Second year of hiring, van was below standard, ripped seat, things not working dirty fridge, / shower, and we paid for best available and were really disappointed, would not hire again. Had... Zobacz więcej
Reakcja na opinię
UnbeatableHire
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Please do not trust this company they will take your money and then claim insolvancy these people are thiefs HIirebookingcentre.com, all run by Karen Oakley & Andrew Hughes based at their address in... Zobacz więcej
Well priced during special offers off season etc. Booking system experience not great on mobile. Phone rarely answered and customer service chat service strangely not open on a Saturday (which... Zobacz więcej
Reakcja na opinię
We dealt a lot with Unbeatable when trying to plan a holiday. They answered all our questions and were very upfront about the extras and we found that to be no different with any other company. We we... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Whatever your motorhome hire requirements, UnbeatableHire has the perfect motorhome model for you. Plan your motorhome trip or holiday with these handy resources
Dane kontaktowe
Beaconsfield Road 201, UB1 1DA, Southall, Zjednoczone Królestwo
- 08006125654
- book@unbeatablehire.com
- www.unbeatablehire.com
Inni użytkownicy przeglądali również
So far so good
So far so good! My experience so far has been good.
Website easy to use and booking process is simple. Very happy with the prices compared to other quotes received. Our hire is not until July, so hopefully we continue to experience no issues.
10 grudnia 2019
Opinia niezależna
Great service
The website was easy to follow and understand with great informations. The customer service team had alot of knowledge and was a great help to a first time camper. Will definitely be dealing with this company again. I found the prices reasonable and the breakdown of costs was easy to follow
8 grudnia 2019
Opinia niezależna
Don’t go near them!!
Don’t go near them!!!
Finally got my deposit back after 3 months. After continually hassling via online chats and emails
PS I took my dog which I didn’t disclose 😂😂😂 Seems you’ve been screwed as well and about time too 🙊🙊🙊🙊
7 grudnia 2019
Opinia niezależna
Avoid scam see bbc video about them
I've had trouble with motor home hire uk who co incidentally share the same postcode. Refunds take 28 working days, that's nearly 6 weeks
29 listopada 2019
Opinia niezależna
AVOID
Oh dear! Should have read this Facebook page and the reviews before booking with this terrible company. As others have said, they are impossible to contact and I am now struggling to get my deposit back.
We went with them three years ago and they weren’t too bad - how times have changed.
AVOID.
27 listopada 2019
Opinia niezależna
One star is too many.
One star is too many.
DO NOT BOOK WITH THIS COMPANY!
I made a booking and then cancelled it within twenty minutes as I wasn't told about additional costs at the time of paying the REFUNDABLE deposit.
I was told I would have to wait 28 working days for my deposit to be refunded. 28 working days fell on October 31st and I am still yet to receive my refund or any correspondence from the company. I have tried to contact the company via various methods on numerous occasions to no avail. I have emailed, tried to use the online chat and the best part... I have called every number I can find only to have been hung up on once I tell them the reason I'm calling and then having my calls ignored. The same thing happened when I called back from other numbers that won't have been recognised the first time around.
They are quick to answer the phone when you want to book though?!
I repeat. Do not book with this company.
Abysmal customer service.
26 listopada 2019
Opinia niezależna
Can’t be faulted
26 listopada 2019
Opinia niezależna
3 Months to return deposit.
I have only given this company 1 star because I had to. I have been constantly battling to get my £1220 deposit retuned, they will be making a nice amount of interest by the sound of other people’s experience in none refunded deposits, emails un answered phone stating due to high number of calls use the web chat, basically avoiding communication. I have looked at a number of posts online, and it would seem I am not the only one. Beware it has been a nightmare for the past 3 months. Constantly trying to get an answer but being completely ignored eventually got a call back from a man who refunded me immediately 2 working days, by his tone he was used to this. This was after the 3 months!
I WOULD PERSONALLY AVOID AT ALL COSTS AND RECOMMEND EVERYONE ELSE DO THE SAME.. Have a look on line and do a bit of research, there are various company names all end up back here.. One of the worse experiences of our lives.. We had planned to use them again due to the quality of the motorhome but when they played this trick. Never again!!
YOU HAVE BEEN WARNED!
13 listopada 2019
Opinia niezależna
Good friendly reliable service would…
Good friendly reliable service would defo tell people
9 listopada 2019
Opinia niezależna
DEFINITELY BEATABLE!
It has taken over 6 weeks to receive a final statement in order to get my deposit (over £1,000) back only to find out that I have now been charged an additional £129 for not emptying the toilet cassette, which was emptied, cleaned and rinsed before return and checked by a staff member when I returned the vehicle! The company won’t deal with this over the phone or by live chat, only by email to which I have now received a response saying it will take 5 days to respond, delaying the deposit refund even longer! I returned the vehicle on 23rd September it is now 8th November & I want my deposit back! DO NOT BOOK WITH THIS COMPANY, they appear to offer great value sounding deals but add so many extras on after you confirm the booking that you can definitely get a better deal elsewhere! They tried to charge extra for a kitchen pack and water hose etc but they were already in the van, I brought my own so had to ask them to remove it all. They also charge extra for a pre hire briefing, Roadside assistance, early pick up (ie before 3pm) parking at their depot and so many other things I lost count. Don’t get me wrong it is all hidden away in the small print but they don’t really tell you about it until after the charge free cancellation period has passed.
8 listopada 2019
Opinia niezależna
Would give a zero rating
Would give a zero rating. Do not use this company unless you enjoy waiting and fighting for your money back. We have been waiting 38 days for our deposit of £250 to be returned even though when we dropped the van back we were told it would be refunded to us within 2 weeks. They are even trying to charge us for a late return when it was returned at least 20 mins to 30mins early. I will never ever use them again, they have totally ruined what was a nice experience. Only wish we had read reviews before using them.
Update:
We are still waiting for our refund of £250. They have now agreed that the van was not returned late and advised us that our refund has been made but we have still not received it. They are say ing there has been a transaction error with our card! Strange how this error didn't happen when they were taking the money. It is beyond belief that 2 months after hiring from them we are still waiting for our refund. We have rang, we have emailed and we are getting no where. PLEASE think twice before using this company.
24 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
I WOULD LIKE TO GIVE A ZERO!!!
I WOULD LIKE TO GIVE A ZERO!!!! DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY!!! THE DEPOSIT MONEY IS A SCAM!! I JUST WANT MY MONEY BACK AND YET THERE APPEARS TO BE NO WAY OF GETTING IT!!! THE STRESS OF TRYING TO COMMUNICATE ON LINE AND GETTING NOWHERE IS UNBEATABLE!!!! ANY PLEASURE HAD FROM RENTING THE MOTORHOME IS OVERSHADOWED BY THE APPALLING LACK OF CUSTOMER SERVICE. DON'T DO IT !!!!
19 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
easy process
Easy communications and the hire process was very straightforward. I would definitely use again
19 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
I have used these six or seven times
I have used these six or seven times.
Good motor homes, well prepared clean tidy with everything you need guys in the yards are helpful and fair
prices can vary quite a lot
Website is poor, difficult to navigate quite often your booking will not update , charges are readily added though out he process and then you are bombarded with emails asking for you to buy more things / services
You will have to wait 28 working days to get your deposit back , this you will have to chase because it is not automatically refunded and then they may try to deduct charges . Then you may have to ring them to to negotiate
Ok if you know what you are doing and how to avoid the charges
19 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
Great communication and service
Great communication and service.
Would definitely use again.
Thanks
19 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
All good so far...
Quote and booking process was easy and straightforward. Operator I spoke to was friendly and knowledgeable.
19 października 2019
Opinia niezależna
Odpowiedź od UnbeatableHire
Many thanks for taking the time to review our services and products, its only by receiving feedback from our customers that we can improve and we will certainly take your points on board!
If you review requires further work, kindly get in touch via our website, which has a chat facility which is open office hours Monday to Friday 9am to 5pm. We are not open on weekends, though you can leave a message and we aim to respond as soon as possible!
Don’t forget that we have an extensive range of luxury motorhomes available for hire at extremely competitive rates and hire periods from as low as 3 nights up to 28 nights.
All hires rates are fully inclusive of mileage, insurance and depending on your travel, EU cover - if you’d like a quote at any time, please visit our website.
All quotes are sent via SMS to ensure that you have the rates in writing and there is a link in the quote to call, text or visit the website. Quotes are valid for up to 14 days and are subject to availability.
Car parking is available at all our depots, though the spaces are limited and must be reserved in advance. You are recommended to pre-book your parking space and get a 40% discount off the usual parking rate. All cars are parked at owners risk.
Please note that fuel and gas are not included unless specified in our hire quotation and must be pre-ordered before the hire starts.
We do not rent bedding, towels or personal hygiene products. We are happy to order and you can purchase these items to be delivered to the motorhome prior to the hire.
All motorhomes have a television and DVD player (UK TV licence must be held and must be evidenced).
All motorhomes have a four man bike rack fitted which can secure adult and children’ bicycles on the outside of the vehicle. Note we do not offer bicycle hire.
All drivers must be over 25 and under 80 years old at the time of the hire. All drivers must hold a valid driving licence for at least two years and surcharges may apply for previous convictions.
Unless otherwise agreed, all hires commence after 3pm and must be returned by 11am (A late return fee may apply if the vehicle is returned after the agreed return time)
Hire quotes are provided real time based on availability - its better to book early as hire charges can increase when the availability is reduced and be sure to visit the website regularly to check out our latest offers.
If you are in the market for a used motorhome, why not consider our ex-rental range of luxury motorhomes? One owner, with a full service history and a warranty with every model.
Finally did you know that hundreds of savers are getting a great return on their savings and free motorhome holidays? Yes! Find at more about our unbeatableinvest product, ask one of our agents for details.
All services and quotes are provided on the basis of our hire terms and conditions, which can be found via a link on our website at the bottom of each page. For details about our GDPR and other statutory information, please visit our website.
Very fast quoting system
Very fast quoting system, all online and no hassle at all
19 października 2019
Opinia niezależna
Extortionate prices & bad customer…
Extortionate prices & bad customer service. Wouldn’t d recommend whatsoever. If you’re looking for a van go elsewhere
19 października 2019
Opinia niezależna
Added extras and deposit
Added extras and deposit
Initial booking great asked to have everything in the van no quibble about price just needed a proper price of what I needed to spend and asked for everything on it that we needed for 10 day holiday
Got an upgrade email next day
bronze deal ££££
unlimited mileage (great value)
kitchen pack bathroom pack (NOT good value )
Got email asking about gas
extra gas campervan comes with the 3 kg would I need more offering me a further six when we picked up the van we only got
6 to me three and six equals nine ££££
Did live chat to confirm this the week before
told ££££
yes it’s 9 only to get 6 on pick up
Got email
do I want to upgrade my van to a newer
van ££££
Two days before picking up camper-van got email do I want to start My holiday a day early upgrade £££
Two days before end of holiday
got email text
do I want to hand the van back later for more money ££££
Live chat very impersonal
No phone numbers to get to talk directly to any one
Campervan was very tired
you could see that it had a hard life not unstable just very tired
Damage to floor damage to table
fridge only running on gas
Return deposit of £250 took just under three months to get back after sending emails talking on live chat very frustrating impersonal checking my bank ever 24/48 hours Yes I did get paid back but it took a long time to get up and about five I will spin on live chat and numerous emails all saying check your bank account within 24 to 48 hours
we had a great holiday
seen some of the best country Scotland
pick up staff Glasgow and drop off staff Glasgow good
Live chat ImpersonalUnacceptable
Emails take take 2/3 days to get answered
There is charges for everything trying to squeeze as much out monetary wise as possible after asking for everything itemised at the beginning I find it very unacceptable that they will charge and trying to charge me for other things
I did explain at the start I needed an exact figure so I could budgetFor a family of six didn’t need all the Boltons
just needed a price
Would I use them again
Probably Not
The experience was something that
I didn’t need on the money side
I do hope That this makes interesting reading and helps others make a more informative decision whether they use you or not
17 października 2019
Opinia niezależna
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