After years of waiting for my shoes and more lies I can address here. Undandy has taken the money and run. Their website is down and they are closed. A sad and unscupulous story of a once great compan... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Na eerdere bestellingen die redelijk vlot verlopen zijn, wacht ik nu reeds 1 jaar op mijn laatste bestelling. Steeds weer worden er beloftes gedaan dat ze binnen 3 a 4 weken kunnen leveren. Schoenen z... Zobacz więcej
Reakcja na opinię
There were some short delays in the production process, but, they responded quickly to any questions I had, and kept me informed during it. The shoes themselves are wonderful, and you can see the... Zobacz więcej
Order Date: November 25, 2022 ORDER # 1000106732 Im November 2022 bestellt - keine Lieferung, keine Antworten. Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Here we believe that the only limit to your shoe, sneakers and accessories design should be imagination. By blending traditional craftsmanship & modern technology, Undandy offers gentlemen the ability to customise their very own shoes, right down to the smallest detail. From the workshop floor, direct to customer's door in just seven days. Come walk with us.
Dane kontaktowe
Portugalia
- undandy@undandy.com
- www.undandy.com
1,6
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Constant disappointment
Unfortunately I have to add to the negative comments here. I placed an order back in June and still no shoes. I have received replies to my emails requesting updates but as others have experienced I just get excuses about lack of materials to complete my order, also the fact that the soles required to complete my soles did not pass quality control,so more delay. I wish that I had researched the reviews here before parting with my money. I have never come across a company that doesn't have even one positive review. I have sent yet another update request today as the 3 weeks that they promised me in the last email has now elapsed. Am hoping for better news soon but I'm not holding my breath on it.
Very disappointed.
22 czerwca 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Richard,
Thank you for sharing your feedback.
We would like to say sorry for the poor experience you have encountered with us.
You're absolutely right that the pace of our services has slowed down due to the global times and, due to this, we have faced a delay in completing your order. Please know that our customer care team always provides you with the most up-to-date information they we have at the time. We always aim to be transparent with you, Richard.
Despite the truly unfortunate wait you have been experiencing, we can absolutely confirm that you will receive your order and confirm that we are steadily working to overcome the current circumstances.
Our customer care team has informed us that they have replied to your email earlier today, Richard.
We look forward to having your order in your hands and putting an end to your wait.
Thank you for your time.
Kind regards,
Undandy Care Team
I ordered a pair of shoes in late 2021…
I ordered a pair of shoes in late 2021 having ordered four pairs previously without incident. Since then they have prevaricated incessantly, making excuses about supply chains (which with Covid I was initially sympathetic to) but then not following through on a commitment to refund. Communication was always answered quickly but with little real follow through. A real shame as their product was genuinely interesting and well made. I emailed again today demanding I finally receive the refund.
14 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Neil,
Thank you for your review.
We're truly sorry to read your words and about the wait you have been experiencing. As a previous customer of ours, you are aware that this is not the Undandy experience that we aim to provide and that our customer care team only ever provides our customers with the most up-to-date information.
Due to the unprecedented impact of the global circumstances, our services have indeed slowed down resulting in the wait you have been enduring, Neil.
Unfortunately, this impact has also affected our reversal timelines and we are taking longer than expected to complete your pending request. We can assure you that your reversal will be completed.
Once your reversal has been completed, you will be sent an email to confirm.
Thank you for your time and outstanding patience with us, Neil.
Kind regards,
Undandy Care Team
Terrible experience
I ordered two pairs of shoes more than five months ago (having already bought some three years ago). Unfortunately, it has been a terrible experience. When I first enquired about the order, they blamed supply chain issues and said the delivery would take three more weeks. After two months without any news, I asked again and got exactly the same answer. I have asked for the orders to be cancelled and refunded, we'll see how that goes and I will update the review depending on that.
8 maja 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Manuel,
Thank you for sharing your feedback.
We would like to say sorry for the poor experience you have encountered with us.
Indeed, the current experience that you are enduring is certainly not the true Undandy experience that we aim to offer and that we are known for. As a long time member of our family, you more than anyone are fully aware that this is not the sort of experience we wish to offer our customers.
Unfortunately, the pace of our services has slowed down due to the current limitations and this has led to longer than expected timelines as is the case with your shoes.
We're sorry to know that our customer care team's updates have been perceived in such a way. We can confirm that our team always provides our customers with the most up-to-date information they have at the time.
Our team has notified us that they have been in touch with you through email today and that your order has been canceled per your request.
We always respect and follow your decision to do so, Manuel, and look forward to having your reversal completed.
Thank you for your time.
Kind regards,
Undandy Care Team
After 2,5 years no shoes
After 2,5 years no shoes.
Ordered 3 pairs, they delivered 2 pairs after 1,5 years!
One more year passed still nothing.
Always having excuses
Automatically generated answers in the email or here on Trustpilot, if you look at them, are proving it is a scam.
6 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Hrvoje,
Thank you for your review.
Please accept our apologies for the long wait you have experienced with your order, Hrvoje, it is certainly not the Undandy experience we are known for.
Unfortunately, the unprecedented impact of the global times that first surfaced in 2020 are still a factor that we are steadily overcoming to this day.
We're truly saddened to know that despite receiving part of your order, you have come to think of us as a scam, Hrvoje. We can confirm that we are legitimate business as you have seen with the shoes that you have received. Though we have yet to fully overcome these global times despite steady progress.
In regards to our customer care team, we can confirm that none of their responses are generated as our team always replies directly to any inquiries and requests that a customer may have through email.
Though we can only imagine how your trust in us has fallen given the unfortunate wait you have experienced.
Our team has assured us that they have been in touch with your today through email and has provided you with the latest timeline on your remaining pair.
Thank you for sticking with us and for your patience.
Kind Regards,
Undandy Care Team
Thieves and Scammers
I wish I had seen this site seven months ago, before ordering from Undandy. After seven months, i have received no shoes and no refund. This company, if it ever was legitimate, is only a band of thieves now. Supplies and labor may be impacted by COVID, but the ability to reverse a transaction is not. I have been waiting 4 months for a refund. AVOID THESE THEIVES.
26 lutego 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Ryan,
Thank you for sharing your review.
We're truly sorry to know about the wait you have experienced with your order and now reversal, Ryan.
Indeed, our services and suppliers have been impacted by the global times and while we have made strides in overcoming them, their presence can still be felt to this day and it has led to longer than expected timelines.
Our customer care team has assured us that they have been in touch with you by email yesterday to provide you with the latest information on the status of your reversal, Ryan.
We can confirm that your reversal will be processed and completed and you will be notified upon its completion.
Thank you for your continued patience.
Kind Regards,
Undandy Care Team
Horrid Experience
Horrid experience. Approaching a full year since I requested my refund after a pathetic runaround. No shoes and then no refund. Many customers are in the same situation, I have discovered. Terrible. I feel robbed and scammed and forgotten.
15 grudnia 2021
Opinia niezależna
Odpowiedź od Undandy
Dear Andy,
Thank you for taking the time to share your feedback.
While the the impact of the global circumstances on our services has certainly affected the time it has been taking to complete your pending request. We can assure you that our customer care team has been overseeing your matter and we will continue to do so until it's been resolved.
Our team will also be sending you an email with an update very shortly. Once your reversal has been completed, you will immediately receive an email to confirm.
Thank you for your time.
Kind regards,
Undandy Care Team
The belts are well made and good…
The belts are well made and good quality.
29 września 2022
Opinia niezależna
Odpowiedź od Undandy
Hi Michael,
Thank you for your feedback!
It is our pleasure and honour to have your belts in your hands and hear your thoughts on them.
We're always here to assist you and can't wait to have you back in the future.
Best wishes,
Undandy Care Team
With regret, 1 star
With much regret I too must give a one star review. I’ve been waiting since April for shoes. Although, in the past this has not been an issue and I have been extremely satisfied with their product. Unfortunately this logistics issue will be their undoing. I used to love you. Now, I just want my money back.
14 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Harold,
Thank you for taking the time to share your feedback.
Indeed, as a previous customer of ours, you are aware that the current unfortunate experience you have been enduring is a far cry from the Undandy experience that we are known for and aim to provide.
Regrettably, the impact of the global circumstances have slowed down our services and we are taking longer than expected to fully overcome them and this has led to the unfortunate wait with your order, Harold.
While we are saddened to see you go, we will always respect your decision to cancel your order.
Our team has notified us that they have confirmed your order's cancelation through email today as well.
Thank you for the patience you've shown us through these times.
Kind Regards,
Undandy Care Team
Company refuses to refund my money…
Company refuses to refund my money after waiting almost a year for my delivery. It seems to me like this company is in a financial hole they cannot get out of. Do not order from them without accepting the risk of never seeing your order or your money again.
7 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Scott,
Thank you for your review.
We're truly sorry to know that your order and now reversal have been taking longer than expected.
As our services and suppliers are still working through the unprecedented impact of the global times, this has indeed resulted in longer waits.
That said, we can confirm that we would never refuse a customer's right to a cancelation and reversal, Scott.
As your review does not include further information on your order, we will personally request further information through Trustpilot so that our customer care team may look into your order and ensure that you are kept up-to-date on the status of your reversal.
Thank you for your patience.
Kind Regards,
Undandy Care Team
Don’t even think of placing an order!
Something has gone terribly wrong with this company. I ordered a pair of shoes a few years ago and everything was fine. I ordered another pair this January and 8 months later I have still not received them. Every time I have enquired (a total of 28 back and forth emails between myself and customer service), delivery is always 4 weeks away. Meanwhile, they are accepting new orders (paid for in advance, of course) on their website, which promises delivery in 6 weeks (which they know is impossible). In my view this is fraudulent. If you order, you will only be disappointed. To be avoided!
Typical example of Customer Service response:
"Dear Edward,
Thank you for contacting us.
Our workshop manager has informed us that while we have received the required soles, unfortunately, we have experienced a quality control issue with your order in the later stages of crafting.
As we always want to ensure that your shoes live up to our standard of quality and your expectations, Edward, we will require 4 additional weeks to complete your shoes.
This is absolutely not the sort of experience we aim to provide our customers, please know that we are truly thankful for your patience and understanding through these tough times.
We are currently on track with this communicated timeline and we look forward to having your order in your hands.
Kindest regards,
Gonçalo
Customer Care Agent"
7 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Edward,
Thank you for your review.
We are very sorry for having taken us longer than our promised timeframe to deliver your shoes due to the current limitations at our workshop.
As a previous customer of ours, you know that this wait is certainly not the Undandy experience we aim to provide, Edward.
Please know that despite these unfortunate delays, we are steadily overcoming the global times.
We would like to reassure you that our cobblers are working diligently to complete your shoes to be able to put your wait in the past. Our customer care team has also assured us that they have been keeping in touch with you through email and have actually sent you an email reply earlier today.
Thank you for your time and flexibility.
Kindest regards,
Undandy Care Team
Absolute FRAUD
Absolute FRAUD. It is just past a year and I still have not received my refund. I was offered a voucher in lieu of my refund for other products a few months back. Recently inquired and got the same crafted response. Looks like Goncalo is not responding to emails anymore, there is a new person to feed you bs. Do Not Do Business with them. Its a scam!
5 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Jarret,
Thank you for your updated review.
We deeply apologise for the unfortunate experience you have been enduring with us, Jarret.
We can confirm that while we've been making progress in fully overcoming the unprecedented impact of the global times, this impact can still be felt to this day and we are continuously making strides to fully return to normal operation times.
As a previous customer of ours, Jarret, you know more than anyone that we are not a fraud, though we can imagine how your faith in us would waver after such an unfortunate experience.
We can also confirm that our customer care team is made up of multiple members, Jarret, and to ensure that our customer's emails get responded to within our standard reply timeframe, it is possible that different team member may be the one to reply as we aim to always reply to our customers in an efficient and transparent manner.
In regards to your reversal, we can confirm that it is indeed active and will be completed, our customer care team has also assured us that they will be reaching out to you today with the latest information.
Thank you for your time.
Kind Regards,
Undandy Care Team
Inmiddels weer tweeenhalve maand verder…
Inmiddels weer tweeenhalve maand verder en nog steeds geen schoenen! Bestelling (ik meen) in maart dit jaar gedaan (en betaald). Echt waardeloos! Dit was drie maal is scheepsrecht ... 3e bestelling maar zeker ook de laatste! Undandy; is het een idee dat jullie mij terugbetalen?
4 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Frank,
Thank you for your latest review.
Indeed, as a previous customer of ours, Frank, you are aware that the unfortunate wait with your latest order is not the Undandy experience we are known for or aim to provide.
Unfortunately, we are still steadily overcoming the impact of the global circumstances that affected the handcrafting of your order as seen with our customer care team's communication.
Our team has assured us that they will be sending you an update shortly to ensure that you are fully up-to-date on the status of your order.
We look forward to having your order in your hands.
Thank you for your time.
Kind Regards,
Undandy Care Team
no shoes and no money back ( 1 year later)
We are getting close to a year I am still waiting on reimbursment on order that they were not able to fulfill and are still making up stories for it.
Stay away from this marchant as you won't see the goods neither your money back...
31 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Julien,
Thank you for sharing your updated review.
You have indeed experienced a long wait with us as we are working on overcoming these global circumstances.
We are very sorry for the delay in completing your pending transaction. Due to the current limitations, our services have slowed down and we are taking longer to complete your pending refund.
Our customer care team has confirmed that they will be providing you with an update on your reversal today through email.
Thank you very much for your time.
Kind regards,
Undandy Care Team
13 months, no shoes, no contact...
Ordered a pair of shoes in January of 2021, received them in May. Long wait, but the shoes were very nice so I decided to order a second pair in July of 2021. Knowing they were behind schedule due to the "global times" I waited patiently. In July of 2022 I had not heard anything from the company. I emailed them and was told, sorry it will be 3 more weeks while they wait to receive soles. A month later in August I reached out again that I had not received the tracking number. Again I was told 3 more weeks as soles had not arrived. I am not in the shoe business, but it seems to me that if you cannot get the raw materials in 13 months to support your only line of business, you should not be in that business. Then to not even reach out until I contacted them first, "customer care" is anything but. Please, I do not often write reviews, not worth the effort, please do not spend money on this company. They will take your money and never deliver. Try any other service just do not fund Undandy.
29 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Andrew,
Thank you for your review.
Please accept our apologies for the current experience you have been enduring with us.
You're absolutely right that we have been encountering shortages from our suppliers during these global times and our services have also slowed down due to the same reason.
Please know that we are steadily overcoming these times and, as you've seen with your previous order, we certainly do deliver. Though, we absolutely see your point that our customer care team has been unable to proactively keep you updated, we can confirm that they have been personally reaching out to each customer to notify them of the latest status of their orders, though this task has proven to take longer than expected. Should they received an incoming email from a customer before they are able to reach out to them first, they will always reply within their standard reply timeframe with the latest update as we want nothing more than to ensure that our customers are fully updated on their orders.
Our team has also notified us that they have actually sent you an email yesterday and that your order was also recently canceled as per your request.
We look forward to having your reversal completed and putting an end to your wait, Andrew.
Thank you for your time.
Kindest regards,
Undandy Care Team
Absolute scam
Absolute scam. My husband had ordered 3 pairs in the past and loves them. I decided to order a pair for him as a gift in October 2021. Almost 11 months later and still no shoes. Every month or so I email to ask about the status and every email I get states 3 more weeks, 3 more weeks, 3 more weeks.
24 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Becky,
Thank you for your review.
We would like to apologise for your poor experience with us. Unfortunately, due to the current limitations, we have indeed faced delays in the completion of your order. We are very sorry you have been affected by this circumstances as this is not the sort of experience we aim to provide our customers.
We're also truly sorry to know that our customer care team's updates have come across in such a manner.
Our customer care team always aims to be of assistance and always provides our customers with the most up-to-date information they have at the time containing both the current timeline for your order as well as the reason behind any unfortunate delay.
Our team has informed us that they provided you with a timeline on August 18th and that we are currently on track with the this latest timeline.
We look forward to putting an end to your wait.
Thank you for your time.
Kind regards,
Undandy Care Team
Well I have to say I am pleasantly…
Well I have to say I am pleasantly surprised.
I’ve written a one star review below, about the ordeal after purchasing shoes intended for my fiancé at the time for our wedding. After emails back-and-forth with Undandy- they were able to transfer me my refund via PayPal this week. I’m hoping they do the same for everybody else on here. Based off of what they were telling me which is that they are essentially swamped both with orders and returns, and seeing all the reviews on here… I’m starting to believe that indeed they are swamped and perhaps really trying their best. I hope everyone else reviewing on here is able to get their money or their shoes whichever they would prefer. I’m not going to exaggerate how awesome this experience has been… But I am very thankful that they were able to at least refund me at this point , and I would like to add that they have been very respectful in our emails back-and-forth. Best of luck to everyone including undandy.
22 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Shann,
Thank you for your updated review.
It is as you say, Shann, due to the unprecedented impact of the global times on our services and suppliers, we have unfortunately experienced delays and longer than expected timelines.
That said, we can confirm that we are steadily overcoming these times and aim to do right by our customers. We look forward to fully returning to normal operation times.
We're truly thankful for your patience and understanding through the wait you experienced with your order and reversal.
Kind regards,
Undandy Care Team
Complete Scam! Steer Clear!
Undandy is a complete and udder scam. I figured I'd give them a shot due to some reputable YouTubers that had made videos about them showing great quality in the shoes. They may be great quality but you will likely never get them. 6 week delivery is what was promised to me. I ordered some in the beginning of May for my wedding that's coming up on August 27th. 6 weeks came and went. Emailed them at 9 weeks and they responded with there was a problem with the leather and they would have more in that same week but would delay my delivery 3 more weeks. 4 more weeks - they state that they are having issues out of the soles and it would be another 3 weeks. 3 weeks later I emailed to make sure it was still on track. And yet again, another excuse and another 3 weeks. At this point, it was too late for the wedding. I told them to cancel my order and to refund me. They told me I'd see the funds in 15 days. I knew something was sketchy, so I went ahead and filed a dispute with PayPal (thank God I paid through PayPal). 15 days later, no refund from Undandy and another excuse saying I'd see the money in the next few days. Added all my email correspondence to the PayPal dispute. 10 more days, nothing. 5 days later, PayPal issued my refund. Undandy never replied to the PayPal dispute. Don't make the same mistake and possibly lose $350 like I almost did.
22 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Marcus,
Thank you for your review.
We are very sorry for the poor experience you have encountered with us, Marcus.
As you've mentioned, we've been encountering delays due to the impact of the global circumstances on our services. Please know that our customer care team always aims to be transparent with everyone and provides each customer with the most up-to-date information they have at the time.
Please accept our deepest apologies for the experience you have been enduring, Marcus, it is absolutely not the experience we aim to offer our customers.
In regards to your reversal, we can confirm that your reversal was escalated to our finance department to ensure that it is processed efficiently, unfortunately, they have yet been able to complete your reversal and our team will get back to you today to provide you with more information.
Thank you very much for your time.
Kind regards,
Undandy Care Team
Complete scam
Complete scam.
They pretend to give customer service but my experience has been the same as others posted here.
3 months of delays due to order soles. Each time I had to follow up with the order.
I cancelled 4 months in. Promises of refunds that have not been paid by the 15 business days promised. 1 month later still no refund eith no payment date/timeframe given.
Complete Scam
20 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Luke,
Thank you for sharing about your experience with us.
We're saddened to know about the long wait with your order and the extended wait for your reversal.
Indeed, Luke, as shared by our customer care team's updates, unfortunately, the unprecedented impact of the global times on our suppliers and services has resulted in longer than expected handcrafting timelines.
While we are steadily overcoming the impact of these times with our suppliers, we will always respect our customers' right to cancel their order.
We are deeply sorry for the delay in completing your pending revesal. Due to the current limitations, we are taking longer to complete your reversal.
Our team is overseeing and your matter so it is efficiently resolved soon and will be sending you an email with an update shortly.
Once your reversal has been completed, you will be sent an email to confirm.
Thank you for your time.
Kind regards,
Undandy Care Team
Like a ponzi scheme
I have placed three orders with Undandy over a period of 4 years. The first went without any problem, and I was very pleased with the result.
The second was extremely delayed, with multiple promises that it would be delivered "in the next 4 weeks". But the results were again great, so I made a third order last October.
It is now August. I had so many emails exchanged with them, full of promises every time that it would be just a little longer. Finally, I had enough, and demanded a refund, and they promised to reverse the charge, but they never did. Because the charge was back in October, the credit card company won't dispute it (has to be within 60 days of the order).
Undandy succeeded in stealing from me. It was such a shame; they used to make great shoes...
20 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Christopher,
Thank you for your review.
You're absolutely right that the current experience you have been having with your latest order is not the Undandy experience that we are known for.
Unfortunately, since these global times first surfaced, our services and suppliers were impacted and slowed down and while steady progress has been continously made, the impact of these unprecedented circumstances can still be felt to this day.
We're truly sorry to know that you have come to think of us in such a manner, Christopher, as a long time member of our family, you know more than anyone that we would never do such a thing. We can confirm that your reversal request is active and will be processed and completed and funds returned to you.
Our customer care team will also be providing you with an update today regarding the latest status of your reversal.
We look forward to having your reversal completed, Christopher.
Thank you for your time and patience.
Kind Regards,
Undandy Care Team
Nothing but thieves.
Scam. I ordered my boots in late March; still nothing, and I've been receiving "updates" (read: recycled automated responses that everyone else here has been getting, which are complete nonsense) since I first emailed them with my concerns near the end of May, well after the order was supposed to have been completed and delivered.
The latest response from "Gonçalo" (let's be honest here, this character is just an email bot, nothing else) is identical to one from another reviewer, so again, avoid this so-called company at all costs. I've since opened a dispute with PayPal, and will be opening another with American Express within 24 hours. Don't let these thieves take your money.
Update: These clowns are like the parking lot guy on Seinfeld. Always an excuse, and never a good one; you know they're full of it, but it can't *entirely* be proven. Incidentally, as of this date, "they" (assuming it's more than just one person running the scam) still haven't responded to the fraud ticket I opened with PayPal, which was also made on the same date they mentioned in their response: August 12th.
13 sierpnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Patrick,
Thank you for your review.
We are very sorry for having taken us longer than our promised timeframe to deliver your shoes. Due to the current limitations at our workshop brought on by these global times, we are indeed taking longer than expected to fully overcome them.
We can confirm that our customer care team does not provide anyone with automated responses and we do not have a email bot, all of our emails are typed and sent by our team.
In regards to the communication, indeed the circumstances that have impacted your order are not exclusive to it and have unfortunately, impacted some of our other customers' orders.
We never meant to come across as implying that your delay was an isolated matter, Patrick, the replies sent by our customer care team will indeed contain similar information to replies sent to other customers that have also been impacted by the same delay as we always aim to be transparent regarding the reason behind your wait.
Regarding your reversal status, we would like to reassure you that our team has been overseeing your matter and it was also escalated to our finance department as shared on our email on August 12th. As soon as your pending transaction has been completed, you will be sent an email to confirm.
Thank you for your time and flexibility.
Kindest regards,
Undandy Care Team
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.