After years of waiting for my shoes and more lies I can address here. Undandy has taken the money and run. Their website is down and they are closed. A sad and unscupulous story of a once great compan... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Na eerdere bestellingen die redelijk vlot verlopen zijn, wacht ik nu reeds 1 jaar op mijn laatste bestelling. Steeds weer worden er beloftes gedaan dat ze binnen 3 a 4 weken kunnen leveren. Schoenen z... Zobacz więcej
Reakcja na opinię
There were some short delays in the production process, but, they responded quickly to any questions I had, and kept me informed during it. The shoes themselves are wonderful, and you can see the... Zobacz więcej
Order Date: November 25, 2022 ORDER # 1000106732 Im November 2022 bestellt - keine Lieferung, keine Antworten. Heute (15.03.2022) zweite Anfrage gestellt. Die Bewertungen hier stimmen mich... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Here we believe that the only limit to your shoe, sneakers and accessories design should be imagination. By blending traditional craftsmanship & modern technology, Undandy offers gentlemen the ability to customise their very own shoes, right down to the smallest detail. From the workshop floor, direct to customer's door in just seven days. Come walk with us.
Dane kontaktowe
Portugalia
- undandy@undandy.com
- www.undandy.com
1,6
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Køb aldrig noget hos Undandy
Køb aldrig noget hos Undandy
JEg har bestil 2 par sko i starten ag januar 2021....har aldrig modtaget hverken sko eller mine penge retur.
Jeg er blot holt henne med, travlhed, corona og 100vis af løgne igennem nu mere end 2 år....
Det er et svindler firma !!!!
Køb ikke noget herfra !!!
30 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Thomas,
Thank you for the review.
We are sorry to read your words.
Our team has always strived to be the most honest with our customers, much like yourself. We apologize if our updated have seemed to be dishonest to you.
We can assure you the information we provide you with is the most recent information we receive from our other departments.
We hope once you receive your order, you will see that our team was not lying to you.
Thank you for your patience, Thomas.
Kind regards,
Undandy Care Team
Great Shoe to dance in
Great Shoe! Lots of compliments and they felt great too. Easy to dance in
27 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Kishore,
Thank you for the review.
We are glad to read you love our shoes.
We deeply appreciate your kind words and we hope our shoes can be your dance partner for a very long time.
Best regards,
Undandy Care Team
Varying sizes cause issue
Process is nice and smooth though as a customer it would be nice to know how the shoes are progressing. The estimate time of 6 weeks is a long period and it's a guessing game whether the shoes will be coming late during that spawn or early.
I also must admit that the size of my recently purchased shoes is not there. I've been rocking 42 for ages and this pair is definitely closer to 43 or even 43,5. I've even ordered a pair from undandy before with size 42 and they fit perfectly so this is a real surprise. Luckily the shoes feel nice so I can make do even though they are extra sized.
*Width is not the problem but the length. So EEE sizing is not the root of the issue here.
26 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Kalle,
Thank you for your review.
We sincerely appreciate your feedback as our team is always looking into improving our work.
We have looked into your order history and your previous ordered shoes were a size 42, as you mentioned. In your most recent order, you purchased a size 42 EEE, which is a wider fit and why it was not as snug as your previous purchased pair.
Please know that if you ever wish to place a new order and have any inquiries related to sizing, our team is alway available to assist you and help you with purchasing the perfect fit.
Best regards,
Undandy Care Team
The shame continues
Great to see that TotalDandy continues with its fraud, this time using Clark Gable to front its latest campaign. Pretty apt considering his movie Gone with the Wind - just like my money. 1 year on still no shoes and still no sign of a refund. Don’t ever entertain ordering shoes from this company. Bunch of crooks taking easy money.
23 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Chris,
Thank you for your review.
We deeply apologize for the delay in your reversal.
Our team has always strived to be the most transparent with your matters and we are sad to read that you think of us this way.
We can confirm you will receive your reversal and we hope once your reversal is completed, that you will see that our team has always aimed to assist you.
Best regards,
Undandy Care Team
After 20 months of waiting
After 20 months of waiting, I finally received my pair of custom shoes. When I saw the box I was shocked that I received them. When I opened them and pulled them out I instantly saw the same love and attention to detail I received in my previous shoes. I was beyond excited and pleased with how they came out. In the box was an apology note explaining their situation caused by the pandemic and they stressed they could have pushed out shoes sooner but the result would not have the same quality. In the end it was worth the wait and once they get more on their feet I will be sure to order another pair.
Advice for others looking to buy shoes, if in a hurry I would hold off on buying a pair, but if you have the time and value quality I assure you the wait is worth it.
16 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Scott,
Thank you so much for taking the time to leave such a positive review of our product. We are thrilled to hear that you are enjoying it and that it has met your expectations. Your feedback means a lot to us, and it encourages us to continue providing exceptional products to our valued customers like yourself.
We sincerely appreciate your kind words and your trust in our brand. Your satisfaction is our top priority, and we are delighted to know that our product has made such a positive impression on you.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our team.
Best regards,
Undandy Care Team
As the same with others on here
As the same with others on here, waiting nearly a year for shoes. Previously this company used to be good, but now it is ridiculous to be waiting so long with just emails saying another 4 weeks, another 4 weeks, when clearly they have no idea what's going on. Disappointing as i used to like them.
Update: July 27 - Still waiting, zero response to emails, they are a complete joke now.
15 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Stuart,
Thank you for your review.
We deeply apologize for the inconvenience you have encountered during your experience with our services. We understand the frustration caused by the delay in your order.
The global circumstances have had a significant impact on our operations, resulting in a slowdown in our services. We understand the importance of resolving this matter promptly and assure you that our team has been closely monitoring the situation in collaboration with our workshop manager.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Kind regards,
Undandy Care Team
16 MONTHS AND NO SHOES.
16 MONTHS AND NO SHOES.
Like everyone else they always reply and apologise and promise 4 more weeks but this happens over and over and over. It seems they only fulfil 1 out of maybe 10 orders to keep that customer happy and provide good feedback but the rest will never receive the shoes.
DO NOT ORDER FROM UNDANDY. PLEASE HAVE THEM SHUT DOWN
14 maja 2022
Opinia niezależna
Odpowiedź od Undandy
Dear James,
Thank you for your review.
We can assure you that the information our workshop provides you with is the most kept-to-date information we have personally received from our other departments.
Regrettably, as a result of the unprecedented global circumstances, our services have been adversely affected, leading to a delay in your order.
We can confirm that we are actively working to overcome these circumstances, and we are successfully completing and sending out orders on a daily basis.
Thank you for your patience.
Kind regards,
Undandy Care Team
Do not order from this company
I have been a customer for many years. However, on my latest order it has taken them more than 6 months to deliver. They are constantly making false promises and do not seem to have any intent to deliver on my order.
I fear I am losing USD 1,500 to this company. Please do not order from undandy.
6 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Roman,
Thank you for your review.
We apologize if our updates have seemed like false promises to you. Our team has always strived to be utmost transparent with your order and the unfortunate circumstances that have impacted it throughout these times.
We can confirm that our workshop has been steadily picking up pace and we look forward to putting an end to your wait, Roman.
Thank you for your time and patience.
Kind Regards,
Undandy Care Team
In december kocht ik een paar laarzen (…
In december kocht ik een paar laarzen ( 352,74 €). Ik reeds 10 mails verstuurd wanneer ik deze kan ontvangen. Telkens een rare reen ( leder was niet klaar, enz enz ). Op heden nog steeds niks ontvangen. had ik eerst maar naar de andere ervaringen gekeken .... Ik dacht eveneens dat, wanneer je betaald met paypal, de verkoper toch betrouwbaar is ??? Heeft iemand daar al eens navraag gedaan ??
3 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Reza,
Thank you for your review.
We are sorry to read your words.
Our team only aims to assist you and provide you with the most up-to-date information we receive from the various departments we are in contact with.
We can confirm that you will receive your order. Our workshop has been working steadily in overcoming the circumstances that impacted your order and we look forward to having your shoes in your hands.
Thank you for your patience with us.
Best regards,
Customer Care Team
I have been a loyal customer for many…
I have been a loyal customer for many years and did order at least 10 pairs (it was a great company) until 2021 when Undandy couldn't fulfill the orders for many reasons. I still didn't get any shoes 2 years later and the company seems harder and harder to reach. It would be only honest to be transparent with clients and explain what "exactly" is going on (not a generic message) and if you will ever be able to come back!!
2 maja 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Gaston,
Thank you for your feedback.
We apologize for the experience you have had with us, Gaston.
We can confirm we have experienced a slowdown in our services due to the impact of the previous global times, which by proxy, impacted some of our customers’ orders.
We always aim to be transparent with all of our customers regarding the factors that have impacted their production and the present status of their orders.
We apologize for you feeling as if this was a “generic” update on our end, Gaston, all of our updates are the most recent information our team receives from our other departments.
We hope once you receive your order, you will see that our team has always been transparent and honest with you.
Thank you for your time and patience.
Kind regards,
Customer Care Team
Very, Very Disappointed.
I used to love these shoes. I recommended them to my friends. I ordered them for my biggest events. But sometime in the last couple years, it's like I'm dealing with a different company.
I ordered my latest pair from them last January. They promised them in 6-8 weeks. When I saw nothing in the post, I wrote to ask why. "Supply chain issues," they said. "COVID." "We're working hard on them now, and will have them to you in a few weeks."
Two months later I wrote again. Same excuses.
Two months after that. "The QA supervisor found an issue with the soles, and we have to resole them. Unfortunately, supply chain issues, etc..."
Three months later, no word. I asked again. "We're working hard on them, you'll have them in a few weeks."
They offered me a refund every time. I said no, I'll wait for the shoes. Because I'd come to respect the company. What a schmuck I am.
Now here we are, fifteen months later. I swear, if I hear 'supply chain issues' again, I'm going to scream. COVID is over. Every other industry has figured that out except, apparently, our friends at Undandy. If everyone's shoes are on back order, is anyone actually working in the factory?
And now, reading some of the comments, I'm finding that a lot of folks are having these problems... and can't get refunds either. Probably just as well I haven't asked for one yet.
Rest assured, though, my next e-mail to them is going to come from my lawyer. I'm done with this. A company that can't look me in the eye and tell me the truth isn't getting another dime from me.
UPDATE: As of 25 September 2023, despite Undandy's promises (in the reply below) that I will assuredly receive my order and that their customer care personnel are in 'constant contact with the workshop to get you the latest information about your order'... I have received no shoes and no updates.
This is a company that does not care about its customers, and worse, it LIES about that. Their own promises condemn them.
Look elsewhere for your shoes.
23 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Curtis,
Thank you for your feedback.
We apologize for the experience you have had with us, and for our updates seeming repetitive with you.
We can confirm that the previous global times have had an impact on our services and suppliers, and in return, impacted your order as well.
We have always aimed to be transparent with you and all of our customers in regards to the status of their orders and the factors that impacted their production, Curtis. We, the customer care team, are in continuous contact with our workshop to ensure the information you receive is the most up-to-date information our team has.
That being said, we can assure you that you will receive your order and we look forward into putting an end to your wait.
Thank you for your utmost patience.
Best regards,
Customer Care Team
Worst company to deal with
Worst company to deal with.
It's been ten months since I ordered my shoes, and they make excuses, and now customer service is ignoring my emails; I am questioning their intent to complete the order or refund my money.
I wish I had read the comments before ordering.
21 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Sapan,
Thank you for your review.
We deeply apologise for the wait you have been experiencing with your order, Sapan, as indeed you have been truly patient with us as we continuously overcome the previous impact of the global times that has impacted the timeline of your order.
We can confirm that our customer care team would never ignore a customer's email, Sapan, and you know from all of your previous communication with our team that we always reply to our customers.
That said, our customer care team has experience a higher volume of emails recently which has indeed resulted in them taking slightly longer to be able to reply to each customer.
They have assured us that they have reached your email today and have already replied to it, providing you with the latest status of your order.
We look forward to having your order in your hands and hope that once you have received it, you will see that our team has always been transparent with you regarding our intent which is to be transparent and honest with our customers regarding their orders.
Kind Regards,
Undandy Care Team
Waiting
Waiting since may 18.
Excuses and excuses.
Now no response on email anymore.
20 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Rob,
Thank you for your review.
We deeply apologize for the recent inconvenience you've experienced with us.
Our customer care team has been grappling with a higher volume of emails than usual, which has resulted in longer response times. However, we want to assure you that our team always replies to all of our customers' emails as you've seen from all the previous communication you've had with our team.
We understand your disappointment and frustration, and we want to assure you that we are actively addressing the situation. Our workshop and suppliers faced unforeseen challenges due to the previous global times, which have caused delays in the handcrafting timeline of your order. Our customer care team always aims to be transparent about the factors affecting your order and provide updates.
As a valued customer, your satisfaction is our top priority, and we are committed to resolving the situation to the best of our abilities. Our customer care team has always informed us that they have reached and replied to your email today with the latest status of your order.
We look forward to having your order in your hands and thank you for your continued support and understanding.
Sincerely,
Undandy Care Team
It’s now APRIL‼️
It’s now APRIL‼️
LOOK, this is GETTING TO ABSURD & TOTALLY RIDICULOUS, TO GET A PAIR OF WHITE BROGUE FROM YOU FOR OVER 365DAYS‼️
From lack of materials to COVID COVID & COVID…
How can clients believe your belying words any more?
I am happy to cancel the order and to obtain a refund if you are not going to make my shoes (reason only you know best).
Trust and impression I had is totally exhausted with your company. I am sure you can understand how clients feel (those who are in the similar frustration as me).
LET ME KNOW WHAT YOUR THOUGHTS ARE⁉️
Cheers mate,
Wong
13 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Tony,
Thank you for your review.
We deeply apologize for the truly unfortunate wait you have experienced with your order.
Indeed, due to the previous unprecedented and unforeseen impact of the global times on our services and suppliers, we have, unfortunately, experienced some longer than expected handcrafting timelines.
As a long-time member of our family, Tony, you more than anyone know that we always live up to our word and that despite the wait you have experienced, you will absolutely receive your latest shoes just like you've always received your previous orders.
While your latest experience is a far cry from the Undandy experience we are known for or aim to provide, as you are certainly aware, we look forward to having your latest order in your hands and putting an end to your wait.
Our customer care team has also informed us that they have just sent you an email update with the latest status of your order.
Thank you for sticking with us, Tony, and for your patience and understanding.
Kind Regards,
Undandy Care Team
Great fit
Great fit, only issue, duration from order date to receiving date was quite extensive!b
6 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Larry,
Thank you for your stellar review.
While we are truly sorry to know that your order took longer-than-expected to arrive, as we have indeed encountered previous slowdowns at the hands of the previous global times, we can confirm that our workshop has been picking up pace, and we are steadily overcoming them.
We're truly happy to unite you with your sole mates and to put an end to the wait you have experienced.
We look forward to hearing about what adventures you'll have with them!
Thank you for your patience through these times.
Kind Regards,
Undandy Care Team
Second Review for the same order
Ordered on Nov 2021, 1 year 5 months, still no shoes. And now they ignore emails too. Very disappointing.
1 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Samer,
Thank you for your review.
Please accept our apologies for the extended wait you have experienced with your order.
As you've seen from our team's communication via email through these times, our services and suppliers were unprecedentedly impacted by the previous global times, resulting in longer-than-expected handcrafting timelines.
That being said, we can confirm that we are steadily overcoming these circumstances, completing and sending out orders each day.
As for your emails, we can confirm that our team would never ignore a customer's emails, Samer. As you can see from your previous communication with our team, we always reply to each customer's incoming emails, though unfortunately, due to an increased volume of incoming emails, our team has been taking longer than our standard reply timeframe to be able to respond to each customer.
Rest assured that our team will be reaching and replying to your email shortly as we always aim to assist our customers and keep them notified on their orders.
Thank you for your patience and support.
Kind regards,
Undandy Care Team
Extremely disappointment, Fraud Alert..
Extremely disappointment and I am afraid there might be some form of fraud going with them. I was Undandy customer for 5 years ordering over 10 pairs (spent over 2k$), great team and service till 2020.
Then I made the mistake in Feb.2023 to place an order for over 650$. So far NO Delivery, No response emails, phones, website contact tried it all and even through my partner to ensure there is no email address issues..
I am going to file a fraud claim with my bank against them and to refund me... it is a shame to see a company over just a couple of years turn to a total none trustworthy business...
Please do NOT order from them.
HM
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Hanif,
Thank you for your review.
Please accept our deepest apologies for the latest experience you've been having with us, indeed as a long time member of our family, Hanif, you more than anyone know that this is certainly not the Undandy experience that we are known for or aim to provide.
We can confirm that our customer care team has seen an increased volume of emails resulting in their response time exceeding their standard timeframe. Independently of this, our customer care team has always replied to every incoming email and your email is not exception, though you are absolutely right that it has taken longer-than-expected for our team to reach your specific emails.
In regards to phone service, we can confirm that we currently do not have a phone line service available as our direct means of communication with our customers is through email with our customer care team.
While we are saddened to read your words, Hanif, as we are the indeed the same Undandy that you know, we will always respect your decision to think of us in any such matter.
Regardless of this, our customer care team has confirmed that they have already reached your email and have already provided you with a reply to your inquiry as well as update you on the latest status of your order.
Please know that our customer care team is always available to assist you and will be awaiting your response to their email so that they may better assist you with any decision you wish to take, as we want nothing more than to have your order in your hands.
Thank you for your patience and understanding.
Kind Regards,
Undandy Care Team
Horrible
I ordered shoes back in December as a Christmas Present. I recieved the shoes in April 2024. I was constantly given excuses why the shoes were not ready, then after I canceled the shoes, they showed up on my doorstep, even tho they told me they were being delayed another 2 weeks. All the excuses did not add up. They gave me a she horn as a gift for my troubles. Lol.
1 grudnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear Tim,
Thank you for your review.
While we are glad to know that you have received your shoes, you are indeed right that the handcrafting timeline that you experienced was longer than normal as our workshop has been working through the previous impact of the global times on our services and suppliers.
We can also confirm that, as communicated by our customer care team via email, our workshop has been steadily picking up pace and making progress on returning to our normal operation times as we all want nothing more than to assist our customers and ensure that they have their orders in their order.
It was never our intention for this to be perceived in the way you describe it, Tim, please know that our customer care team only ever aims to be honest with you and always provides you with the most up-to-date information they have at the time.
We thank you for the patience you've shown us as we work through the impact of the previous global times and hope that, despite your less-than-stellar latest experience with us, that you'll be able to enjoy your latest Undandys.
Kind Regards,
Undandy Care Team
Their business is steeling money, not selling shoes!
Horrible experience. Undandy shoes is a scam, they are not a trustworthy company. They are in the business of stealing money, not selling shoes. I placed an order one year ago (April 2022) and am still waiting! No money, no shoes, nothing. After many emails exchanged, I always got the same pseudo-polite costumer service bull, which might as well be a bot.
29 kwietnia 2022
Opinia niezależna
Odpowiedź od Undandy
Dear João,
Thank your for your review.
While we are saddened to know that you have come to think of us in such a way despite being a previous customer of ours who knows that we are indeed a legitimate business.
Though, we certainly see your point that your latest experience has been less-than-stellar, and we deeply apologise for this.
We can confirm that the previous global circumstances have had an unprecedented impact on our services and suppliers as communicated to you via email by our customer care team.
This did indeed result in a longer-than-expected handcrafting timeline for your order as our workshop steadily overcomes these aforementioned circumstances.
We can also confirm that your order was canceled per your request and, as such, your shoes did not proceed further in production. As for the status of your reversal, our customer care team has always aimed to be transparent with you regarding the exact factors that have led to your wait as well as providing you with the latest update on your order.
While your reversal has been taking longer than expected to be completed as well due to the factors mentioned above, we can confirm that once it has been completed, you will be immediately notified via email.
Our team will also be reaching out to you shortly to ensure that you are updated on your order.
Thank you for your patience and understanding.
Kind Regards,
Undandy Care Team
Never delivered my product. Never got my refund.
Never delivered my product. Never refunded my money. Terrible customer service. They kept giving me excuses about productions delays over a two year period. When I said i wanted a full refund they said ok, but I never received it. They are true scam artists.
25 marca 2023
Opinia niezależna
Odpowiedź od Undandy
Dear Paul,
Thank you for your feedback.
We sincerely apologise for the poor experience you have encountered with us. Unfortunately, due to the unprecedented impact of the previous global times, our services and suppliers have indeed experienced a slow down which has resulted in longer than expected handcrafting timelines for order as you experienced, Paul, and also to the wait you are currently experiencing with the completion of your pending transaction.
Our team has been overseeing your matter and have just sent you an email with the latest status of your reversal as we always aim to keep you updated on the status of your order.
As soon as your reversal has been completed, you will also be sent an email to confirm.
Thank you for your time.
Kind regards,
Undandy Care Team
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