We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Outstanding service given when I called, the person was Lyndsey and she was so efficient and listened and sorted my issue within a short time. Felt very satisfied and wished all services were that go... Zobacz więcej
Reakcja na opinię
Visited Wave chat because I couldn't download our Invoice. Caroline was extremely patient and was able to sort the issue within minutes. She stayed in the background until I was satisfied the problem... Zobacz więcej
Reakcja na opinię
Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Wave
Napisane przez firmę
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Dane kontaktowe
PO Box 745, PE29 9PW, Huntingdon, Zjednoczone Królestwo
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Doskonała
9 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Wave
That's what we like to hear! Thank you for sharing your feedback with us, it really does mean a lot! Have a great weekend - Fiona
Leakage Issue
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to Sandra who sent us details on how to perform a stop tap test which found the leak. Also a big thank you to Chloe who is helping us with the leakage allowance. The customer services are always very helpful, pleasant and patient. Much Appreciated
8 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Carl, thank you for sharing your kind words with us! I know leaks can be very stressful, so I'm happy to hear Sandra and Chloe have been able to support you through the process. I'll be sure to pass your feedback on! Have a great weekend - Fiona
The lady I spoke to was very reassuring
The lady I spoke to was very reassuring
1 października 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your comments with us, Jayne. I'm so glad Caroline was able to put your mind at ease. Have a lovely weekend - Fiona
What a very helpful customer service lady .
I had to call to question a rather excessive bill after a second estimated bill .
Thank goodness Lyndsey answered my call . She was so helpful and very quickly realised the problem . My problem was quickly resolved and i was mire than happy with the service i received .
1 października 2026
Opinia niezależna
Odpowiedź od Wave
That's brilliant to hear, thank you so much for letting us know! Lyndsay will be over the moon with your comments and so pleased to know she could help! Have a lovely weekend - Fiona
I have had a lot of issues and every…
I have had a lot of issues and every member of staff that I have spoken to has been simply brilliant. Not a long wait to speak to some one, so understanding, polite and generally extremely helpful. If every customer service team took a leaf out of their book, the world would be a better place. WELL DONE!!
1 października 2026
Opinia niezależna
Odpowiedź od Wave
Wow, thank you for sharing such fantastic feedback with us! Your comments will mean the world to Joanne! I'm so pleased we could help get the issues sorted. Have a fab weekend - Fiona
the lady i spoke to was very helpful…
the lady i spoke to was very helpful and did what i needed done
1 października 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your lovely feedback, William! I'm happy to hear Caroline could help with your query! Have a great weekend - Fiona
Odpowiedź od Wave
I'm so pleased to hear it! Thank you for taking the time to share your feedback with us, I know it will mean a lot to Sandra. Have a fab day - Fiona
Clear communication
Clear communication. Able to help with query straight away.
1 października 2026
Opinia niezależna
Odpowiedź od Wave
That's brilliant to hear, I'm so pleased our team could help resolve the matter so quickly. Have a lovely day - Fiona
Staff are most helpful & pleasant
Staff are most helpful & pleasant. Everyone I have dealt with has explained things clearly. They are deserving of the title Customer Care as they do care for their customers
1 października 2026
Opinia niezależna
Odpowiedź od Wave
Hi Judith, thank you so much for sharing your lovely feedback with us. It really does mean a lot! Have a fab day - Fiona
Odpowiedź od Wave
Thank you for your feedback, Ivan! I'll be sure to pass this on to Sandra, she will be delighted! Have a lovely day - Fiona
Great helpthanks
1 października 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your feedback with us, Dan! Olivia will be so pleased to know she could help with your query. Have a fab day - Fiona
Excellent service via the online chat.
Excellent service via the online chat.
1 października 2026
Opinia niezależna
Odpowiedź od Wave
I'm glad you found our online chat useful, and that Debs was able to help with your query! Have a lovely day - Fiona
Caroline was very helpful and sorted my…
Caroline was very helpful and sorted my problem out.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your comments with us, Helen! I'm so glad to hear Caroline was able to resolve the issue. Have a lovely day - Fiona
Friendly and helpful agent for new…
Friendly and helpful agent for new account setup.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Andrew, I'm so glad we could get your account set up for you. Have a great day - Fiona
Spoke to a lovely lady called Angela…
Spoke to a lovely lady called Angela was amazing and helped me with everything I needed help with. Thankyou so much
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your lovely feedback with us, Lauren! I know Angela will be delighted with your comments! I'm so pleased she could help. Have a fab day - Fiona
Refund Request
The Customer Service person - Will was very helpful and sorted the issue incredibly quickly.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your kind feedback, I know it will mean a lot to Godswill! Have a lovely day - Fiona
Odpowiedź od Wave
That's excellent to hear, Brian! I will be sure to pass this on to Azee, he will be delighted! Have a lovely day - Fiona
Angela at Wave was very helpful
Angela at Wave was very helpful. She provided all the information I needed quickly and accurately and checked I had the correct access to submit more regular readings. Very happy with the service provided.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely comments with us! I know they will mean so much to Angela. Have a fab day - Fiona
No response whatsoever
No response whatsoever, no acknowledgement and yet you want feedback?!! Seriously..an absolute joke!!
28 września 2026
Opinia niezależna
Odpowiedź od Wave
Good afternoon Jayne - I've not been able to reach you over the phone, but I have emailed you to see when is best for us to discuss this matter. I hope to hear from you soon. Thank you - Fiona
Helpful
Helpful, polite and knowledgeable. Was able to answer all my questions and offer help with the online account.
A pleasant experience.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi, thank you for taking the time to share your comments with us. I'm so pleased Azee was able to help with your query and answer all your questions. Have a lovely day - Fiona
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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