So far all the Vulpine items I have had have been very high quality. I have a tee shirt that is ten years old, has been washed hundreds of times and is still in great condition. My most recent purchas... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Abbiamo conosciuto il brand molti molti anni fa durante un evento Brompton ad Oxford. Da allora mio marito non può fare a meno delle loro Merino's Polo. Sono davvero eccezionali!!
Great quality jeans, this isn't my first pair, they look really smart so I've bought about 4 now. Slim fit more than skinny which I prefer as cycling a lot in skinny jeans is never that comfy. Hold th... Zobacz więcej
2nd pair of men's padded boxers for cycling purchased. Ordered medium this time instead of large. They seem to be a better fit around the thigh, although there isn't much difference between the sizes.... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We make a range of technically advanced, finely detailed, everyday cycling clothing for men and women – apparel that meets all your needs while you're riding, and when you arrive too. We passionately believe that every ride on every kind of bike is beautiful.
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Zjednoczone Królestwo
- www.vulpine.cc
4,5
Doskonała
112 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Zazwyczaj odpowiada w ciągu 24 godzin
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Extremly long shipping times and huge extra charges.
The products themselves are good, but the shipping times could be a lot better. After placing my order, it took several weeks for the package to be delivered to the EU. I encountered an issue with the sizes not fitting, so I had to exchange the products, which cost me an additional 20 euros for the return shipping. Almost two months from the original order, I have finally received my clothing.
Adding to the inconvenience, I have yet to receive a refund for the initial order. This essentially means I've paid for the order twice, which adds to the overall dissatisfaction with my experience.
EDIT: I finally received my refund, but was charged an additional 20 euros for currency transaction fees - this is simply ridiculous.
To sum up my experience: I ended up paying an extra 40 euros on shipping and transaction fees, had to wait two months to receive the correctly sized items, and to get a refund for the returned goods. I won't be making any more purchases from them.
5 kwietnia 2024
Odpowiedź od Vulpine Cycle Clothing
Thank you for sharing your feedback, Ilja.
We apologise for the long shipping times and the inconvenience with the exchange process. We've sent you an email to follow up on your refund and ensure it gets resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
The Vulpine Team
Really nice products and service
Really nice products and service. Loses a star as the shorts I bought lost the main button within the first couple of hours
24 marca 2024
Odpowiedź od Vulpine Cycle Clothing
Thanks for your review, Jonathan. We appreciate the positive feedback on our products and service.
We apologise for the issue with the button on your shorts. We've issued a partial refund as an apology. If you would like a replacement, please contact our support team, and we'll sort it out promptly.
The Vulpine Team
Great comfortable top
Great comfortable top. Comes up large, I'm normally a medium but small is adequate. Could be a bit cheaper to compete with other brands.
10 marca 2024
Odpowiedź od Vulpine Cycle Clothing
Thanks for your review, Jack!
We're glad you find the top comfortable, and we appreciate your feedback on sizing and pricing.
The Vulpine Team
Quality clothing as always
10 marca 2024
Odpowiedź od Vulpine Cycle Clothing
Thank you, Mark! We appreciate your feedback, and are happy to hear you are pleased with the quality of our clothing.
The Vulpine Team
Well made and durable cycle gear
1 marca 2024
Odpowiedź od Vulpine Cycle Clothing
Thanks for the feedback, Ged! Glad to hear you're pleased with your purchase.
The Vulpine Team
Good value
Good value. Good quality clothes for cycling and outdoors. Smart but functional. Good delivery.
25 lutego 2024
Odpowiedź od Vulpine Cycle Clothing
Thanks for your review, Chris!
We're glad to hear you're enjoying your new items.
The Vulpine Team
Great Products and delivery
27 grudnia 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the positive feedback, Pietro.
Great to hear that you like our products and that delivery was swift!
The Vulpine Team
The sizing is too big
The sizing is too big, as a regular size 10 this is much more like 12-14 and not necessarily a female cut I think
27 grudnia 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for your feedback, Kirsty.
We're sorry to hear the jeans didn't fit. If their measurements don't match our size chart, they might be mislabeled. Let us know, and we'll gladly send a replacement. Otherwise, you can return them through your account.
Please get in touch if you have any questions or feedback.
The Vulpine Team
Service has been terrible
Service has been terrible.
I requested a return more than 3 weeks ago. Each time I get an initial response asking for a picture which I send. Then each time radio silence despite multiple chasers, I just want to send items back. So far still no response with returns confirmation.
On top of this one of the items they sent was the wrong size but in the right packaging label and a couple of the items had frayed edges and poor stitching. So quality wasn't the best even before the returns stage. I was very interested by this company but very disappointed. I am giving 2 stars as at the price I paid I thought it was reasonable value(if you get the order you want and one of the better finished items)
14 lutego 2024
Opinia niezależna
Odpowiedź od Vulpine Cycle Clothing
We are sorry to hear about the extended delays with your return and the quality issues you experienced.
It seems there might have been an error on our end with receiving your follow-up emails, and we apologise for the inconvenience. To avoid further delay, we've sent you a free returns label directly - please check your email for this.
We're also sorry about the quality issues you experienced. Please include the affected items in your return, and we'll issue a full refund for these and investigate further.
Thank you for your patience and understanding.
The Vulpine Team
Love my new cycling jeans
Love my new cycling jeans. Have always been a fan of Vulpine clothing and they continue to please. I've tried a variety of others Rapha, Osloh, and Vulpine are up there with the very best. The combination of feature/fit/price is spot on. Great materials which work well on or off of the bike.
28 grudnia 2023
Odpowiedź od Vulpine Cycle Clothing
Thanks for your great feedback on our cycling jeans, Peter!
We're thrilled to hear that you find them on par with the best! That's always been our ambition, and our design team were very happy to hear your review. Your support means a lot to us.
Best wishes,
The Vulpine Team
Designs are great, sizing & shipping are not
Really like some of the designs. However, for the cycling trousers small is too small and medium is too large. They say the sizing is just a guide, unfortunately I keep getting the “guide” wrong. As for shipping, this too is hit and miss. When I lived in the UK postage was fine. Shipping to Canada is guess work. The website provides you with the shipping charge but by the time it gets to you expect another £30 to be added as they change over from one postal carrier to the next. Not every time but enough so that Vulpine sales are now not worth the effort. Vulpine blames customs, I blame Vulpine for not choosing a better shipping partner. Needless to say I cannot give a good review hence the 1 star for design.
27 grudnia 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for taking the time to share your feedback with us.
We're sorry to hear about the challenges you've faced with sizing and shipping. We understand the frustration of dealing with inconsistent sizing and unexpected shipping charges on international orders. Your feedback is crucial as we aim to improve these aspects of our service.
We would like to remind our international customers that orders delivered outside the UK/EU may be subject to import duties and taxes. These charges are beyond our control. We advise contacting your local customs office for more information on potential charges before placing your order. This is an important consideration, and we're working to make this information as clear as possible on our website to avoid any surprises.
If there's anything specific we can assist you with, or if you'd like to discuss this further, please don't hesitate to reach out to our customer service team.
Kind regards,
The Vulpine Team
Odpowiedź od Vulpine Cycle Clothing
Thanks for taking the time to leave a positive review, James.
We're glad to hear that you're pleased with your purchase and that the delivery was prompt!
Best wishes,
The Vulpine Team
Recently bought some Vulpine cycling…
Recently bought some Vulpine cycling jeans and a waterproof jacket, both size L.
The jeans were fine (I've bought them before) but the jacket was very much too small, not a 42-44 chest as advertised.
I sent a return request 4 days ago so I could return the jacket for an XL, but nobody has bothered to make contact! Very poor customer service, surprising really as their clothing is a bit niche and certainly not cheap.
I'll stick to Rapha in future!
9 stycznia 2024
Opinia niezależna
Odpowiedź od Vulpine Cycle Clothing
Thank you for taking the time to share your feedback, David.
We are truly sorry to hear about your recent experience regarding your return. We aim to respond within 2 working days, but due to the high volume of requests this season and the specific timing of yours, we unfortunately fell short of this commitment in your case. Please accept our apologies for any inconvenience this has caused.
We have now processed your return request. You should find all the necessary details for the exchange in your email.
Thank you for your understanding and for highlighting this issue to us. Should you need further assistance, please feel free to contact us directly.
Kind regards,
The Vulpine Team
Faulty product but excellent service
Service was great, I bought a Gilet vest, first time wash following the instructions it tore up. I received another from them, thank you. The second one I received after a second wash, very carefully, it tore another hole again same spot near the interior pocket. This product is no good. I give up on this.
UPDATE: I rarely leave reviews especially for negative ones. Upon writing my negative review above I received my full refund of this product without asking for it. Very generous of them. I own a couple of their jackets and I loved them and wore it out for 8 years until I didn’t fit them from my pandemic fatness. I think they make great stuff but there’s something odd with both my gilets I received.
22 listopada 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the review.
We're really sorry to hear about your experience with the Gilet. It's concerning that even with careful handling, the product did not hold up well. We appreciate you giving us the chance to rectify the situation with a replacement, and we understand your decision after the second issue.
We've processed a full refund for you. If there's anything else we can do to assist, please don't hesitate to reach out.
Kind regards,
The Vulpine Team
Odpowiedź od Vulpine Cycle Clothing
Thank you for the review, David.
We are delighted to read your positive feedback, and we really appreciate your recommendation.
Kind regards,
The Vulpine Team
I didn't receive my order due to…
I didn't receive my order due to problems with the delivery service. But I did get my money back without any problems
21 listopada 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the review.
We are sorry about the delivery issue, but we are happy to hear that you were swiftly refunded. We hope your new order has arrived and that you are satisfied with your purchase.
If you ever have any questions, please feel free to reach out to our support team.
Best wishes,
The Vulpine Team
Products were delivered on time
Products were delivered on time
Because they are Christmas gifts have not been worn yet
But look nice quality
3 listopada 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the thoughtful review, Caroline.
We hope the gifts are well received, and we extend our warmest wishes for a joyous Christmas.
Kind regards,
The Vulpine Team
Great jacket
Great jacket, great colour, delivered promptly, and at a good price.
30 października 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the review, Ben!
We really appreciate your positive feedback, and it is great to hear that you are pleased with the jacket.
Kind regards,
The Vulpine Team
Quality after-sales service
Quality after-sales service: answers to questions about order tracking, responsiveness, handling of product returns.
31 października 2023
Odpowiedź od Vulpine Cycle Clothing
Thank you for the wonderful feedback, Jean.
Your positive comments about our after sales service are greatly appreciated.
Best wishes,
The Vulpine Team
Amazing customer service
Amazing customer service. There was an issue with my order due to the postal service and Vulpine promptly communicated with me and quickly resolved the issue. The jerseys are also just what I needed, good quality, and I will no doubt be buying more products from Vulpine. Thank you!
30 października 2023
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