Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/0... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We bought a Bohmer generator before Christmas. It started once then went bang and wouldn't start again - no spark. They promised to recover at their cost, and keep issuing collection paperwork (3 time... Zobacz więcej
Reakcja na opinię
Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has... Zobacz więcej
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Welder - MIG-200FI-16 (Richard Price) It's awesome, used it to weld some car panels and its equal to more expensive machines. Consistent wire feed and good overall quality. Arrived two days after o... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
With our reputation for showcasing the best equipment in the industry, phenomenal brands such as Wilks-USA & Rhino Winch Co trust us to be their sole supplier. We're committed to sourcing high-quality products that you'll be proud to call your own.
Dane kontaktowe
Nursling Industrial Estate, SO16 0YS, Southampton, Zjednoczone Królestwo
- 023 8064 2687
- support@unionmart.co.uk
- www.unionmart.co.uk
3,1
Średnia
940 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely vile company sent us faulty…
Absolutely vile company sent us faulty generator which we then had to send back and lost 3 weeks trade they then sent another which again didn’t work so now we’ve lost 6 weeks of work the company don’t want to give any compensation please avoid at all costs if you want to run a business.
12 października 2023
Opinia niezależna
Odpowiedź od Union Mart Ltd
Hello Holly
We are sorry to hear about the experience you have had with your unit, we have looked into your case with us and have found this was handled correctly within the warranty policies.
I know this is frustrating for you but we do not compensate for the lose of work in this situation.
Many Thanks
Union Mart
SK135 power washer no spares
I bought a SK135 power washer and just out of 2 year warranty it stopped after no more than 12 hours domestic/home use. I established the fault was a little electrical component in the main power feed which i believe to be a protection/ rcd device. I sent pics to
Union mart who said it was a capacitor (odd as the little box identified by them as a capacitor was full of electronic componemts including iter alia inductance coils and a solid state IC. Also the washer ran when I bypassed it and used it for a hour! A dead capacitor wouldn't allow the washer to properly run if at all)
Union mart said there was nothing they can do as they don't keep spare "capacitors" for my washer.
Is that the equipment reliability and customer service you are looking for when buying this sort of thing! Caveat emptor
7 września 2023
Opinia niezależna
Odpowiedź od Union Mart Ltd
Hello Mr James
We are very sorry to hear that we could not assist you with this part, while we do have a wide range of spare parts for our units there are some parts we just do not have like the spare capacitor.
In the event this happens to our customers units we would replace this if under warranty as this is just a part we do not stock but I will pass this over to the correct team to see if we can change this for the future.
Again we are very sorry we couldn't assist you with this part.
Many Thanks
Union Mart
Very helpful
Very helpful! I bought the wrong size generator, when I realised they exchanged for a bigger one! No problem! Very happy with the generator I now have. 5 star all day long!
30 września 2023
Odpowiedź od Union Mart Ltd
Hello Mr Nixon
We're delighted to hear about your positive experience and thank you for sharing it with us! We understand that sometimes mistakes happen, and we're thrilled that our team was able to assist you promptly by exchanging your generator for the correct size. Customer satisfaction is our top priority, and we're delighted to know that you are now very happy with the generator you have. Your 5-star review means a lot to us, and we truly appreciate your support. If you ever have more questions or need further assistance in the future, please feel free to reach out. Enjoy your new generator, and thank you for choosing us!
Many Thanks
Union Mart
Odpowiedź od Union Mart Ltd
Hello Mr Seaton
We greatly appreciate your kind words! Providing exceptional service and speedy delivery is a priority for us, and we're thrilled to hear that you had a great experience with both.
We're also delighted to know that you find our product excellent, and we're here to ensure it continues to meet your expectations in the future. Your enthusiastic rating of A++ makes our day, and we look forward to serving you just as well on any future needs you may have. Thank you for choosing our brand!
Many Thanks
Union Mart
Bohner-AG power station.
This power station was purchased for use when camping, power outages and use in emergancies .A robust and easy to use appliance , that does all that is asked of it. Charging takes less time than expected. All in all value for money.
20 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello Lynne
Thank you for taking the time to share your review! We're delighted to hear that our power station has been such a reliable and valuable addition to your outdoor adventures, emergencies, and power outage situations.
We designed this power station with durability and user-friendliness in mind, and it's fantastic to know that it has met your expectations in those aspects. Faster charging is definitely a plus, ensuring you can get back to your activities or power up your essential devices quickly.
Your feedback about the value for money is greatly appreciated. We aim to provide high-quality products that offer excellent value, and it's rewarding to know that you've found this to be the case with our power station.
If you ever have any questions or need assistance with your power station in the future, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with our product. Happy camping and stay prepared for any emergencies!
Many Thanks
Union Mart
Very prompt delivery.
Very well priced Generator,delivered very quickly,will hopefully use them again.
29 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our generator to be competitively priced and that the delivery was swift. Customer satisfaction is our top priority, and we're delighted to have met your expectations.
We look forward to the opportunity to serve you again in the future. If you ever need another generator or any other products or assistance, please don't hesitate to reach out. We're here to help, and your continued support means a lot to us. Thanks for choosing us!
Many Thanks
Cameron
Order came with a part damaged and when…
Order came with a part damaged and when reported the response was very quick and they sent a replacement part out and it arrived within the week, very happy with our purchase
25 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello Bev
We sincerely apologize for the inconvenience you experienced with your initial order, and we appreciate your understanding and patience. Your feedback is invaluable in helping us improve our processes and ensure that every customer has a positive experience.
We're pleased to hear that our customer support team responded quickly to your report and promptly sent out a replacement part. Customer satisfaction is our top priority, and we're committed to resolving any issues promptly and efficiently.
Thank you for giving us the opportunity to make it right, and we're delighted that you are now happy with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Many Thanks
Union Mart
I was looking for part for pressure…
I was looking for part for pressure washer and found I could get replacement for the recoil pull start and I ordered on and it fits and the delivery was very fast all in all very happy
24 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello James
Thank you so much for taking the time to share your positive experience with our product and service! We're thrilled to hear that you found the replacement recoil pull start for your pressure washer and that it fit perfectly. We take pride in providing our customers with high-quality parts and efficient delivery, and it's rewarding to know that we met your expectations.
If you ever need assistance with any other products or have further questions in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future!
Many Thanks
Union Mart
Good service, but QA could be better!
Delivery was quick, and the crate the welder was in was substantial.... but the welder was dead on arrival.
Having done my research before purchase, I was already expecting to have to open the machine up - and found two connectors had pulled out of their sockets due to a simple lack of cable ties during manufacture. Also tightened all the high-current tags, some of them were decidedly slack.
In summary: a good machine at a reasonable price, but do a quick visual of the insides before plugging it in.
18 lipca 2023
Odpowiedź od Union Mart Ltd
Good Morning Mr Anson
Thank you for taking the time to provide your feedback on your recent purchase. We appreciate your honesty and value the opportunity to address your concerns.
We're glad to hear that you found the delivery quick and the packaging substantial. However, we're truly sorry to learn that the welder arrived in a non-functional state. This is certainly not the experience we intended for you.
Your feedback regarding the connectors and high-current tags is incredibly valuable. We deeply apologize for any inconvenience this manufacturing oversight may have caused. We appreciate your proactive approach to identifying and resolving the issue.
We are committed to improving our products and services, and your insights are crucial in that endeavor. We will certainly take your feedback to heart and work to ensure that such issues are addressed in our manufacturing process moving forward.
If there's anything we can do to assist you further or to ensure your satisfaction with the product, please don't hesitate to reach out. We are dedicated to resolving this matter and ensuring that you receive the quality product you expected.
Thank you again for bringing this to our attention. We look forward to the opportunity to serve you better in the future.
Many Thanks
Union Mart
Good Service
I haven't used the item yet, but the delivery was next day and the price was good. All came complete and as advertised. It's looking good so far.
20 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with your recent purchase.
Efficient delivery is a priority for us, and we're pleased that your order reached you promptly. We're also glad to know that the item arrived complete and matched the advertised description.
Your satisfaction is important to us, and we're confident that the item's performance will match your expectations when you get the chance to use it. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you again for choosing us. We look forward to the opportunity to serve you again and ensure that your experience remains positive.
Many Thanks
Union Mart
A same day dispatch and a very decent…
A same day dispatch and a very decent delivery time to Aberdeenshire. Well done Union Mart
16 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello Mr McNaughton
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were pleased with our same day dispatch and the swift delivery time to Aberdeenshire.
At Union Mart, we take pride in providing efficient service and ensuring that our customers receive their orders in a timely manner. Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you ever need anything else or have further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future and continuing to provide you with top-notch service.
Many Thanks
Union Mart
WILKS PRESSURE WASHER.
THIS IS THE WORST COMPANY THAT I HAVE PURCHASED FROM IN OVER 15 YEARS. CUSTOMER SERVICES NON EXISTENT DO NOT ANSWER THE PHONE OR REPLY TO EMAILS. IF YOU NEED SOME HELP WITH A PRODUCT THAT YOU HAVE PURCHASED YOU WILL BE WASTING YOUR TIME WITH THESE PEOPLE. IF YOU EVER NEEDED TO MAKE A CLAIM ON THE WARRANTY YOU WOULD NEVER BE ABLE TO CONTACT THEM. SPEND YOUR MONEY WITH A REPUTABLE COMPANY AVOID.
11 sierpnia 2023
Opinia niezależna
Odpowiedź od Union Mart Ltd
Good Morning Mr Bowler
I want to express my sincerest apologies for the disappointing experience you've had with our company. Your feedback is incredibly valuable to us, and I'm truly sorry to hear that you've encountered such difficulties with our customer service.
We will be investigating this and our customer service supervisor will be in contact with you shortly to get this resolved for you. I hope you will allow us the opportunity to make things right and restore your faith in our company.
Many Thanks
Union Mart
Ordering was easy and the delivery was…
Ordering was easy and the delivery was quick too. no problems
10 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello Mr Boax
Thank you for sharing your feedback with us! We're delighted to hear that your experience with our ordering and delivery process was smooth and efficient.
Making the ordering process easy and convenient for our customers is a top priority for us, and we're glad to know that you found it to be hassle-free. Additionally, we understand the importance of prompt delivery, and we're pleased that your order reached you quickly.
Your satisfaction is important to us, and we're committed to maintaining this level of service. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Many Thanks
Union Mart
Odpowiedź od Union Mart Ltd
Hello Mr Bryan
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience with our services.
Our team is dedicated to ensuring a seamless and efficient delivery process, and we are delighted to know that your order arrived promptly. We take great pride in handling each and every package with the utmost care to ensure that it reaches you in perfect condition.
Furthermore, effective communication is a cornerstone of our commitment to customer satisfaction. We understand the importance of keeping you informed every step of the way, and we're pleased to learn that our efforts resonated with you.
Your feedback is truly invaluable to us as it motivates us to continue delivering top-notch service. If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Many Thanks
Union Mart
Cracking bit of kit
Cracking bit of kit, worth paying that little bit extra for a decent robust powerful pressure washer
7 sierpnia 2023
Odpowiedź od Union Mart Ltd
Hello Michael
Thank you for taking the time to provide your feedback! We're thrilled to hear that you're satisfied with your recent purchase of our pressure washer.
We wholeheartedly believe in delivering products that not only meet but exceed our customers' expectations. It's great to know that the extra investment in quality has paid off and that you find our pressure washer to be a robust and powerful addition to your toolkit.
Your satisfaction is our top priority, and we're delighted to have played a part in providing you with a reliable and efficient solution for your needs. Should you have any questions, require further assistance, or would like to share more about your experience, please don't hesitate to get in touch.
Thank you again for choosing our product. We look forward to serving you with excellence in the future!
Many Thanks
Union Mart
Very efficient company to deal with the…
Very efficient company to deal with the battery charger was good value for money and postage was very quick
30 lipca 2023
Odpowiedź od Union Mart Ltd
Good Morning Mr Gilbert
Thank you so much for your positive feedback! We're thrilled to hear that you found our company efficient and your battery charger to be of good value for money. We take pride in providing high-quality products at competitive prices. It's great to know that our quick postage also met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
If you have any further questions or need assistance, feel free to reach out to us.
Thank you for choosing us!
Union Mart
Very very unsatisfied customer last…
Very very unsatisfied customer updated review in full !
last week I contacted union mart about my tx 850 pressure washer had broke the machine cut out in use and looked back and the petrol tank was hanging off only still connected to the machine by the rubber fuel feed pipe to the engine , the in and outlet water connections on the brass head was both leaking and one was spraying out causing me to loose pressure ,then at first wanted me to send a 80+ kg parcel back at my expense but argue and they said they would send a courier when they did send one they failed to select the correct shipping weight for the curriers so they came and rejected the item which lost me a days pay so had to lose another days pay while they sent another courier the day after they have now had it a week and I have told them I now need the pressure washer back asap as I am now loosing money and alls the customer service member said was there was nothing they can do for me and there is a 3-4 week wait time policy for it to be fixed ,I am self employed and now need this machine for the jobs I have next they haven’t got a clue poor poor customer service and a not very robust commercial machine as that was advertised I order for me to buy for work . They also said they would refund me the items that it cost me for pallets and bits for me to secure the item for collection now they saying they can’t , they do not care about this end of the line as long as they are selling will not buy again from these.up to a 4 week wait time must mean they have had a lot back and they are not a well built machine
Disgusting, if they were to offer me my money back I would take it and wash my hands with it. Not great when you spend £650 on a product you feel should be good , now they are selling them for £800 not worth the money
27 lipca 2023
Opinia niezależna
Odpowiedź od Union Mart Ltd
Good Morning Mr Bowen
We are sorry to hear you have had this issue with your unit and have not received the best of service from our team.
Our customer service supervisor has your case and will investigate this and be in contact with you shortly to get this resolved.
We can assure you this is not the level of service we expect our customers to be given and this will be dealt with in terms of retraining and looking into our procedures to see if we can makes our customers experience better.
Many Thanks
Union Mart
Very good
Very good, all went smoothly although the delivery time was stretched another day, however the welder I bought works very well, pleased, thanks
26 lipca 2023
Odpowiedź od Union Mart Ltd
Hello Mr Lewis
Thank you for taking the time to share your experience with us. We are delighted to hear that your overall experience was positive, and you are pleased with the performance of the welder you purchased.
We sincerely apologize for the slight delay in the delivery time, which stretched an extra day. We understand how important it is to receive your order promptly, and we are constantly working to improve our delivery processes to provide a smoother and more efficient service.
Your satisfaction is our top priority, and we are thrilled that the welder is meeting your expectations. If you have any further feedback or need assistance with anything related to the product, please feel free to reach out to our customer support team.
Once again, thank you for choosing us, and we truly appreciate your valuable feedback. We hope the welder serves you well for all your welding needs.
Best regards,
Union Mart
Odpowiedź od Union Mart Ltd
Hello Mr Williams
Thank you for your valuable feedback! We're thrilled to hear that you had a great experience with our winch. We couldn't agree more that Dyneema rope offers several advantages over wire rope. Its lightweight yet robust nature provides excellent strength while being easier to handle and safer to use.
We're glad our product met your expectations, and we're always striving to deliver top-notch quality and performance to our customers. If you have any more feedback or suggestions, please don't hesitate to share them with us. Your input helps us continually improve and serve you better.
Once again, thank you for choosing our winch with Dyneema rope, and we look forward to assisting you with any future needs!
Many Thanks
Union Mart
Disappointing
I have had to edit and resubmit my review as unfortunately when I bought this arc welder I had been lead to believe by Union Mart advertising on Amazon that it had Tig capability, they informed me the advert was wrong, and they would pick it up if I didn’t want it any more which is fine except I had spent £60 on a tig torch to use with it, I asked if perhaps they could exchange for a Tig capable model and perhaps offer me a little discount to compensate me for spending money needlessly based on their advert, I didn’t feel this was unreasonable and they have chosen to ignore me.
My thinking on the above stars is as follows:
I gave 5 stars based on arc capability assuming it could Tig (as that’s what they told me) so I’ve halved the 5 stars as it only does half of what I was expecting then deducted the other half star based on the terrible customer service, they have ignored my emails since I pointed out that they had misadvertised the product, so I think a generous 2 stars is fair most people would only give 1!
I note they have now changed the Amazon listing so at least no one else will be mislead! At least I have the screen shots to send to Trading standards 😂
So in conclusion, not a bad basic little Arc welder but nothing more, and I wouldn’t expect much customer service as they don’t even reply to emails
Quality
Rated 2 out of 5 stars
Value for money
12 lipca 2023
Odpowiedź od Union Mart Ltd
Hello Mr Haslam
Thank you for your review! We're delighted to hear that you are pleased with our product, and we appreciate your positive feedback on our quick delivery service.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us.
Many Thanks
Union Mart
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