Urban Drinks UK Recenzje 

850
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered 2 bottles of Aston martin whisky 1st release at £116.90 each received 2 bottles of Aston martin 2nd release at £77.90 each have emailed urban drinks 3 times no reply tried phoning just g... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolute lifesavers! I needed a particular brand of apricot brandy for someone. It is their favourite and no one else had it! They saved that person’s birthday (and Christmas as I bought two bottles!... Zobacz więcej

Oceniono na 5 z 5

Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Zobacz więcej

Oceniono na 5 z 5

Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

850 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(850)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 78

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

False advertising on the 'uk presence', poor shipping times. no updates

False advertising on the 'uk presence'. Something 'in stock' is not in the uk when listed on the uk website. No updates whatsoever on shipping unless you raise a support query.

Support queries in fairness were answered relatively quickly, but why would I need to raise a ticket for a simple update on order status/shipping after a week/2 weeks etc with no update?

Almost 3 weeks delivery time for something 'in stock'. I suggest the company are honest about their 'uk presence' aspect, and also honest about their shipping/delivery times i.e. we will get round to it whenever we fancy but even if in stock meh it might turn up in some weeks or might not which is what it seems to be.

Packing was decent however, cannot fault that and when it eventually turned up it was in good condition.

Wont be using them again for anything ever, would have been quicker to walk to germany buy it and walk back to the uk than it was to get them to take a product out of the warehouse, put it into a box and send it.

17 listopada 2025
Opinia niezależna
Logo Urban Drinks UK

Odpowiedź od Urban Drinks UK

Good day,
We are sorry that you had to experience a delay for your order due to a stock error on our end.
Indeed, we usually only need 4 to 5 business days to deliver to the UK.
Also there are no additional import or duty costs for our customers.
We would be very happy to refund your shipping costs, please do not hesitate to contact our support and we will proceed with this compensation for you.
Kind regards,
Urban Drinks

Oceniono na 5 z 5

Great price ….Recommended..!

Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller size bottles here… including the postage plus there were no hidden fees. Overall I am very pleased and would recommend this seller and will definitely use again. Thank You.

27 listopada 2025
Oceniono na 5 z 5

Bought off this company a couple of…

Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly recommend Urban drinks, FedEx kept me informed, & from start to finish I received the order within a few days. All beautifully packaged, nothing broken. Thank you so much.

24 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

All was great

All was great, from quality of packaging and delivery.. Always wanted the Smirnoff blue, but was not getting anywhere, found on Urban Drinks, totally satisfied.

14 listopada 2025
Oceniono na 2 z 5

My problem is with fedex the courier…

My problem is with fedex the courier urban drinks contract to deliver - i had no conctact from them apart from a missed delivery on 12/11/25 -of which i was given notification @ 1612 hrs on that day when i was not at home , then a notification that the delivery was rescheduled for the next day - 13/11/25 anytime before 2200 hrs - this was then cancelled at approx 1000 hrs that day ! Subsequently was informed delivery was again rescheduled for today - 14/11/25 before 2200hrs this was again cancelled a.m ! Now been rescheduled for monday 17/11/25 before 2200 hrs ? I do not hold much hope out for this to happen - PLEASE TRY ANOTHER COURIER ! I am not able to conact fedex to arrange to collect my purchase ? Can urban drinks help ? As the main contractor of fedex !!

11 listopada 2025
Logo Urban Drinks UK

Odpowiedź od Urban Drinks UK

Good day,

We are more than happy to help out with the courrier, but we have not received any single email from you until today and therefore were not aware of this problem.

We will contact FedEx for you immediately and inform you via email about the process.

Sorry for the whole trouble !

Kind regards,
Urban Drinks

Oceniono na 5 z 5

Order trepidation unfounded!

Although Urban Drinks has UK in the title it soon becomes obvious during the order process that the bottle is coming from abroad (fair enough as that's why it wasn't available to buy anywhere in Blighty). Hence, along with a couple of concerning reviews, I ordered with some trepidation.
I needn't have worried. Just a matter of days later I got an email confirming a delivery time via Fedex and, on the specified date, the bottle arrived, undamaged and well packaged.
Sure, the price is high given the international transit costs and a pretty high margin on the product, but this was a Mallorcan drink unavailable anywhere in Blighty and shipped via Germany.
We can't afford to quaff it every week, but it's good to know that Urban Drinks can source it when required for a treat.
Happy to have found Urban Drinks for sure!

4 listopada 2025

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