Zone Broadband Recenzje 

91
•
Wynik TrustScore: 1.5 na 5

1,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, th... Zobacz więcej

Oceniono na 1 z 5

I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when... Zobacz więcej

Oceniono na 1 z 5

Unfortunately, our experience has been extremely disappointing. We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a furth... Zobacz więcej

Oceniono na 1 z 5

Service and customer service gone awful in last year. They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addres... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca usług internetowych
  2. również w kategorii:
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu
  5. Dostawca usług telekomunikacyjnych
  6. Firma telefoniczna
  7. Networking biznesowy

Napisane przez firmę

We are Zone Broadband. We are an Internet Service Provider catering for Residential, Business and Wholesale customers throughout the United Kingdom and Northern Ireland.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

91 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(91)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

great company

brilliant company , how have to deal with difficult ones

1 czerwca 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you for your lovely feedback, Andrew- its very much appreciated. We strive to provide a high quality service and expert support and we appreciate you being here!

Oceniono na 5 z 5

Changed from BT to zone broadband what…

Changed from BT to zone broadband what a difference, fantastic signal and no drop out, even put us on social tariff . Can highly recommend this company.

19 maja 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We are so pleased we were able to provide you the high quality service that you deserve! thank you for placing your trust in and choosing Zone Broadband!

Oceniono na 5 z 5

Excellent customer service

Hi my name is Mr Jonathan hirst I recently moved over to your company I know we had a delay in getting me connected but that wasn't your fault and your customer service team are fantastic they did Everything in there power to get my connection issues resolved as quickly as possible and now iam all connected up now and the speeds are excellent iam very glad I have joined your company

25 maja 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you so much for your shining review, Jonathon - It means alot to us. We take pride on service and support and we are so happy to hear you had a positive experience! Thank you for choosing Zone Broadband

Oceniono na 5 z 5

Very good customer service

Very good customer service. Any issues and the staff go out of their way to get it sorted the same day. Highly recommend.

21 kwietnia 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you for your review, Callum. It means alot to us! Our Customer service team are here when you need us!

Oceniono na 5 z 5

best customer service ever

the customer service is great. when thinking of changing providers but you have concerns or questions to help you make your mind up, the team at zone is second to non they listen and give you answers and you never feel you are wasting their time. you ring them and no choosing silly options you speak directly to a person no time wasted having to listen and choose the wrong option. i give them 20 out of 10

12 lutego 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Wow, Thank you for your shining review about your experience with Zone, Steve! we would rate you 20/10 also! :) Thank you for putting your trust in and choosing Zone Broadband.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service, the company were swift with their responses, helpful throughout and quick to diagnose the problem and fix the issues that I had with my router.

4 stycznia 2023
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We are really pleased to hear about your positive experience! Thank you so much for your lovely review :)

Oceniono na 5 z 5

Absolutely amazing and spot on customer service

Absolutely amazing and spot on customer service, always fixed my issues within like 30mins and always fix my speeds now I’ve got some rapid speed which helps my career so thank you guys keep up the great work!

18 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Hello, Thank you so much for your wonderful review :) We are so pleased to hear we have improved your services to a point it will help improve your career!

Oceniono na 5 z 5

BBand that's Better than amazing.

If you have flawless Broadband with impeccable customer service from real people in the UK and have a fixed IP address as standard then you must already be a Zone customer!
Having spent years struggling with the big providers who all spend £m's saying they are the best, 3 years ago I stumbled across Zone. Best stumble I ever made :-) I have since recommended them to countless people, all now share my opinion.
Zone = Brilliant BBand
AJ

25 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you so much for your shining review :) We try our best to provide a high-quality under-contended, Reliable solution to all of our customers and we believe this helps us to stand apart from other companies!

Oceniono na 5 z 5

Can't fault them...

Can't fault them on price, customer service, or technical support. 5 Start all the way! Would highly recommend Zone Broadand to anyone for personal use or business.

20 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We are so pleased to hear you are happy with the service you have been receiving from us! Thank you for the feedback!

Oceniono na 5 z 5

Top notch service

Have used Zone Broadband for the past few years, their service is top notch…reliable and friendly with fast resolution on issues…Other providers could take a leaf out of this company’s book :)

20 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you for the review, Alex! We always welcome feedback from our customers!

Oceniono na 5 z 5

Great service and customer care

Very good service and customer care. Any issues and they are a quick phone call away and have always sorted straight away.

20 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you for the feedback, Carol! We are pleased to hear how happy you are :)

Oceniono na 5 z 5

I’ve been a wholesale customer with…

I’ve been a wholesale customer with zone for about 3 months and the products and services have been outstanding. Any time any help was required they were always there and will to help through to the resolution.

Highly recommend

20 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Thank you for the Review Kieran! We are always on hand whenever our customers need us!

Oceniono na 5 z 5

Faster, more consistent.

Can't fault them. I live in a rural area that doesn't have full fibre yet. Installed a new line and got rid of cross talk that's been a nuisance for ages.
Now achieving 35Mbps up to the maximum of around 40.
Sky was never getting over 30Mbps and sometimes dropping to below 5.
Can now stream TV properly when there was constant buffering before.

18 listopada 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

There is nothing worse than substandard service or support! We are really pleased to hear neither of these are an issue for you! Thank you for being such a lovely customer !

Oceniono na 5 z 5

An owner who cares after a bad experience

Just an update on my original post about a 1 star rating complaining about the zone broadband customer service.

The actual owner took time out to review my problems and investigated and subsequently I’ve been refunded and this level of customer service right from the top is top quality and I couldn’t be happier

Thanks again Zone broadband owner

22 października 2022
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

Hello Callum.

We are so happy to hear you were completely satisfied with the outcome of the investigation. Our customers meant the world to us and we want nothing but good things for them!

Thank you again for amending it and very best wishes for your future

Oceniono na 5 z 5

Fantastic customer service!!

I'm not normally one to write reviews on trustpilot but the sheer effort that Dan has given deserves recognition. Lovely bloke to chat to, excellent customer service. Genuinely feel like this man has gone the extra mile to sort my issue out and it really shows. Nice one Dan, big thanks! 🙌

4 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Outstanding customer service from Zone BB

Outstanding customer service from Zone Broadband. We have had substandard fibre from Sky for years and now have good internet speeds at a competitive price.
Thank you to Darren and Nathan for all your support!
Deborah W.

5 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

Cannot fault Darren’s customer service. Second to none, would recommend Zone Broadband to anyone.

19 sierpnia 2019
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We appreciate your feedback and the recommendations! :)

Oceniono na 5 z 5

Amazing customer service

Darren provides the best customer service ever. Great company and will recommend to anyone.

8 sierpnia 2019
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We appreciate your kindness, We do try and thank you for your trust in us

Oceniono na 5 z 5

Brilliant Service

One of the best providers that you'll find. Quality service, technically flawless and a swift and easy procedure, much better than the likes of Sky which cancelled us and left us with no internet for 2 weeks. There is no down-sides and you get the speed you pay for without any restrictions and no issues, fast, worthwhile and reliable and no hidden costs and so forth. Affordable, reasonable and easily one of the best broadband companies so far that are well endorsed into their business.

25 lutego 2019
Opinia niezależna
Logo Zone Broadband

Odpowiedź od Zone Broadband

We are always sad to hear about the experiences our customers have had with other companies and that's why we try and strive to be nothing like them :) Our network is built to be reliable and resilient and we always look for new ways to make things more efficient. Thank you again for your custom and your lovely message!

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