TruDiamonds Recenzje 

3476
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I really like my items I have brought there customer services were very good and helpful first class I would recommend this company The delivery service is good all my deliveries have been on time... Zobacz więcej

Oceniono na 5 z 5

I have been a customer with Tru Diamonds for nearly 10 years and cannot fault the quality of their diamonds so real looking and all my friends remark on my rings. Their customer service is exceptional... Zobacz więcej

Oceniono na 5 z 5

Still waiting for my order, didn't take this long for my engagement ring 😒 good job I am not getting married until next year. Might have it by then, don't know what takes them so long. Also the sizin... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Its a beautiful ring but a much smaller centre stone than i expected - I find it hard to agree its 4 carat ? more like a 2, given i already have a 4 in another ring. Never mind, am just a bit disappo... Zobacz więcej

Informacje dotyczące firmy

  1. Jubiler

Napisane przez firmę

The Allure Of Diamonds Without The Price


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(3476)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 177

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Customer service very slow waited 20…

Customer service very slow waited 20 odd days for ring to be delivered was small sized so sent back for a return .had ordered an eternity ring to match I didn’t like it sent both back in one box heard nothing despite being delivered by royal mail ages ago so mailed them go a response now I sent back rings one for exchange one for refund at my own expense only to be told my exchange will take up to 21 days to replace absolute joke having waited so long for the first one and I’d have heard nothing as soon as I did if I not mailed them …. Need to update how u do business not a very good service at all

31 maja 2025
Opinia niezależna
Logo TruDiamonds

Odpowiedź od TruDiamonds

Dear Alison

Thank you for your review. We truly value all feedback, as it helps us to continually improve the service we offer our customers.

I’d like to take this opportunity to reassure you that both your original and replacement orders were processed and delivered within the expected timeframes. We also received your returned items promptly and your exchange has already been processed in line with our standard 5- 7day turnaround for exchanges.

We completely understand how frustrating it can be to wait, especially when you’re eager to receive something special, and I’m sorry if our communications fell short of your expectations. Please be assured that all emails received during our business hours are responded to on the same day, and we always do our best to keep our customers informed throughout the process.

I also attempted to contact you by phone but was unable to get through or leave a voicemail. If there’s a preferred time or number where we can reach you, I’d be very happy to speak with you directly to ensure everything is resolved to your satisfaction.

You’re always welcome to contact me directly on 0333 043 5000 — I’m here to help and would love the opportunity to restore your confidence in our service.

Warm regards,
O’Rene White
Customer Care Manager

Oceniono na 5 z 5

Perfect Transaction.

I rang up to place my order.i had a few questions all answered and dealt with. I love the ring I purchased. I thought good value. Perfect sizing. I have ordered several rings in the past and hope to order again.

25 czerwca 2025
Oceniono na 5 z 5

Replacement ring

Had to send my ring back as I lost a stone. There was a mix up they sent the wrong replacement back. I phoned and was asked to send it back. I sent it Monday , Tuesday they rang to confirm correct ring, Wednesday morning ring was delivered .
What better service could you get. Everyone was so pleasant and helpful.
Thankyou Tru Diamonds

13 czerwca 2025
Oceniono na 5 z 5

Purchase was excellent

Purchase was excellent. Since day one I received compliments from the style and quality of the ring. I would definitely recommend rings from Tru-diamonds.

2 czerwca 2025
Oceniono na 1 z 5

I have waited weeks just to be told my…

I have waited weeks just to be told my order was delivered.. I've not recieved my order and I'd like a reship or refund please. I have looked all round the house garden and nothing
Please reship or refund my order
Thanks

19 maja 2025
Opinia niezależna
Logo TruDiamonds

Odpowiedź od TruDiamonds

Dear Adelaide,

Thank you for reaching out to Tru-Diamonds. We genuinely appreciate your feedback and the opportunity to assist you.

I'm truly sorry to hear that you're having difficulty locating your order — I completely understand how frustrating this must be. According to our records, your order was marked as delivered on the 12th of May 2025. I’ve sent you an email with all the relevant details to assist in locating the parcel.

I also attempted to contact you by phone, but was unfortunately unable to reach you or leave a message. At your convenience, please do let us know your preferred contact number and the best time to call —I would be more than happy to speak with you directly and help resolve this as quickly as possible.

Thank you again for bringing this to our attention. We are committed to ensuring your satisfaction and look forward to resolving this promptly.

Best Wishes,
O’Rene White
Customer Care Manager

Oceniono na 5 z 5

Stunning

I was able to buy this beautiful ring at a heavily discounted price, which even at that was a big expense for me, but I was not disappointed, it's stunning and I've received lots of compliments and cannot wait to wear it again. Thank you Tru Diamonds

6 maja 2025
Oceniono na 5 z 5

Hi you know I am a devotee of true…

Hi you know I am a devotee of true diamonds
When I saw the beautiful sunshine diamond ring I knew who should have e one
I Have a lovely lady who does my cleaning and also does some care Jobs for me Sbe loves Caribbean holidays but has not much time to visit them.
So who else should have a beautiful sunshine ring She loves it very much
The other one is for my neice but she doesn't know about that yet Thanks again Half of Scotland will soon have a diamond but may be just half of my friends family and helpful people

1 kwietnia 2025
Oceniono na 5 z 5

Customer service absolutely amazing

Must write to say that the customer service is absolutely amazing (a little gem you might say).
I bought a ring and found it too small for me. I exchanged it for a size larger, but this was still too tight. I returned it for a refund and bought a different style of ring, which looks great. Refund in my account within 4 working days. No trouble at all - I spoke to a human being on the phone, who was very helpful, and also exchanged e-mails, which were answered within 24hrs.

4 kwietnia 2025
Opinia niezależna

Doświadczenie Trustpilot

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