Vesternet Recenzje 

After buying several products, I had 1 compatability issue. I submitted an RMA request along with a request to substitue for an alternate product.
The return request did sit with Vesternet for a couple of days before I reached out for an update, they responded immediately, both manual email and automated emails. The pre-paid return postage was very welcome.
Upon delivery back to Vesternet (through postal tracking), another couple of days of waiting until I prompted again for an update and the responded immediately, both to my RMA being returned and the alternative product being shipped to me, all without filling in any further forms. They also included a refund on the difference in price to the products, I had not requested it, so this was also very welcomed.
I would say my experience was overall positive, it would be nice not needing the 2 prompts for progress, but the immdiate and no quarrels response makes up for it.

I bought a Sensative sensor strip that both Vesternet and Sensative describe as having a battery life of up to 10 years. It is a non-replacable battery. Product failed after only 4 years of infrequent use, informing me the battery suddenly lost capacity from 50% to 0% in a matter of just a few days. Vesternet refused to follow UK consumer law and repair, replace, or even offer a partial refund for the failed product. UK Consumer Rights Act 2015 states that products must be as described—this was clearly nothing close to the 10 year battery life that was sold to me. UK law also always requires the seller (not manufacturer) to offers 6 years of guarantee, which Vesternet refused to stand by. Do not buy from Vesternet because you will be on your own in case things go wrong.

Placed an order, as they had a device for which they advertised was compatible with my system. When I received it I tried connecting but it wouldn't, so I contacted technical support. David responded saying they didn't actually have the drivers as they were under development and they didn't have an eta for them. So I requested a return and sent the device back. I tracked the return and the device was received by them, but I had no refund notice. I contacted customer services twice over 2 weeks, with no reply.
So they have fraudulently advertised something that is not true and then not refunded my money.
Do not buy from this company unless you know you will not have to return it.

Highly recommend Vesternet. Always been quick and helpful and never had a faulty product.

Great selection. Fair prices. Recommended.

Excellent and friendly communication. Will be using Vesternet again in the future.

Great range of IoT home automation kit and decent prices

Quick delivery. No problems at all. Seem to want to have great support but not had the need to use it yet.

Very happy. Ordered Saturday delivery and came promptly. Well packaged and priced.

Perfect aervice.
Package was sent very quickly, by providing with a tracking number.
Infirmation on the product was clear and complete.
Shipping fees are a bit too high.

Navigation on the website is easy, the products contain a lot of useful information, including links to the manuals so that you can confirm that it is fit for purpose before hand.
Delivery was quick and a reasonable price (I didn't reach the free shipment threshold but it is available)
Everything arrived nicely packed without any plastic which is always nice to see.
It is my go to place for z-wave devices :)

Great range well structured site and easy to do business with.

Vesternet hosts reviews detailing the good and bad points about the products it sells, which is admirable.

The reviews often have a ton of useful information for someone setting up home automation.

Not really impressed, got 2 smoke alarms and the batteries have both died with 3 days. Emailed customer services, still 5 days no response. This is the second time they've been unresponsive, shame really. Time to start looking elsewhere. You pay a premium for the apparently excellent service that never materialise.