Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when... Zobacz więcej
Unfortunately, our experience has been extremely disappointing. We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a furth... Zobacz więcej
Service and customer service gone awful in last year. They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addres... Zobacz więcej
Informacje dotyczące firmy
- Dostawca usług internetowych
- również w kategorii:
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
- Firma telefoniczna
- Networking biznesowy
Napisane przez firmę
We are Zone Broadband. We are an Internet Service Provider catering for Residential, Business and Wholesale customers throughout the United Kingdom and Northern Ireland.
Dane kontaktowe
Communications House, Lintonville Terrace, NE63 9UN, Northumberland, Zjednoczone Królestwo
- 0330 135 9663
- hello@zonebroadband.co.uk
- www.zonebroadband.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
great company
brilliant company , how have to deal with difficult ones

Odpowiedź od Zone Broadband
Changed from BT to zone broadband what…
Changed from BT to zone broadband what a difference, fantastic signal and no drop out, even put us on social tariff . Can highly recommend this company.

Odpowiedź od Zone Broadband
Excellent customer service
Hi my name is Mr Jonathan hirst I recently moved over to your company I know we had a delay in getting me connected but that wasn't your fault and your customer service team are fantastic they did Everything in there power to get my connection issues resolved as quickly as possible and now iam all connected up now and the speeds are excellent iam very glad I have joined your company

Odpowiedź od Zone Broadband
Very good customer service
Very good customer service. Any issues and the staff go out of their way to get it sorted the same day. Highly recommend.

Odpowiedź od Zone Broadband
best customer service ever
the customer service is great. when thinking of changing providers but you have concerns or questions to help you make your mind up, the team at zone is second to non they listen and give you answers and you never feel you are wasting their time. you ring them and no choosing silly options you speak directly to a person no time wasted having to listen and choose the wrong option. i give them 20 out of 10

Odpowiedź od Zone Broadband
Excellent customer service
Excellent customer service, the company were swift with their responses, helpful throughout and quick to diagnose the problem and fix the issues that I had with my router.

Odpowiedź od Zone Broadband
Absolutely amazing and spot on customer service
Absolutely amazing and spot on customer service, always fixed my issues within like 30mins and always fix my speeds now I’ve got some rapid speed which helps my career so thank you guys keep up the great work!

Odpowiedź od Zone Broadband
BBand that's Better than amazing.
If you have flawless Broadband with impeccable customer service from real people in the UK and have a fixed IP address as standard then you must already be a Zone customer!
Having spent years struggling with the big providers who all spend £m's saying they are the best, 3 years ago I stumbled across Zone. Best stumble I ever made :-) I have since recommended them to countless people, all now share my opinion.
Zone = Brilliant BBand
AJ

Odpowiedź od Zone Broadband
Excellent service Highly recommend
Excellent service and good communication with customer
Highly Recommended

Odpowiedź od Zone Broadband
Can't fault them...
Can't fault them on price, customer service, or technical support. 5 Start all the way! Would highly recommend Zone Broadand to anyone for personal use or business.

Odpowiedź od Zone Broadband
Top notch service
Have used Zone Broadband for the past few years, their service is top notch…reliable and friendly with fast resolution on issues…Other providers could take a leaf out of this company’s book :)

Odpowiedź od Zone Broadband
Great service and customer care
Very good service and customer care. Any issues and they are a quick phone call away and have always sorted straight away.

Odpowiedź od Zone Broadband
I’ve been a wholesale customer with…
I’ve been a wholesale customer with zone for about 3 months and the products and services have been outstanding. Any time any help was required they were always there and will to help through to the resolution.
Highly recommend

Odpowiedź od Zone Broadband
Faster, more consistent.
Can't fault them. I live in a rural area that doesn't have full fibre yet. Installed a new line and got rid of cross talk that's been a nuisance for ages.
Now achieving 35Mbps up to the maximum of around 40.
Sky was never getting over 30Mbps and sometimes dropping to below 5.
Can now stream TV properly when there was constant buffering before.

Odpowiedź od Zone Broadband
An owner who cares after a bad experience
Just an update on my original post about a 1 star rating complaining about the zone broadband customer service.
The actual owner took time out to review my problems and investigated and subsequently I’ve been refunded and this level of customer service right from the top is top quality and I couldn’t be happier
Thanks again Zone broadband owner

Odpowiedź od Zone Broadband
Fantastic customer service!!
I'm not normally one to write reviews on trustpilot but the sheer effort that Dan has given deserves recognition. Lovely bloke to chat to, excellent customer service. Genuinely feel like this man has gone the extra mile to sort my issue out and it really shows. Nice one Dan, big thanks! 🙌
Outstanding customer service from Zone BB
Outstanding customer service from Zone Broadband. We have had substandard fibre from Sky for years and now have good internet speeds at a competitive price.
Thank you to Darren and Nathan for all your support!
Deborah W.
Fantastic customer service
Cannot fault Darren’s customer service. Second to none, would recommend Zone Broadband to anyone.

Odpowiedź od Zone Broadband
Amazing customer service
Darren provides the best customer service ever. Great company and will recommend to anyone.

Odpowiedź od Zone Broadband
Brilliant Service
One of the best providers that you'll find. Quality service, technically flawless and a swift and easy procedure, much better than the likes of Sky which cancelled us and left us with no internet for 2 weeks. There is no down-sides and you get the speed you pay for without any restrictions and no issues, fast, worthwhile and reliable and no hidden costs and so forth. Affordable, reasonable and easily one of the best broadband companies so far that are well endorsed into their business.

Odpowiedź od Zone Broadband
Doświadczenie Trustpilot
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