Zippy7 Autorent Recenzje 

*** CAR RENTERS BEWARE ***

I returned a Toyota Corolla Cross to Zippy7 at the Vienna Prater branch. The attendant took the keys, said everything was fine, and told me my deposit would be released within a day. There was no inspection with me present and none was needed since the car was intact. A few hours after I left they emailed claiming “damage” to the left-front wheel.

Their own photos show what looks like surface grime on the rim, not real damage. See the attached photo. Yet they billed me €220 and refused to reconsider when I questioned it.

Take your business elsewhere.

Quien me iba a decir a mi después de alquilar coches en muchos países en mis viajes por todo el mundo, que mi peor experiencia con una compañía de alquiler de coche sería en un país europeo tan desarrollado y moderno como Austria. Todo gracias a Zippy7. Creo que todo empezó cuando decidimos contratar el seguro de cobertura total con el distribuidor, y no con Zippy7 directamente. El coche nos lo entregaron en sus oficinas de Vienna Centro, en un parking poco iluminado y con prisas. En este contexto no se nos ocurrió revisar uno a uno los daños del vehículo que figuraban en el contrato. Un error por nuestra parte, aunque nunca habíamos tenido problemas en este sentido. Durante los 12 días de nuestra ruta por Austria disfrutamos de este bello pais y el coche, tipo furgoneta de 9 plazas nos fue genial. La pesadilla empezó al entregar el coche en las oficinas de Zippy7 de Vienna Airport. Nos atendió el agente Attila Györe. Desde el primer momento se mostró muy antipático con nosotros, y pese a no haber tenido ningún percance con el coche, "encontró" dos picadas minúsculas en la carrocería y una rascada en el guardabarros. Nos trato con ironía y superioridad cuando le decíamos que eso no era nada (realmente eran una picadas ridículas) y que con toda probabilidad ya estuvieran cuando se nos entregó porque nosotros estábamos seguros de no haberlas hecho. Nos decía con un cinismo insultante que si no teníamos videos o fotos del momento de la entrega, y no habíamos sido nosotros, que habría sido otro coche, diciéndonos que como teníamos seguro, que no pasaba nada. Insistió bastante en esto último. Lo más sorprendente de todo, es que el coste que nos pasaron unas horas más tarde de los pequeños daños "detectados" fue de 1.500 euros que justo era el importe de la fianza. Vergonzoso. Hay que decir que el seguro contratado a través del distribuidor sí que nos cubrió ese dinero, pero la experiencia del final viaje fue horrible, con muchos nervios por la situacion, indignación e impotencia. Y gracias a Zippy7 acabamos el viaje con muy mal sabor de boca, pese a haber disfrutado mucho de las bonitas ciudades, paisajes y  gastronomía austríacos. Me pregunto si al siguiente cliente le harán lo mismo, y volverán a cobrarle por los mismas picadas... Por favor, huid de Zippy7, son unos piratas.

I rented a car from Zippy7 (Aug 24–26, 2025, Booking no. 25-003-2546).

Aug 24: Contract signed, Premium Insurance+ (Excess = 0 EUR). Deposit €300.

Aug 26: Car and key returned on time into key box (see attached return video capture).

Aug 27: Zippy7 charged €700 in addition to the €300 deposit = total €1,000 for “Broken Keyfob.” Invoice attached.

The damage record shows “Missing key – €1,000” but my signature is missing.

Zippy7 emailed me claiming keys are not covered and sent photos of the key (attached).

I filed a chargeback with my bank and a complaint with the Korean Consumer Agency. Until now, no official explanation or refund.

⚠️ Travelers should be cautious: unexpected charges may occur even with full insurance and proper return.

(Attached: invoice, contract excerpt, key photo, email, return video capture)

Ich habe am 24.08.2025 einen Toyota ProAce 9-Sitzer Automatik gemietet.
Drei Tage später erhielt ich eine E-Mail, dass während meiner Mietzeit ein Schaden entstanden sein soll.
Das ist nicht korrekt – der angebliche Schaden war bereits im Schadensprotokoll bei Übergabe unter Nr. 4 dokumentiert (rechte hintere Tür). Zusätzlich habe ich Beweisfotos vorgelegt. Trotzdem weigert sich die Vermietung, meine Kaution von 1.500 € zurückzuzahlen.

Bei meiner Recherche habe ich festgestellt, dass es zahlreiche weitere Kunden mit denselben Problemen gibt. Es wirkt wie ein systematisches Vorgehen, Kautionen unrechtmäßig einzubehalten.

Mein Fazit: Sehr unseriöses Verhalten. Ich musste bereits meinen Rechtsanwalt einschalten. Wer hier mietet, sollte sich auf Ärger einstellen.

Very positive. I'd definitely recommend Zippy7 at am Tabor in Vienna.

I usually don't bother adding reviews, but as I've been renting cars for years and have gone through multiple different car rental companies and could share different stories (good and bad), but that one with Zippy7 was one of the best I dealt with.

Very helpful and friendly staff! Process was quick and easy.
There was no problem at all returning the car late at night after working hours.
I forgot to order a child booster seat in the office, and I got one for free when collecting the car at car park.
I also got a little car upgrade.
They would give you additional and useful tips of what to do (take picture of the car, check a few things) and what rules to follow. Some of them might be obvious, but just in case you forgot about something, they are there for you.
All this is all to avoid unpleasant situations after returning the car.
You hear them out, read your contract, stick to the rules, and you'll be happy renting with them after all.

Wir haben uns bereits mehrere Male ein Auto geliehen.
Die Mitarbeiter waren immer freundlich/ sprechen englisch und auch deutsch und sind sehr hilfsbereit.
Die Fahrzeuge sind sauber, auch bei einer Verlängerung war alles unkompliziert.
Die Preise sind gut und transparent.
Auf jeden Fall werde ich wieder bei Zippy7 mieten.

This company has low prices on the very basic services by luring you into the deal, but then they will charge you lots of fees that you will regret not using rental companies like SIXT or Hertz. They charge me a fee of 120 euros for barely dirty car seat which in general takes 5 minutes to clean. The car deposit is insane amount unless you buy and expensive insurance.

I gave it one star because I can't give it a zero. They gave us incorrect information about the car, so we had a problem with it and it took them 4-5 hours to send help. Horrible customer service.
I would never recommend this place.

The worst rental company ever i didnt take a car and they did not refund me dont trust them

Avoid Zippy7 — Unprofessional and abusive.
They charged me €120 for a few crumbs, then blacklisted me without warning just because I complained. When I arrived with my family for a prepaid booking, they refused to give me the car — no call, no email, nothing.
Arrogant staff, zero accountability. Never again.

Terrible service - DO NOT USE ZIPPY7.

They’re very helpful when you’re taking the car but become super unresponsive when you want to return the car and you need to check with their team several times before you can return if they’re available. They also sent me a 640€ bill for a damaged side mirror but refuse to send an itemized receipt from the vehicle repairer which makes it seem like a fraudulent charge to earn money. Their standard statement will be that this aligns with their terms and conditions.

I was charged for damage repairs without receiving any proof that the damage was actually repaired, or that the repair was specifically for the damage I caused and not for any pre-existing damage.
Their refusal to provide documents proving the actual repair of the damage only strengthens my claim that the damage was not repaired.

Alquilamos un coche, Toyota en concreto. La hora de cierre es a las ocho de la tarde, llegamos a las 7:40 y a las 7:50 ya nos urgían a irnos. De hecho le pedí ayuda para enlazar el teléfono y me dijo que rápido que tenía hambre. Cerraron a las 7:50.Cuando entregamos el coche, nos dijeron que todo bien y firmamos que todo correcto y a la media hora nos habían cargado a la tarjeta sin avisar 740 euros de un daño en un cristal que nosotros no habíamos hecho. Nunca más volveremos a contratar con ellos. Muy enfadados.

La ubicación, fuera del aeropuerto, después te van cobrando por todo, como puede ser peajes. Al devolver el vehículo lo revisaron delante mío y me dieron el OK de que todo estaba bien y lo firme. Cuando llevo 30 minutos en el aeropuerto, me mandan un email con fotos de que el coche ha sufrido daños en el cristal y me cargan 740€ en la tarjeta. Me pongo en contacto con el seguro que al final me devuelven 700€, pero estos sinverguenzas se quedan con 40€ de gastos de gestión. Supuestamente aparecen daños después de entregar el coche, que raro que cuando se entrega el vehículo esté todo bien… Tened mucho cuidado con esta empresa!!!!

Zippy7 Vienna - we had the best experience hiring a car in Vienna. Picked up from Am Tambor office and the guy on reception was so lovely and helpful. He explained everything thoroughly and answered all our driving queries. We returned it to the airport office and chap there was also efficient and helpful. We had a free upgrade and no extra charges. Would definitely use them again.

Zippy7 is blackmailing people sharing their reviews on Google. And also, awful service. And terrible behaviour. Overcharging their clients. I would recommend to avoid this company.

Scam company!!!! Stay away! They charged us 1000 euros for a damage on the roof of the car!!!! The damage was not caused by us! It would have been impossible.

176 / 5,000
We rented the car for one day from the office in the city center.
The service was great.
They explained to us exactly how to return the vehicle at night.
After we returned the vehicle, the deposit we left was released the same day.
Highly recommend

dont book here! this is absolutely a disaster. the business consept of this company is to offer lower rates, but in the end they charge you for damages, which were existing already before.
They just charge your credit card and they dont reply to your emails or phone calls. they steal your money and ignore customers. Never again!!!

I’m writing this review to share my extremely negative experience with this car rental company, hoping it might help others avoid the same frustration. If I had read the 1-star reviews before renting, I would have definitely reconsidered my decision.

At first, everything seemed perfect—the rental process was smooth, the car was in great condition, and the staff were friendly. However, the nightmare began after I returned the vehicle. I parked it in the designated underground garage as instructed, but no one from the company inspected the car with me. A few hours later, I received an email claiming I had caused damage to the vehicle—a scratch on the side of the wheel—for which they charged me a ridiculous €160.

The attached photo showed a minor scratch on the wheel, which I am certain I did not cause. My entire rental period was uneventful; I drove carefully and parked in safe areas, with no incidents whatsoever. Unfortunately, I didn’t take detailed photos or videos of the car upon pickup, and as a result, my dispute was dismissed without consideration.

Since then, I’ve visited their office twice and sent countless emails, but they refuse to discuss the matter or acknowledge my concerns. They have your credit card information and simply charge you without further discussion.

My advice to anyone considering this company:

1) Do not, under any circumstances, rent from this company.
2) If you do decide to rent from them, make sure you take a complete video of the car from every angle—both sides, front, back, undercarriage, and roof. Also, read the 1-star reviews carefully to see what kind of "damages" they might claim.
Don’t make the same mistake I did. Be cautious and consider other rental companies before choosing this one.