Vilayer LTD Recenzje 

Rented a 7 Days server from them. Took a while to come online, not too bad though. Definitely not "instant" as they advertise, and world generation took almost a full hour, but meh, those things can be forgiven.

We got onto the server, and it worked really really well for about a week. Then it went to "Unknown" status. I submitted a ticket, and like so many others before me, their reply was that it'd be fixed in "24-12" hours and was, in fact, fixed about 42 hours later....

For two days. Now it is Unknown again. I have submited a new ticket, to which I got another badly-phrased reply of it being fixed "within 12 hours". This was almost six days ago and it's still not up.

Going to attempt a refund and if they deny it and don't immediately fix and keep-fixed the server, will force one through PayPal.

Rented a game server and within two days it had a "unknown" status and the server would not connect to the game. Support said "24-12" hours to fix. 84 hours later it is still not fixed. Every time I speak with their "live" support (which isn't always live) they say it should be fixed in a few hours. I requested a refund through a ticket and through live support and was told it could be up to 5 days for a response.

Beware of their shady policy for credit card charge reversals hidden away at the bottom of their website. They threaten to charge 100 Euros for a charge reversal plus other fees plus threaten to send it to collections.

Edit: After being ignored for a month I finally got an answer after sending multiple messages only for them to deny a refund back to my credit card. My server was fixed after a week of downtime and of constant pressure for them to sort it out.

Stay away from these guys if you like your money.

We were welcomed at the start by the Support Agent who seemed to be the only worker in support for the entire few months that I hosted off of them. The service was going decent with a few set back here and there and a small bit slow replies from support as it is just that one guy who works in support. The service has slowly gone downhill and our whole server was down for at least a week with no fix to it(that was just an example out of at least a dozen times they went offline). We asked for a refund or a free week as compensation to us not having our services. They said no and refused to give us any compensation for it(to anything being offline, they just gave out apologies). In the end, we tried to do a chargeback but the case somehow just ended. To sum it all up, these guys shouldn't be able to host such services with just 1 support agent and no intention to fix the issues that they have. Very disappointed in the service received.

Je rejoins l'avis de Flavien.
Etant client moi aussi de ce serveur, je n'ai pas pu profiter de ces services depuis samedi 2 novembre à 10H et ça fait maintenant 4 jours que ça dure.
J'ai remarqué quelques anomalies sur leurs mesures de performance que je n'ai pas manqué de leurs demander des explications dont ces derniers n'ont évidemment pas répondu à ma requête.
Quand je vois l'avis de Flavien, j'apprend que moi aussi je ne pourrai pas bénéficier d'un remboursement.

Je garde espoir que cet hébergeur fasse un geste commercial envers ses clients et surtout qu'il trouve une solution d'ici ce soir avant que d'autres clients ne laissent des avis négatifs et baissent le score de qualité de cet hébergeur.

C'est catastrophique.
Nous avons louer le serveur 1 mois et on a passé plus de temps à gérer des problèmes qu'à jouer.
Entre le support qui ferment les tickets sans y répondre, les problèmes de mises à jour avec steam qui nous a poussé à reset le serveur, et une maintenance qui devait prendre 5 min et qui a crash les serveurs pendant 4 jours, les rendant totalement indisponible.

La communication ne se fait qu'en anglais bien sur et est quasiment absente. Et enfin, quand vous demandez le remboursement du temps restant du serveur pour les raisons que je viens de citer, Vilayer se cache derrière les conditions de location qui stipule un remboursement dans les 7 premiers jours de la location et uniquement si le service n'a pas été consommé.

Trouver un autre hebergeur pour votre serveur.

Purchased a game server from them last week. Several issues occurred:

1) They specifically advertise "Instant Setup", stating that you simply order and will immediately have your service, setup took 3 hours (3 hours isn't bad, but if it's not instant, they shouldn't advertise as instant).

2) Upon waiting 2 hours for setup, I clicked on the live chat to ask if there was an issue, no one ever replied, it seems their advertised live chat support (which is available 24/7) isn't actually manned 24/7.

3) Less than a week into the server, I discover my service offline, I consult their KB, it says submit a ticket when "Status Unknown". Whilst I submit a ticket I try their live chat again, eventually, after 15 minutes someone responds with short, almost rude messages, telling me they have responded to my ticket and they leave the chat.

4) My ticket response says there is a technical issue and my service will be unavailable for 24-12 hours (yes, from 24 to 12 hours, that's what they said).

Scammed me 1 month payment never received anything order 35226342

A year ago I had rented a 7 Days to Die server from them. It was constantly showing as status unknown. I thought maybe it was just a one time deal. Fast forward to today and again I'm getting a status unknown issue. First of all, the location I requested isn't the one I got so they failed right out of the gate. My server was down almost within two days and stayed that way for at least four days. I put one ticket about status unknown and another requesting a full refund as I had no way of using my server. That ticket just vanished! I even have a screenshot of it successfully being submitted! Do yourself a favor and save from being scammed and pulling your hair out with their support. I immediately went and created a new server with gameservers.com whom I've had good luck with before and will be sticking with them now.

never used to have issues but it seems like vilayer has gone down hill. i bought a 7days server from day 1 it was never active. i asked support they said
Hello,

Sorry for the inconvenience caused due to this issue.

Last month we upgraded all of our machines in the United Kingdom, Germany, France.

Due to a shortage of available stock in the United Kingdom the machine has become unusable while we load balance this should take up to 12 hours to complete.

i let this go for 3days . still no server i sent another ticket asking what is going on.... no reply . so i sent another asking for refund. i got told to email the refund department. so i did , been 6 days and encounting.... what is really going on with your support?. and why sell servers if you don't even have space...... *i really do wish i avoided = take note of people comments here....

Had issues with the server for two days. Couldn't get it to use my existing save following the exact instructions from 7DTD forums and Reddit, or the instructions given by the support tech.
First time I tried to get help, he answered one question, then said he'd check on another and disappeared, never coming back to the chat. Put in a support ticket. It never got answered.
Next night, I got the same guy and he helped me but his information never lead to a solution.
Finally gave up on the existing save and started over.
Started getting kicked repeatedly.
Finally tried to adjust a file (server stopped, uploaded a config via ftp, start server) and it goes to "Status Unknown" and won't change.
I found the knowledgebase entry says it could be a number of reasons so put in a ticket and they'll fix it easy.
Over 12 hours now, no response on ticket. Still Status Unknown.
No one answers on Live chat. Been trying since 9am. It's 2:45pm.
Seriously, why have a chat that says "We are live and ready to chat" if you don't actually have someone ready to chat?
It says type to start a live chat, and then gives no response, ever.

Still no answer on the original support ticket. Closed it.
No answer on the Status Unknown ticket. Ever.

I'm tired of being screwed around.
I will ask for a refund now, and just go to another service.
This service has only cost me frustration and time I could have been enjoying a game with my wife.

Worst customer service.

Scammers !
Scammed me for month, not only reply my ticket for webhosting problems.

I have had multiple problems with this company already and now I can't even connect to my VPS through any means and the live chat support named Dylan was pretty rude and said it should be fixed it wasn't and then he left for another hour and I said any word he said were working on it they still have not told me what's wrong and I have noticed this company is aggressive towards its costumers I can not stress enough do not go with this company. Multiple tickets and live chats ignored and unanswered bad company all around.

: update

they never fixed my problem closed my live chat they kept on telling me I would get compensation and I just needed to wait I bought a VPS for around 70 bucks and only got to use it for 6 out of 30 days never use this company and apparently bad reviews is against there policy they report all these reviews as false but there not I have screenshots of everything no one should use them.

It is meeting all expectations. So far it's the best hosting company I've hired.

Great company. Very helpful Staff. Very fast response times to any issues I had. Great control panel.

TL;DR
I was having a lot of issues, specs weren't right, support did nothing etc.
Refund was promised by Vilayer but service was never refunded.
--
Never going to order here again!
I ordered a VDS here for almost 80€/month.
Ordered specs:
8core at 4Ghz+
16gb ram
200gb disk
1Gbps bandwith
Specs I got:
Cheap old Intel cpu at 3.2Ghz
8gb of ram
200 gb disk
300Mbps bandwidth!
Ripoff!
I had to contact support twice without a real answer.
When I want I refund they never answered me and closed a complaint instantly.
-edit-
I had contact with the Lee, CEO of Vilayer.
They granted me a refund after this review.
They said the CPU was overclocked. And it would be visible on the OS. But it wasn't.
They didn't comment on the bandwidth.
The ram would be a wrong configuration. Why did the support nothing?
So after all.
I have my money back, that's what counts
-edit- 2-
They didn't refund me, I contacted them several times. They ignored me and closed my ticket.
Well... Don't promise me a refund if I don't get it.

I have had them for at least a year and I have always had great customer service and you can not beat the prices, great company all around!

There is some issues with the hosting, like different location provided (ordered server in Russia but received in one Europe). But in general everything is fine and the support is fast. All my problems are solved in couple of hours. And support answers in 1-5 minutes after I have some questions.

P.S. the control panel for the server is great. Everything I need is there. No need for advanced skills.

Update:
Found a problem where it shouldn't be. Server update isn't working and support isn't answering.
I need a server online 2 times a week for 10 hours total. And half this time it's impossible to play.

The best hosting i came in contact with.
Wonderful admin panel, in which we have access to basically anything we need.
Connected to Steam Workshop which makes mods dropping and updating them really easy and fast.
Also the possibility of editing/uploading/downloading files from the server without installing
any additional software like FileZilla etc.
GREAT SUPPORT DESK - they write back very fast and are eager to help us which is not common these days.
I am very suprised and satisfied by their services.

Just ordered a server from Vilayer everything was quick and now its working perfectly !

I ordered a Space Engineers server on August 27th. I was unable to even log into the control panel for 24 hours, when I could it was unplayable the server couldn't even handle a moderate mod list without the server experiencing hitching every 5 seconds. I put in for a refund on the 28th of August and they failed to respond to it. Do not use them. They are a terrible provider.

Edit: Their reply claims this is the first they've heard of it. BULLCRAP! I put the ticket in for the refund within 24 hours. Not only are they a terrible service, they're liars too.