Caprinos Pizza Recenzje 

This is our 2nd time ordering from this restaurant, the first time was great.

Unfortunately had a bad experience this time, we were called by the delivery driver to say they were outside, however it was confirmed they were at the wrong address when we answered and no one was at the door. 20 minutes later still nothing so we were a bit confused, we had to ring the restaurant a couple of times and felt they were dismissive and kept just saying give them a few minutes rather than giving us transparency of what was happening.

This went on for an hour and the pizza was cold when it was arrived, and no apology or explanation was provided.

I wouldn’t have minded about a delay but it was moreso the unhelpful service we received from trying to find out what was happening. Probably won’t order again now, which is a shame as the pizza is good.

Very disappointing experience at the newly opened Caprinos Shotton branch. I ordered two large pizzas online for collection and paid £30.64. When I arrived, I was given a leaflet advertising a 50% opening offer and lower collection prices, but these exclusions were not made clear when ordering.

When I raised the issue, the branch manager was rude, dismissive and unwilling to properly listen to or understand my complaint. I was not demanding anything unreasonable—I simply asked for an explanation and the applicable price difference to be refunded.

Promotions should be communicated clearly, and customers raising genuine concerns should be treated respectfully. Unfortunately, the manager’s attitude made the experience much worse. Very poor customer service on their opening day.

Order was perfect. Arrived earlier than expected and bloke was lovely (Ans). Thank you mate

The order was 20 minutes late and stone cold had to heat up awful delivery

RUBISH PEOPLE. HUMILATING THE CUSTOMERS BC THE DRIVER IS LAZY TO COME IN AND WHEN YOU CALL THEM THEY ARE SUPER IN RUSH AND ALL THEY CAN DO IS TO TELL YOU TO CALL JUST EAT FOR A REFUND. ABSOLUTELY DISGISTING PEOPLE!!!
WHY YOUR DRIVER IS NPT DOING ITS LITERAL JOB TO DELIVER THE FOOD? WHY HE STOPPED INFRONT OF MY ADRESS AND NOT COMMIN IN, THIS ADRESS BEING A DAMN PUBLIC AREA. WHY YOU ARE LAZY AND RUDE?

Quick service, fresh pizza delish we enjoyed good stuff crust

excellent food incredible delivery times always a pleasure

Great food great price lovely people serving us our pizza

Ordered on line I’m still waiting been over two hours nearly getting fed up and I tried to call and they are so rude and don’t understand my frustration

Fantastic services, always pilot 👌 food is always hot when it's arrives, you pay for what u get 🙂

Pizza is OK, but don't order online unless you are prepared for spam.
I've opted out of their SMS messages multiple times over the past few months, following the instructions at both caprinos.uk, and by texting STOP to 07418 320014. But the marketing messages just keep on coming.
Unprofessional, badly managed. I'm tempted to report them to OfCom.

Some of my food was raw…
The churros specifically, the batter/dough was mushy cold. Only the outside was cooked briefly. The service was horrible too, took 45 mins to arrive when it said it would take 20.

Excellent pizza, non greasy and worth every penny instead of rivals

The food was amazing ! Great taste with plenty of pizzas to choose from only critic I could say is that they should bring back the veggie meat pizza other than that the staff and delivery employees are really happy when I’ve spoke to them. Definitely grab one if you already haven’t you won’t be disappointed

Was hesitant ordering and expected it to be sub par...I was wrong extremely well made, pizza rivals dominos and is fantastic price. Definetly will order again

Was at the smk live in Milton Keynes and there was a pop up for captions and watched several staff members go up to the bins putting rubbish and then going straight back to handling the food no changing gloves or washing hands it vile and gross I would avoid . !!

Ordered from Northwich, waited 50 mins called told on its way. Waited 20 to 30 mins called told on its way. Called 3 times more later on and calls weren't answered. Delivery never turned up. Trying to get my money back now from just eat now. Terrible company that tell lies.

We tried Caprino Pizza for the first time, and unfortunately, it was a very disappointing experience. The pizza lacked flavour and seasoning, making it quite bland. We ordered a deep pan pizza, but it looked and tasted more like a regular thin or flat-base pizza, which was not what we expected.
To make matters worse, the prices are quite high for the quality of the food. Overall, we didn't feel it offered good value for money, and based on this experience, we don't think we'll be ordering from them again.
Not recommended!

We really love Caprinos. Not only great, fresh pizzas and sides but lots of amazing deals and offers. Highly recommend!!!

Absolutely rubbish. They state delivery in 15 minutes. Over an hour and a half later and nothing but excuses. Never arrived, constantly saying we only have 1 driver, like that’s the customers issue. Order somewhere else, the rubbish reviews this place has got are absolutely right.