What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Zobacz więcej
Reakcja na opinię
Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Zobacz więcej
Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me conf... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Dane kontaktowe
166, College Road, HA11BH, HARROW, Zjednoczone Królestwo
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4,5
Doskonała
288 recenzji
Odpowiada na 57% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
fantastic service
fantastic service, unfortunately they didn't have what I needed in stock. issued refund straight away, would defiantly recommend.
12 maja 2026
Opinia niezależna
The thing came on time and was easy to…
The thing came on time and was easy to fix and it did everything I wanted it to ..
23 czerwca 2025
As soon as they received the parts from…
As soon as they received the parts from a re-stock, they send it, very reactive. It is very appreciate! 👍
22 kwietnia 2026
Most fun since I bought the bike
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we want everything delivered 2 hours after we buy it, so “tracking” the shipment is frustrating. But the company shipped immediately and the product is great, they can’t control slow postal services.
5 maja 2026
Swift service and good products.
Swift service and good products.
Now my bike is even better.
18 marca 2026
The order was ok and I got feedback…
The order was ok and I got feedback when i requested for my order. the only issue was that the delivery came to my postal service and not to the door ( i think is a country issue) . keep up the good work.
23 marca 2026
i didnt get anything until now
i didnt get anything until now: why should I give you a good assesment. When I get what I ordered and paid for I will give a new assesment.
20 marca 2026
Odpowiedź od Two Wheels Empire
Hi Manfred!
We’ve already covered this over email. Your order couldn’t be delivered because the delivery address was entered incorrectly.
I’m not sure why you would leave a 1-star review, as this was due to the incorrect address provided by you.
Once the parcel is returned back to us, we can either resend it or issue a refund
Update to your feedback:
This issue occurred due to the delivery address being entered incorrectly. There’s really no logic behind the feedback left, as the problem was not on our side.
I personally wouldn’t leave feedback in this situation, as it’s quite misleading.
TERRBILE BUSSINESS AND CUSTOMER SERVICE
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly met with "order is fulfilled ourside so we wont be doing anything"... after a few days back and fourth I contacted my bank and made a charge back. The following email i received was full of abuse and was basically told to hit the road. Seems like a group of hooligans running this business. Ask for updates only to be told to F off... AVOID there are several other companies who treat their customers with respect.
25 marca 2026
Opinia niezależna
Odpowiedź od Two Wheels Empire
Hi Mr Evans
We’ve reviewed your case again in full.
Your order was shipped to the exact address provided at checkout and marked as delivered and signed for by Royal Mail. Based on this, the order is considered fulfilled on our side.
You state that a chargeback was made — however, no chargeback has been received or recorded for this transaction, so this claim is not accurate.
We also note there are inconsistencies between the details provided in your review and the information associated with the order.
At no point were you spoken to in the manner described — all communication is on record.
If the parcel was misdelivered, this must be raised directly with Royal Mail, as they are responsible for delivery, including GPS data and delivery confirmation.
— Two Wheels Empire
The site is very helpful
11 marca 2026
Opinia niezależna
Top Ware!
Top Ware! Schnelle Lieferung und eine einfache Installation 🤘🏿😎 . Ich werde es auf jeden Fall weiter empfehlen.
Top zufrieden
24 lutego 2026
hat alles super geklappt
26 stycznia 2026
just win 1km/h.
I installed the system easily. But when I try it, the speed is exactly the same with gps and the speed of my bike. My bike cuts out at 25 km/h... I tested it with a piece of metal to see if the magnet was moving. There's a very slight offset per wheel revolution, but no more than 1/10 par turn. I paid 120 euros for nothing... I contacted the company to see if there was a solution to this problem. But I still haven't received a response. I hope to find a solution. I just wanted to gain 5 km/h so my wife could train with her children...
26 lutego 2026
Opinia niezależna
Odpowiedź od Two Wheels Empire
Hi Sebastian,
I replied to your email on February 27th but haven’t heard back from you.
We’re always here to help sort issues like this out, but your case does sound quite unusual. The NLS Speedi cannot behave the way you’re describing unless the original wheel magnet was left installed on the hub.
If you’d like to get this resolved, please reply to my previous email and we’ll take it from there.
Looking forward to hearing from you.
Délai de livraison trop important
Délai de livraison trop important. Les informations de suivi ne sont pas actualisées. Dommage car le produit est top.
19 stycznia 2026
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