Odwiedź tę stronę

Vodafone UK - Norwich Recenzje 

165
•
Wynik TrustScore: 4.5 na 5

4,5

Operator sieci komórkowej
Napisz recenzjęOdwiedź tę stronę
Napisz recenzję

Lokalizacja

Zmień lokalizację

120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfield, GB

•

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the I DID IT STAFF) Also set up and updated my new mobil... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the pro... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Operator sieci komórkowej
  2. Sklep z telefonami komórkowymi
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu
  5. Dostawca usług telekomunikacyjnych

O Vodafone UK - Norwich

Napisane przez firmę

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Dane kontaktowe

  • 120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfield, Zjednoczone Królestwo

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

165 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(165)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41 574

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

I popped into the vodafone store..…

I popped into the vodafone store in Chaplefield Norwich to review my account,
I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whilst applying a discount.
I'm a very happy customer, leaving with 2 devices and a nice discount 👍.

14 lipca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi Leon, thank you so much for your wonderful review and the amazing support you’ve shown for Caitlin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Oceniono na 5 z 5

Quality of service

Quality of service, professionalism, knowledge listening and understanding thank you very much to Taylor at the Norwich store

26 czerwca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey there,

Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Thank you so much to Matt (at the…

Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the
I DID IT STAFF)

Also set up and updated my new mobile very knowledgable, kindness and support. Again Thank you very much Matt, I appreciate your hard work. Bless

23 czerwca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Margaret,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Changing phone contract.

Today we were served by a very helpful and polite Caitlin, she sorted out a new phone contract for us with no pressure and we came away happy.

9 czerwca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Michael,

Thanks for the lovely review and fantastic support for Caitlin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very Impressed with the Customer Service

I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the processes well. I was dreading swapping my phone for a new one but Matthew did all the work for me. I apologise for the tears ! I have since got used to my new phone - thanks to you all.

11 maja 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 1 z 5

VODAFONE ARE 💩 they couldn't give me…

VODAFONE ARE 💩 they couldn't give me broadband or telephone service so I only had a mobile with them it was ceased and it's all now with EE and BT as I won't bother with these idiots again as they are too expensive

10 lutego 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey,

It's disappointing to hear that you're unhappy with the service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Great customer experience

I had a great experience with Vodaphone in Norwich both yesterday and today. My phone issues were successfully solved thanks to Adam, who was very knowledgable, professional and extremely helpful/patient with me. I would definitely recommend going to Vodaphone for dedicated customer service!

16 maja 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Matthew has often helped me

Matthew has often helped me. My sight is poor and he has always been VERY patient. I heartily compliment him on his care
.Please record this testimony. From Rosemary.

14 maja 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Rosemary,

Thanks for the lovely review and fantastic support for Matthew.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Nothing was too much trouble

I called at the Chantry Place Norwich branch. Jacob and Mia sorted out my problem with great care and attention. I felt as if nothing was too much trouble. A great advert for the branch/company.

30 kwietnia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Emma was very helpful and friendly

Emma was very helpful and friendly

23 kwietnia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Thomas,

Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Neave was awesome helped with all I…

Neave was awesome helped with all I needed excellent customer service thank you 🙏🏻

21 kwietnia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hi Gareth 🙂 Thank you for leaving us some amazing feedback. We're happy to see you’ve had some awesome help from Neave. If you need any help from us in the future you know where we are. Liam

Oceniono na 5 z 5

Excellent service.

Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained everything clearly and concisely so I left the shop very happy with my new contract. Very well done to both young ladies.

25 marca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Rob,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Oceniono na 1 z 5

These people should be underground …

These people should be underground …
The most stupid company on the planet

24 marca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Val,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Amazing

Amazing, super service in Norwich store - Matt and Jacob, thank you
Ginnie and Philip

15 marca 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Philip,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Jacob was brilliant in Norwich

Jacob your advisor in Norwich Chantry Place store was helpful, patient and a credit to your company. Thank you

19 lutego 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Paul,

Thanks for the lovely review and fantastic support for Jacob.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very friendly and helpful

Rarely enjoyable changing your phone and contract but Ogeh in Norwich Chaplefield worked me an excellent deal, sorted the phone delivery and transferred all the data with a smile on his face. Thanks to him for his customer friendly attitude and effort.

11 lutego 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Andy,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ogeh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Neave was very knowledgable and helpful.

12 lutego 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Clare,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Caitlin was totally amazing at…

Caitlin was totally amazing at supporting us today
Made it easy & pain free
Very professional & a pleasure to deal with
Thank you very much!

24 stycznia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Emma,

Thanks for the lovely review and fantastic support for Caitlin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

I went into the shop to order a new…

I went into the shop to order a new phone was greeted by a lovely young lady named Megan who obviously has the patience of a Saint! I had just driven to the city after a very busy week of work with 7/8 year olds more or less feeling brain dead! Megan explained everything several times for me to understand!! She is a true Ambassador for your company worth her weight In gold.
Have been able to order a phone and will be returning to collect it shortly, in hope of Megan being in to again explain it all!!Thank you so very much Debsx

16 stycznia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Debra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

I went to change my Tariff and the Very…

I went to change my Tariff and the Very helpful staff ,( Neave),sorted me out very quickly and explained the steps as she went.

16 stycznia 2026
Opinia niezależna
Logo Vodafone UK - Norwich

Odpowiedź od Vodafone UK - Norwich

Hey Chris,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej