Awful service. Repeatedly given updated delivery dates that stretch ever-further into the distance. Eventually told order coming from The Netherlands. By the slow boat to China? Will not be using this... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delighted to see you stock Trovet, it was recommended but hard to find what we were looking for! The hypo allergenic venison kibble and tins are working well for our dog at the moment but good we can... Zobacz więcej
Having 3 cats I appreciate the fantastic discounts that Vetsend give regularly on the food my cats eat, as it’s so expensive these days to feed them. Orders are always received quickly.
I was delighted to find what I needed for my cat here. He had been ill due to struvite crystals and was refusing the (expensive) veterinary food on sale in the UK. I was able to get a bundle of all di... Zobacz więcej
Informacje dotyczące firmy
O Vetsend
Napisane przez firmę
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Napisane przez firmę
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Dane kontaktowe
Emmerblok 1, 4751XE, Oud Gastel, Holandia
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Keeps cat free of stuvite crystals
Quite speedy service and delivery
My cat with stuvite crystals likes the dry food purchased
He has a handful everyday which seems to be working to keep us away from the vet with this issue. A different flavour would also be useful as he does get bored with them and I have to alternate with another brand and supplier
12 kwietnia 2026
The product is good and it was very…
The product is good and it was very easy to order. The only problem for myself is the delivery(5 days or more it is a bit to much I think).
12 kwietnia 2026
Good delivery and the product works…
Good delivery and the product works well for my dog.
14 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
To say I'm disapointeded is the…
To say I'm disapointed is the understatement. Your carrier Yodel is not doing what they are paid for. My sensative cat food still has not arrived and it should have been here on 30.4.26. It is now 5.5.26 and still no cat food. You have my money, is this theft?
Get hold of Yodel and chase them, put a bomb under their bums and get my parcel here pronto PLEASE.
2 kwietnia 2026
Odpowiedź od Vetsend
Dear Gwyn,
Thank you for sharing your experience. We are truly sorry to hear about the delay with your cat food order, especially given the sensitive nature of the product. We completely understand your frustration and sincerely apologize for the inconvenience.
We will investigate the matter with Yodel immediately and ensure that your parcel is either delivered as soon as possible or, if necessary, arrange for a replacement shipment. Rest assured, we will take care of this for you.
Thank you for your patience, and we hope to resolve this swiftly. If you have any further questions, please don't hesitate to reach out.
Kind regards,
Team Vetsend
Excellent prompt service
24 marca 2026
Quick and efficient service
The product came damaged but when I reached out to the vetsend they immediately resent a new one. New one also came in a damaged box idk what was happening with the delivery of that item but thankfully the item wasn’t damaged this time. Service and assistance was very quick and efficient. The product is doing a good job too, my cat’s skin is healthy
8 kwietnia 2026
Odpowiedź od Vetsend
Dear
Thank you for your review. The only order we can find is for 2 products. Could you please contact our customer service?
With kind regards,
Team Vetsend
Fast service and the product I wanted…
Fast service and the product I wanted for my cats was delivered without fuss or bother
7 kwietnia 2026
On two occasions I have not received my…
On two occasions I have not received my order
The courier company have delivered to another location
But vetsend expect me to fill out the claim form for the courier
Not a good experience
1 maja 2026
Opinia niezależna
Odpowiedź od Vetsend
Beste klant, Bedankt voor uw reactie. Wat spijtig om te horen dat uw pakket kwijt is geraakt bij onze vervoerder. Helaas is een claimformulier nodig om het bedrag aan u te retourneren. Als u hulp hierbij nodig heeft horen we dit graag.
Met vriendelijke groet, team Medpets
Good very good very happy all super
9 kwietnia 2026
We use the product a lot
We use the product a lot, thankfully Vetsend had larger size at a reasonable price. Not delivered overnight however kept to the estimated delivery. Will use again.
9 kwietnia 2026
Good variety of renal cat food
Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I was limited with what to feed my cat in the interim.
5 kwietnia 2026
First time I used their services (order…
First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays.
Edit: Parcel arrived with 2 days delay.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsend
Dear Stefana,
Thank you for your review. We are sorry to hear your parcel has not been delivered yet. Please note that the usual delivery time to the UK after shipping is 3-4 working days (Monday-Friday). As stated on the website, Monday was a bank holiday. This is still within the delivery timeframe, so we would kindly ask you to wait for the delivery.
Kind regards,
Team Vetsend
100%verry fast,verry good,nu babys îs…
100%verry fast,verry good,nu babys îs verry happy with that sticks♥️
4 kwietnia 2026
Quick delivery and good availability of…
Quick delivery and good availability of products at competitive prices
5 kwietnia 2026
Simply EXCELLENT!
I can ALWAYS rely on Vetsend to have the BEST prices and the BEST deals on pet food and products.
They also arrange fast and secure delivery, and i have NO HESITATION in recommending them! I have ordered from Vetsend for a number of years, and will continue to do so! Thank You!
6 kwietnia 2026
Great customer service and cat food…
Great customer service and cat food that my kitties love it. Is sold in 10 kg bags which is more convenient if tou have 16 cats
3 kwietnia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.