Transglobal Express Recenzje 

Had an issue with a shipment. The courier's own tracking flagged an address query and stated the address would be verified. No verification took place, no one contacted me despite a phone number being on the booking, and the shipment was returned logged as 'recipient refused' - a status the courier's own manager later confirmed was inaccurate. This caused a lengthy dispute with my customer who was entirely innocent. When I raised the matter I asked simply that the £21 return fee be waived as a goodwill gesture given the circumstances and my 15 years of custom. This was refused. A long-standing customer lost over £21.

Efficiency and reliability

Very efficient service. Helpful staff with excellent communication & servise

Appalling. Business shipment not delivered after 2 weeks I have been chasing to be told that they couldn’t find address to then be told 2 weeks later it’s lost and now out of time to make a claim. Significant loss to my business profits we will not be using transglobal going forward. Pls be aware business owners as it is not worth the risk or admin.

Good company
Friendly and helpfull drivers
I have been working with them long time
Never let me down.
Atilla

First class company, great prices but with good service too😊

great experience

Always available to talk to when there is a problem.
In. A World full of robots it is becoming even more important to to be able to talk to someone for help.
Thank you

Emily, Greg and Chloe. Top service. Super pro. Thank you.

Very speedy service

Transglobal is magnificent, customer service is really reliable. CS agent Adam Hill is a superstar. Great team great service.

Parcel was lost but claimed it was sent to a collection bin when it wasnt. then said it was being sent back but tracking showed it had no changes for weeks. What makes it worse is that it was with Evri who are impossible to contact as they only use AI automated answers and have no people to speak to. Transglobal Claims process is a joke as you fill in forms then they say they haven't had them, so you have to send again and then pretty much prove the customer never received the delivery. You speak to customer services with all the info and then forget everything you give them as its the customer who has to then do it all again with the claims department. It should be that Transglobal are my supplier as i booked with them and they then deal with the sub contractors being the carrier, but know its up to me the customer to sort everything.

Great website with easy to follow instructions. Transglobal does just about anything required for a safe and speedy delivery.

Il was having problems getting your system to accept my order and had to phone you to help me. I was answered by Nikki who was very friendly, very efficient and sorted my problem quickly . Nikki is a credit to your Customer Services.

Love the whole team. Always there to help when I need. Thanks guys :)

always very helpful

Very poor service! 2 x parcels sent via Transglobal Express 2 months ago. The parcels haven't been delivered, no explanation provided. Requested a return of the parcels over a month ago and despite the numerous contacts, including calls and emails, the parcels haven't not been returned yet.

Spoke to Chloe, claims accessor. Very professional and understanding. Lovely woman.

Lost parcels, no pick ups as arranged, split up orders and delivered on different days!
What can I say!!!

I am writing to express my dissatisfaction with the extremely poor service I have received regarding my international document shipment.

Incorrect Information on Website
Your website provided misleading options. It displayed “Parcel / Large Letter” instead of clearly specifying “Documents / Large Letter,” which led to confusion and incorrect booking.
Customer Service Experience
The customer service has been highly disappointing. I have been contacting your team every few days regarding the issue with my international document shipment being held. Despite paying customs charges in the UK, your team has been unable to coordinate effectively with UPS to resolve the matter.
Lack of Resolution and Communication
Each time I contacted your support team, I received the same response: that the issue had been raised with UPS and I would be contacted. However, I received no communication from UPS for over two months. Eventually, I received an email stating that the package had been “abandoned.” I was further informed that it could not be retrieved or returned, which is unacceptable.
Responsibility and Accountability
If you do not have a dedicated carrier manager or the ability to manage such cases, you should not be offering this service. Additionally, if you are unable to clear goods in the destination country, why was customs payment collected in the UK? As a service provider, it is your responsibility to coordinate with both the carrier and the sender to resolve such issues.

This experience has caused significant inconvenience and frustration. I expect a clear explanation and appropriate compensation for the mishandling of my shipment.