Ups Recenzje 

Metto una stella solo perché lo zero non è previsto. Esperienza pessima sotto ogni punto di vista. Ho una spedizione di merce alimentare ferma e in giro dal 24 marzo.
Siamo a dieci giorni di ritardo su prodotti deperibili. La cosa più grave sono le continue rassicurazioni ricevute dal call center, rivelatesi totalmente non veritiere e senza risoluzione volte solo a prendere tempo.
Da evitare !!!!

Despite ringing UPS a number of times,my parcel was delivered back to the U S.
A simple text message would suffice.
What an extraordinary poor service
John Newell

Very rude and badly spoken cursing and in general bad manners ,thats typical for ups driver then came back and started apologies because he was busy.

Without fail, UPS have demonstrated their laziness by not even bothering to try and deliver parcels I specifically asked to be delivered to my flat, just dumped them at a drop off point.

The worst service ever. Packages are never delivered on time despite the very high charges. My parcel was supposed to be delivered last week, and there is still no confirmed delivery date.

What makes matters worse is that there is no way to contact customer service. The phone number provided by the AI does not work.

Once again UPS failed to deliver, citing the usual 'issue' with the address details provided. No other delivery service has any issue finding me, and I had provided as usual my correct eircode and phone number. After hugely frustrating dealings with UPS appalling 'customer service' my parcel is now supposed to be delivered today. I'm not purchasing goods from suppliers who use UPS anymore, they are impossible to deal with and completely unreliable.

Brilliant service posted parcel from Waterford Monday week arrived in byron bay Australia yesterday. The staff at Waterford branch where very helpful and courteous .could get not believe how fast it got there last
Best regards
John

Very poor service. The tracking initially showed that my parcel would be delivered on Friday. However, it was missorted and sent back to Dublin instead of being delivered. It was then sent to Galway on Monday.
I received a notification saying the parcel would be delivered on Monday, but somehow it was missorted again and sent back to Dublin that same night.
When I contacted customer service, the agent I spoke to was unable to provide any real assistance or explanation.
Overall, a very frustrating experience and extremely poor service

I received notification from UPS to say that I was due to receive packages from Germany on Thurs, 26 Feb, between 11:00-13:00. As I work in the City during that time-frame, I rang UPS Customer Service (agreeing to have the call recorded) to look for a change in delivery time. I was told that they were unable to do anything about it but that if the courier arrived and I was not there, he would leave and return tomorrow. However, I arrived back to find the two huge packages/boxes dumped outside my front door: packages that were supposed to be signed-for, but were not; that contained VERY expensive kit; that were exposed to rain and that could very well have been taken. UPS have only ONE JOB TO DO - and they have demonstrated a complete failure in carrying out this job.

3 weeks waiting on my item to them constantly changing delivery days saying they attempted to get to the property but there was security gates no such thing arranged for it to be after my work hours ringing me at 11 am when in work then to say their on their way when im not home at a time for after work was arranged then putting me in saying I requested for it to be collected by myself no such thing the customer service team are a joke never dealt with such an unprofessional company in all my life!!

Told my package would be delivered 2 weeks ago and still not arrived. Numerous emails were sent and was given assurance that someone would contact me with an update hence still no contact. Something needs to be done about this company as they cannot provide the service they are paid to do.

Avoid at all costs. This is a deeply dishonest company. We have Ring camera footage proving that no delivery was attempted on either occasion, despite being told it was. The driver did not ring the bell or call, and after reviewing the footage it is clear that no UPS driver came to the house at all.
It is nearly impossible to speak to a real agent. The system feels designed to wear you down until you give up, and when you finally reach someone, they offer no real resolution and simply repeat that the issue is being “escalated.” This has been frustrating, misleading, and a complete waste of time and money.

Still waiting on my package. I ordered a new phone last week. It went into castle donington and has not moved for 5 days now. I get a few days of a wait, but nearing a week of a wait is ridiculous, especially for an item as small as a phone.

Compared to Amazon's own delivery services or DHL/DPD, UPS seems to not care about delivery items in a timely manner. I would avoid them if you can. The only reason I'm dealing with them is because amazon automatically used their as their carrier for my package.

Like many, many others I'd love to have the option to give no stars. Absolutely disgraceful service. When my parcel eventually arrived in Ireland all sensible information regarding it ceased. Got no information about it being out for delivery, but got an attempted to deliver message added to the tracking information. Another message said that it would be delivered on the next business day, which is today, but again there is no new information. It also said it arrived back at the depot at 12.45 on Friday, but this information was updated 43 minutes before it even got back. The only other changes refer to when the information was supposedly updated, which constantly keeps changing, and relates to times going back as far as 10 hours ago. Customer service is a waste of time as you end up talking to a robot. I'll be asking any sellers that I buy from in the future to send with a different courier and I suggest everyone does likewise.

Had a parcel collected for delivery on 4/12/2025 with ups came back 30/1/2026 for the same price I had paid and took it from my bank account. They work with parcel hero and between them just scam accounts for more money. Do not pay them with a debit card they are not to be trusted.

UPS put the bad service in an other level, the tracking information is completely useless because it's not true, they said that they tried a couple times to deliver the item, I was at home both days and they never showed up, aviod of all cost UPS, the worst delivery company ever...

Absolutely horrendous experience with this so called delivery service ,,, make no mistake your dealing with the worst of the worst ,,, they do not care anything for customers and they’re deliveries ,
You’ll be left let down , frustrated , time wasted waiting in for delivery and compounded by customer live agents that constantly tell you it’s been escalated,,, run a mile from these they are so out of touch it’s criminal … AVOID UNLESS THERES NO ONE RJSE 🤯🤯🤯

Absolutely joke of a company I posted a parcel to Germany ups express Ireland to Germany total 110 euro got discount code so 91.79euro ... Got another charge for 126.22 euro ... Nearly died so 225 euro to send a parcel weights 13 kg . Got the bank and rang ups about 7 different departments all excuses and handling charges a pure scam second time to happen to me they do this to everyone that's how they make there money

I had ordered an Item for my wife for the Valentines. As per the company I purchased from was supposed to be delivered by UPS in one working day but UPS messed it all. Firstly, the online tracking showed me everything as per schedule and up to the point out for delivery and then suddenly the status changed to delay and new delivery date unknown and reason saying that the flight was delayed. It is hard to understand that if an item has been marked as out for delivery meaning its with a courier in a delivery van to be sent to me, how come a flight delay can disrupt my delivery?? Doesn't make sense. Customer services of UPS have no idea at all where the item actually is in realtime. On top of that they are making misleading statement and false promises just trying to make you happy and get you off the call. Didn't expect this from UPS, they completely ruined my plans. Misleading customers, no ownership, no trust, no professionalism. The item might well be damaged or stolen or lost, but absolutely no truthful information provided. If the delivery company doesnt know where the item is in realtime then who would? Joke of a company to be honest. Avoid where possible.

Charges were never disclosed during the booking process, during customs clearance, or at the time of delivery. They were only introduced after my import taxes were waived. This lack of transparency is inconsistent with the EU Parcel Delivery Transparency Regulation (EU) 2018/644, which requires that all tariffs be publicly available, accessible, and disclosed in advance. Applying a fee retroactively, after other charges were removed, does not meet these transparency requirements. This company is a scam.