UK Visa and Immigration Reviews Recenzje 

My in-laws applied for standard visitor visa and still waiting for a decision after 11 weeks. Standard turn around time is supposed to be 6 weeks! Absolutely disgraceful service!

Very poor service these people meant to help you and give you advice but they haven't got a clue about their own website has technical issues which I take pictures explain and they still ask what's the problem this is very frustrating when you employ people who don't understand what is written in front of them now I have to take this to a agent to sort out which will cost me£700 thanks ukimmigration

Pathetic service I wish I can give zero star

Waited 2 years for a decision on my daughters citizenship. Lets just clarify how long it took... 2 F*ING YEARS.

No answers from them when you call, no responses when you email, complaints email is useless.

The home office would be better off run by donkeys.

Decision has been made on my application since the 21st of June and I am yet to get my passport back. I have made series of paid mails and was told would get it back within 10 working days. It’s been 19 working days now with no response from UKVI. Please endeavor to work on this as it is so frustrating and mentally draining to pay for a service and still have to go through this.

I am more concerned and perplexed as today marks the end of the 7th week after my biometrics yet nothing has been done concerning my travel documents returned to me.
It is so sad and disheartening hearing news about people who have gotten theirs back under 3 weeks.
Surprisingly, my husband and I did our biometrics same dayand same time but he has his visa collected since 3 weeks ago.
This is so emotionally disturbing as I am beginning to wonder if I will ever be able to travel with my husband.
Decision has been made on my application for four weeks now and why is it hard for me to get back my travel documents?
The visa application center is claiming they haven't received any official communication from UKVI but UKVI is claiming I should have been contacted by now by the visa application center. Who am I to believe now? This is really unfair to me and going by the news published by UKVI in Nigeria social media, I do not expect my application to linger this far.
Please escalate to the appropriate units and would be glad to get our travel documents returned back to us as soon as possible because there are many people having the same issue.

If I could give a 0 rating I would. Honestly the worst experience ever. It has been 6 weeks now and still have not heard any feedback on my visitors visa. No call centers answer so we are forced to pay for an emailed response that does not even give an informative response. I have gone back to the center to get more answers as my flight has already been booked but get spoken to in a horrible manner with no assistance whilst they repeat “3 to 6 weeks” we must wait. It’s been 6 weeks and still nothing?? I’m frustrated and disappointed.

Useless, I can't understand why it's so expensive when they do so little.

No response regarding visa status after >6 weeks, and it's a short term business visa for a company event fully sponsored by my employer.

300 Eur spent with no personal contact, no updates, nothing.

Awful customer service at resolution centre.

Needed to update my identity document for settlement scheme. Sent my passport last October - received it back saying its been noted but still have to use my old document to prove my status! It's been months of calling and emailing, all I get is very uncertain responses (if they even reply) and telling me they can see its been noted but for some reason not been updated on the system and each time telling me I will get an email of confirmation shortly but none of that!

It is a nightmare as I always have to explain to different institutions why my surname doesn't match in my settlement scheme it gave me so much unnecessary stress and anxiety, absolutely useless service.

When contacting them, they never provide a solid response and everything is uncertain. Apparently a decision has been made for my fiancee visa application, but no one can tell me the outcome. The list of all uncertainties:
1- A decision has been made, but the outcome is uncertain;
2- the collection date for the passport is uncertain;
3- when and if we receive a decision, it is uncertain if it is going to be by letter or by email;
4- when they ask you to wait 10 working days from when a decision has been made, the timeframe is uncertain.

So, basically I spent £2.73 to send an email to have more uncertainties in my head.

UKVI GIVES VISA ONLY GENIUN PERSON NOT GIVE TO ILLEGALE IMMIGRANTS. BOTH TIME I RECIVED MY VISA WITHIN 14 DAYS. THANKS UKVI

I wish there was something positive to say, but from start to finish it has been nothing but a difficult and offputting experience. Now, when I am outside the UKVI's own self imposed timelines it is announced there will be delays and there is nothing I can do. This is OF COURSE after submission so I cannot pay for a speedier process or do anything about it other than wait for their convenience. This is without regard to expected start dates for a job or anything. What a joke of a service and nothing but an embarrassment.

On 15 April 2022 at 14:00 UK time I called UKVI on 0300 790 6268.
After selecting my options for visa application and general queries, I got the following pre-recorded message "Thank you for calling UKVI. Our offices are now closed, but we'll reopen on Tuesday 31 August at 9 am". A message clearly recorded before 31 August 2021, and that UKVI has not updated for more than 7 months.

As most reviewers wrote that they would have given 0 rating, if there was an option. They charge approximately £3 for an email only to send back automated, standard and unsatisfactory replies. I doubt if there are real people sitting at desks doing their jobs. It seems like there are either robots or machines responding. If the UK government is paying salaries to this department they should immediately abolish this organisation altogether and save taxpayers hard earned money. We wrote a string of emails back and forth for months explainining our circumstances so that our case could be escalated as the time period had been completed. Nothing was done about it. It’s a totally useless department doing absolutely nothing to help customers only sending back quick, useless, automated replies. Pathetic service in this day and age!

Already have settled status and married to a British man. Applied for UK citizenship almost a year ago, paid over £1500 and still no reply. No way of getting in touch, or chase. Even local MP can’t get a reply out of the home office. Can’t even ask for my money back. This whole thing is a joke! Would be no star at all if I could.

If i could give 0 stars I would. They have no conscience. They first made excuse of covid and now of so called global demand that has delayed the visas to extreme. Its hard to believe a country like UK can have such slow and pathetic service. And please don’t bother wasting your £3 on their customer service. Better give to some charity organisations that will be more beneficial

0000000000000000000 I don't know how and where to start describing most members of UK's Home Office! How horrible creatures they are? Most of them, they have got heads without brains, or the brains never been used! they have got hearts without feeling like human beings! They have got eyes, but they are actually blind! Because they never see the fact. I believe those blind racist members of UK's Home Office must be in jail rather than making decisions on voiceless people those people are sick in theirs heard. They make decisions based on theirs family issues and making horrible decisions blindly. These zeros above represent 19 years of my life been wasted by terrible creatures decision makers! Now I'm in my 40s no wife, no kids and still waiting for a blind racist to be able travel like other human being. All my youth gone, now the paper that I waited for, worth toilet paper known as British citizenship worth noting anymore to me. Whatever I wrote is true and I believe in freedom of speech, as I always been voiceless by criminal law and injustice in the UK.

I would give 0 stars.
The hotline is a fraud don't bother calling / paying.

Terrible experience. Taken more than a month for a simple visitors visa. They have our passports so we cannot travel anywhere else. Phone calls are dropped by the system automatically. Email response is not personalized (system response) and you pay £3 for (same status you can get from TLS). Sent queries, complaints and no luck at all. We also need to renew work visa in our current residing country and we need our passports for that.