Katy was excellent with me over email, she was very quick to respond, found the products I needed and kept me up to date through the process. Highly recommended
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thanks Hassan. Expert and patient advice pre sale. The LED strip looks fantastic installed in the media wall.
Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... Zobacz więcej
Reakcja na opinię
Amazing LED’s. I’ve got the Neon RGB-W version, looks beautiful when turned. Build quality is very good and Ultra LED’s has all the required components plus many different options. Sales were really... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.
Dane kontaktowe
Southfield Industrial Estate, Praed Road, Trafford Park, M17 1SJ, Manchester, Zjednoczone Królestwo
- 01615079249
- enquiries@ultraleds.co.uk
- www.ultraleds.co.uk
4,7
Doskonała
252 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had a very pleasant experience dealing…
Had a very pleasant experience dealing with Hassan. After my delivery address posed an issue when trying to place my order, Hassan was able to not only respond within a matter of hours, but also rectify the problem and provide me an invoice and weblink to make payment. Despite being in the Scottish Highlands, and an oversized order, the delivery arrived in under 48 hours from point of order, which is impressive!
Would happily reccomend and use again in the future.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for the fantastic feedback! We're really pleased to hear you had such a positive experience and that Hassan was able to quickly help resolve the delivery address issue for you.
It's great to know everything arrived so quickly, especially given the distance and size of the order! We'll be sure to pass your kind comments on to Hassan.
We really appreciate the recommendation and look forward to helping you again in the future.
Ultra LEDs
Great
Great. They exchanged my product for free as was under warranty. Defo recommend
28 stycznia 2026
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for the great review! We're really pleased we could help resolve the issue for you under warranty.
We appreciate the recommendation and are always here if you need any support in the future.
Ultra LEDs
Disgraceful Customer Service
Customer Service isn't good enough.. I opened an account and phoned for some tech information and they said they`d email me back, which I thought was weird.. I`ve tried to call them several times the system cuts the call, the one time after I got through to someome they were pretty blunt and basically put the phone down. Very weird behaviour
3 stycznia 2026
Opinia niezależna
Odpowiedź od Ultra LEDs
Good morning,
We’re sorry to hear you’ve been left feeling frustrated, and thank you for bringing this to our attention.
We’ve checked our systems and, at the moment, we’re unable to find any record of the enquiry or the call you’ve described. We genuinely want to look into this further and help resolve your query, but we do need a bit more information to do so.
We’ve reached out to request some details so we can understand exactly what happened and get to the bottom of your query as quickly as possible. As soon as we have that information, a member of the team will be happy to assist.
Kind regards,
Annabel
Ultra LEDS
Everything was great order was easy…
Everything was great order was easy delivery was quick and on time a return was processed and credited quickly
4 grudnia 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for your great feedback! We're really pleased to hear that the ordering process was easy, delivery was quick, and that your return was handled smoothly.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Ultra LEDs
Problems with FedEx but UltraLEDs quickly sorted it !
They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he immediately sent out a urgent shipment with another set of trims, which arrived the day after. Impeccable response from UltraLEDs to a carrier issue. Will definitely use them again in the future!
26 listopada 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for taking the time to leave such a great review! We're sorry to hear there were issues with the courier, but we're really pleased Jack was able to step in quickly and get a replacement shipment out to you.
We always aim to resolve any problems as quickly as possible, so it's great to hear everything worked out in the end. We'll be sure to pass your kind feedback on to Jack.
Thanks again for your support, and we look forward to helping you again in the future.
Ultra LEDs
Tom H makes the experience so easy…
Tom H makes the experience so easy especially when you don’t know your way around the products and exactly what to order I send Tom a visual or dimensions of my project and he helps tailor a list of everything I need making it seamless and easy. This is what I look for in a supplier. Thanks Tom!
25 listopada 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for the fantastic feedback! We're really pleased to hear that Tom has been able to make the process easy and help guide you to the right products for your projects.
Providing clear advice and making things seamless for our customers is exactly what we aim for, so it's great to know Tom has been able to support you in that way. We'll be sure to pass your kind comments on to him.
Thanks again for your support, and we look forward to helping with your future projects.
Ultra LEDs
Purchased a driver and a 5m LED strip…
Purchased a driver and a 5m LED strip light. The quality was far superior to the lights I used previously. They were more expensive from this site but the quality is night and day and worth the extra cost. Delivery was nice a quick.
31 października 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for your review!
We're really pleased to hear that you noticed the difference in quality with the driver and LED strip. We work hard to source products that perform reliably and last longer, so it's great to know it’s been worth it for you.
Thanks as well for mentioning the delivery — we're glad everything arrived quickly.
We appreciate you taking the time to share your experience!
Best regards,
The Ultra LEDs Team
Fabulous lights
I bought the LED lights to go under coving. It has remote control and an app. They are brilliant and were a very reasonable price.
They arrived quickly and well packaged. Would definitely recommend.
10 lipca 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you for the lovely review! We're really pleased to hear you're happy with the LED lights and that they worked perfectly for your coving.
It's great to know you found them easy to use with both the remote and the app, and that everything arrived quickly and well packaged.
We really appreciate the recommendation and hope you enjoy the lighting!
Ultra LEDs
Good experience
Good company to deal with, friendly staff and also onsite technical advisors.
I dealt with Jack who was very helpful.
1 października 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi Adnaan, Thank you for taking the time to share your feedback. We greatly appreciate your kind words and are pleased to hear that your experience was a positive one.
Your recognition of Jack’s assistance is especially appreciated and will be shared with him. We hope to see you again soon!
No response to TWO sales queries.
Contacted this company TWICE having sent them a list of requirements and related questions concerning my LED lighting project. Zero response on both occasions. UNFORGIVABLE!!
If they can't be bothered to respond to potential customers at the sales stage, I can only imagine their attitude after they have your money. Ultra poor service from Ultra LEDs.
17 września 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Good morning,
We're genuinely sorry to hear about your experience.
We take all enquiries seriously and aim to respond promptly, so we're concerned to learn that your message was not responded to promptly.
Unfortunately, we've been unable to locate your query in our system based on the information provided here.
To help us resolve this for you as quickly as possible, please email us directly at support@ultraleds.co.uk
with your original message and any relevant details (such as the date sent or the name/email address used). We'll prioritise your request and ensure you receive the support you need.
We truly value your interest in Ultra LEDs and would appreciate the opportunity to make things right.
Kind regards,
The Ultra LEDs Team
Outstanding Service and communication
I had emailed and spoke to Jack Harrison-Jones on several occasions and he was always happy to accommodate all my questions and queries without hesitation. I was very happy with the discount offered as well as price match.
2 września 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi Janet,
Thank you for your kind words and for taking the time to leave this great review!
We're delighted to hear that you had such a positive experience with Jack — he’ll be thrilled to know his support made a difference. It’s great to know we met your expectations regarding both customer service and competitive pricing.
We truly appreciate your business and look forward to working with you again in the future!
Amazing product,,
Amazing product,,, very help full every time I’m asked thay have been i contact every step of the way,,, will buy again and very fast delivery,,, 5 stars Plus
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thank you, we appreciate your positive feedback!
I had an excellent experience with…
I had an excellent experience with UltraLEDs. The quality of their products are the best available, and the whole process from my initial enquiry to receiving my order was effortless. Whenever I had a question, the team responded promptly and helpfully. Tom went the extra mile to ensure I received my order on time, which I truly appreciated. I’m very happy with the team at UltraLEDs and actually plan to use their design service for my next project!
Highly recommended!
1 lipca 2025
Opinia niezależna
Tom Humphrey’s
I can’t recommend Ultra LED’s enough, and the main reason for that is Tom Humphreys . He is the reason I continue to use this company. From day one, he has gone above and beyond what you would expect – nothing is ever too much trouble, and he’s always willing to help, no matter how big or small the query.
Tom’s knowledge of the products is excellent, and he takes the time to make sure everything is right for your needs. It’s rare to find someone who genuinely cares about the customer experience, but Tom does exactly that. He is reliable, approachable, and always available to provide support when needed.
In short, Tom is a real credit to Ultra LED’s and the reason I highly recommend them. Service like this makes all the difference, and it’s why I’ll continue to use the company in the future.
23 sierpnia 2025
Opinia niezależna
Great service- friendly advice and good…
Great service- friendly advice and good quality components
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi David, Thanks for your great feedback! We're pleased to hear you found our service helpful and you thought our products were good quality. This is all very important to us and great to hear.
Cheapest price online so placed an…
Cheapest price online so placed an order. Very fast deliver within 2 days.
Good quality and well packaged.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi Stephen, We're thrilled to hear that you found the best price with us and that your order arrived quickly and in great condition. Thanks again for choosing us.
Have to say all the staff were great
Have to say all the staff were great. I had a very specific project and all the advice and products supplied were fantastic. Would highly recommend.
Christian
Garden lighting London Ltd.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi Christian, We're delighted to hear that our team was able to support your project at Garden Lighting London Ltd. and provide the right advice and products. We look forward to working with you again in the future.
Really competitive trade pricing and…
Really competitive trade pricing and got some in depth advice on a pixel install
23 czerwca 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Thanks for the great feedback, Andrew! Glad you found the pricing competitive and the pixel advice helpful — we're always here if you need anything else.
Once again Ultra LEDs were excellent
Once again Ultra LEDs were excellent - Jack Harrison-Jones is top notch - on several occasions he has helped me hugely with understanding my requirements and finding me the ideal products, and he is so quick. 5 star review for both Ultra LEDs and for Jack personally!
10 czerwca 2025
Opinia niezależna
Odpowiedź od Ultra LEDs
Hi Steven, thanks so much for the amazing review and Jack is pleased to know his support made a real difference. We truly appreciate your continued trust in Ultra LEDs and look forward to helping you again soon.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.