After years of waiting for my shoes and more lies I can address here. Undandy has taken the money and run. Their website is down and they are closed. A sad and unscupulous story of a once great compan... Zobacz więcej
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Na eerdere bestellingen die redelijk vlot verlopen zijn, wacht ik nu reeds 1 jaar op mijn laatste bestelling. Steeds weer worden er beloftes gedaan dat ze binnen 3 a 4 weken kunnen leveren. Schoenen z... Zobacz więcej
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There were some short delays in the production process, but, they responded quickly to any questions I had, and kept me informed during it. The shoes themselves are wonderful, and you can see the... Zobacz więcej
Order Date: November 25, 2022 ORDER # 1000106732 Im November 2022 bestellt - keine Lieferung, keine Antworten. Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Here we believe that the only limit to your shoe, sneakers and accessories design should be imagination. By blending traditional craftsmanship & modern technology, Undandy offers gentlemen the ability to customise their very own shoes, right down to the smallest detail. From the workshop floor, direct to customer's door in just seven days. Come walk with us.
Dane kontaktowe
Portugalia
- undandy@undandy.com
- www.undandy.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Inni użytkownicy przeglądali również
I want to believe!!!!
After receiving two great pairs of shoes (one during COVID) from UNDANDY, I expected that ordering my 3rd pair would be routine. But nothing could be further from the truth. It has now been 386 days since I placed my order and it has been one excuse after another. I would really like to believe that this delay is due somehow to COVID-19 or some other reasonable delay, but it's starting to look like we have gone from incompetence to corporate malfeasance.

Odpowiedź od Undandy
Thieves!!
Ordered a pair of shoes which they failed to build, so I cancelled my order in December 2022. And since then, they have been “too busy building shoes, to refund me back”
I wrote more than 15 mails, 4 online reviews and reported them in the red book.
I absolutely don’t recommend those clowns to anybody.
(Wait for them to respond my rating here with pure bulls*it)

Odpowiedź od Undandy
very nice shoes
the shoes are impeccable and there was a "so sorry-note" for late delivery added with a small gift. very nice.

Odpowiedź od Undandy
No Shoes. No Refund.
Been 10 months since ordering shoes. Email promise after promise and my order remains unfulfilled. Supply chain blah blah blah. Ok. Just refund my money please.
Waiting 2 months now on a promised refund. More empty promises. That’s not going to happen either. DO NOT GIVE THESE CRIMINALS YOUR MONEY!

Odpowiedź od Undandy
Dissapointed
I cannot begin to explain how disappointed I am and how bad my experience has been with Undandy. After 3+ years of back and forth I still have no shoes and no refund. I tried to just order accessories as at least those shouldn’t be delayed but low and behold I got the same cookie cutter response saying my order will be 5-6 weeks as they need to ‘craft’ them. I have tried to ask if this is correct multiple times over the last few days and still haven’t heard anything. Stay away!

Odpowiedź od Undandy
they used to be great
they used to be great - i have 30 pairs of shoes. Order i placed 5/08/2020 ... coming up on 3 years ago order 3000094941 1 pair shipped .... they other two are waiting for materials. Not sure if you cant fill orders from 3 years ago why you are still taking orders. They used to have an 800 number, also a chat line on website , no more now just email

Odpowiedź od Undandy
they are broke and fraudster
they ar broke and cheating. i wait for my money since 6 months. stop buying. they are lowest level of business. cheater. fraudster, fraudster fraudster. money is lost. but I will visit these people!!!!

Odpowiedź od Undandy
No Shoes - Ordered October 2021
Been waiting for 18 months with just excuses to show for it.
Since I ordered I checked up every 2 months to be given the same reply, the order will be ready in 4 weeks. 7 emails, promises of the work shop manager working through a back log, no shoes!

Odpowiedź od Undandy
Im November 2022 bestellt - keine Lieferung, keine Antworten
Order Date: November 25, 2022
ORDER # 1000106732
Im November 2022 bestellt - keine Lieferung, keine Antworten.
Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich pessimistisch. Die Preise im Vergleich zu vor einigen Jahren haben sich nahezu verdoppelt. Qualität und Service wohl nicht?
Geld ist per Vorkasse (Paypal) weg.
Nachtrag:
Habe Rückzahlung / Käuferschutz bei PayPal angefordert. Die Anfrage / Rückbuchung wurde sofort angenommen.

Odpowiedź od Undandy
So taking people's money and giving…
So taking people's money and giving nothing but excuses in return. If it is true that you are working through back logs then update your website to state that. Perhaps, completion will take 24-36 months with lots of excuses instead of 4 weeks.
Update 2023-03-17
Lol same words in their response 15 months later. Come on undandy stop the bs. May be take all the people you have responding to poor reviews and put them in accounts payable. All the responses one recieved I'm sure they could have walked over to AR personally found my money I gave to you for a product never and hand walked it to my address by now. You have no intent on giving anyone's money you keep collecting back. Your business is more profitable stealing from people over seas.

Odpowiedź od Undandy
Buyer Beware - Undandy does not fulfill orders
I had such high hopes for the two pairs of shoes I ordered on Jan 1, 2022. After 6 emails for shoes that were never delivered due 'a shortage of our Italian imported leather.' I cancelled the order in April 2022 and asked for a refund. Gonçalo said they would refund my order within 3 weeks. Eight emails and over a year later and they are STILL saying 'our finance department is dealing with high volumes'. I really wish I had found this site before I handed over hundreds of USD. This is a scam and I am embarrassed to say I fell for it. I cannot believe the website is still live nor any payment processor would still be supporting them.

Odpowiedź od Undandy
Terrible experience
Terrible experience. The only thing this company does now is write flowery emails and take down reviews.
Ordered shoes in November 2021. No shoes, no refund. Just a whole lot of words. I guess Chat GPT replaces real work.
I lodged a complaint with the Portuguese consumer authority (LivroReclamoes); but it seems they are as ineffectual as undandy's finance department.
It's sad; they made good shoes once and I still wear them.
Don't waste your money with this company.

Odpowiedź od Undandy
Its a Scam & your money will vanish
Ive written a few reviews already of this company on Trustpilot about shoes I ordered in November 2021 which I still have not received and despite asking for my order to cancelled and refunded they have neither cancelled the order of refunded me my money. This company are a scam and a fraud and should be avoided at all costs. Follow up emails looking for an update have not been answered. AVOID!!!!

Odpowiedź od Undandy
Undandy, unscrupulous and untrustworthy
Previously I have purchased 2 pairs of shoes from Undandy and was very happy with both the shoes and the service. In July 2021 I placed another order which is the last time I will ever deal with this company. There were always excuses as to why the shoes were taking longer, some of which seemed plausible during the COVID pandemic. I eventually cancelled the order in June 2022 and was assured that my money would be refunded in 15 days. I am still waiting for my money in March 2023. I have been in constant contact with Undandy via email which keeps assuring me that I will receive my money. I find it difficult to comprehend how it would take a company this many months to reverse an order and pay the money owed. The excuses are always the same and that no definite date can be provided. Do not under any circumstances order from this Undandy. What was a reputable and trustworthy company has no qualms in taking your money and giving you nothing in return.
Since I posted this review there has been no further communication from Undandy - says it all!

Odpowiedź od Undandy
Great service / Good products
This is the second time I have bought something from Undandy and I have nothing but good things to say about their service and the quality of the products.

Odpowiedź od Undandy
They stole from me too
I placed an order for 2 pairs of shoes in October 2021. After multiple missed deadlines and increasingly lame excuses I cancelled the order in April 2022 and asked for a refund, which they said they would give me within 3 weeks. We are now nearly a year later and they are STILL saying 'our finance department are dealing with high volumes'. This is just a scam. I cannot believe they are still in business, still conning people, taking money and not delivering anything. Do not order from them.

Odpowiedź od Undandy
Avoid Undandy
I have been a long time customer of Undandy and was delighted with their products.
I placed a further order for shoes in September 2022 and Undandy provided various assurances that the order would be posted.
At the end of December 2022 (4 months after the order), and with no delivery forthcoming, I requested a refund.
Undandy apologised and confirmed that a refund would be issued within 15 working days: the refund has never materialised and the best I get is ‘sorry, our accounts department is working on it’.
We are now circa 7 months from date of original order and I still have not received either the order or the refund.
No doubt Undandy will respond to this review blaming the pandemic, but that is no excuse for not issuing the promised refund (three months after stating that they would).
Avoid this company at all costs - I do not believe that they are solvent and that they are accepting orders with no intention of fulfilling them or issuing refunds.
**UPDATE:
Needless to say Undandy have responded to my review by rolling out their usual nonsense that their problems are all a consequence of global supply issues - why does that stop them refunding me 7 months after the initial order??
TOTAL SCAM - AVOID**

Odpowiedź od Undandy
I ordered shoes from them in July
I ordered shoes from them in July. In September I was told there would be delays due to global circumstances. I canceled my order in September. I immediately called my credit card company to stop payment. The credit card company informed me that Undandy would be given 90 days to dispute my claim of never receiving the shoes. I would still contact undandy to see if they had any updates (mainly are they going to dispute my claim). Each time I was told they are in constant contact with their finance department. Each time I told them they were lying. If they were in constant contact, they would have said, "We see you disputed the charge and got your money back." They did not. Instead, they continued to play the game of delay (a goal of which I believe is to make the charge so old the credit card company will not go after it). I would ask if there was any updates and then they offered me a credit to their store, which I rejected. This went on for several months of me asking if they had an update. Each time they said their finance department was still working on it. That was until December. That is when they said I had disputed the charge and started to claim I was trying to commit fraud against them. They still claimed they were being honest. They never were.
Don't waste your hard earned money
Ordered on June 1 2021. Still waiting for them. Gave up contacting them after after 4 or 5 email of BS lies. Everytime it's always another 4 weeks because of the back log. Well last time I contacted them was Aug 2022. Still no shoes after the 4 extra weeks of waiting. Now it's almost March 2023. Still nothing!! I was lucky enough to buy shoes with them before the whole down tune of this company. Their great quality I have many pairs but unfortunately there is no point wasting your hard earned money on this company if they are never going to deliver on their promises. As with me and many other people we are are still waiting on empty promises. Such a shame!! Now they are trying their best to delete all negitive comments of Instagram. Very sad and very low. My advice don't order from these guys unless you see people posting about finally receiving their shoes after the long wait.

Odpowiedź od Undandy
SCAM - AVOID AT ALL COSTS
SCAM - AVOID AT ALL COSTS. Like many other people posting here I wish I could give this zero stars, because that's what I received from this company - absolutely zero. I ordered in November 2021 and as of yet have not received shoes, nor the refund I have demanded over and over again. AVOID THIS COMPANY AT ALL COSTS.

Odpowiedź od Undandy
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