Très mauvaise expérience pour moi pour ma première commande et ma dernière. Article annoncé en stock, je l'ai commandé, et j'ai mis un mois à le recevoir car ils ont dû se réapprovisionner. Pour co... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... Zobacz więcej
This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... Zobacz więcej
Reakcja na opinię
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Dane kontaktowe
Stany Zjednoczone
- +44 (0)345 226 8572
- sales@vesternet.com
- www.vesternet.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 40% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to place order
Quick and easy to setup.
Arrived promptly
Arrived promptly, easy to fit and connect to Smartthings and Alexa routines
working together with you is a pleasure
One stop shop for all things smart.
Reliable Retailer
Order placed easily, fast dispatch, item arrived exactly as described. What more can I say, a good retailer to buy your home automation tech from.
Great support before ordering, but quiet after that
The sales team reached out to me after I had ordered two bypasses with a dimmer to check that I did actually intend to buy two dinners, which I really appreciated. Items arrived on time (even sooner than expected given I went for free delivery), however after trying to reach out to support several times I got no response. Luckily I managed to figure out my issues on my own, but I would have expected better.

Odpowiedź od Vesternet
Prompt and helpful response to request to return an item
Having included an aeotec bell in my order during a special promotion, but not researched all alternatives and possible problems with the link to my Homey hub, I wanted to return it for credit and come back to the issue later. Vesternet's response was fast and fully accommodating.
In the end I decided to keep the item as I can use it for other purposes even if there are problems integrating in my system (which there probably won't be, I now think)
Always had really great service
Always had really great service, fast delivery and professional help when needed! Highly recommend Vesternet! Top marks!
Great support
Great support, quick handling, and shipping. A variety of products that allow your home to become smart! I would love having some Hue and Google products available as well.
Just bought a Zwave thermostat ...
Just bought a Zwave thermostat from Vesternet, my go-to supplier, after they were able to give me immediate and excellent advice. These guys are the business and I have used them for various projects over the last 5 years.
I was vary happy with the Sevice from…
I was vary happy with the Sevice from start to finish and will be buying again soon ty
Great service
First one worked great for 11 months then died. Replaced immediately with no quibble. Thanks!
Great service with amazing aftercare
Great service with amazing aftercare. Will purchase again with confidence in the future.
Not sure what I should/shouldn't buy
Not sure what I should/shouldn't buy. I would be happy if there were a visual example with a list of items for a new smart home buyer
Revised review
My original review is below and is an accurate description of what happened. But I had also emailed them and by the next morning had a reply explaining that they use Shopify as the engine for the website and that site had been having big server issues for the best part of 2 weeks. They explained that they were extremely sorry for the experience I had had and were doing everything in their power to rectify it. As a result of this I've decided to upgrade the review somewhat as the speed of response was so good for my issue
"Almost unusable website that actually locked me out at one point due to too many requests from my IP address. I only pressed buttons as after a minute I assumed the request had not been sent as there was no wait symbol or other indication that it had worked"
Prompt response and action based on my…
Prompt response and action based on my change requested.
The indisputable experts in Smart Home
This is a great specialist retailer for smart home builds. They may not always be the cheapest... Though they regularly are.
But indisputably, they are always the go to expert in the field of smart home products, and the value they add in helping customers navigate the tricky challenge of compatibility between hubs and products, especially Zigbee and ZWave, helps compensate for occasions that they’re not the cheapest.
Vesternet, uses a discount method based on multiples of 5x or 10x of the same class of smart home product within either zwave or zigbee. This is a good deal perhaps if you’re starting out on building a smart home but From my perspective, as a pretty seasoned smart home veteran …replacing this with a loyalty scheme or discount that takes Account of the reality that I no longer need to Buy multiples of the same kind of product type and instead rewards loyalty for simply spending more of my ‘share of smart home wallet’ with vesternet vs their competitors. In this way I wouldn’t feel short changed in any way, or that my purchases are helping compensate those setting up for the first time and able to buy multiples and use the existing discount deal because, whether starting out or refining an existing set up … we’d all be working to the same discount / loyalty methodology :)

Odpowiedź od Vesternet
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







