I have been a customer of WizeBand for years for myself, and especially as gifts, as it looks really expensive (smile). Not only are the bands exceptional quality but the customer service is e... Zobacz więcej
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I very seldom leave reviews, but I had such a great experience with my purchase at Wizeband and most especially, with Emily at Wizeband customer service. I made an error in ordering the wro... Zobacz więcej
best watch strap ever, fast mini holes in rubber make it adjustable as day gets hotter or cooler. efficient delivery, good prices and quality. ordered many different ones, even the chain or section on... Zobacz więcej
Reakcja na opinię
I have ordered a few times & love the choices, quality & speed of delivery. On my last order I needed some customer support & Emily was understanding, quick & the followup was amazing. I would recom... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
✨ Discover stylish Apple Watch Bands for women at WizeBand. Merging fashion with comfort, trusted by 200 000 customers. Luxuriate Your outfits today! Clean Ocean Plastic with Every Order 🐬
Dane kontaktowe
680 S Cache Street, Suite 100-7403, 83001, Jackson, Stany Zjednoczone
- +1 786-310-5216
- info@wizeband.com
- www.wizeband.com
4,1
Dobra
281 recenzji
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Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Avoid WizeBand – Misleading Shipping, Nonexistent Customer Service
I placed an order on May 19 and was promised 3–9 day delivery within the U.S. It’s now June 13, and not only has the product still not arrived, but the entire experience has been a nightmare.
WizeBand marked my item as "delivered", sent me emails to rate the product, and yet the tracking number clearly shows it’s still pending — stuck in Los Angeles for nearly a month. When I reached out to customer service, they claimed it was “in customs,” which makes no sense for a domestic U.S. shipment.
I asked for a resolution — either a resend or confirmation that I’d receive it this week, as the item was intended as a gift. Despite multiple follow-ups, I received no meaningful response. Just silence.
So here I am: no product, no gift, and no refund. Just a string of automated emails and vague excuses. What started as a seemingly trustworthy website turned out to be a complete scam with cheap, evasive customer support.
Buyers beware — the glossy product photos are not worth the frustration, delays, and total lack of accountability.
19 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Hi Teo,
We're truly sorry to hear about your experience, and we completely understand your frustration.
To clarify, the “delivered” status and the follow-up email requesting a review are part of an automated process that triggers a few days after the estimated delivery window. Unfortunately, it does not reflect the actual status of your parcel, which clearly shows it's still in transit.
We’re currently facing widespread shipping delays in certain U.S. regions, including Los Angeles, and while this is beyond our direct control, it’s absolutely our responsibility to support you through it. Your package getting held up this long is far from the experience we aim to provide.
As of today, we’ve already processed a full refund for your order. You shouldn't have to chase updates or feel ignored. We’re reviewing how we can improve our follow-up communication to ensure no one else feels left in the dark.
We genuinely appreciate your feedback—it helps us do better.
hele goede klanten service
hele goede klanten service, mooie bandjes, deftige prijs
5 czerwca 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for your kind words! 😊
We're thrilled to hear you love the bands and found our service top-notch. Quality at a fair price—that's what we're all about! 🙌
Hope to see you again soon!
Outstanding customer service
When Ordering, I forgot to change the size of the face surround, As soon as I realised, sent off an email.
My item had been dispatched, but Emily was quick to send me out another at no cost, "these things happen" she said.
This is a service, that is not usually offered these days, Communication has been amazing, and my watchband is beautiful. I would definitely recommend and repurchase from Wizeband.
3 czerwca 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for your lovely words,Mel! It truly means a lot 💛 Emily will be over the moon to hear this — she’s a gem and always happy to help out when “these things happen” 😊 We’re so glad you love your watchband, and we’ll be right here if you ever need anything else. Thanks for choosing Wizeband and for spreading the word! 💫⌚
Very nice, quality piece
Very nice, quality piece. I’m excited to wear it with the ensemble I’m wearing to my cousins wedding. It matches my white gold wedding ring perfectly. Very versatile piece that will add a touch of elegance to any outfit from casual to semiformal. Fast delivery and such a great selection of pieces to choose from. I love all the how to videos.
2 czerwca 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for the wonderful review! 💍 We're thrilled to hear the piece matched your white gold ring perfectly — sounds like you're going to be turning heads at your cousin's wedding! 😍 We're also happy the how-to videos came in handy. Wishing you an amazing time at the celebration, and we’re here anytime you want to add more sparkle to your style ✨
Some of the best customer service I’ve…
Some of the best customer service I’ve ever had and the straps are very true to the pictures on the website. I’ll definitely be recommending WizeBand to others.
1 czerwca 2025
Opinia niezależna
Odpowiedź od WizeBand
Thanks a ton for your kind words! 😊 We're thrilled to hear that you had such a great experience with our customer service and that the straps lived up to the photos. That means the world to us! Thanks for spreading the word about WizeBand — you're officially part of the WizeFam now 💪💫 Let us know if there's ever anything you need!
I ordered the wrong watch strap only…
I ordered the wrong watch strap only discovered the mistake when i received the package no nonsense with this company they quickly refunded the total amount to my account always someone there to answer efficiently!!
21 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thanks so much for sharing this! 😊
We totally get that mistakes happen—we’re just glad we could sort it out quickly for you. Our team’s always here to help and it’s great to hear you felt supported throughout the process. Hope to see you back soon (with the perfect strap next time! 😉).
Really fast and friendly
Really fast, helpful and super friendly customer support. Can highly recommend that shop
19 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thanks a ton for the lovely feedback! 💬💛
We’re so happy to hear you had a fast and friendly experience with our team—that’s exactly what we aim for! Your recommendation means the world to us. Hope to see you again soon! 😊
Top Notch Customer Service
When I accidentally ordered the wrong size band and emailed their customer service - they were AMAZING!! Gave me credit towards my next purchase. Replies were fast and efficient! This is the kind of company I like to support! 100% recommend
19 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thanks so much, Kim! 💛
We’re thrilled to hear you had such a great experience with our customer service team. Ordering the wrong size happens to the best of us—and we’re just happy we could get things sorted quickly and smoothly for you. Your kind words and recommendation truly mean the world to us. Can’t wait to have you back for your next order! 😊
Excellent company
Excellent company, fantastic communication and lovely staff. Would definitely recommend.
11 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much, Helen! 💫
We’re so happy you had a great experience with us. Your kind words about our team and communication truly made our day! Knowing you'd recommend us means everything. We can't wait to have you back again soon! 😊
Very good customer service and I love…
Very good customer service and I love the Mare bands. Loads of fun colours to suit any mood.
18 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thanks so much, Sam! 🎉
We’re thrilled you’re loving the Mare bands—they really do make it fun to match any mood or outfit! 💫 And we’re just as happy to hear you had a great experience with our customer service team. Can’t wait to have you back for more color combos soon! 😊
Beautiful designs…
Fabulous watch straps Beautiful designs that live up to the pictures! Easy to adjust as well. Great quality. Delivered quickly and communication from Wizeband was brilliant
15 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much, Elizabeth! 🌟
We're absolutely delighted to hear you’re loving the designs and that they lived up to your expectations! Easy-to-adjust, great quality, and speedy delivery—that's exactly what we aim for. And we're so glad you found our communication brilliant too! Hope to see you again soon 💛
Apple Watch band replacement
I ordered an Apple Watch band from Wizeband which, unfortunately broke after 5 months of usage. I got in touch with the customer support and they have sent me a new band without any additional fees to compensate the inconvenience. I'm really grateful and satisfied with the support I got and also satisfied with the band itself, regardless of the issue I had with it.
15 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much, Hanna! 💛
We're truly sorry the band gave you trouble, but we're really glad we could make things right for you. Your kind words about our support mean the world to us, and it's wonderful to hear you're happy with the replacement and still love the band itself. We're grateful for your trust—and we're always here if you ever need anything again! 😊
Odpowiedź od WizeBand
Thank you so much, Stine! 😊
We’re glad you enjoyed the quick delivery and our service—it really means a lot to us. Hope to serve you again soon! 💛
Satisfied
I bought 3 straps and the material is good, also they are exactly like the picture :-)
14 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you, Analise! 😊
We're so happy to hear you're satisfied with your straps and that they matched the pictures perfectly. It’s always great knowing the quality and look met your expectations. Enjoy your new bands, and hope to see you again soon! 💛
Great service and afterservice
Great service and afterservice, it was personal, and correct.
3 maja 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much, Jes! 😊
We’re really glad to hear you felt our service was both personal and spot-on—that’s exactly the kind of experience we strive to provide. We appreciate your support and hope to serve you again soon! 💛
Professional customer service
Nice selection, good quality, customer service is superb, exchanges are easy.
17 kwietnia 2025
Odpowiedź od WizeBand
Thanks so much for your kind words! 😊 We're thrilled to hear you enjoyed the selection and quality, and that our customer service team made things easy for you. We always want exchanges to feel smooth and stress-free, so it's great to know we hit the mark. If you ever need anything else, we're just a message away!
The two Apple Watch bands
The two Apple Watch bands I bought from Wizeband are excellent. They adjusted easily to fit my wrist. Would recommend this company.
25 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
We're so glad to hear you’re loving your new bands! 😊 It means a lot to us that they fit just right and made a great impression. Thank you for choosing Wizeband and for recommending us—it truly makes our day! If you ever need help picking your next favorite style, we're here for you. 💬⌚💛
Very happy with my two apple bands from…
Very happy with my two apple bands from Wizeband one for every day use and the silver for going out. Purchase came very fast and a lot to choose from
22 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for your lovely message! We're so happy to hear you're enjoying both of your Wizeband Apple Watch bands — sounds like you've got the perfect setup for everyday wear and dressing up. It means a lot to us that you found something you love, and we're really glad your order arrived quickly. Thanks again for your support — we can’t wait to have you back!
I bought a strap and it was a too small…
I bought a strap and it was a too small and thanks to Emily I got sorted out she went above and beyond to help..
She is an asset to this company and I will definitely purchase again..
Customer service is 100%
21 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for your wonderful feedback! We're sorry to hear the strap was too small at first, but we're absolutely thrilled that Emily was able to help you get everything sorted. She’ll be so happy to hear your kind words — we agree, she’s truly an asset to the team! We're grateful for your support and can’t wait to have you shop with us again.
WizeBand
I have ordered lots of Apple Watch bands from WizeBand. The delivery is fast (everything arrives within a week or so), and all of the products are identical to the photos on their page and of good quality. The bands are comfortable, stylish and durable.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od WizeBand
Thank you so much for your continued support! We're delighted to hear that you've been happy with your Apple Watch bands from WizeBand — from the quick delivery to the quality and comfort. It means a lot to us that you've found the styles to be exactly as shown and durable too. We truly appreciate your kind words and look forward to bringing you more bands you love!
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