Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... Zobacz więcej
Reakcja na opinię
I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... Zobacz więcej
Reakcja na opinię
The experience was good, though I wasn't happy with the addition of an insurance charge that I didn't get a choice about having. Or the repeated request for my review. I know it helps your busines... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z produktami do pieczenia
- Hurtownia cateringowa
- Hurtownia słodyczy
- Dostawca sprzętu spożywczego
- Dostawca produktów spożywczych
- Hurtownia
Napisane przez firmę
Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!
Dane kontaktowe
Aspen Hills Green SW, T3H 0H6, Calgary, Kanada
- 4037142751
- sales@zuccherocanada.ca
- zuccherocanada.ca
4,6
Doskonała
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great communications
Great communications, fast turnaround time.. and very considerate company....
4 marca 2025
Odpowiedź od Zucchero Canada
Hi Darryl! Thank you so much for your thoughtful review!
We’re glad you appreciated our communication, quick turnaround, and care. It’s always our goal to provide a considerate and smooth experience from start to finish!
Odpowiedź od Zucchero Canada
Hi Laura, Thank you for your amazing feedback!
We’re so happy to hear you enjoyed our customer service, products, and pricing. Your support means a lot to us!
Would recommend!
Would recommend! Really good products and great service.
1 października 2024
Opinia niezależna
Odpowiedź od Zucchero Canada
Hi Robert, Thank you so much for the recommendation!
We’re thrilled you’re happy with our products and service. It means a lot to have your trust and support!
Odpowiedź od Zucchero Canada
Hola Lina, ¡Muchas gracias por tu comentario!
Nos alegra saber que tu experiencia con nuestro equipo fue positiva. Siempre nos esforzamos por brindar un trato amable y cercano a cada cliente. ¡Gracias por confiar en Zucchero Canada!
Odpowiedź od Zucchero Canada
Thank you for your kind words! We're glad you appreciate the fast shipping and secure packaging. Happy baking! 😊🍫
Just a note that delivery is through…
Just a note that delivery is through Canada Post, and they will drop a card in your mailbox. Delivery is NOT to your door
30 stycznia 2025
Odpowiedź od Zucchero Canada
Thank you for your feedback! Canada Post handles some of our deliveries, particularly to remote areas or PO boxes. We always request door-to-door service, but Canada Post occasionally leaves a pickup notice instead. We apologize for any inconvenience this may cause and appreciate your understanding. If you need any assistance, please don’t hesitate to reach out!
Great product
good service, good product. I would like to see 25lb of beans, I enjoy bulk savings.
16 stycznia 2025
Odpowiedź od Zucchero Canada
Hi Nathan,
Thank you for your feedback! We’re glad to hear you’re happy with our customer service—your satisfaction is our priority. We also appreciate your suggestion regarding the padding material, and we’ll make sure to pass this along to our team for future improvements.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best!
Impeccable service
Impeccable service. Questions answered promptly. I received my items promptly.
30 stycznia 2025
Odpowiedź od Zucchero Canada
Thank you for your kind words! We're happy you had a great experience. Let us know if you need anything else!
Don’t believe the shipping timelines
Your website states orders ship next day if placed Monday to Thursday, with an estimated delivery date of 2 to 5 business days.
I ordered products that were in stock on January 16 at 2:38 pm (a Thursday). The order did not ship until January 22. I received the order January 27 (7 business days for delivery). However, I did receive the items I ordered.
16 stycznia 2025
Odpowiedź od Zucchero Canada
Hi Simone,
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your order.
We want to clarify that your order, placed on January 16, was prepared and ready for pickup the very next day as per our standard timeline. However, the carrier did not collect the package until Tuesday, January 21, which unfortunately delayed the delivery process.
We’re glad to hear you received the correct items and appreciate your patience. While we do our best to work with reliable carriers, we will review this situation with them to help avoid similar delays in the future.
If there’s anything further we can do to assist or make this right. Please don’t hesitate to contact our customer service team.
Thank you for your understanding and for giving us the opportunity to serve you ;)
Best regards,
Sales Team
Odpowiedź od Zucchero Canada
Thanks!
I am very happy.
Got my items quickly and in good order, no issues, what could anyone ask for?
19 grudnia 2024
Odpowiedź od Zucchero Canada
Thank you!
amazing Molds wondefful
4 grudnia 2024
Odpowiedź od Zucchero Canada
Hi Nisrine, Thank you so much!
We’re thrilled to hear you loved the molds — your support means a lot to us. Can’t wait to see what you create with them!
Very good service.
13 grudnia 2024
Odpowiedź od Zucchero Canada
Hi Lucero, Thank you for your kind words!
We’re glad you had a great experience with our service. Your support is truly appreciated!
I did purchase a item that wasn’t…
I did purchase a item that wasn’t available anymore (8 dec) and it took until the 12 dec before I’ve got a email saying that
I would love to have another item but now it’s to late before Xmass and I would appreciate if I had more options from your company
Thanks
9 grudnia 2024
Odpowiedź od Zucchero Canada
Hi Michel,
Thank you for your message. We sincerely apologize for the inconvenience caused by the unavailable item you purchased. We understand how disappointing this must have been, especially during the holiday season.
Please note that we have already processed your refund. We truly appreciate your patience and understanding. In the future, we hope to offer you a better experience with more available options.
Please don’t hesitate to reach out if we can assist you with anything else.
Kind regards,
Kati
Always attentive to take care of the…
Always attentive to take care of the purchase orders, and flexible to complete the delivery...
4 grudnia 2024
Odpowiedź od Zucchero Canada
Thank you very much!
Love the molds
Love the molds, they are high quality and will make a huge difference on getting to the next level on baking.
23 listopada 2024
Odpowiedź od Zucchero Canada
Thank you!
Odpowiedź od Zucchero Canada
Thank you very much!
I received the package earlier i like…
I received the package earlier i like it it's great machine
5 listopada 2024
Odpowiedź od Zucchero Canada
Thanks!
Through no fault of your company our…
Through no fault of your company our cacao beans are stuck in Canada Post. We asked for a quote to ship one more bag (obviously NOT with Canada Post) on Monday. So far we have heart nothing.
14 listopada 2024
Odpowiedź od Zucchero Canada
Hi Crispin,
Once again, I sincerely apologize for the inconvenience and for the delay in getting back to you; it was my oversight.
To make it right, we will ship you a new bag via Purolator and cover the shipping cost difference to ensure it reaches you promptly. While Canada Post is typically the only viable option for remote areas, we want to provide a better solution for you this time.
Thanks!
Kati
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.