After years of waiting for my shoes and more lies I can address here. Undandy has taken the money and run. Their website is down and they are closed. A sad and unscupulous story of a once great compan... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Na eerdere bestellingen die redelijk vlot verlopen zijn, wacht ik nu reeds 1 jaar op mijn laatste bestelling. Steeds weer worden er beloftes gedaan dat ze binnen 3 a 4 weken kunnen leveren. Schoenen z... Zobacz więcej
Reakcja na opinię
There were some short delays in the production process, but, they responded quickly to any questions I had, and kept me informed during it. The shoes themselves are wonderful, and you can see the... Zobacz więcej
Order Date: November 25, 2022 ORDER # 1000106732 Im November 2022 bestellt - keine Lieferung, keine Antworten. Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Here we believe that the only limit to your shoe, sneakers and accessories design should be imagination. By blending traditional craftsmanship & modern technology, Undandy offers gentlemen the ability to customise their very own shoes, right down to the smallest detail. From the workshop floor, direct to customer's door in just seven days. Come walk with us.
Dane kontaktowe
Portugalia
- undandy@undandy.com
- www.undandy.com
1,6
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
LEGAL ACTION / Unreliable & Mediocre Quality = Poor Purchase
UPDATE: LEGAL ACTION - WHO WANTS TO JOIN IN?
Like many of you, Undandy continues to not honour their commitments. At this point, I'm now approaching a year without my shoes (paid in full). I am also at a point where customer support is no longer responsive. As a bushiness owner of over 25 years, I am appalled by Undandys service, dishonest updates and negligence. (I wouldn't be surprised if I now get some generic, friendly response from them, with some updated delivery schedule which will clearly not be honored). Regardless, I provided Undandy with an ultimatum, stating: provide my shoes (I will also accept full refund), or I will pursue legal action, so that others don't become a victim. The ultimatum deadline provided has now come and gone and as such, I will be engaging my legal team to escalate. My company (which I own) has a dedicated legal team, so engaging them will not result in any additional costs. As such, I would like to invite others to share their experience and participate in a group legal proceeding. I will cover expenses (not you)...the goal is to be made whole and stop this blatant scam from affecting other unsuspecting people. Please post your experience with contact info and I will have my legal team reach out.
Obviously, for anyone new reading this, who is considering purchasing shoes from Undany...Don't! You'll be throwing your money away.
----Original Review Below-----
As is the case with so many others, my shoes have been delayed for nearly 8 months now. Any time I would follow up, customer service would say "another 4 weeks"...which has now gone on for over 1/2 year. In years past, I did order and actually receive several shoes, however, the quality was mediocre at best. So based on mediocre quality, unreasonable lead times, along with untrustworthy customer service correspondence, I'd steer clear of this company.
10 stycznia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Lyte,
Thank you for sharing your honest review.
You have indeed experienced a long wait with us. Please accept our deepest apologies for the poor experience you have encountered, we are working on overcoming the previous impact of the global circumstances and this has led to the longer wait with your order.
We can confirm that our customer care team always provides you not only with an updated timeline but also with full transparency and insight regarding each factor that has impacted your order, Lyte.
Our team has also confirmed that they have already been in touch with you today with the latest information on your order
Thank you for your time and patience.
Kind regards,
Undandy Care Team
Nice Marketing, Dreadful Customer Service
They claim to be delayed, but I have seen nothing to indicate that any shoes have been made since 2021. Over 12 months now without delivering any orders. They're still producing slick marketing and taking money from people, but no product and no communication. Shameful.
Edit: Typical response. Claiming delays, claiming they will send me my shoes, claiming they're sending out orders, but I see zero evidence of any being delivered in 2022 or 2023.
10 stycznia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Ed,
Thank you for your review.
We can confirm that indeed we have experienced delays brought on by the previous impact of the global times, though we can also confirm that we have been steadily overcoming this impact, completing and sending out orders each day.
As you have not stated if you have a current pending order with us, we will be sending you a request via Trustpilot for further information so that we may better assist you, Ed.
Thank you for your time.
Kind Regards,
Undandy Care Team
15 months and still no shoes
15 months and still have not gotten my shoes. Like everyone else has said, all I get is excuses. Ordered in Oct 2021 and it is just about 2023. Seriously?
Don’t give excuse after excuse. Pandemic, Global Shipping, Leather? Greater than 1 year is robbery. And you know that. Don’t respond with a “we are sorry” response. Fix the damn issue. Tell your customers the truth about what is going on, don’t give another lame generic excuse because we don’t believe you.
27 grudnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Christopher,
Thank you for your review.
You're absolutely right that you have been truly patient with us as we overcome the various factors which impacted the timeline of your order.
As a previous customer of ours, you know very well that this is not the standard of care and experience that Undandy offers.
We can confirm that our customer care team has only ever aimed to be honest and truthful with our customers as you've seen with our team's email communication providing you with insight behind each unfortunate delay that impacted your order.
We can also confirm that we are overcoming the current times and steadily completing and sending out orders each day. Our team has also assured us that they have been keeping in touch with you via email and have sent yesterday the latest update on your order as well as the current timeline for its completion.
We look forward to having your order completed and in your hands, Christopher.
Thank you for your time and patience with us.
Kind Regards,
Undandy Care Team
Great shoes when you can get them
I ordered my 6th pair of shoes from Undandy November 28, 2021. Prior to this I had wonderful experiences with Undandy an appreciate the craftsmanship of their shoes. It pains me to give this rating, I understand pandemic delays, and the lack of communication has been more than frustrating.
I emailed them again today requesting an update. Expect to hear that it will be another 3-4 weeks.
12 grudnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Vince,
Thank you for your review.
Due to the current global circumstances, the pacing of our services has slowed down and this has resulted in longer-than-expected timelines for your order.
We are very sorry for the poor experience you have encountered with us, Vince, as a customer with a vast history with us, you know that this is not the level of care we aim to provide.
We can confirm that we are on track with the latest timeline provided to you via email.
Thank you for your time.
Kind Regards,
Undandy Care Team
worst shopping experience ever!!
worst shopping experience ever!!! I ordered my shoes over 14month ago and never received anything. When I ask about my order the answers are always more or less the same: "... 6 more weeks" or "... 4 more weeks" but actually never anything happens.
I now asked for my money back and will see if at least that will happen. Otherwise I would guess it is a fake company!!!
4 grudnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Michel,
Thank you for your review.
We're deeply sorry for the extended wait you have been enduring through, Michel.
We can confirm that we are no such thing, simply a local business that is still working through the unprecedented impact that the global times have had on our services and suppliers as you've seen with your order and through our customer care team's email communications.
We can also confirm that the information provided by our customer care team is not the same as each of our team's emails contain not only an updated timeline but also detailed information regarding the reason behind each delay as we always aim to be transparent with our customers, Michel.
Your order was indeed canceled as per your request yesterday and you will receive your reversal upon it being completed.
Thank you for your time.
Kind regards,
Undandy Care Team
Portuguese gangsters steer clear
2 stycznia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Billy,
Thank you for your review.
We can confirm that we are no such thing. We are simply a local business that was unprecedentedly impacted by global times and this has lead to longer-than-expected timelines.
We have also asked our customer care team to look into our system and they have found no pending matter regarding any order from you, Billy.
Your last order, as communicated in our reply to your last review, was canceled and fully reimbursed a year ago. Our customer care team has confirmed that they provided you with proof of this reimbursement and that you also confirm the receipt of the funds.
We sent you a request via Trustpilot for further information to inquire if your review is regarding any new order.
Thank you for your time.
Kind Regards,
Undandy Care Team
Untrustworthy
They seem sympathetic, but this is the worst service I have ever gotten. I never write reviews but am making an exception for them to warn people. I have waited for 1.5 year for my shoes while being in contact with them every four weeks and every time reading an email from them saying that they will be ready in four to six weeks, every time them not delivering on their promise. Now I have asked for my money back and even that they don't seem to be able to manage. I have waited now for 25 days. Their promise was within 15. Makes you wonder if this is not their way to make money, to take peoples money and let it build up rent on their account. Do not order here!
2 grudnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Thomas,
Thank you for sharing your feedback.
We are very sorry to have fallen short of expectations and for your poor experience with us. Regrettably, the impact of global circumstances has indeed slowed down our services and led to longer-than-expected timelines.
We would also like to apologise for the delay in completing your pending transaction as the aforementioned slowdown of our services had indeed resulted in your reversals taking longer to complete.
Our team is overseeing your matter so it is efficiently resolved soon and will be sending you an email with an update shortly. Once your reversal has been completed, you will be sent an email to confirm.
Thank you for your time.
Kind regards,
Undandy Care Team
I agree with a number of people on this…
I agree with a number of people on this review chat who correctly and honestly are reporting that what was once a company that produced shoes - that were not bad and of a good value for a tailored shoe - have gone to the dogs. Shocking.
I have now waited over a year (having sent more than 15 messages chasing up) on an order that I paid for in November 2021. For my son!
I have still not received the shoes and having claimed Global supply chain shortages I had agreed to wait for them at first. This is another thing altogether as these excuses are now no longer truthful.
I have now asked for a refund and I have now been waiting for almost 2 months even for that.
It does seem that this company is unable to meet its orders and he’s not even refunding its customers for failing to meet its orders after 12 months. Appalling. The next step is debt and insolvency proceedings in my mind.
The customer care team are very kind and very polite but they don't resolve anything and Undandy have now taken to deleting social media posts from customers complaining about similar things and claiming that Instagram is doing it.
27 listopada 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Christian,
Thank you for your latest review.
We deeply apologise for the latest experience you've had with us. You know that this is certainly not what we aim to provide our customers as we always aim to do right by everyone.
Indeed, your order was impacted by unfortunate delays we encountered at the time, Christian. Our team also followed your decision to cancel your order, Christian, though indeed your reversal is taking longer than usual due to the slowdown of our services in the face of this unprecedented impact.
We can confirm that we are steadily overcoming the global times and returning to normal operations, completing and sending out orders each day as well as reversals.
We can assure you that your reversal will be completed and our customer care team has assured us that they have been in touch with you via email to keep you updated on its latest status.
Thank you for your time and flexibility.
Kindest regards,
Undandy Care Team
Nice looking shoes but AVOID at all costs...
What galls me is that I can't give them 0 stars. I ordered my custom made shoes in August 2021. Yep...you guessed it, I still don't have them, nor do I expect them to appear. All inquires to them have been quickly responded to - which I guess gives them a 1 star - but their excuses range from "parts supplier can't fill so many orders" to "your shoes should be ready soon - give us 3 weeks" and when I cancelled after hearing the same old story for the last 15 months, they said "sorry we'll send this to our accounting people and you'll get your credit..." . Again for those still reading, spoiler alert. When their refund excuses started piling up, "I'll send this again to our special fast refund section" etc...I tried to cancel by my CC, but it was too late to do so as 6 months was the limit. So I don't feel too bad about it because for the first 6 months their excuses were palatable and I gave them the benefit of doubt. ... For those who are still thinking of purchasing from these people, I have one word: Don't. (more words): you will be ripped off. They may have been decent many years ago, but now they are a scam, milking any of their previous prestige into ill gotten gains through boning new (and previous) customers.
25 listopada 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Andrew,
Thank you for your review.
We would to apologise for the poor experience you have encountered with us.
Indeed the current experience you have been enduring is not the Undandy experience that we are known for or aim to provide.
It is as you say, unfortunately, the pace of our services has indeed slowed down due to global circumstances and this led to the extended wait you have been experiencing.
We're saddened to know that our customer care team's updates have come across as excuses. We can confirm that our team only ever provides you with the most up-to-date information they have at the time, Andrew, as we always aim to be transparent with our customers.
Regarding your reversal, we can confirm that your request is active and will be completed and, once it has been, you will be promptly notified by email.
Our customer care team will get back to you today to provide you with more information regarding the latest status of your reversal.
Thank you very much for your time.
Kind regards,
Undandy Care Team
Scam company
I would give this zero stars if I could. Ordered a pair of shoes in December 2021and despite requesting a refund in June I repeatedly get responses saying it is with the “finance team”. I am getting the consumer ombudsman involved to hopefully get some resolution.Do not use this company, absolute scam.
Update from today, this company has also deleted Instagram comments of mine warning other customers from ordering their products.
Even the reply below is not transparent or truthful, you have deleted Instagram post replies not just from me but from other customers who expose you.
11 listopada 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Customer,
Thank you for your review.
We are truly sorry about the wait you have experienced with your order. We have indeed had some longer-than-expected timelines as we are still steadily overcoming the unprecedented impact of the global times on our services and suppliers.
We can confirm that our finance department has been steadily completing reversals and our customers are notified upon their completion. Though due to the aforementioned impact on our services, reversals may take longer than usual.
In regards to social media, we can confirm that we do not delete comments from our customers as we respect the right of everyone to share about their experience with us on public platforms, regardless if the experience was positive or negative as we value transparency and take each feedback we received to heart, especially as we work through these times.
Your review does not contain the needed information to determine your order such as name or order number, therefore we are unable to inquire with our customer care team regarding your reversal's latest status.
We have sent you a request for further information through Trustpilot so that we may gather this information and further assist you.
Thank you for your patience.
Kind Regards,
Undandy Care Team
WARNING!!
WARNING!!! This Company is committing fraud!!!
Don’t buy shoes from UNDANDY, CONSPICUOUSLY, INCONSPICUOUS THIEVES. I purchased an order for a pair of 15 By Davis Monk Strap shoes back on the 13th September 2021. Time and time again, that I have received automated professional written responses for excuses from them regarding the delays of the production of the shoes and still to this date that I haven’t received my refund as they had promised me.
Also don’t trust their Instagram posts. I have seen prove that they have blocked messages from me and another person that we posted to their post. They only want you to read the good comments. They don’t respect customers rights!! Please read all the bad reviews on trustpilot about this corrupt company!!
13 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Jonathan,
Thank you for your latest review.
We deeply apologise for the wait you have experienced with your current order, Jonathan. Indeed, due to the unprecedented impact of the global times on our services and supplier, we have been working through some longer-than-expected timelines.
We are saddened to know that our customer care team's emails have come across in such a way to you, Jonathan. We can confirm that our customer care team does not have automated replies. They always reply directly to any inquiries or questions our customers may have, as well as provide the latest information on orders.
In regards to social media, we can confirm that we always respect each customer's right to share about their experience with us on public platforms, whether positive or negative, as we take all feedback to heart.
As a previous customer of ours, Jonathan, you more than anyone know that we are certainly not as you describe us. We are simply a local business that is still overcoming the aforementioned impact.
As for your reversal, our customer care team has assured us that they have been recently in touch with you via email regarding its status.
We look forward to having your reversal completed, Jonathan, and hope that once this is the case, you will see that we are the same Undandy as always.
Thank you for your time.
Kind Regards,
Undandy Care Team
Odpowiedź od Undandy
Dear Clay,
Thank you for sharing your latest review.
We are very sorry for the delay in completing your pending revesal. We can confirm that your reversal was escalated to our finance department to ensure that it is processed efficiently.
Our team has also assured us that they have been in touch with you today to provide you with the latest status on your reversal.
Thank you very much for your time and patience.
Kind regards,
Undandy Care Team
Over a Year Since Ordering
I wanted to like this company. I really did. I placed my original order on October 31st, 2021 and I was under the impression my shoes would be completed over the usual timeline. After about 3 months, I wrote in and inquired as to the status of my order, receiving an update of another couple months citing leather shortages. I waited, and then inquired again a few months after that initial update, again receiving an update against citing shortage of rubber soles. At that point, I decided to cancel my order and requested a refund. At this point, it's now been a year since I placed my initial order and about 4 months since I requested a refund. I can understand material shortages and I can understand production delays, but I cannot understand the absolute lack of communication and customer service, which strikes me as unprofessional. On all occasions where timing exceeded the estimate, I was the one who had to make the communication. The company never contacted me when they were not able to meet the estimates they provided. Moreover, the timelines I was provided for a refund have not been met and I'm not confident I will ever receive a refund at this point.
EDIT Nov. 19 2022: I provided the information the Undandy representative requested in their comment on my original review and have still not heard anything from them.
3 listopada 2022
Opinia niezależna
Odpowiedź od Undandy
Dear customer,
thank you for your review.
We're truly sorry to know about the experience you have endured with us. Indeed, these global times have unprecedentedly impacted our services and suppliers resulting in longer-than-expected timelines. Though, we can confirm that we are steadily overcoming these circumstances and look forward to returning to normal operation times.
We're saddened to know that our customer care team was unable to be proactive in regards to your order. While our team has indeed been personally reaching out to each customer, this task has proven to take longer than previous thought, and should our team receive an email from a customer before being able to reach out to them, they will always reply within our standard reply timeframe with the latest information.
Unfortunately, we are unable to determine your order with just the information contained in the review and as such we are unable to assist in determining its status. We will be sending a request through Trustpilot for further information so that our team may be able to further assist you.
Thank you for your patience.
Kind Regards,
Undandy Care Team
How to destroy a great brand in a year
Interesting (but painful). to see how a bunch of scoundrels can destroy a great brand in a little over a year! I was an early and enthusiastic customer of Undandy shoes. I ordered 14 pairs in just over a few tears. They were admired by many and so many people asked "where can I buy shoes like these?" The early shoes arrived quickly and were well made.
THEN DISASTER STRUCK!!I I placed an order IN DECEMBER 2019. I ORDERED A FURTHER PAIR IF SHOES IN DECEMBER 2019 FOR A$269 AND HAVE NEVER, EVER RECIVED THEM.THEIR WEBSITE shows these shoes as "Order 5000089362 still in production". They don't even have COVID for an excuse! After many months it became ridiculous and I wrote to them. My many emails are responded with polite but evasive responses, full of excuses, which are always creative and imaginative but obvious lies. I foolishly ordered a further belt in June 2020 for which I have had te same experience. I have applied for refunds but I have no expectation of success.
Bizzarely they have begun emailing me again with marketing offers. AS IF!!!!
This is a really good business idea. I bought 14 of them! Someone competent and honest please adopt it. Tony F
6 grudnia 2021
Opinia niezależna
Odpowiedź od Undandy
Dear Tony,
Thank you for your review.
You're absolutely right that the current experience you have been enduring with us is not the Undandy experiencce that we are known for as you've seen with your history with us.
We believe that there is a misunderstanding regarding your order 5000089362.
We can confirm that indeed, we did experience temporary shortages in December 2019 prior to the pandemic. Though this was later overcome, the sudden impact of the pandemic resulted in further shortages in early 2020 that are still felt worldwide to this day.
Our customer care team has confirmed that they sent you multiple emails in early 2020 regarding your order at the time with suggestions of alternatives. Despite multiple attemps of communication from our team, they did not receive a reply from you. Our team later provided you, through email, with a reversal through a store credit voucher that you could use to place a new order, though our team did not receive a reply from you regarding this email, we did confirm that you had seen the email as your next order was placed using this voucher, Tony.
Please know that should you not receive a reply within 24 to 48 hours, weekends notwithstanding, to an email sent from your end to our customer care team. It is safe to assume they did not receive it as our team always replies within their timeframe.
Should you have any questions or doubts regarding previous orders, our customer care team is always able to assist you, Tony.
In regards to your latest order, we're sorry to know that our team's emails have come across in such a way, we can confirm that our team only aims to provide our customers with clarity and transparency regarding their order's current status.
We can also confirm that we are steadily overcoming these global times, completing and sending out orders each day and look forward to having your order in your hands and being able to provide the Undandy experience that you are used to, Tony.
Our customer care team has also assured us that they have been in touch with you through email and provided you with the latest timeline on October 10th.
We look forward to putting an end to your wait.
Thank you for your patience.
Kind Regards,
Undandy Care Team
Almost 1 year, no shoes :(
I've ordered shoes in January 2022 for $265 USD and to date (late October 2022) I have not received them.
I've emailed them regularly requesting an update but they only offered excuses on the delay.
I've canceled my order since then but from reading the reviews it looks like I'm out of $265.
27 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Mahmoud,
Thank you for sharing your review.
You have indeed experienced been truly patient with us as we work on overcoming the global circumstances.
We are very sorry to know that you have come to think of our customer care team's updates in such a way, we can confirm that your order has been reinstated as per your latest email nd we look forward to having it in your hands and putting an end to your wait.
Thank you very much for your time.
Kind regards,
Undandy Care Team
THEY WILL ROB YOU!
I was a loyal customer of theirs. Had ordered +20 pairs over 5 years. They were usually late but I was okay with that. However, it has been over a year since my last order. Ive contacted them multiple times the past 6 months and they told me it was supplier issue and would take another 2-3 weeks. After the year mark I finally requested a refund and they said they would process it within 15 business days. It has been over 30 business days and no refund, just more excuses.
Ive been robbed!
26 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Jordan,
Thank you for sharing your feedback.
We would like to say sorry for the poor experience you have encountered with us.
Indeed, the current experience that you are enduring is certainly not the true Undandy experience that we aim to offer and that we are known for. As a long time member of our family, you more than anyone are fully aware that this is not the sort of experience we wish to have for our customers.
Unfortunately, the pace of our services has slowed down due to the current limitations and this has led to longer than expected timelines.
We can confirm that our customer care team would never provide our customers with excuses, Jordan, only with the most up-to-date information they have at the time.
They will look into your matter and get back to you today with an update on the status of your reversal.
Thank you for your time.
Kind regards,
Undandy Care Team
Do not purchase from Undandy
Do not purchase from Undandy. They will take your money knowing they will not send the shoes or refund you once you realize they are a fraud. Then you will receive a chain of meaningless and repetitive messages but never your money back. THIEVES.
23 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Alexander,
Thank you for your review.
We would to apologise for the poor experience you have encountered with us.
We're truly sorry to know that you have come to think of us in such a way due to the experience you've had with us.
We can confirm that the pace of our services has indeed slowed down due to the global circumstances and this led to the extended wait you experienced with your order. Despite this, we can confirm that we are steadily overcoming these times and look forward to returning to normal operation times.
In regards to your reversal, you are absolutely right that is taking longer than our communicated timeline.
Our customer care team has informed us that they have just sent you an email today with the latest update on your reversal's status.
We're truly thankful for your patience through these times, Alexander, and please know that you will also be immediately notify upon your reversal's completion.
Thank you for your time.
Kind Regards,
Undandy Care Team
What a great company they use to be pre…
What a great company they use to be pre 2020, I have a few pairs of quality shoes ordered on line and delivered in 8 weeks as promised.
Fast forward to post 2020, shoes ordered in May, and still to date no shoes, and no refund. The order was fully paid at the time of the order, after many emails all with various reasons for delays and promises to date 21/10/2022 no shoes and no refund. I requested the refund over 5 months ago on the 2 year anniversary of my order - still nothing.
Do NOT order anything from this company
They are NOT the company they use to be.
Constant emails from them to advertise their products !!!
But no orders for filled.
Criminals basically stealing your hard earned money
Be Warned !!!! Stay away
22 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Michael,
Thank you for your review.
We can confirm that we indeed the global circumstances that first surfaced in 2020 have had an unprecedented impact on our services and suppliers and are still a matter that we are steadily overcoming to this day.
It truly saddens us to know that despite the previous experiences you've shared about, that you have come to think of us in such a way, Michael.
While indeed the aformentioned circumstances have led to longer than expected waits through these times, our customer care team has been unable to find a standing order in our system placed under your name, Michael D O'brien.
For us to be able to further assist you and provide you with further insight on the current status of your order, we have sent you a request for further details through Trustpilot.
Please do get back to us at the earliest convinience, Michael. We wish to ensure that you are upt-to-date on the status of your order.
Thank you for your patience.
Kind Regard,
Undandy Care Team
BRUCE RUSSO .
BRUCE RUSSO .. I HAVE PLACED 5 SHOE ORDERS OVER THE PAST 15 MONTHS.. STILL NO SHOES ... SEE RESPONSE BELOW THAT I HAVE RECIEVED EVERY TIME I INQIURE.. BELOW IS FROM MARCH 2022
We're truly sorry for this very long experience you have been enduring, Bruce.
Unfortunately, while, as per our previous email, we are steadily making progress through our backlog, our workshop manager has informed us that they have yet been able to complete your orders.
Our workshop manager advised that advising on a timeline would not be ideal as due to the work being performed through the backlog, they are unable to ascertain an exact ETA for your orders and he would hate to continuously provide ETAs, only for them to miss them.
That said, we would hate to leave you with no idea of when your orders will finally be completed, given the current pace due to the global circumstances, we estimate that your orders will be completed within 6 weeks, Bruce.
Please note that this is an open-ended timeline and your orders may, in fact, be completed much sooner than this.
Please know that you will absolutely receive your orders, Bruce, as soon as your orders are completed, you will be notified by email.
Thank you for your patience.
17 października 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Bruce,
Thank you for sharing your feedback.
We would like to say sorry for the poor experience you have encountering with us.
Indeed, the current experience that you are enduring is certainly not the true Undandy experience that we aim to offer and that we are known for. As a long time member of our family, you more than anyone are fully aware that this is not the sort of experience we wish to have for our customers.
Unfortunately, the pace of our services has slowed down due to the current limitations and this has led to longer than expected timelines as is the case with your orders.
We're truly thankful for your patience and understanding as we steadily work through and overcome this unprecedented impact and look forward to having your orders in your hands, Bruce.
Our customer care team has also informed us that they have just sent you an email with the latest status of your orders.
Thank you for your time.
Kind regards,
Undandy Care Team
I ordered two pairs a few years ago
I ordered two pairs a few years ago - great service, took about 6 weeks and great quality. I ordered another pair in March. Still no shoes by September. Got a refund through PayPal.
It’s a real shame that they have deteriorated in this way. Perhaps they should stop taking orders whilst they sort out their supply issues, or at least give realistic delivery estimates to new customers.
30 września 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Sohail,
Thank you for sharing your feedback.
You are absolutely right that these current circumstances do not reflect the standard of care we are known for, Sohail.
Unfortunately, this unprecedented impact of the current global circumstances has slowed down our services and suppliers, leading to the wait you have experienced.
We're sorry to know that our team's updates have come across in such a way, please know that our customer care team always provides each of our customers with the most up-to-date information they have at the time.
We can also confirm that we are overcoming these current circumstances at a steady pace, completing and sending out orders each day.
Thank you for the outstanding patience you've shown us through these times.
Kind regards,
Undandy Care Team
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