Wescot Credit Services Ltd Recenzje 

182
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

very friendly staff, also had concerns for my welbeing aswel highly recommend them if ever in a finacial situation

Reakcja na opinię

Oceniono na 5 z 5

I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am having a major health issue at the moment. Wescot have been fantastic. Hopefully I will have some good news soon and I can resume a normal life again. I still have lots of tests to be done so hop... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja windykacyjna

Napisane przez firmę

Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

182 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 61% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(182)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 69

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very helpful

Very helpful, patient and gave good advice.

22 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're glad we were able to support you at this time.

Nichole

Oceniono na 5 z 5

Very friendly and helpful

Very friendly and helpful

21 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really happy that you found our team friendly and helpful.

Nichole

Oceniono na 5 z 5

very friendly staff

very friendly staff, also had concerns for my welbeing aswel highly recommend them if ever in a finacial situation

22 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really glad that we were able to support you at this time.

Nichole

Oceniono na 5 z 5

Very friendly

Very friendly, helpful lady.

24 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really pleased the person you spoke to was helpful and friendly.

Nichole

Oceniono na 5 z 5

Patient, Polite and Professional

Patient, Polite and Professional.

A Pleasant Experience !

27 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're pleased you had a positive experience with us.

Nichole

Oceniono na 5 z 5

Easy and understandable

Easy and understandable

20 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave a review.

We are really pleased we were able to help you at this time.

Nichole

Oceniono na 5 z 5

The person on the phone was very…polite

The person on the phone was very helpful and polite and understanding

16 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really pleased we were able to help you on your recent call with us.

Nichole

Oceniono na 5 z 5

Very lovely lady & helpful

Very lovely lady & helpful

16 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for your kind words.

We're happy to hear that you had a good experience with our team.

- Emily

Oceniono na 5 z 5

The agent was very helpful and helped…

The agent was very helpful and helped sort out a major problem easy
Thank you

21 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for your kind feedback.

We're glad that our team was able to help with the problem and provide a positive experience.

- Emily

Oceniono na 5 z 5

Helpful

You were very helpful thank you

16 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for your kind review.

We're pleased to hear you had a positive experience and that our team was able to assist you.

- Emily

Oceniono na 5 z 5

I am having a major health issue at the…

I am having a major health issue at the moment. Wescot have been fantastic. Hopefully I will have some good news soon and I can resume a normal life again. I still have lots of tests to be done so hopefully they will all be clear or at least put my mind at ease as well as my Wife. Thanks Wescot.

9 lipca 2026
Opinia niezależna
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Odpowiedź od Wescot Credit Services Ltd

We're sorry to hear about your health, and we appreciate your kind feedback.

We're pleased to hear that our team have been supportive during this difficult time for you.

- Emily

Oceniono na 5 z 5

Caller was very helpful and kind.

Caller was very helpful and kind.

16 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us feedback.

We're happy to hear that our team was able to help and provide a positive experience.

Emily

Oceniono na 5 z 5

The person I spoke to was very helpful…

The person I spoke to was very helpful and understanding

13 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for your kind feedback.

We are pleased to hear that the person you spoke to was helpful and that we were able to support you.

Emily

Oceniono na 5 z 5

They were helpful and polite

2 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us feedback.

We are really pleased that the person you spoke to was helpful and polite.

Nichole

Oceniono na 5 z 5

Request to be told amount of balance still owing

The requested figure was given straight away, and I was treated with kindness and warmth.

3 lipca 2026
Opinia niezależna
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Odpowiedź od Wescot Credit Services Ltd

Thank you for your kind feedback.

We are delighted to hear that you had a positive experience with our team and that we were able to support you.

Nichole

Oceniono na 1 z 5

This company is terrible

This company is terrible, put your account on hold so you can’t make payments for no reason what so ever even when you have been paying on time on a regular basis and are still willing to pay, isn’t the first time they have done this to me, they know I don’t like answering the phone due to my mental health and it’s on my account I prefer emails, yet everytime I don’t answer the phone because my mental healths been really bad, my account always gets put on hold so I can not pay

10 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for your feedback. We are sorry to hear about your experience and any frustration caused.

This is not the level of service we aim to provide, and we would like to look into this for you. Please contact our team directly at contactus@wescot.co.uk.

Nichole

Oceniono na 5 z 5

Very nice conversation

Very nice conversation. Thank you.

6 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us feedback.

We're glad you had a good experience with us.

Nichole

Oceniono na 5 z 5

Very understanding

Very understanding, no pressure

10 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really happy that you had a good experience with us.

Nichole

Oceniono na 5 z 5

What is important to know is that Michele is a fantastic and great asset but not only to the company but also to the companies clients.

I had the pleasure of contacting Wescot Customer Care on Monday morning of last week and speaking to a Wescot Representative called Michelle.
I don’t think I will ever be able to say Thank You enough to Michelle for her professional and kind handling the of the entire situation. Michelle listened without any pressure or interruptions and her professional guidance throughout which was nothing short of “First Class” as it was full of caring and kind whilst also providing options and solutions.
Even when my business with Wescot and Michelle was amicable and professional resolved with nothing but honesty and being proactive with Zero to Nil complications or pressure.
Michele was someone that was listening to me at the right time and in the right way with manners and respect. The last year I had some
Major personal issues to deal with both Mentally and Physically which had put me under pressures that I never had in past and actually I never knew that existed. Michelle stopped all the pressure within 2 minutes of the call commencing and understood my actual current situation. Even when my Wescot business came to an end this lovely lady didn’t stop showing her professional approach and support but this was different, it was finding a humane side to business at that very right and much needed time that works out a solution that isn’t detrimental to the business or to the customer or client . It was simply the service that we all look for but never usually find it. I was only offered fair and helpful guidance that was frankly First Class and all without anything being communicated in a cold business way or intrusive manner.
It was one of those calls that you don’t want to have to make no matter what your situation is but Michelle’s approach and handling of the entire situation was “Above and Beyond”.
Not only a positive outcome at the time of the call taking place but for me personally but it has continued since then and none of that would have been possible without Micheles professional guidance and support.
Thank You Michele for taking the time to listen and then to assist me in taking positive and progressive action and providing it all with a caring and kind approach. That call had so many positive effects on my personal situation which continues to this very day and it will last well into the future.

I was raised that you should “Tell the Truth and shame the Devil… and I just did about Michelle at Wescot Customer Care.

I hope this message reads well and please excuse any grammar mistakes as I am currently not well and it’s 4:40 am in the morning.
Should you need any further information or assistance, please do not hesitate to contact me.
Have a great day.
Regards,
Martin.

6 lipca 2026
Opinia niezależna
Logo Wescot Credit Services Ltd

Odpowiedź od Wescot Credit Services Ltd

Thank you for taking the time to leave us a review.

We're really happy that the call handler was able to provide you with a positive experience. We know these calls are not the easiest ones to make.

I've passed this feedback onto Michelle's manager.

Nichole

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