Wave Recenzje 

My phone call regarding incorrect billing, turning a business partnership into a limited company for no apparent reason and sending letters and texts saying the monthly payment was still outstanding despite it being paid on the due date sending bills for two accounts on different dates was handled in a very polite and professional manner by Laura, the lady I spoke to.
She said she would look into and resolve the matters.
It’s just a pity she probably does not have the back up of the rear echelons, but we will see.

Lovely lady called Deb helped with a payment - we hadn’t received the invoice in the post, that was the initial reason for our call.
She then took her time in explaining the direct debit process to my wife & I.
A caring & helpful member of your staff. Thank you Debs.

Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-back service. Excellent customer service. Thank you.

Your advisor was polite and patient, as she talked me through my billing issue.

The lady on the telephone was helpful and clear to talk to.

As a small family business where we don’t have different departments to sort things out it made a refreshing change to deal with a utility company where one person (Laura) stuck with us chasing and following up our concerns and emailing updates which resulted in her helping get a very positive result.

Absolutely useless company. They spend more time trying to explain there way out if a situation than helping me. There readings don’t tally up and they won’t listen when i explain to them about the sub meter dedtuctions they should be taking off so l’m paying for someones elses water as well as mine. Then they don't put a hold on my account while they sort it out ans charge me a late payment fee.
Can’t wait to find a new supplier who understands.
Be careful ……

Had a question about my water consumption and monthly payments which were answered quickly and efficiently.

Phone call answered quickly. Pleasant and informed response which answered my questions.

Will has been brilliant today, solved our issue and made things easier in a way we didn't think about. Thank you

Denise dealt with my issues today at 12:38 on friday 2 of october. Her customer service skills were amazing. She was ever so polite and did her best to solve every issue. I had 10 out of 10 for her service skills amazing.

Needed to transfer multiple accounts into a new name- Debs on live chat was very quick and helpful and all done within a short amount of time

Really helpful advice. Felt listened to and guided. Excellent customer service

Sandra was very helpful and understanding.

Very good customer service really helpful

Excellent service

We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to Sandra who sent us details on how to perform a stop tap test which found the leak. Also a big thank you to Chloe who is helping us with the leakage allowance. The customer services are always very helpful, pleasant and patient. Much Appreciated

The lady I spoke to was very reassuring

I had to call to question a rather excessive bill after a second estimated bill .
Thank goodness Lyndsey answered my call . She was so helpful and very quickly realised the problem . My problem was quickly resolved and i was mire than happy with the service i received .