Weatherseal Home Improvements 

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Weathersealed or weatherseal. You think it's a famous reputable company but a bunch of rude, patronising cowboys with no scruples or pride in their work. Claim not to use subcontractors but they do. D... Zobacz więcej

Oceniono na 1 z 5

Do not use, unprofessional, liars. Lucky I paid using my credit card so I'm getting my money back through Section 75 of the consumer credit act. For anyone else that used any kind of credit to pay,... Zobacz więcej

Oceniono na 3 z 5

Sales person quite pushy think she was pretty new at job surveyor didn't explain things like needing a building warrant Installation team were good explained things very clean and friendly great jo... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

A very professional team of installers and did the whole job in 1 day. Although they cracked a tile in bathroom and didnt say, main door frame needs adjusted as it sticks when closing and noone has be... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Weatherseal is proud to be part of the Clearwin Group, the number one choice for energy efficient products in the UK. The brand has been synonymous with improving homes since 1963, renowned as experts in energy efficient home improvement products and installation. We specialise in A-Rated, energy efficient product ranges including our exclusive ECOa Windows, a wide range of external doors, roofline, conservatories and porches.


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Wszystkie recenzje

(472)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 4 z 5

Thank you

Delivered on time. Workmen for the windows and doors in a day and tidied up after themselves left no mess.. would reccomend to others. The doors and windows themselves seem superb, quiet and draught free.

9 lipca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mrs Hamilton-Bristow,

Thank you for your honest review of our company, we very much appreciate you taking the time to do this for us

Kind regards

John
Customer Care Team

Oceniono na 1 z 5

Windows not sealed

Windows not sealed, gaps in the frames and saleswoman lied about cost.

9 lipca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon Ms Pyke,

We have sent your details onto the Installation branch in Aberdeen to get these windows looked at. We apologise that this has not been done sooner and we will ensure that this is repaired ASAP.

Kind Regards,
John
Customer Care Team

Oceniono na 4 z 5

Very pleased with the windows and…

Very pleased with the windows and doors. Just a few issues but now resolved. Excellent fitters.

9 lipca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon Mr Potts,

Thank you for your honest review of our company, we very much appreciate you taking the time to do this for us

Kind regards

John
Customer Care Team

Oceniono na 5 z 5

My new windows and doors

Had three lovely guy fit my windows and doors over the last two days. They arrived prompt and tidied up after them selfs. Extremely good work and very helpful I would highly recommend team 24 and 25 .

2 lipca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mrs Sharp,

Thank you for the review and for a 5 star rating, we very much appreciate you taking the time to do this for us

Kind regards

John
Customer Care Team

Oceniono na 1 z 5

Windows were installed but follow on service very poor

Windows were installed as agreed. However when problems were noted and contact was made with Weatherseal it has so far proved impossible to have the necessary repairs carried out.

Promises continually made to "chase up" repairs but nothing has happened.

The windows are showing gaps allowing you to see out into the street.

30 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mrs Bowie,

We have been unable to locate your contract using the telephone number provided. We have sent you a message through find reviewer asking for a postcode or order number in order for us to get this sorted ASAP.

Kind Regards,
John
Customer Care Team

Oceniono na 5 z 5

We had 2 teams working on our windows &…

We had 2 teams working on our windows & patio door. They worked excellently & were very polite & cleaned up after themselves & even when my husband offered to put some of the cardboard in our recycle bin he refused & said that they removed all waste themselves. I would highly recommend them.

27 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mrs Low,

Thank you for the review and for a 5 star rating, we very much appreciate you taking the time to do this for us

Kind regards

John
Customer Care Team

Oceniono na 5 z 5

mr forsyth grant dundee

mr forsyth grant dundee
ive got 3 french doors replaced and was happy with the quality and installation proccess the instalers where professional and cleaned op after there selves very well today i was visited by robert from the dundee ofice to measure op another few products wich are on the list i would recomend to all thankyou guys

24 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mr Grant,

Thank you for the review and for a 5 star rating, we very much appreciate you taking the time to do this for us

Kind regards

John
Customer Care Team

Oceniono na 1 z 5

Is this company still actively trading?

Contract No. SA 16819
Customers: Mrs Marlynn Morris & Mr Blair Coyle (Bathgate)
Sales Rep from Weatherseal Home Improvements but contract is with St. Andrews Home Improvements Ltd

Is this company still actively trading? as Companies House have no active record for Weatherseal Home Improvements?, so who, or what company is responding to the reviews left on here?
Is this Weatherseal Ltd, previously Weatherseal UK Ltd?
Kairos Group Ltd? previously Job Worth Doing Ltd (now dissolved, as is SAH Realisations Ltd)

The sales rep initially stated that he was from Weatherseal however there is not one letter; agreement or any correspondence from Weatherseal, only St. Andrews Home Improvements Ltd, now dissolved at around the same time as Weatherseal Home Improvements Ltd (WSHI Realisations Ltd), St. Andrews Home Improvements Ltd (SAH Realisations Ltd), Job Worth Doing Ltd (JWLD Realisations Ltd) all entered administration around 31/08/17.
How many customers have been left with finance deals they didn't want for poor workmanship/installation and finishing and ultimately unfinished work?, which is unacceptable.
There must be CCJ's against Company Directors involved in these companies, and now Clearwin Limited and Kairos Group Limited have now coincidentally formed operating from an industrial estate in Winsford, Cheshire with the same people involved with the previous companies now dissolved.

So once again, who are you, and from what company?

PLEASE NOTE: I have responded to any requests but this is very one-sided as you have not stated which company you are? This should be titled Clearwin Ltd, but you are still using the name of a dissolved company and website in order to promote sales, and state that Weatherseal is a 'trading style' of Clearwin Ltd?
Deceiving your customers, under the guise of failed companies since 1963?
Do any of these customers have any documentation that has Weatherseal Home Improvements listed on it?

19 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Sir

We asked you for information on your contract from your previous review but have received no information that can help us identify your contract

The information in this review is inaccurate and we would ask that you submit your contract number in order that we can investigate your claims

Kind regards

John
Customer Care Team

Oceniono na 4 z 5

Window Installation

Window Installation Workmen worked very safely and tidy on site Full walkthrough off job completed and very satisfied with the product initially

R Shand
Aberdeenshire

7 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mr Shand,

Thank you so much for your great review and for the 4 star rating we really appreciate you taking the time to do this on our behalf.

Thank you for choosing Weatherseal Home Improvements

Kind regards

John
Customer Care Team

Oceniono na 5 z 5

My New Weatherseal Windows

Absolutely Delighted with my new windows and front door , great guys , arrived when they said they would ,very efficient and tidy , the windows are good quality and great finish transformed my home ,thank you very much ,I will have no hesitation in recommending Weatherseal Home Improvements, Linda Delaney

5 czerwca 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Ms Delaney

Thank you so much for your great review and for the 5 star rating we really appreciate you taking the time to do this on our behalf.

Thank you for choosing Weatherseal Home Improvements

Kind regards


John
Customer Care Team

Oceniono na 1 z 5

If I could give zero stars I would

If I could give zero stars I would. The salesperson got us to sign up using our autistic daughter, saying we'd get the best security locks on the market that were newly in partnership with Weatherseal from Yale. The doors got installed and it was bog standard locks we were given. I've contacted the company 4 times by email since 4th February and sent an official letter about being missold and the duress used by the salesperson and still no reply. This is now in the hands of my legal representation, and I implore you all do not sign up with this company. Don't even accept a quote, they will bully and harangue you into signing up on the day, even after telling you the quotes last a year to get into your house then suddenly the quote is only valid that day. Wish I had gone local and have suggested to all I know looking to upgrade their windows/doors to avoid the Kairos group completely. Shameful customer service and not worth the stress they've caused my family.

29 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mrs McIntosh,

This has been sent to our Regional Installation Manager to be investigated as all of our exterior doors are fitted with Yale locks.
We will ensure that this is looked into thoroughly and you receive a response from Weatherseal.

Kind Regards,
John
Customer Care Team

Oceniono na 1 z 5

Never use this company

Pressured into buying and after trying to contact sales rep regarding products purchased completely ignored. Manager tried contacting regarding further information for finance and told we wanted to cancel and still haven’t received a representative to cancel the order thankfully I sent the cancellation to their head office also so I wasn’t liable for the full payment of the windows that I didn't want.

28 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning Mr Millar,

We can assure that this is in hand with our customer care team and they will advise us what is happening with this complaint.

John
Customer Care Team

Oceniono na 1 z 5

Scaffolding still not removed ten days…

Scaffolding still not removed ten days after completion of work. Repeated phone calls have been less than helpful and costly. Concerned about the security of my home. Worst service I have ever experienced.

23 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning,

We have sent your details onto our Installation Director so he can chase the scaffolding company to get this picked up. We can assure you that this is in hand and we will chase the scaffolding company until this is fixed.

We apologise on behalf of Weatherseal.


*** UPDATE*** Good Morning Mrs Freel, our Installation Director has now confirmed that this scaffolding was collected on Saturday.

Kind Regards,
John

Oceniono na 4 z 5

Weatherseal

Installation without fuss, but I would have preferred a better-designed product.

21 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

Thank you for taking the time to review our company. We are very pleased you received a great service with ourselves. We want to take the chance to thank you for choosing Weatherseal for your new home improvements.

John
Customer Care Team

Oceniono na 2 z 5

Poor after sales service

Lots of attention during sales process, but after sales services is shocking. We have been left with unsightly scaffolding at the front of our property and nobody will take responsibility for removing it.

20 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mrs Freel,
We have sent you a message asking for a contract number in order for us to get this removed from your property.
We apologise that it has been left at your home longer than expected.

John
Customer Care Team

Oceniono na 5 z 5

Good experience very helpful staff

20 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

Thank you for taking the time to review our company. We are very pleased you received a great service with ourselves. We want to take the chance to thank you for choosing Weatherseal for your new home improvements.

John
Customer Care Team

Oceniono na 2 z 5

windows

The installation left a lot to be desired, lack of communication, pushing to be paid despite the job not being finished, 3 weeks to respond to complaint and many calls to fight to get work completed!

Would not use this company again.

However the builder was great and did a fantastic job so thank you.

19 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Morning,

We have sent you a message through 'Find Reviewer' to collect some more information regarding this.

John
Customer Care Team

Oceniono na 5 z 5

Double glazed installation- stress free

Entirely satisfied with product installed by professional, competent tradesmen.

14 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

Thank you for taking the time to review our company. We are very pleased you received a great service with ourselves. We want to take the chance to thank you for choosing Weatherseal for your new home improvements.

John
Customer Care Team

Oceniono na 4 z 5

Work and window excellent

Work and window excellent. Marketing is incessant and not welcome. I said no to doors and feel that my answer had to be repeated far too often

14 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

Thank you for taking the time to review our company. We are very pleased you received a great service with ourselves. We want to take the chance to thank you for choosing Weatherseal for your new home improvements.

We have also sent your details to our data department to get your number removed from our marketing list.

John
Customer Care Team

Oceniono na 5 z 5

no hard sale

no hard sale, listened to what I wanted and gave great advice. Advised that men would arrive at 8am and they turned up exactly at this time. Cleaned up after work done and you would not think I’d had just had worked done. Would definitely recommend.

14 maja 2019
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

Thank you for taking the time to review our company. We are very pleased you received a great service with ourselves. We want to take the chance to thank you for choosing Weatherseal for your new home improvements.

John
Customer Care Team

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