Extremely disappointing service. This is the fourth time this year that my WiFi has stopped working, and each time it has been incredibly difficult to get support. When urgent assistance is needed, th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would give 0 stars if I could, paying to get 100mbps and we get about 10! Constantly going off all the time, so so so bad never had internet speeds like it. They NEVER answer the phone and even when... Zobacz więcej
Unfortunately, our experience has been extremely disappointing. We experienced a complete internet outage for around three weeks in February, and the service has now been down again for a furth... Zobacz więcej
Service and customer service gone awful in last year. They ignore complaints. They list CISAS as their alternative dispute centre, so I duly wrote to them and I've just got the letter back "addres... Zobacz więcej
Informacje dotyczące firmy
- Dostawca usług internetowych
- również w kategorii:
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
- Firma telefoniczna
- Networking biznesowy
Napisane przez firmę
We are Zone Broadband. We are an Internet Service Provider catering for Residential, Business and Wholesale customers throughout the United Kingdom and Northern Ireland.
Dane kontaktowe
Communications House, Lintonville Terrace, NE63 9UN, Northumberland, Zjednoczone Królestwo
- 0330 135 9663
- hello@zonebroadband.co.uk
- www.zonebroadband.co.uk
1,5
Bardzo słaba
91 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Horrible company ALL around
Horrible company ALL around. First of all, do NOT reply to this as this is ABSOLUTELY not the customer support team’s fault. This stupid company monopolised the broadband in my building by having ALL of the other hyper optic cables ripped out from other services, and offer HORRIBLE speeds charging similar prices to services 5 TIMES faster than them. Ridiculous. Then on top of that their payment service revolves around calling their service team, which REQUIRES OVER TWO DAYS OF CALLING AND VOICEMAILS BEFORE THEY CALL BACK, as opposed to using a payment platform. If you have a choice (ie they do not monopolise the WiFi service in your building) I ABSOLUTELY do not recommend this company. Again customer service do not reply, not your fault, nothing will change this dogsh*t company unless they do a major rehaul.
23 września 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience. While we understand your frustration, we’d like to clarify a few key points:
Zone Broadband has not removed any third-party infrastructure, including Hyperoptic cabling, from any building. We operate independently and only install our equipment where requested or contracted. If there’s been confusion locally, we’re happy to investigate further with specific property details.
We do offer an online payment platform via zonebroadband.co.uk/pay, which allows customers to manage payments without needing to call. If you’ve experienced difficulty reaching our support team, we sincerely apologise and are actively reviewing response times to improve accessibility.
We’re unable to locate your account or building based on this review. If you’d like us to investigate your concerns properly, please contact us directly with your address or account reference.
We take all feedback seriously and are committed to improving both service and communication. If you’d prefer to raise a formal complaint, we’ll ensure it’s handled in line with our Code of Practice.
Wonderful technical support!
I had trouble receiving internet service so I called ZoneBroadband hotline, left a message and also wrote an email briefly explaining my situation… was kind of worried after seeing some bad reviews here. About an hour later, Mr. Chris from the technical support team called back. He patiently explained and guided me step by step to sort things out.
Thank you Mr. Chris from Zone Broadband! You make my day! (Ticket # 69674)
8 września 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you so much for your lovely message — I’m genuinely chuffed to hear that we turned things around for you.
It was a pleasure helping you get back online, and I’m glad we could resolve the issue swiftly and clearly. We know how frustrating technical hiccups can be, especially when expectations have been shaped by mixed reviews, so it means a lot that you gave us the chance to show what we’re really about.
If you ever need support again, don’t hesitate to reach out — we’re here to help.
Absolutely shocking
Absolutely shocking, I have moved into a new property where the internet is through zone broadband therefore I can not choose another provider. Before moving into the property I tried contacting for 3 days. Calling and pressing all 4 options, no answer for three days. I then emailed 4 times and only did I get a response when stating I am looking to join. Chris, emailed me back and then rang me, took my money over the phone, didn’t inform me of any information and stated all will be sent in a welcome email. This was not sent. My router arrived and it does not connect. I have now called 28 times, emailed 23 times and not had one response. I am out of pocket, without connection and can not get one person to call or email me back. Absolute shambles of a company!
2 września 2025
Opinia niezależna
Odpowiedź od Zone Broadband
I’m really sorry to hear about your experience — this clearly falls short of the service we aim to provide, and I understand how frustrating this must be.
I appreciate you taking the time to share your concerns. I’ve located your ticket and escalated it internally to ensure it gets the urgent attention it deserves. We’ll be reviewing the communication breakdown and missed follow-ups to make sure this doesn’t happen again.
I’ll personally ensure someone reaches out to you to resolve the connection issue and discuss any compensation due for the downtime. We’re committed to putting this right.
Thank you for your patience, and again, sincere apologies for the inconvenience caused.
Very poor customer service. Do not recommend.
The tenants reported a lack of signal in the house we manage. Very limited communication from Zone Broadband and obstacles in organising an engineer visit. After nearly two months, we were informed that the signal had been disconnected due to payment arrears. Despite numerous requests to check the Standing Order and contact us to clarify the situation and settle the arrears, we still have not received any response. The tenants have had no internet signal for over 3 months.
Very poor customer service. Do not recommend.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Zone Broadband
I’m really sorry to hear about the disruption and lack of communication — that’s not the standard we aim for. I’ve flagged this case for urgent review and someone will be in touch to resolve the account and restore service.
Thanks for your patience, and apologies again for the inconvenience.
Second to none service
got wonderful service from one of the technicians. who helped me reconnect my router with very easy to understand instruction all the time explaining to me in lay-mans terms, so I fully understood what to do should a similar problem arise. He was very kind, understanding and polite.
2 maja 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you so much for the kind words — I’m thrilled to hear our technician was able to guide you through the reconnection process with clarity and care.
We always aim to make technical support feel approachable and jargon-free, so it’s great to know you felt confident and supported throughout. I’ll make sure your feedback is passed on to the team — it’ll mean a lot.
Thanks again for taking the time to share your experience!
Good service
I've been using their services for four years now and I literally had no issues so far. Shout-out to Chris W. from support,very professional and knowledgeable.
18 kwietnia 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for your great feedback! We're delighted to hear you've had a smooth experience over the past four years. A special shout-out to Chris W. for delivering excellent support—your recognition means a lot!
I've been with ZoneBroadBand since 2021…
I've been with ZoneBroadBand since 2021 and not once have I had a problem with the service they offer. When it comes to troubleshooting or answering questions you have, they offer quick and responsive service.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for your kind words! We're thrilled you've had a great experience with ZoneBroadband since 2021. Your support means a lot, and we look forward to continuing to provide reliable service.
I’ve been using ZoneBroadband since…
I’ve been using ZoneBroadband since 2019, and I can confidently say that their service has been exceptional throughout the years. From the very start, they've consistently delivered fast, reliable, and high-quality internet with outstanding customer support. Whether it's troubleshooting or just answering questions, their team is always very helpful.
26 marca 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for your wonderful feedback and for being a loyal ZoneBroadband customer since 2019! We are thrilled to hear that you’ve consistently experienced fast, reliable internet and exceptional customer support over the years.
Our team works hard to ensure our customers receive the highest quality service, and it’s incredibly rewarding to know that we’ve met your expectations. Your kind words motivate us to continue improving and delivering the best possible experience for all our customers.
If there’s ever anything we can assist you with, please don’t hesitate to reach out. We truly value your support and look forward to continuing to serve you.
great service helped me out alot
got wonderful service from Chris Kendall. he helped me with some technical issues that I personally did not quite understand. they were very kind, understanding and polite on the phone, even with my sour mood. definitely one of the best staff at the location for sure.
25 marca 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your positive experience with Chris Kendall. We are delighted to hear that Chris was able to assist you with your technical issues and provided such kind, understanding, and polite service, even in challenging circumstances.
At ZoneBroadband, we strive to deliver exceptional support to all our customers, and it’s wonderful to know that Chris made such a positive impression. Your kind words mean a lot and will certainly be shared with Chris and the team as recognition of their excellent work.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly value your support and feedback.
AVOID< AVOID< AVOID
Worst company to deal with, keep promising to get back to you within 2days, never do you have to chase them. Complain and the standard answer is get back to you within 7 days after the director has investigated your complaint, they never do even if reminded. According to their website they use the arbitration services of CISAS but in truth they are not register with any arbitration service. Had poor service in November 2024 and trying to sort out any compensation, they just stonewall you.
Added comment on 5/4/2025.
You have responded on here, but not even had the decency to respond to me personally via email. That says a lot about how you value your customers!
17 marca 2025
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience with us. We sincerely apologize that our service has not met your expectations, and we deeply regret any frustration caused by delays in our communication and resolution processes.
We take customer feedback very seriously and are thoroughly reviewing your concerns to identify where improvements can be made. Our goal is to provide prompt and effective support, and it is clear from your experience that we have not lived up to this standard. For that, we are truly sorry.
Regarding the arbitration services mentioned, we appreciate you bringing this to our attention. Transparency is very important to us, and we are actively verifying the accuracy of the information on our website to ensure that it reflects our current services and commitments.
Once again, we deeply regret any inconvenience caused and thank you for giving us the opportunity to improve. Your feedback is invaluable in helping us better serve all our customers.
Couldn't be more abysmal if they tried. Chasing account closure for 3 months
Waited for the full fibre experience to get installed and once it was there, I promptly cancelled my Virgin.
The installation was quick but not without issue- we never received the 1gig speed. This was investigated quite thoroughly with several prompt emails from a local manager but after trying to say the issue was with my mesh network not the internet in, it soon became apparent that there was a supply cable issue.
Even with a pc plugged directly into their router or even the cable-in, the speed was never above 400 and was certainly inconsistent.
My wife's NHS vpn wasn't allowed a connection for 3 weeks meaning that she had to walk to work in all weather. We tried that on a neigjbours zone connection and the issue remained.
Zone were competent unwilling to investigate the poor speed issue without a cost to me.
I was therefore offered a lower speed-cost as the gig could not be achieved.
The service suffered several weekend and overnight drops- for a smart home, that is disastrous.
Numerous email tickets submitted and if calling out of 9-5 office hours, there is simply no ability to answer calls. That's not a staffing issue, that is Zone only working 9-5 mon-fri.
Shocking. No fault reporting. No fault logging. NOTHING
We are now out of contract and due to having no faith in the underlying infrastructure to get gig to me property, I have resorted to returning to Virgin.
Customer service as an existing customer with ZONE is non existent.
I've been trying to ring for over 2 weeks to cancel only to be told by an automated message that " they have a problem with their leased lines, to contact us, submit a service ticket".
This has been done twice with absolutely no return contact.
I have therefore been left with no alternative bit to just cancel the direct debit.
My desire to cancel has been explicitly expressed via service ticket which is the way zone advise me to get.in touch with account issues. Several service tickets later that all went completely unanswered.
I have now resorted to sending recorded letters of cancellation and complaint to their now-registered address at an accountant in Sheffield. Zone insist on still sending me bills.im now worried about credit file nagativities appearing despite my every effort to get in touch with zone.
1 lipca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for taking the time to provide detailed feedback regarding your experience with our service. We sincerely regret that your expectations were not met and that you encountered challenges during your time with us.
Your comments highlight several areas where we could have provided a better service, and for that, we deeply apologize. Please know that we take these matters seriously and are actively reviewing our processes to ensure improved communication, reliability, and customer support going forward.
We acknowledge the issues you raised regarding speed discrepancies, service interruptions, and communication delays. These are not the standards we aim to deliver, and we understand the impact this has had on your trust in our services. Rest assured, we are committed to addressing these areas for the benefit of our customers.
With regards to the cancellation process, we recognize the frustration caused by the delays in resolving your request. This matter is also under review, and we will be taking steps to make the process more seamless and efficient.
Thank you again for sharing your experience. Your feedback is invaluable in helping us identify areas for improvement and ensuring that we deliver better outcomes for all our customers in the future.
2 days without internet in Doncaster…
2 days without internet in Doncaster and no information. They just ignore us.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your feedback. We deeply regret the inconvenience caused by the internet outage in Doncaster and the lack of updates during that period. Your experience highlights areas where we fell short, and we truly apologize for that.
We are actively working to improve our services and communication processes to ensure such disruptions are better managed in the future.
Wishing you all the best
Absolute disgrace
Absolute disgrace, no broadband for 5 weeks and counting!! They won’t answer the telephone, don’t answer emails, very little update on website, they say it’s out of there hands!, so who is responsible?
Even though I’ve emailed them saying I am cancelling my direct debit, they had the cheek to send me a bill, for a service there not providing.
DO NOT USE, you have been warned!,
12 lipca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for taking the time to share your experience. We understand how frustrating it can be to face disruptions to your broadband service, and we sincerely regret any inconvenience this situation has caused you.
While the circumstances surrounding this issue are complex, we want to assure you that we take all feedback seriously and are committed to providing transparency and professionalism in our communications. We understand your frustration regarding the delays in resolving your concerns, and we apologize if our responses have not met your expectations.
Regarding the billing matter, we encourage you to review any correspondence sent to you outlining our policies and procedures. If there are discrepancies, we recommend reaching out through our official channels to discuss the matter further.
We appreciate your feedback as it helps us identify areas for improvement and ensure we continue striving to meet the needs of those we serve.
1 month now no internet an absolute…
1 month now no internet an absolute disgrace of a company. The so called boss Ricardo montisci was meant to sort this 2 weeks ago. They do not answer the phone told to email no response it’s embarrassing but want to send a bill that you will not be getting. Disgusting
13 lipca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience with us. I want to express my sincerest apologies for the inconvenience and frustration this situation has caused. We regret that your concerns regarding the internet service have not been resolved promptly, and we understand how disappointing this has been.
We acknowledge the communication delays you have encountered and the impact this has had on your experience. This is not the level of service we strive to deliver, and we deeply regret falling short in this instance.
Your feedback will be shared with the appropriate teams to ensure that improvements are made to both our service and our communication practices moving forward.
Once again, I offer my sincerest apologies for the difficulties you have faced and thank you for bringing these matters to our attention.
Can't cancel
Awful company with absolutely no customer serivice available. Just trying to cancel my account and can't contact anyone to do so. They don't respond to anything, phones, emails, online forms, but have no problem billing me £40 / month for this??
10 lipca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience. We sincerely regret the frustration and inconvenience you’ve faced in attempting to resolve your concerns.
Your feedback is important to us, and we recognize the challenges you’ve encountered regarding communication and billing. While we strive to deliver reliable customer service and seamless account management, we deeply regret that your experience has not aligned with these standards.
Your comments will be shared with the relevant teams as we continue working to improve our processes and responsiveness.
Thank you for taking the time to share your perspective.
Absolute rubbish broadband company
Absolute rubbish broadband company. Never answer calls and when they do they are rude
3 czerwca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for taking the time to share your experience. We regret that your interactions with our service did not meet your expectations, and we deeply apologize if you found any communication unsatisfactory.
Providing respectful and effective customer service is a priority for us, and we are committed to addressing any shortcomings to ensure a better experience for everyone. Your feedback is important and will be shared with the relevant teams as we work to improve our processes and communication.
Thank you again for bringing this to our attention.
Consistent Issues and Poor Customer Service.
Total of 30 plus buildings without internet access. Apparently we could be without internet for 3 months. Other tenants have had no reply to emails or phone calls. Not the first time I’ve had an outage either. Had 2 others and only been with Zone Broadband for a year. Shockingly bad service and communication. Now having to spend more money on mobile data which I just can’t afford.
15 czerwca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your feedback with us. We sincerely regret the challenges you have faced with the internet service and the disruptions it has caused for you and others in the affected buildings.
We understand how frustrating and costly such outages can be, and we deeply apologize for the inconvenience this has brought to your daily life. It is always our aim to provide reliable connectivity and clear communication, and we regret that your experience has not reflected this standard.
Your feedback is invaluable and will be reviewed by our team as we work to identify areas for improvement in both service delivery and customer support responsiveness.
Thank you once again for bringing these matters to our attention.
No Internet for past 2.5 weeks
No Internet for past 2.5 weeks
As per there website it might take them almost 3 months to get it completely resolved.
In what world does this company expect customers to keep paying for their services after this? Ridiculous,no alternative arrangements,very difficult to get in touch with them
1 czerwca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience with us. We regret the frustration caused by the ongoing internet outage and the challenges in reaching our support team.
We understand the inconvenience this situation has caused and appreciate the impact it has had on your daily life. Your feedback regarding the timeline for resolution and the lack of alternative arrangements is deeply concerning and will be reviewed to identify areas where improvements can be made.
Providing reliable connectivity and timely communication is important to us, and we are committed to taking your feedback seriously as we work to ensure better outcomes moving forward.
Thank you for bringing these matters to our attention.
WIFI cuts off with no communication
Wifi has been down for nearly 2 weeks now, very unreliable and have had ZERO communication from the company, avoid them.
26 czerwca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your experience with us. We sincerely regret the inconvenience caused by the WiFi outage and the lack of communication you’ve experienced.
Providing reliable service and maintaining clear communication are priorities for us, and we deeply regret falling short of these standards in your case. Your feedback is valuable, and it will be reviewed by our team as we work to identify areas for improvement.
We appreciate you bringing this matter to our attention and will use this feedback to better serve our customers in the future.
2 weeks no Internet
2 weeks no Internet, shut phone lines off, don't answer emails.
26 czerwca 2024
Opinia niezależna
Odpowiedź od Zone Broadband
Thank you for sharing your concerns with us. We regret the frustration caused by the internet outage and the challenges you’ve faced in trying to reach us during this time.
Providing reliable service and open communication are priorities for us, and it is clear from your experience that we have not met these standards. We deeply apologize for any inconvenience this has caused and appreciate you bringing these matters to our attention.
Your feedback is valuable as we work to improve our services and ensure better communication and reliability in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.