Unlike Airbnb or VRBO where there are customer satisfaction requirements for the host I’m not seeing that with your.rentals. I rented a location at 50 Avenue Foch in Paris. The host I was communicatin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Zobacz więcej
Reakcja na opinię
A very difficult company to communicate with, AI response is terrible, never a agent available. As a host I'm now missing two payments, when I eventually received a response (via email) I was told t... Zobacz więcej
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Dane kontaktowe
Vesterbrogade 149, 5., 1620, Copenhagen, Dania
- support@your.rentals
- your.rentals
3,5
Średnia
639 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This company is an absolute shambles…
This company is an absolute shambles !!!!!!!!!!!!!! Had an apartment booked and 2 hours before they cancelled and didn’t even let me know. Only found out through booking.com by ringing several times. The company had no contact with me, would not answer my phone calls or emails. Do not book if you actually want somewhere to stay - go somewhere else!
2 maja 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Dear Morgan,
We are very sorry to hear about your experience with the cancellation of your booking. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Thank you for bringing this to our attention. We value your feedback and will ensure it is shared with our internal team to improve service.
– Your.Rentals Team
Tireless and effective support and more
Your.Rentals is my most important partner in sales.
I can rely on very quick and effective support as well.
Bem is always at disposal and provide invaluable assistance with any kind of booking issues.
I highly appreciate the Team and the system as well.
Just go on like this:)
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Hi Thomas,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
This is a very good service! 100%
This is a very good service!! Why I am saying that? Bcoz of the full support and no limite of help I'd got from ANNE, She is helpfull and full of energi. Her support really made me feelling that I am not alone at all.
Deep thanks for Miss Anne.
Best regards.
Nidal
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Worst company I've ever dealt with.
Worst company I've ever dealt with. Booked an Airbnb with them in January, they tried to cancel as they were double booked through a different application. Airbnb spoke to them and got them to keep the booking, a week before we were meant to stay at the villa, they cancelled the booking, leaving 13 of us stranded with no Villa. Shocking service.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
We’re very sorry to hear about your experience with the cancellation of your booking. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Thank you for bringing this to our attention. We value your feedback and will use it to continue improving our service.
– Your.Rentals Team
Μας εξυπηρετησε αψογα ο Bem Nguyen και…
Μας εξυπηρετησε αψογα ο Bem Nguyen και μειναμε απολυτως ευχαριστημενοι!
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Prompt and professional replies
Prompt and professional replies, favorable outcome.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
Advertising properties that are sub standard
Worst experience of our lives and would never recommend this platform to anyone to use. Good luck if your looking for a resolution as well. Even if you have hard evidence of black mould and substandard conditions in which you were scared for your health and safety where you had to vacate and find accommodation elsewhere, they wouldn't even meet halfway with a refund. Disgusting platform in favour of horrible landlords/owners. If i could provide negative stars i would. Stay away from this business, especially holiday rentals in Sydney!
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Hello Pia,
We are very sorry to hear about your experience with your reservation in Sydney. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Please provide us with your booking details and reach out to our team via resolution@your.rentals so that we can verify the situation again and make things right. In the meantime, we want to thank you for sharing your feedback.
Kind regards,
– Your.Rentals Team
Nicole was very helpful in solving my transaction dispute
Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your thoughtful review! We're glad to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along - they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Unable to check in – lack of clear instructions and unreachable host
We arrived with a confirmed reservation but were unable to access the property due to missing and inaccessible check-in information.
No clear instructions were provided through the booking platform. We were directed to contact the host, but the listed phone number was not in service at the time of arrival. We also attempted to reach the host via WhatsApp and email and did not receive a response until the following morning. Even Capital One Travel representatives assisting us were unable to reach the host or obtain check-in details.
The rental company later stated that instructions had been sent via a separate email. However, this was not delivered through the booking platform, came from an unrecognized sender, and was not reasonably identifiable or accessible at the time of arrival.
As a result, after extended travel and a late-night arrival, we were unable to gain entry and had to secure alternative accommodations.
The company did not resolve the issue directly, and we ultimately had to pursue a dispute process to obtain a refund.
This experience highlights serious concerns with communication, reliability, and the check-in process.
25 marca 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Dear Customer,
We deeply regret your experience and the condition of the accommodation you found.
This is not the standard we strive to offer, and we regret the negative impact this had on your stay.
We take all feedback seriously and are reviewing your case to ensure the necessary corrective action is taken. Please contact us by email at resolution@your.rentals so we can review your case and resolve the issue.
Thank you for sharing your details with us.
– Your.Rentals Team
Your Rentals did a great job with…
Your Rentals did a great job with supporting me to have a false review removed from Airbnb!
Thanks a lot and well done!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
DA EVITARE ASSOLUTAMENTE!
DA EVITARE ASSOLUTAMENTE!
Siamo arrivati a fine marzo in questa struttura, che dichiarava di avere il riscaldamento. Faceva 13°C, ma il riscaldamento non funzionava, un condizionatore non funzionava affatto, gli altri due erano guasti, non c'era acqua calda e il letto era completamente scomodo.
Dopo aver prenotato e pagato, la società YOUR.RENTAL ci ha chiesto un supplemento per la biancheria, mentre il proprietario sosteneva di non richiederlo.
Ci è stata addebitata la tassa di soggiorno per 35 notti, nonostante la legge preveda un massimo di 7 giorni.
UNA TRUFFA! Stiamo denunciando l'accaduto alle autorità: Guardia di Finanza, Comune, GUAP (Garanzia di Assistenza Pubblica), AGCM (Associazione Generale dei Comuni) e SCM (Società dei Comuni).
27 marca 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Gentile cliente,
Ci dispiace profondamente per la sua esperienza e per le condizioni dell'alloggio che ha trovato.
Questo non è lo standard che ci impegniamo a offrire e ci rammarichiamo per l'impatto negativo che ciò ha avuto sul suo soggiorno. Per quanto riguarda le tasse o i costi aggiuntivi, forniamo solo le informazioni in base a quelle fornite dal nostro host.
Prendiamo sul serio ogni feedback e stiamo esaminando il suo caso per garantire che vengano intraprese le azioni correttive necessarie. La preghiamo di contattarci via e-mail all'indirizzo resolution@your.rentals in modo che possiamo esaminare il suo caso e risolvere il problema.
Grazie per aver condiviso i dettagli con noi.
– Your.Rentals Team
Thank you
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now satisfied that i have received it
Thanks Maria and Gustov ... much appreciated.
Bee
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Thank you so much for your 4-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
Pésimo ,gestión de entrada y andamios en la terraza.
Después de pagar 250€ ,por dos personas,dos noches ,nos mandan firmar un contrato y abonar 190€ en otra cuenta ,como no lo entendíamos ,llamamos varias veces y no cogen el teléfono ,pésimo ,el apartamento con andamios en la terraza ,olía mal una sola llave ....tuvimos que firmar ya a las 18 h .....y nos dijeron,que eso no lo cobraba...
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Estimado Cova Verdeja:
Lamentamos profundamente su experiencia y el estado de la propiedad que encontró.
Este no es el estándar que buscamos ofrecer y lamentamos el impacto que esto tuvo en su estadía.
Tomamos en serio todos los comentarios y estamos revisando este caso para garantizar que se tomen las medidas correctivas necesarias. Por favor, contáctenos por correo electrónico a "resolution@your.rentals" para que podamos revisar su caso y solucionarlo.
Gracias por compartir los detalles con nosotros.
– Your.Rentals Team
Setting up payout account a nightmare
I am really struggling to set up an account and gone through their pioneer set up account or through bank transfer. I have also sent Your.Rentals my details so they can set up the account and it comes up with invalid email.I tried another email address, which also said invalid email. It is now 7 days ago and I have not yet received my payouts. I have been talking to a AI which is going round in circles. If I count the amount of times I have tried to set up it must be well over ten times. I go through a match a puzzle about over 10 times which you have to match 7 puzzles.
If they're having issues with the third party payout this needs to be changed asap. Although staff have been emailing me the only time I can speak to a human is by appointment this week over the phone. It's got to get better than this!! Can a human being please get in touch?
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Dear Bhagini,
We’re truly sorry to hear about the difficulties you’ve faced with the verification process while registering your payout method. We understand how frustrating this must be. As the process is managed directly by our payment provider, we’re unfortunately unable to influence it.
Please know that our team is already in touch to support you—kindly check your email for further guidance so we can help resolve this as quickly as possible.
Kind Regards,
– Your.Rentals Team
cancelled the booking 6 hours before the check in
i had a. booking via booking.com. the host (your.rentals) cancelled it only 6 hrs before the check in. they sent an email they have a leak (single storey property, no any rain in the past weeks). booking.com sent an another email and said they can not accomodate due to overbooking. i'm not sure who is lie but definitely not recommend this company
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Dear Viktor Takacs,
We’re truly sorry to hear about your experience on the check-in day. Unfortunately, there is a leak problem at the property, confirmed by the owner, and they regret not honoring your booking. This is not the standard we aim to deliver, and we regret the impact it had on your stay.
We take all feedback seriously and are actively reviewing this case to ensure corrective measures are taken.
Thank you for your feedback!
Kind Regards,
– Your.Rentals Team
Excellent responses to my queries
Excellent responses to my queries — consistently fast communication, knowledgeable, and always on point.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Dear Leigh,
Thank you so much for your wonderful 5-star review 🌟! We’re delighted to know our team could provide the support you needed. Your kind words mean a lot to us and inspire us to keep improving every day. We’ll be sure to share your feedback with the team—it truly motivates us to continue delivering the best service possible.
– Your.Rentals Team
Ràpida atenció molt professional
31 marca 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Benvolguts Sonia i Josep,
Moltes gràcies per la teva fantàstica valoració de 5 estrelles 🌟! Ens alegra molt saber que el nostre equip ha pogut oferir-te el suport que necessitaves. Els teus comentaris ens inspiren i ens motiven a continuar millorant cada dia. Compartirem les teves paraules amb tot l’equip, ja que són un gran reconeixement per a la nostra feina.
– Equip Your.Rentals
Nooit meer
We hebben vorig jaar (mei2025) een boeking gedaan via Home to go om op vakantie te gaan met (6) personen. De boeking was bevestigd en was aanbetaald. Nu krijgen we eind Maart een mail dat de prijs niet klopt en of we maar liefst 13.000 euro nog kunnen overmaken. Mail gestuurd naar Home to go en Your Rentals dat we hier niet mee akkoord gaan. Zonder verdere uitleg of verklaring wordt onze aanbetaling terug gestort. Vliegtickets zijn geregeld en betaald nu zitten we zonder verblijf en moeten haastig opzoek naar een nieuw vakantieadres. Ik zal ook nooit meer via deze organisatie een vakantie of wat dan ook boeken. Geen aanrader
27 marca 2026
Opinia niezależna
Odpowiedź od Your.Rentals
Estimado Jorge Antonio Hernández:
¡Muchísimas gracias por tu reseña de 5 estrellas🌟! Nos alegra saber que nuestro equipo pudo brindarte el apoyo que necesitabas. Compartiremos tus amables palabras con todos. Nos motiva mucho a seguir ofreciendo el mejor servicio posible.
– Your.Rentals Team
My experiences with Your.Rentals as a host
As an Airbnb host, I have several reservations about this company based on my experience with them. First, they propagate the rental ad to rental sites with several errors. They did not send an alert/mail after a booking, they confirm a booking without consulting the host, and they messed up the booking price. Finally, they do not forward the host contact information to the guests, and their own contact phone number reaches only a useless AI agent.
7 marca 2026
Opinia niezależna
Odpowiedź od Your.Rentals
We’re very sorry to hear about your experience with the application. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Our team member has already reached out to you directly to assist with resolving the issue, and we hope we can make things right. In the meantime, we want to thank you for sharing your feedback.
– Your.Rentals Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.