Vesternet Recenzje 

Update 4th October

Since my orginal review (below for context) I have been been impressed by Vesternet's refreshing and quick response to my challenges to them about my order which was not for a trivial amount.

Honesty and admission of an error, but more importantly a willingness to pitch in, own the issue, work out what had gone wrong and resolve it to both our satisfaction. Note - I provided an honest review and didn't just chuck it in to get a reaction, I was already in contact with them.

I now have resolution and I am very happy to recommend them for their products and solutions in the knowledge that if there is a difficulty it will be fixed promptly as soon as they become aware - about 48hrs since me raising the issue with them.

So, I'm pleased to change my rating and happy to say I will stick with Vesternet. Once I work how to use the 'Smarty Points' I'm sure I'll be even happier. Thanks David Bell

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Great prices and lots of information. But;

1 - website is shocking to use (across all three main browsers) on a fully up to date iMac - I'm pretty tech savvy - stuck in an endless loop of putting in account details - the only way to open my account is to right click the account tab to open in a new window and cannot see the 'smarty points' anywhere other than getting an email to tell me i have some.

2 - order fulfilment and information flow is poor - 'to follow' on the despatch note is all I have with zero information on the actual order in my account. apparently some stuff is out of stock (which is fine if my expectations were managed but they aren't) - so my value 'starter pack' is pretty useless at the moment. eg a water dock without the actual sensor - smoke sensor without the co2 sensor.

Want to stick with it - but guys, you need to up the game.

You did ask!

Account details unavailable - failed to recognise password reset from existing account...

But everything else since is 100%

Prompt delivery and better price and options than other online stores. Quality of FAQs and other helpful guidance is absolutely great!

It's when you need support that really shows up a vendor.
I needed support and the response was fast and accurate.
I'd received a faulty item.
No quibble, it was identified, returned free of charge and replaced the following day.
New item worked first time.
I'm a very happy customer.

I have dealt with Vesternet many times and never had a problem, even when I have had return something. They have a good range of products which are delivered in a timely manner. I have also found their support to be good especially with any queries I have raised. Certainly I will continue to use them and, based upon my experiences, recommend them to others.

Fast and knowledgeable response on web chat and next-day delivery.

Great site. Easy to use.

Quality products available at reasonable prices with fast shipping. Vesternet provides access to top quality home automation products easily and efficiently.

Vesternet is my go to place for buying z wave products. Shipped out fast and no issues with the products.

As always, seamless ordering process and a great initiative to suggest few other products with an extra discount after the order placed.
Keep up the good work Vesternet!

Used Vesternet a few times now, always delivered quickly. Happy with all my orders.

Great Smart Home One stop shop

Great variety
Great prices
Easy order process

One of the very few places you can get home automation gear at a good price and a good service. I must have brought over 40 pieces of kit from Vesternet, all delivered on time and no issues. Good selection.

Good range of stock and simple ordering. Not able to compete with Ali Express on price, but delivery is reliable and faster. Problem free.