There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
The quality of the clothes is great and I've received plenty of compliments during the month of Ramadan. Although, one thing I've come to notice is that pieces from different collections may be descri... Zobacz więcej
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Dane kontaktowe
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Stany Zjednoczone
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Doskonała
222 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely beautiful pieces
Absolutely beautiful pieces. Great quality. I love everything I received. I also received some freebies which was such a great surprise! And the shipping did not take long at all. I will definitely be back to order some more things I have my eye on!
27 grudnia 2022
Odpowiedź od 5ivepillars.com
Salam Bushra! Thank you so much for the lovely feedback! We're happy you loved everything — and glad the freebies were a nice surprise. Looking forward to having you shop with us again!
I have supported this company from the…
I have supported this company from the start, so happy for the creator behind it all and super excited to see what's to come. Amazing representation, we need a Morocco theme soon tho
2 stycznia 2023
Odpowiedź od 5ivepillars.com
Salam! Your continued support means the world. We’re thrilled you’re excited for what’s to come. Looking forward to creating more for you!
So inconsistent with customer service…
So inconsistent with customer service and keeping emailing me that they ran out of the size and then tell me they do have it I ordered on thanksgiving and still haven’t got my package I was patience for a while not I feel like they playing games with I just want my order fam
13 grudnia 2022
Odpowiedź od 5ivepillars.com
Salam, we’re truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Shipping was quick and quality of the…
Shipping was quick and quality of the T-shirts for my sons and I are excellent!
2 grudnia 2022
Odpowiedź od 5ivepillars.com
Salam Ghazanfar! Great to hear the T-shirts and shipping met your expectations. Looking forward to your next order!
Odpowiedź od 5ivepillars.com
Salam King! Grateful for your kind words and energy. It means a lot to us. Excited to serve you again soon!
Quality and Inspirational
Great quality coupled with great Islamic inspired messages.
12 listopada 2022
Odpowiedź od 5ivepillars.com
Salam Jibril! We’re glad you appreciate both the quality and the message. Can’t wait to share more with you!
I really wanted the Black hub hoodie
I really wanted the Black hub hoodie. I mean it’s fine that it isn’t available. However, customer service is kinda slow on responding. I mean I should have gotten my stuff by now, however, I haven’t. I was really hoping for getting to wear it.
8 listopada 2022
Odpowiedź od 5ivepillars.com
Salam Aamer, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
As good as it can get
Solid quality clothing, love supporting Muslim owned and run businesses. Keep up the great work
8 listopada 2022
Odpowiedź od 5ivepillars.com
Salam! We appreciate your support and kind words. Proud to serve our community. Hope to serve you again soon!
Unprofessional, shocking service.
Seems like their shop doesn’t exist in the UK. Still waiting on something I bought off their website.
They take a very long time to respond.
I don’t think I’ll be buying from these guys ever again.
20 października 2022
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Joe, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Amazing fit PERFECT can't wait to wear…
Amazing fit PERFECT can't wait to wear it💗
14 października 2022
Odpowiedź od 5ivepillars.com
Salam Shirae! Thank you for your kind words. We're happy it’s a perfect fit. Can’t wait to have you shop with us again soon.
Delivery was smooth great communication…
Delivery was smooth great communication and product was as shown
13 października 2022
Odpowiedź od 5ivepillars.com
Salam Malik! Thank you for your feedback. We're glad to hear the delivery went smoothly and that the product met your expectations. We look forward to having you shop with us again!
5ivepillars went above and beyond for…
5ivepillars went above and beyond for me. When they were filling my order, the size I wanted was not showing up in their system to ship to me. They sent an email explaining the oversight and offered an available size to me. After replying, they went thru the warehouse and found the actual sizes I requested. They were shipped out and arrived 2 days later. Love the quality of the products too!!!
6 października 2022
Odpowiedź od 5ivepillars.com
Salam Karl! Thank you so much for your thoughtful review! We’re glad we could resolve the issue quickly and get you the size you needed. It means a lot to hear you love the quality, and we look forward to assisting you again in the future!
xl shirt fits like a blouse - disproportionate sleeves to shirt length ratio
xl shirt is sized very oddly with it being too long in length and the sleeves being disproportionately short, making it look more like a blouse i when i tried it on :( i really looked forward to showing off this shirt in my rotation of t-shirt’s which consists of my favorite t-shirts but unfortunately this product didn’t make the cut.
11 października 2022
Odpowiedź od 5ivepillars.com
Salam Zaki, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
We have had such a lovely customer…
We have had such a lovely customer service experience and we loved our outfits! Thankyou so much 5ive pillars for great quality Islamic clothing.
9 października 2022
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Saffiyah! Thank you so much for your kind words. We're thrilled you loved the outfits and had a positive experience with our team. We truly appreciate your support and look forward to serving you again!
Good quality and i really loved…
Good quality and i really loved including the stickers with the order.
The only down side is i ordered my size and then got an email later that they dont have it, and ended up getting a bigger size but its all good. Overall i loved the graphic design
5 października 2022
Odpowiedź od 5ivepillars.com
Salam Lamyaa! We appreciate you taking the time to share your experience. It’s great to hear you loved the quality and the extra touch with the stickers. Sorry for the size inconvenience — we’re glad it worked out in the end. Hope to assist you again in the future!
The best quality hoodies ever!
The best quality hoodies ever!! The material is super soft/comfy and loved their color selection!
4 października 2022
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Maliha! So happy to hear you’re loving the quality and comfort of our hoodies! Thank you for your support — we look forward to serving you again soon.
Bad quality for a $60 hoodie
3 października 2022
Odpowiedź od 5ivepillars.com
Salam Moiz, we’re truly sorry to hear about your experience with the hoodie that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Quality!!
I bought a few necklaces, holy cities sweatpants and hub hoodie. Absolutely love the quality of the hub hoodie fabric perfect for winter! I have the herringbone necklace, it matches with everything. :)
16 września 2022
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Noor! Thank you for sharing your experience. We’re glad to hear you love the quality and style of our items. Your feedback means a lot, and we can’t wait to assist you again soon!
Odpowiedź od 5ivepillars.com
Salam Javairia! Thank you for the positive feedback! We’re pleased your delivery was fast. Hope to serve you again soon.
Fast shipping and comfy clothes!
7 września 2022
Odpowiedź od 5ivepillars.com
Salam Anaise! Thanks for the wonderful feedback. We're happy to hear you enjoyed the fast shipping and comfort. Looking forward to your next order!
Doświadczenie Trustpilot
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