12goasia Recenzje 

Я оплатила билеты еще 2 недели назад .Билеты до сих пор не пришли на мою почту .Поездка через 4 дня.Я без билетов !Служба поддержки не отвечает . В приложении компании робот пишет ,что если даже билеты не придут ,деньги мне не вернут !Это компания -мошенники и воры ! Не покупайте у них услуги !!

Silence radio alors que j’ai reçu un mail de confirmation comme quoi je pouvais être remboursé à 100%
À ce jour - Remboursement non versé J'attends un remboursement de la part de 12Go Asia pour ma réservation [Insérer le numéro de réservation] OTT-11205688. Malgré mes relances, le service client fait un silence radio total. C'est inadmissible et non professionnel.Veuillez traiter mon dossier immédiatement. Sans réponse rapide de votre part, je finalise la procédure de rétrofacturation (chargeback) avec ma banque pour prestation non fournie.

Caution!!!
I booked tickets four days in advance. The night before I received a message about a different drop-off point than I booked. They understood and said they would drop me off later....at least additional 6 hour on the bus! I didn't book it and cancelled immediately.
But they are not willing to refund 84 euros.
Arguing didn't help.
I saw a lot of complaints in the reviews.
I recommend not working with them!

They are 100% scam please don’t book

ÉVITEZ CETTE COMPAGNIE
Bonjour
Suite a une annonce frauduleuse concernant l'achat d'un billet pour 4 personnes .je me suis trouve devant une plate forme nommé 12go.asia qui m'a proposé des tarifs raisonnables
Et malheureusement j'ai effectue ma réservation via PayPal pour un montant total de 168.39 euros payable en 4 fois et chaque mensualisation s'élève a 42,10 euro
Mais après avoir finalise la réservation et pour me rassurais j'ai contacté le service de réservation du gare et en leur donnant le numéro de réservation obtenue avec l'agence arnaqueuse on m'a répondu que ce n'est pas un vrais numéro et que chaque jour ils rencontrent des gens qui ont le même problème et qui perdent leur train car des faux numéros de réservation
J'ai.ai essayé a plusieurs reprise de contacter cette agence 12go mais sans réponse de leur part
Et la je commence a m'inquiéter et ce jour le 26juillet 2026 je me suis dirigé personnellement vers la gare du( haramain high speed railway) a médina en Arabie saoudite et la on m'a confirme que c'est une arnaque et le responsable de réservation a même pris des photos de son écran d'ordinateur que c'est bien noté pas de réservation a ce numéro
2eme chose il m'a informe que ca jamais existait des trajet entre la médina et l'aéroport de Djeddah a 21 heure comme indique le faut billet et au final j'étais obligé de payer d'autres billet directement chez la compagnie des trains
fêtes très attention

It says free cancellation but after booking all of sudden turn to no refund

La compagnie de ferry Bali Magir Trans est une ENORME ARNAQUE! FUYEZ! Scandaleux que 12Go ne règle pas ce problème de Scam

Id aarg9121 ]STOP LYING in your public replies! I have answered your support team multiple times and provided ALL the evidence.You sent me a WhatsApp message explicitly stating that the LOCAL OPERATOR CANCELLED the trip. I have already sent you the screenshots of your own WhatsApp notification proving this.Because I didn't see your message on time, I even went to the station. I sent you a photo at the exact location, date, and time, proving the bus never arrived.The trip was officially cancelled by the operator, and you know it. Stop inventing excuses to hold my money. I have already opened a Chargeback dispute with my bank (Revolut), and they have all the proof of your illegal refusal to refund me. Refund my money now!

Superslechte maatschappij. Doe hier geen zaken mee. Service bestaat niet hier. Oplichting wel. Boek ter plaatse je vervoer !

Two and a half years traveling and pretty much worse company I’ve dealt with. Made a shared car reservation promoting a two hour confirmation. After 3 hours and no confirmation I attempted to cancel as hotel I had tentatively booked needed confirmation. No response from 12Go other than “need more time” was given. Then 5 1/2 hours later reservation was confirmed! Back and forth emails and company hid behind “2 hours is not guaranteed”. Worse part the clerk I dealt with replied that exceptions, (refunds) can be issued but he didn’t prefered not to in this case. Talk about making your customers welcome. Not employees fault as they are trained as drones to read scripted reply’s to avoid issuing refunds as soulless companies do. Use site to find transportation then book thru carrier. Cheaper and less aggregation.

I had a very bad experience with 12Go Asia.
I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer.
After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money.
What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all.
This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use.

We booked our tickets through 12Go about a month before departure. A week before the trip, we changed the date, received confirmation, and everything seemed in order. On the day of travel, we even contacted 12Go to double-check the meeting point — they responded quickly, and there were no issues.
However, when we arrived at the HK Buslines office in Hanoi, everything went wrong.
First, the staff told us we needed two confirmations — one from 12Go and another from HK Buslines. That made no sense. I’ve used 12Go multiple times before and was never asked for this.
Then the explanation changed. They claimed they never received our booking and blamed 12Go. Meanwhile, 12Go confirmed that all booking details had been sent a week in advance. The next excuse was a “system malfunction.”
At that point, we were standing there at 8 PM with our two young children (6 and 3 years old), all our luggage, and were suddenly told the bus was fully booked and we had no seats. Right then, I received a cancellation message.
There was no apology and no sense of responsibility. Two staff members didn’t even want to deal with us and passed us to another employee, who initially showed no concern — until we insisted on a solution.
After an hour of frustration and arguments, they finally arranged seats for us on a different bus located 20 km away. No transport was offered, no assistance provided — nothing.
We had to gather all our belongings, book a Grab ourselves, and rush across the city with only 20 minutes left before departure, unsure if we would even make it.
Fortunately, we did — but the entire experience was stressful, chaotic, and completely unacceptable. It easily ranks among the worst travel experiences we’ve had.
During this situation, we also tried contacting 12Go for urgent support. Unfortunately, their response was minimal and unhelpful. We were only informed later that evening that the booking had not been finalized. While payment was processed quickly, there seemed to be no concern about whether the booking was actually secured.
Do yourself a favor: avoid booking through 12Go and avoid HK Buslines.

I booked ferry tickets through 12Go and cancelled within 6 hours. The transaction hadn't even processed from my bank account yet. Their policies only apply to completed transactions, not unprocessed funds. Do not let them trick you. They have tried to cover themselves at every angle with their policies but remember this: their policies do not state that you have waived the right to dispute 12Go’s service fees.

They offered me only €16 back on a €70 booking. I assumed it was 16 for each ticket because I bought 4 of them, not 16 for all of them. They kept €54. They then closed my support ticket and offered a 10% discount code (max $5 USD) instead of my money. I have not received the partial refund they claimed to have sent.

Customer service closed my ticket without resolving anything after claiming that I agreed to the operators price (£16) You can’t even cancel the booking without accepting the propose refund!!!! And just because the operator proposes an amount doesn’t mean it’s their final say. The ferry was meant for July!!!! It’s May!!!! There’s no reason they cannot refund my money in it’s entirety. Do not book with 12Go if you think you might need to cancel. You will lose almost all of your money. I am disputing this with my bank once the charge has processed (12Go could just reject the charge because it technically hasn’t left me account yet… but they refuse to do so) and I will also be contacting Singapore’s Tourism Board and CASE from Singapore. It’s time singapore understands what this dodgy company does in their country!!!!

I booked return transfer tickets for a minibus across the Yucatan peninsula in February 2026 through 12Go. When we arrived at the departure point there was no representative from either 12Go, or the carrier. We tried to contact them through the service numbers provided but none of these worked. We looked around for half an hour but couldn't find anyone, and then found a different carrier who informed us that the company who were supposed to be taking us didn't exist, so we had to pay again for a different transfer. When we got to the destination, there was still no ticket office or any representative from either company.
When I contacted the company for a refund, they initially responded and asked for some details of the trip. I provided these details, but then they responded asking for the same details again. I provided these again, but then haven't heard back from them for over 3 months. They didn't provide the service that I paid for (roughly £160), provided no assistance with the issue, were slow to respond and repeatedly asked for irrelevant details rather than issuing the refund I am owed, and have now stopped communicating with me, despite still not receiving my refund over 3 months after the trip. AVOID THIS COMPANY!!!

Vorsicht Abzocke! Niemals bei 12goasia buchen. Ich hatte einen Transfer von Phuket nach Khao Lak gebucht und musste daraufhin eine Vorauszahlung per Paypal leisten. Auf der Buchungsbestätigung war dann allerdings eine falsche Abholzeit vom Airport angegeben (15:00 statt 18:20). Auf meine Nachfrage erhielt ich die Antwort, für 18:20 können man keinen Transfer anbieten. Daraufhin stornierte ich die Buchung, erhielt aber als Rückerstattung nicht den vollen Betrag, sondern nur einen Teil davon.

I would strongly advise against booking through this company. Based on my experience, there were consistent issues with transparency and communication. Important details were either unclear or misrepresented, particularly regarding services such as hotel drop-offs and connecting transfers. These were advertised as included, but upon arrival, they were not provided, and additional fees were requested instead.

While it may seem convenient to book everything in advance—especially when traveling through Asia—I would recommend dealing directly with the transport providers wherever possible. This can help avoid unexpected costs and unnecessary stress.

Overall, the lack of clear communication and reliability made for a frustrating experience, and I would encourage others to consider alternative options.

WE RECOMMEND YOU DO NOT USE THIS COMPANY!
Back in August 2025 we booked and paid for flight (on 13/03/2026) from Brisbane to Sydney with them on Jetstar. Jetstar apparently cancelled for Operational reasons our flight and refunded the money to 12Go in December 2025. Jetstar have confirmed this to us. We were not told this had taken place in December 2025. 12Go only advised us on the 12/03/2026 that our flight was changed to an earlier flight the same day with Jetstar. When we went to check-in we were told by Jetstar our seats were held BUT we needed to pay for the flight because 12Go had not, so to keep on our plans we have had to pay again ourselves.
We are in Contact with 12Go Customer service and they just say that the money is not refundable, so they have our money and have not provide a Service to us. They are very poor at responding and even tell us un-truths like your original flight was re-instated when it was not.
To our minds they are unethical and exhibit no Customer Care.
We would not use them against or recommend them to anyone!

2x Nachtbus in Laos gebucht und beide Male eine Katastrophe, Service null, keine Touristen im Bus kann mir nicht vorstellen das die Einheimischen das selbe bezahlt haben

Bonjour,

J'ai réservé un transfert pour 2 pers en van depuis aonang krabi vers khao lak pour le 10 février.

Nous avons attendu 1h30, le chauffeur n'est jamais venu, nous avons dû prendre un taxi en dernière minute.

Le trajet était pourtant noté 4,5/5 via l'application 12go asia, pourtant une fois sur la page de l'opérateur chargé du transport (black tiger tour office) la note était de 1,8/5 avec des personnes ayant vécu la même chose que moi ou pire.

J'ai contacté 12go asia via leur formulaire de contact, habituellement, pour de simples questions ils répondent vite mais là plus aucune nouvelle. J'ai pourtant partagé des preuves de mon attente avec localisation etc mais aucun retour concret ne m'a été fait quant à la situation.

J'ai pourtant réservé plusieurs trajets avec eux... j'espère avoir un retour rapide avec un remboursement du trajet qui n'a pas pu être honoré !

J'ai envoyé les preuves que le chauffeur n'est jamais venu, j'attends toujours une reponse. On m'a également demandé d'envoyer la facture du trajet que j'ai dû payer en plus pour atteindre ma destination

Tout a été envoyé et toujours aucun retour malgré les preuves ...
Je suis toujours dans l'attente du remboursement du trajet non honoré et du taxi que j'ai dû payer en plus

UPDATE au 04/06/2026, presque un mois d'attente, de nombreuses relances et un support qui fait durer la résolution du litige en me demandant d'attendre un retour de l'opérateur. Sauf que l'opérateur ne répondra sûrement jamais. Je ne comprends pas qu'en ayant fourni TOUTES les preuves du trajet non honoré (vidéo avec la localisation, l'heure et la date etc + justificatif du taxi pris en urgence) je doive attente le retour de l'opérateur qui n'a pas honoré la prestation.

Update : à ce jour, j'ai bien vu votre réponse à mon commentaire mais je vous assure qu'aucun mail ne m'a été envoyé concernant ma situation...

The worst ticketing system ever!! I bought 3 train tickets for my travel in Egypt and after the first experience, i forfeited the other two trips.
The train ticket gets left at the 'police' stationed at Ramses bus station in Cairo, with no way to identify them. So, it's in an envelope marked Cairo to Luxor - 2. Just like the other envelopes. How in the world does someone fluent in english now tasked to read a train ticket with no name or reference and to top it off, its in Arabic!

Fast forward to me getting the ticket, get on the train, only to be told that the ticket i now have is for second class. My original booking was for first class. None of the workers or stewards on the train in Egypt can speak, let alone, read english so here i am trying to prove my point with my original booking and none of them knew what i was saying.

Anyway, it's 3 weeks later and i am yet to hear about my refund. The person that i called to speak to acknowledge the mistake but who knows when they will take responsibility for their errors.

I am confident that this is another way to scam travellers so everyone thinking of using trains in Egypt, please save yourself the frustration and dont do it!!