The team have poor communication skills and don't pass on information to each other. One staff member told me the wrong information and I had to go through the situation many times with about 5 staff... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lewis was really lovely and understanding. He went above and beyond to help me with the situation I am in. With regards to Zero Deposit as a company, I CAN NOT stress enough that they DO NOT help the... Zobacz więcej
Reakcja na opinię
Greetings and blessing thank you so much for a wonderful service good staff of working people ferndly staff my time in your office is something to member ones again thank you
Paige is a star! She solved two of my issues with absolutely no issues so I can use Zero Deposits with no dramas. Paige was completely professional, but also a pleasure to speak to, enthusiastic and j... Zobacz więcej
Informacje dotyczące firmy
- Agencja ubezpieczeń najemców
- również w kategorii:
- Agencja ubezpieczeniowa
Informacje przekazane przez różne źródła zewnętrzne
Free up your cash by buying a Zero Deposit Guarantee instead of paying a costly deposit.
Dane kontaktowe
Bessemer Drive, SG1 2DX, Stevenage, Zjednoczone Królestwo
- 0333 200 2541
- help@zerodeposit.com
- zerodeposit.com
4,5
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I will never use zero deposit again not…
I will never use zero deposit again not a nice company or people. Disgusting what they do to people 1st was bad but I done as they asked to take money again from us is horrific
They have made my health worse with the stress
Would not recommend
6 października 2026
Opinia niezależna
Odpowiedź od Zero Deposit
Hi Kerry,
When a claim is made against the guarantee, both sides need to provide evidence.
If the insurer needs to pay out on your landlord's claim, then the tenant agrees to pay back any money they pay.
We've reviewed your file and we're sorry to hear that your health is getting worse with stress. Given that you've raised this, our team will approach contact with you in a different way going forward.
One of our complaints team will be in touch to discuss matters moving forward.
Thanks
Zero Deposit Team
A new step in my life
It was easy to sort it out, the system guided me in every step and it was clearly. My experience was satisfactory with it.
30 września 2026
I rent a property with iss not go true
I rent a property with iss not go true. I pay 312 pant 3 wek I don’t get backs may many
16 września 2026
Odpowiedź od Zero Deposit
Hi Szilvia,
The Zero Deposit Guarantee is offered as an alternative to a traditional cash deposit. It is an insurance-backed guarantee that provides protection to the landlord and is bought by the tenant. It's not billed as a free product.
We take all complaints seriously. So, one of our team will reach out to discuss the circumstances with you; however, we make every effort to explain this in the sales journey.
Many Thanks
Zero Deposit
Simple quick and easy
1 października 2026
We were told it was a zero-deposit…
We were told it was a zero-deposit arrangement, so why were we charged separately as a couple for one week’s rent each? This fee was not disclosed in the advertisement and should have been clearly stated upfront.
2 października 2026
Odpowiedź od Zero Deposit
Thank you for taking the time to share your feedback.
We’re sorry to hear that there has been some confusion regarding the cost of your Zero Deposit Guarantee.
The cost of the Guarantee is outlined at several stages during the initial introduction and sign-up process, before tenants choose to proceed with their purchase. We aim to ensure we are as transparent as possible throughout the process to ensure customers have the opportunity to understand the costs involved before committing to a Zero Deposit Guarantee.
We would also like to clarify that where there are multiple tenants, each tenant is not charged the equivalent of one week’s rent. The cost of the Guarantee is equivalent to one week’s rent for the property, which is then split between all tenants named on the Guarantee.
We appreciate that this does not reflect your understanding of what you were charged, so we’d welcome the opportunity to review this with you and clarify any concerns.
Kind regards,
The Zero Deposit Team
The whole process was easy
The whole process was easy, fast and straightforward. Everything went smoothly, and I’m very satisfied with my experience. Highly recommended!
17 września 2026
I recently made a landlord claim…
I recently made a landlord claim through Zero Deposit. The process was more time-consuming than I expected, particularly because I needed tenant and guarantor contact details that I did not hold and had to explain this several times.
There was also some delay after I was advised that Zero Deposit would contact my letting agent directly for the outstanding information. However, once the Claims team became involved, matters progressed properly. They extended the deadline so that my claim was not prejudiced, obtained the necessary information and reviewed the evidence I had provided.
My claim was assessed at £630, and I am pleased to confirm that the full £630 has now been received in my bank account.
Overall, I am satisfied with the final outcome and appreciate the assistance provided by the Claims team. The main area for improvement would be better continuity and quicker action when information needs to be obtained from a letting agent, which would reduce unnecessary chasing and concern for landlords.
2 października 2026
Opinia niezależna
It's it is good confirmation.
30 września 2026
Excellent customer service experience.
Paige was extremely polite and helpful. Everything was explained to me in a clear manner, an excellent representative of your company.
2 października 2026
Opinia niezależna
Firm and Fair
Waiting for the payment to be received into my bank account but the process was firm and fair with full understanding.
2 października 2026
Opinia niezależna
Great experience
30 września 2026
Opinia niezależna
Great servics good prompt...freindly
29 września 2026
Kindness staff and fast process!
29 września 2026
I ask these guys in less than 48 hrs…
I ask these guys in less than 48 hrs that I am not living at the property and wanna surrender with letting agency ..instead of coming to me and follow their 14 days period which they boasted on internet
They have just follow what letting agency suggest that your contract is in place and you cant leave ..I think this decision is with me if I wanna leave this service or use them ..I end I just been duped of money which I ask them to return .
15 września 2026
Odpowiedź od Zero Deposit
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’re unhappy with your experience and understand your frustration regarding your request to cancel your Zero Deposit Guarantee.
While we do provide a cancellation period, there are circumstances where we’re unable to cancel a Guarantee. In particular, if the letting agent or landlord advises us that the tenancy remains in place, we cannot cancel the Guarantee without their confirmation, as it continues to provide cover in relation to that tenancy.
Kind regards,
The Zero Deposit Team
It’s too horrible that haven’t updated…
It’s too horrible that haven’t updated to landlord after ages disappointing
29 września 2026
Odpowiedź od Zero Deposit
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve been left disappointed with your experience.
We’d like to understand more about what has happened and see how we can help. Please contact us on 0333 200 2541 as we would like to understand the situation better.
Kind regards,
The Zero Deposit Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.