Warranties 2000 Recenzje 

Very helpful

Judy was patient, friendly and explained matters clearly.

I purchased an extended warranty from Big Motoring for my Tesla Model 3 . I submitted a claim on 07/06/2026 through the Big Garage app after my car developed problems. After a week long wait I contacted Big Motoring and they directed me to Warranty 2000 for claim inquiries. However, despite multiple attempts, I have been unable to reach Warranty 2000 as my calls remain unanswered. I am currently uncertain about the next steps to resolve my claim and seek assistance on how to proceed effectively.

This company sells warranty policies that appear comprehensive at the point of sale but, in practice, rely on unfair and restrictive contract terms to avoid paying legitimate claims.

My claim was accepted in principle, yet Second Letter of Complaint / Letter Before Action confirms they arbitrarily limited payment using internal pricing, imposed a capped labour rate (£40 + VAT), and restricted repair time to 1.1 hours—then declared this the “maximum amount claimable".

They further relied on a clause allowing them to demand a “contribution” from the policyholder and to specify cheaper or reconditioned parts after the contract had already been sold.

In legal terms, this raises serious concerns under the Consumer Rights Act 2015, specifically:

Section 49 – failure to perform the service with reasonable care and skill
Section 50 – failure to provide a service as described at the point of sale
Section 62 – use of unfair contract terms, where clauses create a significant imbalance to the detriment of the consumer

These terms were clearly relied upon only at the point of claim to limit liability, despite the policy being sold on the basis that repairs would be covered. That is a classic indicator of misrepresentation and unfair terms in consumer contracts.

I formally set this out in Second Letter of Complaint / Letter Before Action, giving the company the opportunity to resolve the matter in full.

They refused, stating they were “unable to offer any further assistance". I imagine any senior management of the company were not informed of this complaint and it was only handled by a Customer Service (lack of) rep as no identification was made on the correspondence.

As a result, this dispute has now been escalated to the Small Claims Court, where I am pursuing:

Full recovery of repair costs
Reimbursement of the warranty premium
Statutory interest under Section 69 of the County Courts Act 1984
Court fees and associated losses

In my view, this is not simply poor service—it is a case of a consumer contract being structured in a way that undermines the rights it appears to grant, then enforced using terms that are likely to be challenged for fairness.

My advice: treat this warranty as potentially unenforceable in practice. What is promised at sale is not what is delivered at claim stage. Proceed with extreme caution.

Renewed my warranty with Clara who is always friendly helpful and informative, thank you!

Was very great personality friendly kind and very helpful with me. Helped me understand what to do and gave Great advice

Very smooth service from Clara

AVOID!!! I’d give this company 0 starts if I could I was sold a dream of any issues with my car I’d be able to get it sorted at the drop of a hat with no charges to myself
First issue I had was a fuel flap sticking which I took to a garage and repaired and next time I spoke to the garage they was struggling to claim the cost back of the repair
Second issue i had was my car vibrating on the motorway and i took it to a garage and it cost me £90 to diagnose it (i was told when buying this with the car that they would cover the first £100 for diagnosis fees) and then also had to repair the car myself
Third issue is a coolant leak which I’ve rang up about and they want me to pay myself to get it diagnosed and then send them an invoice of what it costs before carrying out the repair… now they tell me I don’t have breakdown cover if my car breaks in the mean time

Honestly it’s actually cost me more on top of the warranty and I regret getting it as I could’ve fixed these problems myself, I’ve actually asked for a partial refund and they can keep the other years warranty as it’s not worth a penny

Very interesting reading all the numerous negative reviews on Google and to anyone thinking of taking out a warranty, my advise don't ! The numerous negative reviews can only be backed up by my experience. Simple example for you is a coil spring which is on the list I had of things that was covered, now to me a coil spring can be either ok or its snapped that's it so you would think if a coil spring happened to snap you would be covered right? Wrong if its corroded as I was told then it wouldn't be covered as it would be classed as wear and tear so unless your coil springs have only been on a few months then they ain't covered and the good old "wear and tear" phrase will come out, honestly how this lot sleep at night is beyond me. Anyway just some advice make a subject access request with them for all your telephone communications, I was provided with 3 out of 13 calls requested ( update: after seeing their reply please see below the list of calls i requested and make your own minds up whether or not it was only 6 calls i requested, more lies, honestly not to be trusted!!!!)
Friday 28th November 2025 09:01 and 13:57.
Monday 1st December 2025 12:53
Thursday 4th December 2025 16:06
Tuesday 6th January 2026 14:26
Wednesday 7th January 2026 14:18, 16:02
Monday 12th January 2026 14:26
Thursday 15th January 2026 14:08
Wednesday 21st January 2026 14:16
Tuesday 27th January 2026 14:15
Thursday 29th January 2026 15:32
Monday 23rd February 2026 13:46
so I've obviously had to forward my complaint onto the Information Commissioner's Office which I will be chasing up to my last breath as I need them calls, and lastly if like me you have been appallingly treated by in my opinion a company that should not be allowed to carry on behaving this way with hard working people seeking peace of mind for their vehicles that they rely on then you may want to follow my path by submitting a pack with all the evidence you have to Matt Allwright at bbc watchdog (google the email wouldn't let me post it) I feel your pain guys this is wrong and needs calling out!! And if anyone is still in doubt go check out all the reviews on Google not here, that many people can't be wrong.

Very happy to be contacted by Ethan, who was very professional and most helpful in assisting us.
Regarding the warranty on our Motorhome, we were delighted to be contacted to ascertain whether we wished to purchase an additional warranty, now that the original period of extended warranty was expiring.
Ethan explained clearly what was on offer, along with the associated costs and made the whole process easy for us. He had offered to ring back at a more suitable time, as I was out when the initial call was made and this he did, which was most pleasing. He then allowed us thinking time once the options had been discussed and again he contacted us, as promised.
We were very happy with his professional, relaxed and friendly approach, making us feel at ease and everything was explained very clearly.

Me again. One case was sorted but because of V12 involvement. Continued this case, as there was many faults I still have no answer. You confirmed which email to send and since then, you have ignored 5 emails! Not even one response! Your customer service is beyond awful, ridiculous! Your service is worth minus 100 as there is no service! You sell this rubbish warranty and then you don't give a 💩 ! The most awful company I have ever dealt with
Please avoid! You will have to pay for the work anyway So pointless to buy anything from them Pointless! And! If- warranty 2000 - you add any comment here but ignore my email I will share this here as I am going to gather as many evidences as possible to support my court case! I wish to tell you what I'm thinking about you, but can't find any website-appropriate language

My car was taken to one of Warranties 2000's approved garages on the morning of 8th June. By lunchtime the same day, the garage had diagnosed the fault and attempted to submit the claim to Warranties 2000, who handle claims on behalf of my Cover warranty.

After hearing nothing for several days, I contacted Warranties 2000 and was told they hadn't received the claim. When I spoke to the garage, they confirmed the claim had definitely been submitted and that they had even spoken to Warranties 2000 about it. After further back-and-forth, the garage was eventually told that Warranties 2000 had been experiencing issues and the claim hadn't even made it into their queue until the Friday.

The following Monday I chased multiple times throughout the day and was repeatedly told there was no update. Later that afternoon I was informed they needed additional documents before they could proceed, despite being told that note had been placed on the file the previous Friday. I immediately supplied the documents, waited two more days, and called again, only to be told they couldn't find them. After some searching, the representative suddenly "found" them and assured me the claim should be reviewed by the end of that day.

When I called back after 5pm, I was told nobody had looked at it. One member of staff kindly said she would add it to her workload and review it the following morning. Fast forward to today, nearly two weeks after the car first entered the garage, and I still have no decision. I spent 30 minutes on hold only to reach someone who said they were merely helping out and could only take a message.

Meanwhile, I've been left without my main transport, paying for taxis and other additional expenses while waiting for a decision that should have been made long ago. The delays, poor communication, and apparent lack of urgency have been extremely frustrating.

I can't fault the staff themselves, who have all been polite and pleasant to deal with. However, not one person has apologised for the repeated delays, which suggests this level of service may simply be considered normal.

Based on my experience, the claims process is slow, disorganised, and leaves customers bearing the cost and inconvenience while waiting endlessly for progress.

At this time, I still don't have my car back and no sign of when or if Approval will be made so I can get it back!

Don't deserve the 1 star.

This company are atrocious and will make up any excuse for not paying out the warranty when making a claim.
For clarity I have pasted in an extract of my warranty I had with them as per the below:-

PLATINUM PLUS MEMBERSHIP

The following components are covered against Mechanical Breakdown (as defined elsewhere
in this document) of those items listed below.
Please note any parts not listed are specifically excluded.

Engine – All components contained within the cylinder block and head including pistons, rings, crankshaft,
big end bearings, manifolds, rocker assembly, timing chains, timing gears, distributor drive.
Excluding Dual Mass Flywheel.

Turbo Unit - All components including inlet and exhaust turbine shafts, bearings, bushes, wastegate
devices.
Turbo cover ceases at 7 years or 80,000 miles whichever comes sooner.

Gearbox – All components contained within either manual or automatic transmissions including gears,
bearings, clutches.

Clutch – All components including clutch plate, clutch cover, thrust bearing and or release bearing.
Limited to one clutch repair during the warranty duration.

Differential – All components including gears, pinions, bearings, shafts.

Drive Shafts – All components including propshaft, drive shafts, C.V. joints, couplings.

Steering – All components on steering systems including power steering units, rams, pumps, reservoirs, steering box.

Propshafts – Propshaft including universal joints and bearings.

Suspension – All components including control arms, bushings, ball joints, pins.

Bearings – All components including wheel bearings, seals, hubs, flanges, where mechanical breakdown has
occurred causing sudden stoppage of their function.

Cooling System – All components including radiator (excluding external damage), matrix, water pump, head gasket, thermostat.

Ventilation - All components including heater assembly vents, tubes, controls.

E.C.U. – All components including solid state control units, triggering units, distributor, coil.

Electrics – All components including motors, solenoids, relays, alternator, starter motor, switches, computers.

Braking System – All components excluding brake discs and brake pads.

Fuel System – All components including fuel pump, carburettor, sender units, gauges, air flow meters, accumulator fuel distributor, regulators.

In my case our car needed to have a timing chain replaced as it had had become stretched.
The garage put down the cause of the fault as being the pulley tensioner which is part of the timing tensioner assembly.

A timing chain, its tensioner, and the associated guides operate together as a single synchronized assembly. If a faulty tensioner causes the chain to slacken, stretch, or jump, the chain suffers consequential damage, and the two cannot reasonably be separated for a repair.

Under my Warranty as per above in the Engine section it lists the following;

"Engine – All components contained within the cylinder block and head including pistons, rings, crankshaft,
big end bearings, manifolds, rocker assembly, timing chains, timing gears, distributor drive.
Excluding Dual Mass Flywheel."

Now if you see the response email from advisor at Warranties 2000 was as per below:-

Good morning,

We have started the claim.

We do, however, require the cause of failure for the NOx sensor.
Please can you ask the garage whether they have identified the cause of failure for this part.

Unfortunately, the timing belt and pulley are not listed components and are not covered under your policy.

Kind regards

Beth

Claims Advisor

Warranties 2000

01132711180

After receiving email from them we called them and they said the pulley system tensioner and the timing chain are separate systems and as such they wouldn't be paying out for timing chains as it's not covered.

We are having to go down the route of their official internal complaints procedure to resolve this, but so far they are not playing ball on this.
Seriously avoid this company at all costs.
This review will be one of many against this company I will be making until they pay out as per the warranty.

After taking out gold plus cover. Had the car 2 months when the engine light came on. Tried to get local garages to do warranty work but none would touch it as they never get paid or have to chase for payment. Got in touch and was told we could pay and claim back which we did £1600 later claim went in. Was told the works were not covered after telling Warranties2000 the problem and them telling us that it was covered. 3 weeks later engine light came on again which this time was heat pump and plugs. Again told that this was not covered. I will never ever again take a warranty out on a used car.

I spoke with Claire and she dealt with the call quickly and efficiently

Called me back when they said as I was driving at the time and unable to talk at the time

Very swift response from Rosie thank you

Its beyond a joke now, my claim for a washer pump.was authorised on the 8th April 2026. The garage sent the invoice for payment of the claim the next day.
Since then I have being calling near enough every week with an update to when the garage can expect payment.
I have been told its a problem from.the finance company to the garage has not sent an invoice.
So I email them a copy of the invoice which was sent to someone called Daniel the 22nd of May.
Again I was told they garage can expect payment within 1-2 days guess what!! we are still waiting. I have loss count the amount of times I've called.
Its beyond ridiculous and I shall be considering legal action to get my money back and will also be sending a complaint to the ombudsman.