Undandy Recenzje 

1713
Wynik TrustScore: 1.5 na 5

1,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

After years of waiting for my shoes and more lies I can address here. Undandy has taken the money and run. Their website is down and they are closed. A sad and unscupulous story of a once great compan... Zobacz więcej

Oceniono na 1 z 5

Na eerdere bestellingen die redelijk vlot verlopen zijn, wacht ik nu reeds 1 jaar op mijn laatste bestelling. Steeds weer worden er beloftes gedaan dat ze binnen 3 a 4 weken kunnen leveren. Schoenen z... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

There were some short delays in the production process, but, they responded quickly to any questions I had, and kept me informed during it. The shoes themselves are wonderful, and you can see the... Zobacz więcej

Oceniono na 1 z 5

Order Date: November 25, 2022 ORDER # 1000106732 Im November 2022 bestellt - keine Lieferung, keine Antworten. Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent obuwia
  2. Sklep z butami

Napisane przez firmę

Here we believe that the only limit to your shoe, sneakers and accessories design should be imagination. By blending traditional craftsmanship & modern technology, Undandy offers gentlemen the ability to customise their very own shoes, right down to the smallest detail. From the workshop floor, direct to customer's door in just seven days. Come walk with us.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(1713)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I want to believe!!!!

After receiving two great pairs of shoes (one during COVID) from UNDANDY, I expected that ordering my 3rd pair would be routine. But nothing could be further from the truth. It has now been 386 days since I placed my order and it has been one excuse after another. I would really like to believe that this delay is due somehow to COVID-19 or some other reasonable delay, but it's starting to look like we have gone from incompetence to corporate malfeasance.

29 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear John,

Thank you for your review.

Please accept our deepest apologies for your latest experience with us, John. Indeed, as a previous customer of ours, you know that this is certainly not the standard of care that we are known for an aim to provide.
We're truly saddened to read your words, Anthony, and to know that despite your previous experiences with us, you have come to think of us in such a way.

Due to the unfortunate impact of the previous global times, your shoes have been taking longer than expected as our workshop continuously works through this aforementioned impact.

Please know that you will receive your shoes just like you have received your previous orders, John.

Our customer care team has also assured us that they have been in touch with you previously via email and provided you with insight on the direct factors that have impacted your order as we always aim to be transparent and honest with our customers as you know from your previous orders.

We hope that once your wait has come to an end and your order is in your hands, you will see that we are still the same Undandy as always, John, and that we are steadily overmcing these times and look forward to being able to provide you with the Undandy experience you deserve.

Thank you for your time.

Kind Regards,
Undandy Care Team

Oceniono na 1 z 5

Thieves!!

Ordered a pair of shoes which they failed to build, so I cancelled my order in December 2022. And since then, they have been “too busy building shoes, to refund me back”
I wrote more than 15 mails, 4 online reviews and reported them in the red book.

I absolutely don’t recommend those clowns to anybody.

(Wait for them to respond my rating here with pure bulls*it)

16 listopada 2022
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Monzer,

Thank you for your latest review.

We deeply apologise for the longer than expected wait you experienced with your order as indeed, due to the previous unforeseen global circumstances that impacted our services and suppliers, we experienced somelonger than expected handcrafting timelines.
However, we want to clarify that the reason behind the current wait for your reversal is not to any standing orders or due to our workshop completing and sending out orders each day.

At Undandy, we always aim to be transparent with our customers. Our customer care team provided you with information via email during these times on the reasons for the wait with your reversal as it was an unfortunate consequence of the slow down of our services at the hands of the aforementioned circumstances.

As assured by our customer care team, your request has not been forgotten, and it is currently with our finance department, which is our highest level of escalation. Once your reversal is completed, our team will get in touch with you to inform you of the same.

We appreciate your patience and understanding in this matter.

Best regards,
Undandy Care Team.

Oceniono na 5 z 5

very nice shoes

the shoes are impeccable and there was a "so sorry-note" for late delivery added with a small gift. very nice.

23 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Hi Wolfgang,

Thanks for the awesome review! We are truly honoured to have had your patience through these times and are glad to know that your wait has finally come to an end and that you are united with your sole mates.

We are humbled to have your support and trust throughout these times and we look forward to having you back with us in the future.

Kind regards,

Undandy Care Team

Oceniono na 1 z 5

No Shoes. No Refund.

Been 10 months since ordering shoes. Email promise after promise and my order remains unfulfilled. Supply chain blah blah blah. Ok. Just refund my money please.
Waiting 2 months now on a promised refund. More empty promises. That’s not going to happen either. DO NOT GIVE THESE CRIMINALS YOUR MONEY!

11 stycznia 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear John,

Thank you for taking the time to share your feedback.

We are very sorry for the poor experience you have encountered with us, as due to the impact of the previous global circumstances on our services supplier, we experience some longer-than-expected handcrafting timelines and are taking longer to complete your pending reversal request.

We would like to reassure you that our team has been overseeing your matter and that once your reversal has been completed, you will be promptly notified by our team.

Thank you for your patience.

Kind regards,
Undandy Care Team

Oceniono na 1 z 5

Dissapointed

I cannot begin to explain how disappointed I am and how bad my experience has been with Undandy. After 3+ years of back and forth I still have no shoes and no refund. I tried to just order accessories as at least those shouldn’t be delayed but low and behold I got the same cookie cutter response saying my order will be 5-6 weeks as they need to ‘craft’ them. I have tried to ask if this is correct multiple times over the last few days and still haven’t heard anything. Stay away!

24 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Fred,

Thank you for your review.

We're sorry to know that you have experienced a longer-than-expected wait with your order, Fred.

While we have indeed experienced a slowdown of our services and suppliers at the hand of the previous global times which resulted in longer-than-expected timelines, we can confirm that we currently do not have a pending order spanning such a long timeline, nor were we able to find an order placed under the name Fed Jones.

So that we may better assist you in regards to your order, we have sent you a request for further information via trustpilot.

Thank you for your patience.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

they used to be great

they used to be great - i have 30 pairs of shoes. Order i placed 5/08/2020 ... coming up on 3 years ago order 3000094941 1 pair shipped .... they other two are waiting for materials. Not sure if you cant fill orders from 3 years ago why you are still taking orders. They used to have an 800 number, also a chat line on website , no more now just email

2 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Bill.

Thank you for sharing your feedback with us.

We are truly sorry for the inconvenience caused and the poor experience you've had with your latest order. We understand that the delay in completing your order has been frustrating for you, and we apologize for this.

Please know that the pace of our services and suppliers slowed down due to the previous impact of global times. Nevertheless, we understand that this does not excuse the delay in completing your order, and we are taking steps to improve our service levels.

We can confirm that our workshop has been steadily overcoming these circumstances, completing and sending out orders each day and we look forward to having your order in your hands.

Thank you for your time.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

they are broke and fraudster

they ar broke and cheating. i wait for my money since 6 months. stop buying. they are lowest level of business. cheater. fraudster, fraudster fraudster. money is lost. but I will visit these people!!!!

19 grudnia 2022
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Florian,

Thank you for your review.

We would to apologise for the poor experience you have encountered with us.

We're truly sorry to know that you have come to think of us in such a way due to the experience you've had with us.

We can confirm that the pace of our services and suppliers has indeed slowed down due to the previousglobal circumstances and this led to the extended wait you experienced with your order. Despite this, we can confirm that we are steadily overcoming these times, completing and sending out orders each day and look forward to returning to normal operation times.

In regards to your reversal, we can also confirm that the aforementioned impact on our services has unfortunately resulted in it taking longer than expected, though our customer care team has confirmed that they have been keeping in touch with you via email to update you on your reversal status.

We're truly thankful for your patience through these times, Florian, and please know that you will also be immediately notified upon your reversal's completion.

Thank you for your time.

Kind Regards,
Undandy Care Team

Oceniono na 1 z 5

No Shoes - Ordered October 2021

Been waiting for 18 months with just excuses to show for it.

Since I ordered I checked up every 2 months to be given the same reply, the order will be ready in 4 weeks. 7 emails, promises of the work shop manager working through a back log, no shoes!

19 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear David,

Thank you for sharing your feedback.

Please accept our deepest apologies for the wait you have experienced with your order.

Unfortunately, this unprecedented impact of the previous global circumstances has slowed down our services and suppliers, leading to the wait you have experienced.

Our customer care team has confirmed that they have not received any further emails from you after their previous communication with you, David. Please know that our team always replies to our customers' email as you've seen from your previous communication with us.

We can also confirm that we are overcoming these circumstances at a steady pace, completing and sending out orders each day and look forward to having your order in your hands.

Our team will also be personally reaching out to you to ensure that you are up-to-date on the current status of your order.

Thank you for the outstanding patience you've shown us through these times.

Kind regards,
Undandy Care Team

Oceniono na 1 z 5

Im November 2022 bestellt - keine Lieferung, keine Antworten

Order Date: November 25, 2022
ORDER # 1000106732

Im November 2022 bestellt - keine Lieferung, keine Antworten.

Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich pessimistisch. Die Preise im Vergleich zu vor einigen Jahren haben sich nahezu verdoppelt. Qualität und Service wohl nicht?

Geld ist per Vorkasse (Paypal) weg.

Nachtrag:
Habe Rückzahlung / Käuferschutz bei PayPal angefordert. Die Anfrage / Rückbuchung wurde sofort angenommen.

15 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Jorg,

We appreciate you sharing your feedback with us and we want to apologize for the delay in receiving your order.

The impact of the previous global circumstances has affected our services and suppliers, leading to an extended wait time for some orders. We understand the frustration this can cause and we take full responsibility for falling short of your expectations.

Our team is actively working to complete and dispatch orders as quickly as possible, including yours. We apologize for any inconvenience caused and we thank you for your patience and understanding during this time.

Our customer care team will be in touch with you to provide updates on the status of your order. We value your feedback and hope to have the opportunity to make things right for you.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

So taking people's money and giving…

So taking people's money and giving nothing but excuses in return. If it is true that you are working through back logs then update your website to state that. Perhaps, completion will take 24-36 months with lots of excuses instead of 4 weeks.

Update 2023-03-17

Lol same words in their response 15 months later. Come on undandy stop the bs. May be take all the people you have responding to poor reviews and put them in accounts payable. All the responses one recieved I'm sure they could have walked over to AR personally found my money I gave to you for a product never and hand walked it to my address by now. You have no intent on giving anyone's money you keep collecting back. Your business is more profitable stealing from people over seas.

13 lutego 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Ryan,

Thank you for sharing your review.

We can confirm that indeed the slowdown of our services and suppliers at the hands of the previous global times have led to longer than expected waits, Ryan.

That being said, we can confirm that we are indeed steadily overcoming this impact, completing and sending out orders each day.

We can also assure you that our customer care team has been reaching out to all customers that have been impacted by these times to ensure that they are fully updated on their orders as we always aim to be transparent with everyone as we steadily overcome these times.

Thank you for your feedback.

Warmest regards,
Undandy Care Team

Oceniono na 1 z 5

Buyer Beware - Undandy does not fulfill orders

I had such high hopes for the two pairs of shoes I ordered on Jan 1, 2022. After 6 emails for shoes that were never delivered due 'a shortage of our Italian imported leather.' I cancelled the order in April 2022 and asked for a refund. Gonçalo said they would refund my order within 3 weeks. Eight emails and over a year later and they are STILL saying 'our finance department is dealing with high volumes'. I really wish I had found this site before I handed over hundreds of USD. This is a scam and I am embarrassed to say I fell for it. I cannot believe the website is still live nor any payment processor would still be supporting them.

14 kwietnia 2022
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Sam,

Thank you for your review.

We apologize for the delay and inconvenience you have experienced with your order and pending reversal. We understand that unexpected delays can be frustrating, and we take full responsibility for not meeting your expectations.

The impact of the previous global times on our services and suppliers has led to a longer-than-anticipated waits and we regret any inconvenience this may have caused.

We can assure you that your reversal is important to us, and we are doing everything possible to ensure that it is processed as quickly as possible. Our customer care team will also immediately notify you via email upon its completion.

We appreciate your patience and understanding during this time.

Thank you for your feedback.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

Terrible experience

Terrible experience. The only thing this company does now is write flowery emails and take down reviews.

Ordered shoes in November 2021. No shoes, no refund. Just a whole lot of words. I guess Chat GPT replaces real work.

I lodged a complaint with the Portuguese consumer authority (LivroReclamoes); but it seems they are as ineffectual as undandy's finance department.

It's sad; they made good shoes once and I still wear them.

Don't waste your money with this company.

14 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Jeff,

Thank you for your latest review.

We're sorry to read your words and deeply apologise for the experience you have endured.

We can confirm that we always respect a customer's right to leave a review regarding their experience with us and would never take down legitimate reviews as we take all of our customers' feedback to heart.

All of our team's communication to you is typed by our team with the goal to provide you with the latest information on your order or reversal, as we always aim to be transparent with our customers.

Indeed, your reversal has unfortunately been taking longer than expected as we've experienced a slowdown of our services due to the previous global times as you've seen from the communication you've had with our team.

Your reversal will be completed as shared in our customer care team's email and you will also be immediately notified upon its completion.

Thank you for your patience and understanding during these times.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

Its a Scam & your money will vanish

Ive written a few reviews already of this company on Trustpilot about shoes I ordered in November 2021 which I still have not received and despite asking for my order to cancelled and refunded they have neither cancelled the order of refunded me my money. This company are a scam and a fraud and should be avoided at all costs. Follow up emails looking for an update have not been answered. AVOID!!!!

9 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Cillian,

We appreciate you taking the time to leave an updated review and we apologize for any inconvenience caused by the delay you have experienced.

We can confirm that your order was canceled as per your request, Cillian, and our customer care team has confirmed this with you via their email communication.

Unfortunately, as you can see from the constant communication you've had with our team, the impact of the previous global circumstances has affected our services and suppliers, which unfortunately led to an extended waiting period. We understand how frustrating this can be and take full responsibility for falling short of your expectations and always respect a customer's right to cancel.

As a previous customer of ours, you know that we are no scam, Cillian, we can also confirm that our team always replies to every incoming email and have replied to your latest email 2 days ago, providing you with the latest status on your reversal.

Once your reversal has been completed, our team will be in touch with you via email.

Thank you for your patience and understanding during these times.

Warm regards,
Undandy Care Team

Oceniono na 1 z 5

Undandy, unscrupulous and untrustworthy

Previously I have purchased 2 pairs of shoes from Undandy and was very happy with both the shoes and the service. In July 2021 I placed another order which is the last time I will ever deal with this company. There were always excuses as to why the shoes were taking longer, some of which seemed plausible during the COVID pandemic. I eventually cancelled the order in June 2022 and was assured that my money would be refunded in 15 days. I am still waiting for my money in March 2023. I have been in constant contact with Undandy via email which keeps assuring me that I will receive my money. I find it difficult to comprehend how it would take a company this many months to reverse an order and pay the money owed. The excuses are always the same and that no definite date can be provided. Do not under any circumstances order from this Undandy. What was a reputable and trustworthy company has no qualms in taking your money and giving you nothing in return.

Since I posted this review there has been no further communication from Undandy - says it all!

21 czerwca 2022
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Julian,

Thank you for your review.

We would like to apologize for the inconvenience and delay you have experienced with your order and reversal.

We understand the frustration that unexpected delays can cause, and we take full responsibility for falling short of your expectations. The previous global circumstances had an impact on our services and suppliers, which resulted in delays that we could not have foreseen.

Our customer care team has confirmed that they have been doing everything possible to ensure that your reversal will be swiftly completed.

Our customer support team has also informed us that they have been keeping in touch with you via email to ensure that you are updated on the latest status of your refund. We appreciate your patience and understanding during this time, and we hope to have the opportunity to make things right for you.

Thank you for your time.

Kind Regards,
Undandy Care Team

Oceniono na 5 z 5

Great service / Good products

This is the second time I have bought something from Undandy and I have nothing but good things to say about their service and the quality of the products.

6 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Hi Ole,

We are absolutely thrilled to receive your wonderful 5-star review and to hear that you are enjoying your holdall!

Thank you so much for choosing us again and for being a loyal supporter as we steadily overcome the previous global times.

Your kind words mean the world to us, and we are grateful for your trust and confidence in our products and service.

We look forward to serving you again in the future and to exceeding your expectations once more!

Kind regard,
Undandy Care Team

Oceniono na 1 z 5

They stole from me too

I placed an order for 2 pairs of shoes in October 2021. After multiple missed deadlines and increasingly lame excuses I cancelled the order in April 2022 and asked for a refund, which they said they would give me within 3 weeks. We are now nearly a year later and they are STILL saying 'our finance department are dealing with high volumes'. This is just a scam. I cannot believe they are still in business, still conning people, taking money and not delivering anything. Do not order from them.

6 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear Alex,

Thank you for your review.

We deeply apologise for the wait you have experienced with your order and now reversal, as indeed the unprecedented impact of the previous global times on our services and suppliers has led to longer than expected timelines.

We can confirm that we are no such thing, Alex. We are simply a local business that was unprecedentedly impacted by the previous global times and are still overcoming their impact.

Our customer care team has confirmed that they have been in touch with you today to provide you with the latest update on your reversal, Alex. Please know that once it has been completed, you will be notified via email.

Thank you for your time.

Kind Regards,
Undandy Care Team

Oceniono na 1 z 5

Avoid Undandy

I have been a long time customer of Undandy and was delighted with their products.

I placed a further order for shoes in September 2022 and Undandy provided various assurances that the order would be posted.

At the end of December 2022 (4 months after the order), and with no delivery forthcoming, I requested a refund.

Undandy apologised and confirmed that a refund would be issued within 15 working days: the refund has never materialised and the best I get is ‘sorry, our accounts department is working on it’.

We are now circa 7 months from date of original order and I still have not received either the order or the refund.

No doubt Undandy will respond to this review blaming the pandemic, but that is no excuse for not issuing the promised refund (three months after stating that they would).

Avoid this company at all costs - I do not believe that they are solvent and that they are accepting orders with no intention of fulfilling them or issuing refunds.

**UPDATE:
Needless to say Undandy have responded to my review by rolling out their usual nonsense that their problems are all a consequence of global supply issues - why does that stop them refunding me 7 months after the initial order??
TOTAL SCAM - AVOID**

5 marca 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear David,

Thank you for your review.

We deeply apologise for the wait you have experienced with your current order, David. Indeed, due to the unprecedented impact of the previous global times on our services and supplier, we have been working through some longer-than-expected timelines.

Our customer care team has assured us that they have been keeping in touch with you via email and provided you with updates with direct insight on the reason behind the wait with your reversal, as we always aim to be transparent with our customers.

We never aimed for our updates to be perceived as blaming as we take full responsibility for the experience our customers have with us.

As a previous customer of ours, David, you more than anyone know that we are always honest with our customers and always do right by them.

We can confirm that we are steadily overcoming the impact of the previous global times, completing and sending out orders each day as well as reversals.

We look forward to having your reversal completed and hope that once this is the case, you will see that we are the same Undandy as always.

Thank you for your time.

Kind Regards,
Undandy Care Team

Oceniono na 1 z 5

I ordered shoes from them in July

I ordered shoes from them in July. In September I was told there would be delays due to global circumstances. I canceled my order in September. I immediately called my credit card company to stop payment. The credit card company informed me that Undandy would be given 90 days to dispute my claim of never receiving the shoes. I would still contact undandy to see if they had any updates (mainly are they going to dispute my claim). Each time I was told they are in constant contact with their finance department. Each time I told them they were lying. If they were in constant contact, they would have said, "We see you disputed the charge and got your money back." They did not. Instead, they continued to play the game of delay (a goal of which I believe is to make the charge so old the credit card company will not go after it). I would ask if there was any updates and then they offered me a credit to their store, which I rejected. This went on for several months of me asking if they had an update. Each time they said their finance department was still working on it. That was until December. That is when they said I had disputed the charge and started to claim I was trying to commit fraud against them. They still claimed they were being honest. They never were.

17 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Don't waste your hard earned money

Ordered on June 1 2021. Still waiting for them. Gave up contacting them after after 4 or 5 email of BS lies. Everytime it's always another 4 weeks because of the back log. Well last time I contacted them was Aug 2022. Still no shoes after the 4 extra weeks of waiting. Now it's almost March 2023. Still nothing!! I was lucky enough to buy shoes with them before the whole down tune of this company. Their great quality I have many pairs but unfortunately there is no point wasting your hard earned money on this company if they are never going to deliver on their promises. As with me and many other people we are are still waiting on empty promises. Such a shame!! Now they are trying their best to delete all negitive comments of Instagram. Very sad and very low. My advice don't order from these guys unless you see people posting about finally receiving their shoes after the long wait.

17 sierpnia 2022
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Hi Greg,

Thank you for your review.

Please accept our apologies for the wait you have experienced, Greg.

You've been truly patient with us as we steadily overcome the unfortunate unprecedented impact of the previous global times on our services and suppliers.

As a long-time member of our family, you know that this is far from the Undandy experience that we are known for.

We can confirm that we have been making steady progress through these times, completing and sending out shoes each day and look forward to fully overcoming this impact and returning to normal operation times.

Our Customer Care Team will be in touch with you to provide you with further clarification about your order, Greg, and we look forward to having your order in your hands and putting an end to your wait.

Thank you for your continued patience.

Kind regards,
Undandy Care Team

Oceniono na 1 z 5

SCAM - AVOID AT ALL COSTS

SCAM - AVOID AT ALL COSTS. Like many other people posting here I wish I could give this zero stars, because that's what I received from this company - absolutely zero. I ordered in November 2021 and as of yet have not received shoes, nor the refund I have demanded over and over again. AVOID THIS COMPANY AT ALL COSTS.

22 lutego 2023
Opinia niezależna
Logo Undandy

Odpowiedź od Undandy

Dear David,

Thank you for your email.

Please accept our apologies for the latest experience you've had with us, David.

We're sorry to know that despite being a previous customer of ours who has experienced in first hand the arrival of your shoes, you have come to think of us in such a way due to your latest order.

Indeed, your latest order has unfortunately taken longer than expected due to the impact of previous the global times on our services and suppliers. Our customer care team has always aimed to be transparent with you regarding the factors that have impacted your order, David.

Unfortunately, the aforementioned impact on our services has indeed lead to a longer than expected timeline for your reversal as well.

Our customer care team has informed us that they have been keeping in touch with you via email and have actually emailed you today with the latest update on your reversal.

Please know that once your reversal has been completed, you will be notified by our team immediately.

Thank you for your patience with us through these times.

Kind Regards,
Undandy Care Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej