balance to reviews.

7 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thank you for taking the time to share your experience. We understand that people may feel worried when they hear from us, but please be assured that we'll always work hard to ensure our customers feel supported. Many thanks, ACT Team

Oceniono na 5 z 5

Smooth simple process

Jerome was really helpful and caring making sure I could pay back money owed safely and with caution of my well being. He made the process smooth and easy.

3 maja 2024
Opinia niezależna
Logo ACT Credit Management Ltd

Odpowiedź od ACT Credit Management Ltd

Thanks so much for your feedback. Your review lets us know we are meeting our customer service goals.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej