Wards Recenzje 

My son is in the process of buying his first property and I contacted Wards in Snodland to book a viewing of one of their properties. I spoke to a lovely lady called Monika who was by far the most knowledgeable and helpful estate agent I have ever dealt with (I’ve dealt with a few in my life, most of them rubbish). She was excellent at her job, very friendly and enthusiastic, it was nice to speak to someone who genuinely wanted to help.
She spent a lot of time talking me through lots of details and giving me some excellent advice.
I asked for recommendations for a solicitor and she highly recommended Martin Tolhurst, who was also excellent.
She also recommended that my son talk to Mortgage Matters, a highly regarded mortgage broker, who has been brilliant and is in the process of getting a much better deal for my son than one he was offered elsewhere.
Although my son ended up putting an offer in on a property with another agent, Monika has still offered any help or advice we may need.
There is a marked difference between Wards and the estate agent who is selling the property my son is buying. They’re nowhere near as good but unfortunately we have no control over that.
If we’re buying or selling property in the Kent area again Wards will be the estate agent we go to. Excellent service, I can’t recommend them highly enough.

Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.

First class service from Wards as a buyer!
We want to thank in particular Vanessa Reeves who went above and beyond to help our Dad buy his dream bungalow. She liaised with us and the vendor to make it happen! We cannot thank her enough for everything in every respect. She is a real credit to your company. Thank you.

We recently moved out from a property managed by this agency and overall the process was completed, but there were some concerns regarding deposit deductions.

A £150 deduction was proposed for reinstalling a shower screen. Initially, only a quotation was provided, and an invoice was issued later. While the work does appear to have been completed, no evidence of damage was provided — only that the screen needed to be refitted.

Communication was generally polite, and the remaining deposit was returned promptly, which we appreciated. However, the deduction itself felt questionable, as it related to reinstallation rather than repair.

I would recommend future tenants ensure that any permissions or changes are confirmed in writing and that detailed check-in/check-out records are kept.

Overall, not a negative experience, but something to be aware of

We were served with a section 21 no fault eviction notice. I phoned up Wards regarding a property that i saw advertised, and a lovely lady called Jade dealt with my phone call. She was very honest about the property I was interested in viewing, telling me that the landlord was looking to sell this property in the future. After taking all my details, she informed me of a property that was just about to come onto the rental market. We were interested but wouldn't be able to view for a couple of weeks as we were going on holiday. After an hour of getting off of the phone, Jade called me back to say the landlord had dropped in the keys, and we were able to arrange a viewing for that afternoon.
We liked the property, put in an application, and, within 3 weeks we had the keys. Jade was so helpful throughout the whole process, keeping us fully updated. We could not fault Jade at all!

Super unflexable ,curt & generally unhelpful would avoid ..

Joanne from the property management team has been amazing and so efficient 🙂

Maria at Wards, Herne Bay was helpful & professional with my rental property and pleasant to communicate with, The little welcome pack you get when you pick up your keys is also a nice little touch.
Thankyou.

Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.

I was looking to purchase through the Herne Bay branch and all the team there were nothing short of fantastic throughout! Id also like to mention Rachael R-B (Sales progressor) who kept me updated and really well informed, no question ever to daft and so friendly and easy to communicate with. In the end my purchase wasn't meant to be but it did encourage me to try and sell through Canterbury Wards and my experience with Jade continued just as brilliantly as it had with the Herne Bay branch!

Fantastic outcome!!! Ashley came to value my property, was so friendly, and positive! Made me feel I was definitely doing the right thing, after having doubts with other estate agents!!! A brilliant team at the Birchington branch, they all played their part in the sale, and my property sold within a month!!!! What a result!!! Wouldn't go anywhere else!!

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional—warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

I have recently purchased a Bungalow in Northumberland Heath from Ward of Barnehurst.
I must thank Ann McDonald and the team who went over and above from the 1st viewing to the completion.
Ann, was excellent with dealing with the pro-bate of the property which made it stress free on my behalf.
The communication was excellet.
I certainly would recommend Ann and Ward of Barnehust.
Thank you all at Ward.
Bill Walsh

In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.

Wards of Sheerness have been fantastic the whole way through the process of selling my home. From instruction, Matthew & Jordan kept me well informed and left me feeling confident that my property was being marketed in the best way. When the sale progressed, I was passed over to Rachael, who has been absolutely amazing! She has been so helpful and friendly and has made sure I have been kept up to date the whole way through the process. Thank you all so much for your help!

I had a really great experience working with Harry James throughout my tenancy process.

From start to finish, he was professional, responsive, and extremely helpful. Moving can be quite stressful, especially with referencing and tight timelines, but Harry made the whole process much smoother. He kept me updated at every stage and was always quick to respond to any questions I had.

What stood out the most was his proactive approach and genuine willingness to help — he went the extra mile to coordinate things efficiently and ensure everything progressed as quickly as possible.

Thanks to his support, I was able to move into the property without unnecessary delays, which I really appreciate.

I would definitely recommend Harry James to anyone looking for a reliable and supportive letting agent

Emily has been amazing so far with our experience with Wards as first time buyers we are new to everything so can be a bit scary! But Emily has made this process a lot less scary! , communication is amazing always keeping us in the loop with what is going on and making sure we understand everything! Very happy and definitely recommend Herne bay Wards

Wards of Eynsford were fantastic during our purchase of a property from them. They were super helpful accomodating viewings, negotiations with Shannon, and pushing for completion. Specifically Judy, she was amazing at keeping me updated as well a support system. Louisa is also so wonderful and helpful; they are a fantastic team.

The girls at the Rainham office in Kent were very nice and helpful Natalie, Judy, Alison, summer, they went above and beyond with the sale of my house etc.

Emma was excellent...

After a fairly lengthy purchase process full of complications, we were eventually connected with Emma Penfold as our sales progressor. She stayed on top of everything, helped move the process forward and connected the right people to get around all of the hurdles we had to deal with. She helped turn what was a stressful expereince into a success.

Thanks for all your help and support. As a first time "buy to let" buyer, your support was greatly appreciated.