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Vodafone UK - Norwich Recenzje 

169
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Wynik TrustScore: 4.5 na 5

4,6

Operator sieci komórkowej
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120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB

•

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Operator sieci komórkowej
  2. Sklep z telefonami komórkowymi
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu
  5. Dostawca usług telekomunikacyjnych

O Vodafone UK - Norwich

Napisane przez firmę

Brands Available Here: Vodafone & Three Visit Our Website - Vodafone Visit Our Website - Three

Dane kontaktowe

  • 120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, Zjednoczone Królestwo

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

169 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(169)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 40 120

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Oceniono na 5 z 5

Samuel @ Norwich branch was very helpful

Samuel at the Norwich branch was very helpful, informative and explained everything to me clearly. He switched me to Vodafone in record time and I walked out with a new phone. Definitely would recommend

5 sierpnia 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi Lee,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Alan

Alan, in the Vodafone shop in Norwich , sorted the issue in no time at all after I had spent ages online to Vodafone and received a new sim but still had the same issue

2 sierpnia 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hey Ronald,

Thanks for letting us know what an amazing job Alan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 4 z 5

Samuel was friendly and knowledgeable

Samuel was friendly and knowledgeable. Made me aware of what was going on as I was getting my contract sorted.

1 sierpnia 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi Alex,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Really good service

Really good service, will definitely be returning to the Vodafone store in Norwich

31 lipca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi James,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Darragh served me patiently and…

Darragh served me patiently and efficiently, even a second time when things didn’t go according to plan.

6 lipca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi Howard, It's great to see Darragh was patient and helpful while we got everything sorted for you.
Thanks, The Vodafone Social Media Team

Oceniono na 5 z 5

The reason I visit Vodafone was because…

The reason I visit Vodafone was because the mobile service of my wife and daughter were terminated. I have no idea what was going on but it mess up my routine life because loss contact with my family.
When I visit the shop at Chantry Place shopping centre, the first staff spend 20 minutes to find out what was wrong in my account. The initial payment set up by Vodafone staff was incorrect. However, that staff didn't know how to fix it. And I was transfer to the other staff who is Mat, the technical expert in that shop. Mat is the most effective staff who knows everything. Mat spend 5 minutes to detail check my account profile and explain to me where is the problem very clear. And try to fix up by his professional knowledge and slow computer. We spend 15 minutes to fix up everything. Afterward, we phone to service hotline to reconnect my service. That was unbelievable nightmare. More than 1 hour waiting, waiting and waiting. The service hotline reconfirm everything was correct and promise to reconnect the service within 24 hours. I have no choice to accept it as the solution. For the Vodafone, even there has many staffs seems not qualified. However, the good things is you have a technical expert like Mat. He knows all the tricks to find out the root problem and fix it effectively and professionally. Mat is very polite, patient, effective and professional. I would like to give Mat 10 stars. Thank you.

13 czerwca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hey Chunkit,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Great experience

I needed help with my broadband and Tay helped me to fix my issue. He was on the phone to help team and helped me to sort out all my problems

19 czerwca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi Ann. Thank you for your review for Tay. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Tayfun was fantastic!

Tayfun was friendly, great with our son, and found us the best deal. He explained everything through and was very professional. Would highly recommend him.

17 czerwca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hey Leah,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very helpful store

I have been to Vodafone store to get a new phone and get help to transfer my WhatsApp to new phone and Tay in store helped me to sort it all out and take his time to explain it all for me how to use the new phone. Thank you Tay and Vodafone.

5 czerwca 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hey Dallas,

Thanks for the lovely review and fantastic support for Tay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very good efficient and helpful and kind

29 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi Hannah,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Tay was absolutely fantastic

Tay was absolutely fantastic, gave us some really good advice and helped my family get 2 new phones and sorted out our contracts for us too!

29 maja 2023
Opinia niezależna
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Odpowiedź od Vodafone UK - Norwich

Hi Giles,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Great help

Caitlin was a great help and did exactly what I was hoping for, well done

25 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Rob,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

5star service from Tay, Thanks 😊

Me and my son was served by your customer service Assistant Tay today and he was absolutely amazing, took us through all our options whilst upgrading our handsets/plans, he explained everything thoroughly and was so knowledgeable regarding the products we purchased. 5star service. Thanks Tay 😊

21 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Kelly,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Alan was superb

Alan was superb. I had issues with my watch connecting to mobile data, 3 days on chat and forums to no fix.

Alan fixed it within 30 mins and very knowledgeable. Thank you Alan.

21 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi Daniel,

It's great to hear Alan was able to fix your watch issue so quickly. If you ever need anything else, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Good service in vodaphone shop in Norwich

Alan in the Norwich shop was extremely helpful and put me a new SIM card into my new iPhone v quickly
He was friendly and knowledgeable so I’m happy togive him a 5 star rating

20 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi there,

Thank you for the feedback for Alan, it's really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Samuel was brilliant in reassuring me…

Samuel was brilliant in reassuring me that he could solve my never ending problem with my mobile wifi box. Samuel was friendly and knowledgeable without talking down to me. Before visiting the Norwich store I had tried to resolve my issue online, with Tobi then an agent Pooja he was absolutely terrible I was online 1hr 45 mins on Thursday 11th May from 12.20pm with no resolution to my problem, but he created another by reducing my accumulated pay as you go data on my mobile phone to half

16 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Dianne,

Thanks for letting us know what an amazing job Samuel did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Help for a retiree!

Very knowledgeable member of staff, Tayfun, helped sort out bringing an older customer into the 21st with a SIM only contract.

16 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Anon,

Thanks for the lovely review and fantastic support for Tayfun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Great

Great experience

16 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Owen,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 1 z 5

Vodafone steals from it's customers

Vodafone steals from it's customers, both current and former.

Deliberately delaying thieves!

All over £208 they stole from me in May 2016! I have proof on my bank statements, and Vodafone don't believe it. Even though the file was downloaded from my bank via its app.

I want my £208 back you stole, or I will sue you for it in court! Is this clear enough Vodafone!?!

10 maja 2023
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi Thomas. It's disappointing to see your comments, concerns and feedback. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/3K1e4GB, Twitter https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat or Instagram https://ig.me/m/vodafone advising that you've been signposted from Trustpilot.

Vodafone Social Media Team

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