Zest Energy LtdRecenzje 

221
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

The representative who came first of all was pleasant and explained everything.The engineer who installed the battery worked extremely hard in atrocious weather and again was very pleasant. I do have... Zobacz więcej

Oceniono na 5 z 5

Everything went smoothly with the installation other than the box of bits was not delivered to my house it went to a different house. So they had to get another box of bits

Oceniono na 1 z 5

If you want weekly phone calls to chase a refund they should have issued within 14 days this is the company for you. Even though they have a legal obligation to refund within this timeframe I have had... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Initial contact was professional and friendly, The salesman’s advice given was to the point and informative, any questions was answered thoroughly. The best thing was for me he didn’t push anything.... Zobacz więcej

Informacje dotyczące firmy

  1. Energia słoneczna

Napisane przez firmę

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

221 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,1

Wszystkie recenzje

(221)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 92

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Oceniono na 5 z 5

Everything I was told has came to…

Everything I was told has came to fruition. Panels and battery are performing well and we have seen a massive decrease in our bills. We would have no hesitation recommending Zest Energy. 5 star from start to finish!

20 marca 2024
Oceniono na 1 z 5

Non existent after sales service

This company are only interested in installing as fast and simply as possible. They will demand payment with menace before the work is fully completed. If there is any problem the man in charge will give you the run around and pass the buck to others. If you do manage to speak to him to complain he will accuse you of being rude and hang up like a petulant child. The 10 year guarantee is bogus. I had to pay over £400 pounds to another company when the installation failed after a year and a half. One of the meters was melted inside could have caused a fire. The installation is now wired as it should have been and the Solis app is now working correctly which it wasn’t before. I got all sorts of excuses as to why it didn’t work properly from the start. If anything goes wrong with this company they will string you along but will not fix the problem.
There was nothing wrong with the inverter the wiring installed by Zest was at fault and they would have found that out if they had examined the installation which they refused to do. I had to speak to the manufacturers myself after months of prevarication and inaction by Zest.
This man’s pathetic rebuttals only prove my assertions.
Do not expect any help from this company if anything goes wrong with with your installation.

16 listopada 2023
Opinia niezależna
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Mr Laurence, you initiated a warranty claim for a replacement inverter directly with the manufacturer without informing us of any issue. When you eventually informed us we asked for details of this claim so that we could assist you. For some reason you refused to provide this information and failed to respond to our last email requesting details. Had you provided this information we would have been happy to take over your claim. The 10 year guarantee that you referred to is a manufacturers guarantee. Whilst you were outwith any warranty with Zest Energy our warranty states "Most products supplied by us come with the benefit of a manufacturer's product guarantee. Where a claim in respect of any of the products is notified to us by you in accordance with our terms and conditions, we will liaise with the manufacturer and ... secure a replacement of the product".

Your edited comments are not a true reflection of events and you only contacted us AFTER contacting the manufacturer.

Oceniono na 5 z 5

Zest Energy have been an excellent…

Zest Energy have been an excellent company to deal with from start to finish. As advised by the friendly consultant I ordered a Growatt solar system and this has now been in successful operation for around 6 weeks. The installation team were on time and the work carried out was to a high standard. Highly recommend, Vicky

28 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Still getting sales calls 😡😡😡

16 kwietnia 2024
Opinia niezależna
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Mr Smith, you opted in to receive calls after placing an order with us. All our calls are recorded and I note that we have spoken to you 3 times in the last 7 months. We have now removed your number from our database.

Oceniono na 1 z 5

Fraudsters

Fraudsters

I booked a solar installation with this company and paid a deposit. I then lost my partner to cancer. I informed them that i would not be able to go ahead with the installation and they stated they would return the majority of my deposit, minus admin fees. Over the course of a year they have repeatedly claimed they would return my money, but have failed to do so, including claiming that they have posted cheques, which have apparently been lost in the post. Avoid this company at all costs, I am now considering reporting them for fraud.

20 marca 2024
Opinia niezależna
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

We requested contact information from Trustpilot although that information was not forthcoming. Can you email us directly at info@zestenergy.net as we are unable to identify you. As soon as you contact us we will address any concerns you have.

Oceniono na 5 z 5

I arranged with Zest Energy in October…

I arranged with Zest Energy in October last year a survey in regard to installing solar panels on my property. Despite being wary my worries where sharp and put to bed as the advisor was extremely helpful in talking and helping me understand the process. After deciding to go ahead with the company my panels were installed by there very kind and helpful installation team who carried out the work to a very high standard and were extremely patient answering any questions or queries i had and made sure there work area was immaculate by the time they had finished. Since using the company i have and would recommend them to anyone considering or interested in solar power.

5 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

My experience dealing with Zest

My experience dealing with Zest has been a very pleasant and assuring service from the first call to my installation I recently had solar installed late last year and contacted zest in regards to adding a battery storage to my system. The advisor who came and surveyed my property was extremely helpful in advising me if the best scenario for my system and explained in great detail about the systems the company offers. My installation went without a hitch the installers where very professional and took there time in explaining how to work the system and were very patient with myself. Overall I would highly recommend Zest after dealing with other companies previously I couldn’t see myself using anyone else now.

14 lutego 2024
Opinia niezależna
Oceniono na 3 z 5

sales man pushie saying you have to…

sales man pushie saying you have to take it for the price he gave me and said the other companys i got a quote from are not to be trusted to do the job he would push me more to take the panels and batteries from them and i just said no

5 lutego 2024
Opinia niezależna
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Mr Thomson, we do not hold any record of our visit.

Oceniono na 5 z 5

Good experience from start to finish

Mark and Billy installed our solar panels and battery storage this week. The process from start to completion ran very smoothly and professionally.
For competitive pricing and high quality installation of a excellent system I recommend Zest.
They arrived when they said they would and worked tirelessly until the wind hampered the final install. They returned first thing next day complete the job.
Mark showed my how to work the app and what to expect from the system.
Very happy

11 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible

Terrible. Installation of electrical aspects was good but roof work hopeless. 2 weeks after “installation” found a disconnected panel just left on roof! Panels also not aligned to South.
On evening of installation had foul mouthed Zest director demanding immediate payment.
Agree negative stars would be appropriate.

21 stycznia 2023
Opinia niezależna
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Mr Bond, we dealt with your 'complaint' in June 2023. You pointed out that your panels were 26 degrees off south. We explained that they were placed that way to minimise shading from a chimney. Ignoring shading, we also explained that the difference was negligible and amounted to a difference of approximately 44kWh per annum. Based on 29p per kWh and assuming you were able to use all the generation produced the maximum "loss" would be £12.76 per annum.

As per the terms and conditions that you agreed to, payment was due on commissioning of the system. No one was "foul mouthed" to you when we called for payment. I am sorry that you were upset that we asked for payment but this was agreed before installation.

Oceniono na 5 z 5

Very impressed.

Had freezing rainy weather the day the panels went up. Didn't phase the team. They worked really hard and efficiently all day. Solar panels are huge when you stand by them!
Polite, pleasant and hardworking.

8 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Good workmanship

Good and complex planning and time taken to explain the procedure. Good job completed by workmen who turned up when were arranged to. One outside and one inside installing the electricals for the panels. Completed it all in one day and took away all packaging and rubbish leaving home tidy.

5 grudnia 2023
Opinia niezależna

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