12goasia Recenzje 

I am writing this review to share my very disappointing experience with 12Go Asia and to warn other potential users. Their payment system charged me several times for the same ticket, and their customer service failed to resolve the problem properly.

On October 31st, I tried to buy a bus ticket from Banyuwangi to Jakarta for the following day. The payment process kept failing to complete, so I retried a few times—four in total—only to later receive four payment notifications from my bank. I immediately contacted 12Go’s customer support to report the issue and request refunds, but only received automated messages that were completely unhelpful and irrelevant.

Two days after the planned trip, I finally received a response from a human agent, who said they could refund just one ticket because the trip had already taken place—when it was actually their delay in replying that caused this situation. They also refused to refund another ticket marked as "canceled" (which I never canceled myself), even though the payment had been successfully charged to my account. In short, I paid four times for the same ticket and only got one refund.

This experience has been extremely frustrating, and the company’s lack of accountability is unacceptable. I have purchased tickets online many times before in other platforms and have never faced anything like this. 12Go Asia should take responsibility for the flaws in its own system instead of making customers pay for its mistakes. I strongly recommend avoiding this platform.

Wir haben sowohl in Thailand als auch in Vietnam sehr schlechte Erfahrungen mit diesem Vermittler gemacht. die Reiszeiten verdreifachten sich ohne ersichtlichen Grund, überall Wartezeiten, teils mitten auf der Autobahn muss der Bus gewechselt werden. Wir sind nur an unprofessionelle Unternehmen geraten und können nur sagen: Finger weg!

I booked train tickets through 12Go and received an official email voucher showing departure at 12:50 PM.

We arrived at the station at 11:30 AM based on that confirmed voucher.

Later, we were told that the schedule had been changed. However, the update was sent only via WhatsApp. One passenger does not use WhatsApp, and no updated voucher was sent by email.

The official email voucher remained unchanged.

As a result, we had to wait over 4 hours at the station due to improper communication and notification failure.

This is not a simple cancellation case. This is a service and communication issue.

Very disappointing handling of the situation.

I want to share my experience for anyone traveling between Siquijor, Bohol and Cebu.

I booked ferry tickets from Siquijor to Tagbilaran 1 month in advance through 12Go. The confirmation stated that tickets would be secured 1 to 3 days before departure.

One hour before departure I was informed that they could not obtain the tickets and the booking was cancelled with refund.

This is the second time this has happened to me using 12Go in the Philippines.

Inter island ferries between Siquijor, Bohol and Cebu often sell out, especially on weekends and holidays. A cancellation one hour before departure creates a real risk of being stranded and missing onward flights. In my case I had flights from Cebu the next morning. I only avoided serious problems because I suspected this might happen and arranged alternative transport in advance.

Refund was processed, but reliability is the issue. Booking far in advance did not mean seats were actually secured.

For ferry routes such as:
Siquijor to Tagbilaran
Tagbilaran to Cebu
Cebu to Bohol

I strongly recommend booking directly with Oceanjet or the ferry operator rather than through an intermediary platform, especially if you have tight schedules or connecting flights.

This service may work if you are flexible, but for critical connections in the Philippines, direct booking appears much safer

They never sent me my ticket and was forced.to buy a new one at the station even after speaking to them directly and asking them to send it immediately.

There has been some confustion about a booking for a rail ticket from Thivim, Goa to Mumbai CST. This evening, I have spent several hours writing to 12goAisa to have a confirmation that my booked ticket still exists. They choose to reply by copying and pasting a one size fits all response and which does not confirm my ticket is valid, and which is important to me.

I have also attempted to resolve my need for reassurance through the online chat service. Similar to the copied and pasted answers to a question that I have not asked, I get answers to questions that I have not asked. I would like to do a little copying and pasting of my own, but TrustPilot won't let me. So, if you want to see it Tripadvisor do permit copying and pasting. Being a wishful thinker, I hope my ticket is till valid for travel on 6. February.

12Go provides very poor customer support.
They do not respond properly, leave you alone with all the issues, and make no real effort to help when something goes wrong.
There is no phone number, no way to speak to a real person, and communication is extremely slow and unhelpful. When you have a problem, you are basically left on your own.
Very disappointing experience. I would not recommend this service if you expect reliable support or accountability.

Si cette application est pratique pour trouver les différentes options de voyage, je ne la recommande pas pour acheter des billets. Ils prennent d’énormes marges, je m’en suis rendu compte en achetant un billet directement au comptoir de la compagnie de bateau. De plus, j’a fais une erreur et commandé deux fois le même billet, et impossible de se faire rembourser ou d’obtenir un bon, le service client est totalement inefficace. Je vous conseille de l’utiliser uniquement pour trouver les trajets puis après d’acheter directement auprès des compagnies de transport, vous gagnerez de l’argent et surtout vous ne paierez pas une entreprise qui n’a aucune considération pour les clients.

I booked a train from Phitsanulok to Udon Thani on 12GO, and turned out there's no such train. They made a mistake with the province , the actual train ride was from Tha Phra in Khon Kaen, but it was listed as Tha Phra in Phitsanulok.
I had to email them 5 times - with them answering there is no mistake - I had to show them on the map etc., for them to finally realize, yes, there were. mistake, and finally refund me, but their mistake cost me extra cost because I had to book a bus last minute that was double the price.
And I could have been stuck there as the buses were almost full !

Expérience désastreuse et gestion client totalement inacceptable.
Suite à un changement d’horaire de vol, 12Go m’a explicitement proposé par écrit deux options : un vol plus tôt OU un remboursement.
J’ai clairement accepté l’option remboursement sur la base de leurs instructions.
Après cela :
plus d’un mois d’attente,
aucune action concrète,
des réponses contradictoires,
puis un refus final basé sur une “politique des 5 heures”.
Cette règle était connue de 12Go dès le départ, mais elle ne m’a jamais été communiquée au moment où le remboursement m’a été proposé.
Si cette information avait été donnée honnêtement, je me serais organisée autrement.
À cause de cette information trompeuse et d’une gestion catastrophique, j’ai dû acheter un nouveau vol à mes frais.
12Go se défausse ensuite sur la compagnie aérienne alors que le paiement a été fait chez eux.
Aucune responsabilité assumée, aucun geste commercial, aucun respect du client.
Service client lent, opaque et malhonnête dans la communication.
Je déconseille fortement 12Go.

Terribili. Ho acquistato da loro biglietti per treni e autobus in India. Treno con ritardo di 3 ore mai rimborsato. Ho dovuto comprare un biglietto per un altro treno per viaggiare e quindi ho pagato due volte il viaggio. Autobus con ritardo alla parte di 3 ore e tempo di percorrenza dichiarato assolutamente falso. Quindi ritardo all'arrivo sarebbe stato di almeno 6 ore. Compagnia di bus fraudolenta. Ho dovuto comprare anche in questo caso un altro biglietto e non ho ricevuto alcun tipo di rimborso. Ho chiesto se potevamo cortesemente rivolgersi alla compagnia di bus e non mi hanno mai risposto. Ripeto, terribili. Non si assumono nessuna responsabilità per la loro mediazione e non provano in alcun modo ad aiutare il cliente

We booked a 5 hour van ride via 12go starting at 13.00. We would be picked up at the airport. On arrival we found that we did not actually book a van but we first had to walk to another intermediary office. The local intermediary had our booking (we could see it on het list) but did not arrange anything at all. She started calling after we arrived. After 2 hours of waiting we were finally in a van together with 8 others. The driver was ignoring us all and had other plans first. We drove all around town for small pickup jobs and did not actually go to our destination. In the end the trip took us 10 hours instead of 5.

The return trip we booked via a local office. Driver was already waiting at pickup point, we arrived within 5 hours.

Never ever using 12go again.

We booked two tickets from Koh Tao to Surat Thani airport 4 days before departure.
15 hours prior our departure they CANCELLED our tickets saying that the seats were full! TOTALLY UNACCEPTABLE!

Totally disingenuous set up. Not only do they overcharge on seat bookings but I have discovered that they appear to increase their profits by converting currencies at the total and then taking a "turn" on that too. Then they allocate a seat, even when they are not the provider and then deny bthat they are responsible for changing it, but the provider is. Even though the provider rejects this. Rotten sdervice.

Nessun supporto in tempo reale e anche dopo giorni

Extremely poor customer service. Difficult to contact support, slow responses, and incorrect handling of an urgent date change. Avoid for time-sensitive travel. Would not recommend 12Go.

We booked train tickets via 12Go for Sri Lanka. The train did not operate due to landslides, so the service was not provided at all.

Despite this, 12Go refuses to refund the service fee and refers customers to an impractical and unreasonable refund procedure: passengers are required to appear in person at a main railway station (e.g. Colombo Fort) with passports to request a refund from the railway – even if they are international travelers already following a fixed itinerary.

This means spending significant time and money to recover a very small ticket amount, which is clearly disproportionate and unrealistic.

While I understand that 12Go acts as a “platform”, keeping the service fee when the service could not be delivered and offering no meaningful support or alternative solution is extremely disappointing.

Conclusion:
Technically correct responses, but no customer-oriented solution, no goodwill, no accountability. I would not use 12Go again for train bookings in Sri Lanka and cannot recommend it to other travelers.

This is a super crooked,lier company!they changed my card and gave me nothing!after I missed the train ride in Laos .after 2 days they said somebody was waiting for you at the train station to deliver you the ticket which is a super lie .Never use this damn lier .

They take money off me for a bus ticket from Dhaka to Khulna then tell me I have to go 13km out of Dhaka to some travel agents office to pick up a physical ticket! I ask for a refund because this is ridiculous. Silence.

We were sole fake tickets by 12GO Asia and the company refuses to give our money back. Booking number: SOWEB1025TWE4NTPG