What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Zobacz więcej
Reakcja na opinię
Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Zobacz więcej
Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me conf... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Dane kontaktowe
166, College Road, HA11BH, HARROW, Zjednoczone Królestwo
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4,5
Doskonała
288 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 57% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Reliable Fast and Easy
20 września 2024
Excellent customer service
Excellent customer service. Great advice. Nothing too much trouble.
The kit is brilliant and works really well.
19 września 2024
Customer service <3
Product came to my office really fast and in perfect condicion but what is Worth saying you do have the BEST customer service around.Can't wait to buy another bike to pyrchase another levociraptor and talk with customer service once again!Ride fast!Don't die!
27 września 2024
Opinia niezależna
These guys are amazing
These guys are amazing, always super helpful if you need anything. Always go extra mile for a customer. Love it!
23 września 2024
Opinia niezależna
Really helpful
Really helpful, chip was easy to fit and works great, transformed my bike
19 września 2024
Opinia niezależna
Just Fantastic
I have one word to say to you, Sima (Two Wheels…WOW 😮
From the order to the dispatch. Keeping me advised every day. Delivered when it was supposed to be.
Only 5 minutes to fit. And the end Result, fantastic.
Thank you so so much to everyone at Two Wheels Empire.
6 września 2024
Opinia niezależna
Odpowiedź od Two Wheels Empire
Dear Jim,
The good vibe definitely flows both ways - working with great customers like you is what keeps us going. We’re so glad everything went smoothly, and that you’re happy with the result. Ride on and enjoy every moment!
TWE
Amazing service
Spoke with Sam regarding advice I’d been given from another shop and she advised me that the product they recommended was the wrong item. Sam gave me the exact item needed and even took time to video call to make sure it was set up correctly…10/10 service and highly recommended 👊🏻
6 września 2024
Opinia niezależna
Odpowiedź od Two Wheels Empire
Thank you so much for your kind words! It was my pleasure helping you find the right product and ensuring everything was set up correctly. If you ever need anything else, feel free to reach out. Ride safe and enjoy the trails! 👊🏻
Sam
TWE
Odpowiedź od Two Wheels Empire
Thank you for choosing us to be part of your riding journey! Ride on !!
TWE
Works fine and delivery quick
23 sierpnia 2024
Odpowiedź od Two Wheels Empire
Thanks for the 5 star feedback ! May the wind always be at your back, and your battery fully charged!
TWE
Had an issue regarding having ordered…
Had an issue regarding having ordered the wrong item my own fault but was resolved very quickly and efficiently
21 sierpnia 2024
Odpowiedź od Two Wheels Empire
Thank you for your feedback! We’re glad we could help resolve the issue quickly. If you need anything else, feel free to reach out anytime!
TWE
Gr8 shop for chip
19 sierpnia 2024
Odpowiedź od Two Wheels Empire
welcome to community, Rob !! Enjoy every ride!!
TWE
Been over 2 weeks and still not…
Been over 2 weeks and still not received my order!!
20 sierpnia 2024
Odpowiedź od Two Wheels Empire
Dear Steven,
We're really sorry for the trouble with your order. It seems there’s been a breakdown in communication regarding the transit of your goods, and I regret that this has caused delays in resolving the issue.
We will make sure we sort this out as quickly as possible. Please let me know how you’d like to proceed by responding to our emails, and we will take care of it right away.
Thanks so much for your patience and understanding. I look forward to resolving this for you.
Two Wheels Empire
Fantastic customer service.
Fantastic customer service.
A year after purchase I had lost parts for my Speedbox chip, emailed Speedbox direct and they didn't have a clue what I was talking about.
Emailed Two Wheels and a lovely person named Sima walked me through exactly what I needed and even ordered it direct for me.
I Would definitely buy again from here.
Thanks again Sima
14 sierpnia 2024
Opinia niezależna
Odpowiedź od Two Wheels Empire
Thank you for the great review! I'm glad I could help, and it was a pleasure to assist you. We look forward to seeing you again!
Sima and the Two Wheels Empire Team
Communication?? What
I rang the same day I ordered to make sure was all correct, the phone number is for a women that doesn’t even work in the office, she’s said her name was Sam. The email I sent was to a justas, says it comes from uk warehouse, it doesn’t, from Lithuania, states 1-3 days shipping. Just under 2 weeks. Asked why, he then tells me latest Friday it’s Saturday I’ve rang Royal Mail and they are saying mid next week. Keep clear and use another company. Will be easier and wish I used ev freaks now probably would have had it now. All I wanted was honesty and everyone seems to come up with excuses. Take the criticism and use it
16 sierpnia 2024
Opinia niezależna
Odpowiedź od Two Wheels Empire
Dear Matt,
We sincerely apologize for not meeting your expectations, and it's disheartening to see a one-star review. Our setup and shipping processes are clearly outlined on our website, which highlights that our shipping is international. In cases where our UK warehouse is out of stock, we promptly inform customers of the option to ship from our main EU warehouse.
Unfortunately, the product you ordered was out of stock, which delayed the shipping process, and we communicated this with you both over the phone and via email. We're unsure about the relevance of your concerns regarding who works in which department, as all communication with you was handled promptly and professionally.
We regret any inconvenience caused, and it's clear that your experience was not as smooth as we intended. For that, we are truly sorry. We wish you all the best, and should you choose to give us another chance in the future, we kindly ask for mutual understanding in our communication.
Thank you.
Two Wheels Empire
Customer service is bang on the money
Absolutely spot with all aspects of sale brilliant customer service very supportive and order come faster than expected 10 out 10 for me 🥇
26 lipca 2024
Very helpful and great bit of kit
26 lipca 2024
Corresponds à ma demande.
24 lipca 2024
Evo easy+ for bosch
Bought the Speedfun Furious Evo Easy+ for my new Haibike Trekker 3, was slightly hesitant about which to buy and wether it would work along side my gps tracker. Emailed them and talked to Sima in person and got the information i needed from manufacturer regarding latest software. Unfortunately they were out of stock, but got one from european stockist which took 7 days and refunded my express delivery promptley. On arrival i was being a bit thick installing it and called Sima who again was happy to help me and soon had tuning chip in and running. Now my bike is running the way i want. Thank you guys i will be sure to recommend you to people i know.
1 sierpnia 2024
Opinia niezależna
The response was little bit slow but…
The response was little bit slow but the service, product and delivery was excellent 👍
23 lipca 2024
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