My call was answered promptly. The team member I spoke to was very polite and understanding and made me feel very comfortable on the call. She experienced some software delays during our call, but she... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Zobacz więcej
Reakcja na opinię
Used the online service regarding a query on the location of our meter and a potential leak. I spoke with an actual person called Lesley and not a bot and she was extremely helpful and sorted out my... Zobacz więcej
Visited Wave chat because I couldn't download our Invoice. Caroline was extremely patient and was able to sort the issue within minutes. She stayed in the background until I was satisfied the problem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Wave
Napisane przez firmę
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Dane kontaktowe
PO Box 745, PE29 9PW, Huntingdon, Zjednoczone Królestwo
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Doskonała
9 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Refund Request
The Customer Service person - Will was very helpful and sorted the issue incredibly quickly.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your kind feedback, I know it will mean a lot to Godswill! Have a lovely day - Fiona
Odpowiedź od Wave
That's excellent to hear, Brian! I will be sure to pass this on to Azee, he will be delighted! Have a lovely day - Fiona
Angela at Wave was very helpful
Angela at Wave was very helpful. She provided all the information I needed quickly and accurately and checked I had the correct access to submit more regular readings. Very happy with the service provided.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely comments with us! I know they will mean so much to Angela. Have a fab day - Fiona
No response whatsoever
No response whatsoever, no acknowledgement and yet you want feedback?!! Seriously..an absolute joke!!
28 września 2026
Opinia niezależna
Odpowiedź od Wave
Good afternoon Jayne - I've not been able to reach you over the phone, but I have emailed you to see when is best for us to discuss this matter. I hope to hear from you soon. Thank you - Fiona
Helpful
Helpful, polite and knowledgeable. Was able to answer all my questions and offer help with the online account.
A pleasant experience.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi, thank you for taking the time to share your comments with us. I'm so pleased Azee was able to help with your query and answer all your questions. Have a lovely day - Fiona
Joanne was very helpful and friendly
Joanne was very helpful and friendly, explaining answers clearly to my questions. This lady is a credit to your company.
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your amazing feedback, Bernie! I will make sure Joanne gets to read your comments, she will be over the moon. Have a lovely day - Fiona
Great customer service
Great customer service. Kind and no long waiting times. No ai use- access to an agent easily
30 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback with us, Edith! I know it will mean a lot to Godswill! Have a great day - Fiona
The agent responded and gave solution…
The agent responded and gave solution to the issue of my calling
29 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Bolade, thank you for taking the time to share your comments with us! I'm glad Sandra was able to get the matter sorted for you! Have a lovely day - Fiona
While Customer Service was responsive
While Customer Service was responsive. Wave's pricing is opaque and when asked for details and confirmation of charges information was not provided. Also link to disconnect supply did not work and as yet not provided over email.
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Good morning Ross, thank you for bringing these issues to our attention. Please be assured I will looking into this and will be in touch later today to discuss further with you. Thank you - Fiona
Professionally dealt with and…
Professionally dealt with and informative
29 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your comments with us, Mandy! I'm happy to hear Mike was able to help with your account query. Have a lovely day - Fiona
Agent handling the call was polite and…
Agent handling the call was polite and helpful.
29 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Adrian, thank you for taking the time to share your feedback with us. I am so pleased Rahida was able to help with your query. Have a lovely day - Fiona
The customer service was fantastic…
The customer service was fantastic thank you
29 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback with us, Paul! Lyndsay will be so pleased she could help get your account sorted. Have a fab day - Fiona
Caroline was very professional and…
Caroline was very professional and resolved my issue very quickly.it is a breath of fresh air to speak to an advisor that does not refer to 2 other departments
28 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Alyson, thank you for taking the time to share your feedback with us. Caroline will be delighted with your lovely comments! I'm so pleased she could help you. Have a great day - Fiona
So quick to reply and helped with my…
So quick to reply and helped with my issue so professionaly thanks again. it was so easy!
28 września 2025
Opinia niezależna
Odpowiedź od Wave
That's great to hear, Brenda! Thank you for taking the time to share your comments with us, it really is appreciated. Have a lovely day - Fiona
i spoke to a lady called Joanne
i spoke to a lady called Joanne, she was extremely helpful and understanding .As being a first time customer with yourselves id highly recommend you after my experience with her .
28 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback about Joanne with us! I know your comments will mean a lot to her. I'm so pleased she could leave you with such a good impression of Wave! Have a lovely day - Fiona
Dealt with quickly
Dealt with quickly. Able to resolve the overpayments.
25 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Janet, thank you for your great feedback! I'm so pleased Petra could get your query sorted so quickly! Have a lovely day - Fiona
Appalling system
Appalling system. Any excuse not to refund customers balance
The staff are generally helpful but the company does not care about its customers
12 września 2026
Opinia niezależna
Odpowiedź od Wave
Good afternoon Mr Evans, please accept my apologies for this matter. I have tried calling you to discuss this but unfortunately have not been able to reach you. I shall send an email through to you now. Thank you - Fiona
Odpowiedź od Wave
Thank you for taking the time to share your feedback with us, Shelley! I know your comments will mean so much to Caroline, I will be sure to pass them on. Have a fab weekend - Fiona
You called me back within five minutes…
You called me back within five minutes lady on the phone was very helpful understood what I wanted to talk about advised what to do very helpful.
24 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Wayne, thanks for taking the time to share your review. I'm so pleased you found the callback service useful, and that we were able to help with your query. Have a lovely weekend - Fiona
Happy customer
Caroline dealt with query efficiently and professionally with a cheery voice
24 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your lovely feedback, Mrs Day! Caroline will be delighted! Have a lovely weekend - Fiona
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.